Top 20 Shopify Support Ticket Management Apps 2025

WD-Live Chat, Helpdesk, Chatbot is an all-in-one platform designed to enhance customer service operations for Shopify stores. It integrates order tracking, chat systems, multiple social media platforms, and ticket management into a single user-friendly interface.

• Comprehensive Integration: Combines Order Tracking, FAQs, ChatBot, Messenger, Instagram, and WhatsApp into one platform, eliminating the need for multiple apps.
• Streamlined Customer Interaction: Manages inbox tickets from various social media and email platforms in a single system.
• Enhanced Ecommerce Operations: Collaborates with Shopify Flow to boost customer service efficiency and potentially increase profits.
• Customizable Multi-Store Support: Offers customization for fonts, FAQs, and styles across multiple stores to match branding needs.
• Integrated Marketing Tools: Connects with Klaviyo, Mailchimp, Privy, and SMSBump for a complete customer experience.

The app's outstanding advantages, based on reviews, emphasize its accessibility, user-friendliness, and excellent support service. Users appreciate the efficiency and patience of the support team, especially valuing how helpful and attentive members like Mariadel are towards resolving issues. The app is particularly recommended for small businesses due to its functionality in both free and basic versions, providing substantial service capabilities without the need for costly upgrades.

Tidio Live Chat & AI Chatbots is a customer experience platform designed to help online stores enhance customer service and convert visitors into customers. It features ready-to-use sales and support chatbots that increase revenue and quickly address common customer queries. By consolidating customer messages, Tidio provides a simple yet robust helpdesk solution, especially optimized for Shopify users.

• Live Chat: Engage with visitors in real-time to swiftly solve issues and proactively boost sales.
• AI Chatbots: Work with Lyro AI bot to automatically resolve customer questions efficiently.
• Shopify Integration: Seamlessly add Tidio to your Shopify store in seconds with a simple installation process.
• Customer Insights: Access carts and order history directly in the chat to provide personalized product recommendations.
• Ticketing System: Manage and resolve customer requests easily with an integrated ticketing system.

Users praise Tidio for its low learning curve, efficient AI chatbot capabilities, and responsive customer support, making it a highly recommended solution for enhancing customer interactions and support on online stores.

Chatway ‑ Live Chat Support is a robust app designed to enhance customer service through a live chat widget, allowing instant communication with customers and offering customized assistance. It's equipped with features like support agents assignment, chat history view, and chat widget customization, making it easy for businesses to provide exceptional customer support on both desktop and mobile platforms.

• Real-time Engagement: Engage store visitors and customers in real time with instant chat support.
• Customization Options: Customize the chat widget's appearance including color, logo, and chat button size.
• Comprehensive Support: Assign chats to support agents and monitor interactions through a centralized inbox.
• History and Recommendations: Access conversation history to provide tailored recommendations and offers.
• Mobile Accessibility: Accessible on both Android and iOS for convenient support availability.

The app excels in user satisfaction, as reflected in its reviews. Users praise the app for its seamless integration, user-friendly interface, and robust customer support, which have significantly improved customer interactions and sales closures. The ease of setup, intuitive features, and efficient response times are highlighted as major strengths, along with a responsive support team that ensures a smooth experience.

Gorgias is a customer experience platform that consolidates all your support channels into one convenient inbox. It pulls relevant customer data directly from Shopify and integrates with over 100 apps. With sophisticated automation and AI, Gorgias efficiently handles support tickets regardless of your store size, enhancing satisfaction for your team and customers.

• Omnichannel Integration: Unifies email, chat, voice, TikTok, Instagram, and more into a single inbox for streamlined support.
• Order Management: Directly manage order tasks such as editing, refunding, duplicating, and canceling within Gorgias.
• AI-Powered Responses: Utilizes AI to resolve customer inquiries swiftly and accurately, enhancing response times.
• Data-Driven Insights: Offers Revenue Statistics to evaluate how your support team contributes to sales.
• 24/7 Support: Facilitates continuous customer service through a Help Center, chat, and website campaigns.

Gorgias stands out with its ability to transform customer service into a seamless and efficient operation. Users particularly appreciate the ease of managing customer inquiries, as it greatly simplifies support tasks even with limited team resources. The app's seamless integration and helpful support, particularly from team members like Joaquin, receive high praise and contribute to its outstanding reputation.

HelpCenter: AI FAQ Page is an intuitive customer service tool designed for e-commerce businesses. It features an easy-to-navigate FAQ builder empowered by ChatGPT, live chat, and a robust ticketing system to streamline support and enhance customer interactions efficiently.

• AI-powered FAQ builder: Effortlessly create and customize FAQ pages using artificial intelligence for efficient customer support.
• AI-powered FAQ translations: Translate your FAQs to reach a global audience and cater to international customers.
• Product-specific FAQs: Display FAQs directly on product pages to boost sales and improve conversion rates.
• Effective chat app: Utilize live chat and chatbot features for quick support responses and proactive sales opportunities.
• Centralized helpdesk: Manage inquiries from various channels in one comprehensive ticketing system for streamlined communication.

Outstanding Advantages: Users appreciate the easy management of customer inquiries through agent assignment and automated responses, the convenience of a versatile FAQ and contact form builder, and the value offered by a free plan to accommodate growing businesses. The app receives high praise for its functionality over several years of usage.

MooseDesk is the top-recommended customer support and helpdesk app, trusted by Shopify merchants worldwide to deliver exceptional customer support. MooseDesk provides a powerful yet intuitive platform to manage customer inquiries through Omnichannel support hub: Live chat, WhatsApp, SNS, FAQ templates & Helpdesk. Whether you are a small business or a growing enterprise, MooseDesk offers the tools you need to provide professional, efficient customer service that makes customer support easier for your team and profitable for your business.

• Omnichannel: Manage Livechat, FAQ & Contact Us pages, Email, Helpdesk in 1 app.
• Redirect button: Facebook, WhatsApp, Messenger, Instagram & more Mobile app: Stay alert with sound notifications.
• Reply to customers on-the-go FAQ Builder: Pre-built FAQ & Contact us templates, product FAQ.
• 1-click set-up Order management: Create order in-app, Tracking Order integration, delivery date.

The app has received overwhelmingly positive reviews for its expansive functionality, excellent ease of use, and exceptional customer service. Users appreciate the app's user-friendly design and the proactive, responsive support team. Many highlight the robust features, intuitive interface, and the value of receiving all these benefits at no cost, enhancing their overall experience with MooseDesk. The app consistently meets and exceeds users' expectations, especially in speed of support resolution, making it a preferred choice for Shopify merchants.

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DelightChat WhatsApp Marketing is an all-in-one communication platform designed to streamline customer interactions across multiple channels, including WhatsApp, email, and social media. It offers a comprehensive suite of tools to manage customer service, marketing, and automation tasks effortlessly.

• Centralized Communication: Manage WhatsApp, email, and social media interactions from a single platform, reducing time spent toggling between different apps.
• User-friendly Interface: Features an intuitive design that makes navigation seamless, enhancing the overall user experience.
• Robust Support: An exceptional support team provides quick and efficient assistance to resolve issues promptly.
• Automation Tools: Automate repetitive tasks to save time and improve operational efficiency.
• Comprehensive Feature Set: Offers a variety of functionalities such as customer service and marketing automation to boost business productivity.

With its intuitive interface, robust support, and comprehensive integration features, DelightChat WhatsApp Marketing is highly praised for transforming communication management into an effortless process. Users regularly highlight the reliability and professionalism of the support team, as well as the significant time savings experienced through the app's centralized platform.

Richpanel is an AI-driven customer service platform designed to manage high support volumes efficiently with a small team. It leverages AI trained on your past interactions to boost agent speed and consistency.

• Manage all Channels: Access and respond to email, chat, Facebook DM, Instagram, and phone communications from a unified inbox.
• Self Service: Provide instant, round-the-clock customer support through a self-service portal.
• Scale with AI: Enhance agent responses and productivity by drafting high-quality replies and increasing their speed.
• Integrate your Stack: Seamlessly access data from your favorite apps directly within the inbox.
• Measure & Improve: Gain actionable insights from your support data to continuously improve service quality.

Richpanel's outstanding advantages are evident from its customer reviews. Users appreciate its intuitive platform, which combines the best features of Hubspot and Gorgias, and its exceptional support team that quickly resolves issues and incorporates feedback to enhance the CRM's capabilities. It is lauded as a game-changer for efficiently addressing customer concerns and offering insightful overviews of support operations.

Reamaze Live Chat Helpdesk CRM is a customer engagement tool that enhances business growth by converting shoppers into loyal customers. It leverages AI chatbots and AI-powered live chat to optimize sales, while a unified helpdesk inbox and CRM facilitate comprehensive customer relationship management. The platform integrates conversations across various channels and enables automation for efficient team responses.

• Unified Communication: Consolidates email, social, SMS, and voice conversations into a single inbox for seamless management.
• Shopify Integration: Allows direct management, modification, and creation of Shopify orders within the support system.
• AI-Powered Tools: Utilizes AI for creating replies, writing FAQ articles, building chatbots, and summarizing content.
• Task Automation: Automates common tasks and patterns using data and rules to improve efficiency and save time.
• Customer Engagement Features: Offers satisfaction surveys, status pages, and push notifications to enhance customer interaction.

The app's outstanding advantages include its vast range of features that cover most customer engagement needs, despite a lack of WhatsApp compatibility. Users praise its exceptional customer service, highlighting quick and detailed responses to queries, providing great support and assistance, which reflects in its high user ratings.

Channel AI Live Chat Inbox CRM is a comprehensive app designed to streamline customer support and enhance customer relationship management. By leveraging AI tools and chatbots, it reduces repeat inquiries and supports unlimited live and team chat, helping businesses save time and costs while segmenting audiences for targeted marketing campaigns.

• Unlimited Live Chat & Team Chat: Provides high-quality customer support with no limitations, ensuring seamless communication.
• AI Agent ALF: Uses AI to resolve repetitive inquiries efficiently, helping convert customers with minimal effort.
• Customer Relationship Management (CRM): Allows businesses to identify customers and collect leads effectively.
• Marketing & Chatbots: Enables unlimited, customizable chatbot messages for personalized automation and marketing strategies.
• Customizable Chat Widget: Offers a fully customizable chat button to align with the brand's identity.

The app's outstanding advantages, as highlighted in user reviews, include its exceptional ease of use and the ability to significantly reduce operational costs. Users frequently commend the app for its robust AI capabilities that enhance customer interaction efficiency and its CRM features that provide valuable insights into customer behavior, enabling better-targeted marketing. With high ratings, customers appreciate how Channel AI Live Chat Inbox CRM helps turn one-time visitors into loyal brand followers, ultimately driving growth and customer satisfaction.

ShipAid ‑ Shipping Guarantee is the ultimate solution for resolving issues with lost, stolen, damaged, or late packages, offering peace of mind to customers while increasing profits through customizable guarantee fees. It provides an enhanced post-purchase experience with quick resolutions and outstanding customer support within a seamless integration.

• Profit Retention: Set your own Guarantee Fee at checkout and keep the premiums, boosting your revenue.
• Branded Resolution Portal: A dedicated, branded Customer Resolution Portal to streamline service and facilitate issue filing.
• Simple Claims Management: Easily manage delivery issues with options to reship, refund, or deny claims with just a click.
• Custom Notifications: Reduce order anxiety with Custom Shipping Notifications and a Tracking Portal.
• Versatile Integration: Supports all cart types and offers custom installation in 24 hours or less.

According to user reviews, ShipAid excels in customer service, providing exceptional support and responsiveness. The app is praised for its seamless integration with platforms like Shopify and its effectiveness in offsetting replacement costs. Customers appreciate the simple concept and individualized support, making ShipAid highly recommended.

Zendesk is a robust customer service platform designed to streamline support, improve customer relationships, and boost team productivity through a suite of customizable tools and integrated communication channels.

• Multi-Channel Support: Offers seamless integration across various communication platforms such as email, chat, phone, and social media.
• Customizable Workflows: Allows businesses to automate repetitive tasks and tailor workflows to match their specific needs.
• Analytics and Reporting: Provides insightful reports and analytics to aid in understanding customer interactions and improving service strategies.
• AI-Powered Automation: Utilizes artificial intelligence to enhance response time and accuracy through features like chatbots and auto-responses.
• Robust Security Features: Ensures data protection and secure access with enterprise-grade security standards.

Zendesk receives high praise for its exceptional ability to centralize support across various channels, allowing for a more streamlined customer service experience. Users consistently highlight the intuitive interface and powerful automation tools that lead to increased efficiency and customer satisfaction.

Lux ‑ Customer Support AI automates the creation of customer help replies, categorizes queries by priority, and allows you to customize responses based on your store's policies and information. This efficiency lets you review and send prepared responses when convenient.

• Automated Replies: Generate customer help replies even when you’re not available.
• Priority Sorting: Automatically categorizes and prioritizes tickets to handle the most important ones first.
• Customization Options: Tailor responses based on your unique shipping, refund policies, and product details.
• Workload Reduction: Minimize repetitive tasks allowing focus on more complex issues and reducing employee costs.
• Customer Satisfaction: Quick response times enhance customer satisfaction and loyalty.

LUX AI has received outstanding reviews for its accuracy in handling FAQs, ease of setup, and ability to provide fast, clear responses to common customer inquiries. Users appreciate the reduction in repetitive tasks and the cost-effective approach to managing support without additional staffing.

Crisp is an e-commerce helpdesk that enables small and medium-sized online stores to instantly connect with buyers or prospects. It offers a suite of tools, including chatbots and live chat, to enhance the e-commerce experience on platforms like Shopify.

• Omnichannel Communication: Centralizes 12 communication channels including email, live chat, Instagram DM, Messenger, and phone for seamless interaction.
• AI Bot to Human Handover: Facilitates easy transitions between AI bots and human agents to provide a balanced customer service experience.
• Dedicated FAQ Page Builder: Integrates with chatbots for comprehensive customer support solutions.
• Pre-built Chatbot Scenarios: Provides ready-to-use scenarios that help solve common customer issues efficiently.
• Quick Setup: Allows installation of Crisp Live Chat & Chatbots on Shopify in just 30 seconds.

The app's outstanding advantages as highlighted in reviews include its user-friendly interface and seamless integration process, which simplifies setting up omnichannel support. Users appreciate the rich set of features that significantly enhance customer engagement and problem-solving efficacy, highlighting the app's strong impact on increasing customer satisfaction and retention.

The Customer Link Hub app revolutionizes customer communication for merchants by offering a centralized platform to manage inquiries, orders, and support requests. It streamlines interactions for enhanced satisfaction and retention, utilizing features like automatic order loading, case queue management, and customizable email templates to efficiently address customer needs.

• Automatic Order Loading: Automatically loads and organizes customer orders, enhancing response efficiency by advising customers on how to reach out for support.
• Case Queue Management: Organizes customer cases into distinct queues for efficient prioritization and handling, ensuring timely responses to inquiries.
• Email Communication and Tracking: Facilitates in-app email interactions and tracks communication, promoting seamless and traceable exchanges with customers.
• Internal Notes and Messaging: Enables internal notes and direct messaging between merchants and customers for personalized and effective support.
• Activity Tracking: Monitors activity within each support case to ensure comprehensive follow-ups and resolution tracking.

The app's standout advantages, based on reviews, include its user-friendly interface and significant reduction in response times, which result in greater customer satisfaction. Users have praised its efficient organizational features, which simplify communication management and improve overall productivity in handling customer support.

Hosted Email enhances your online business's credibility by allowing you to respond to customers using an email address associated with your own domain. This maintains trust by avoiding generic email providers. The service is compatible with all modern email clients and mobile apps, allowing seamless integration with existing systems, and emails can be managed directly from your store's admin interface.

• Email on Your Domain: Use your own domain for emails, ensuring a professional appearance and increased customer trust.
• Full Compatibility: Works with all modern email clients and mobile apps, allowing you to comfortably maintain your current setup.
• Admin Access: Manage emails directly from your store's admin panel for streamlined communication.
• Staff Control: Customize mailbox access for specific staff members to enhance security and management.
• Spam & Virus Protection: Benefit from additional security layers to keep your emails safe from malicious threats.

Users consistently praise the app for its ease of integration and noticeable increase in customer trust, as reflected in their high ratings. Many commend its seamless compatibility with existing email systems and emphasize the professionalism it adds to their business interactions.

Gladly is a customer service platform designed to prioritize people over tickets. It helps commerce brands recognize their customers and connect them with appropriate agents seamlessly across multiple communication channels, creating a consistent and unified conversation history.

• Unified Communication: All communication channels like voice, email, SMS, chat, and social messaging are threaded into a single conversation stream.
• Customer-Centric Approach: Built around customers, offering a comprehensive view of their lifelong interactions with the brand.
• Personalized Self-Service: Empowers customers with self-service options tailored to their profile and history.
• Cost Efficiency: Reduces costs and simplifies operations with an integrated platform that includes voice services.
• Smart Agent Matching: Matches customers to agents based on real-time history, specific situations, or required skills.

Based on reviews, Gladly stands out for its seamless integration and user-friendly design, earning praise for enhancing agent productivity and creating a more personalized customer experience. Users appreciate its ability to reduce the complexity usually faced with separate communication channels, thus improving efficiency and customer satisfaction.

Stylo: AI in Zendesk is a powerful tool that automates the resolution of common Zendesk tickets by integrating Shopify data and leveraging artificial intelligence. This enables customer support teams to focus on more complex queries while maintaining consistent and efficient communication with customers.

• Automated Ticket Resolution: Utilizes AI to automatically respond to common questions about order statuses, freeing up agents for more challenging tasks.
• Seamless Shopify Integration: Directly accesses and processes Shopify data to provide accurate and immediate responses regarding order details.
• Multilingual Support: Offers automatic translation to and from any language, ensuring effective communication with customers globally.
• Comprehensive Compatibility: Functions with all Shopify plans without requiring additional add-ons, simplifying integration and use.
• Customizable Messaging: Allows for brand, tone, and language customization for consistent customer interactions.

Users highly commend the app for its ability to significantly reduce manual workload by automating order status inquiries. Reviews highlight the app’s seamless integration with Shopify and effective real-time responses, which enhance customer satisfaction and operational efficiency. The customization options for brand voice and tone are also praised for enabling businesses to maintain personalized communication.

Replyco ‑ eCommerce Helpdesk is a versatile platform that centralizes customer communications, making it easier for eCommerce businesses to manage support queries across multiple channels. By streamlining interactions, the app enhances productivity and ensures timely responses.

• Multi-channel Integration: Seamlessly connects with various eCommerce platforms and marketplaces, consolidating messages from all channels into one unified inbox.
• Automated Responses: Boosts efficiency by using templates and rules to automatically handle repetitive queries and standard customer interactions.
• Collaboration Tools: Enables teams to collaborate effectively with internal notes and ticket assignments, ensuring no customer query is left unresolved.
• Analytics and Reporting: Provides detailed insights into customer interactions and team performance, empowering businesses to make informed decisions.
• User-friendly Interface: Designed with an intuitive interface that simplifies navigation and reduces the learning curve for new users.

The app's reviews highlight its outstanding advantage as an essential tool for simplifying customer service management for online retailers. Users appreciate its intuitive integration across platforms, which saves time and improves response times, leading to higher customer satisfaction and increased sales.

The Customer Service Helpdesk App is designed to delight customers and maximize profits through faster, more personalized responses. It centralizes messaging from all sales channels into a smart inbox, allowing businesses to effortlessly manage email, live chat, and voice conversations. By leveraging AI-driven technology, the app simplifies processing returns, cancellations, and duplicate orders, while integrating seamlessly with fulfillment partners and CRM systems.

• Smart Inbox: Centralizes and prioritizes all queries from marketplaces and social channels, ensuring a more organized and efficient workflow.
• AI Automation: Summarizes and automates responses, allowing customer agents to focus on resolving more complex issues.
• Integrated Customer Data: Provides complete order history, customer lifetime value, VIP status, and sentiment analysis with each message.
• Order Management: Allows users to view, refund, cancel, or duplicate orders directly within the app.
• Multi-channel Collaboration: Supports seamless collaboration on email, live chat, voice, WhatsApp, and social media queries.

The app's outstanding advantages are evident in its ability to streamline customer service operations significantly, as noted in various reviews. Users highlight its exceptional value for money, efficient workflow management, and transformative impact on customer service teams. The AI-driven features are particularly praised for freeing up agents to tackle complex issues, making eDesk a highly recommended tool. Despite minor customization preferences, the comprehensive range of tools and responsive support team contribute to high overall satisfaction among users.