Shopify support apps 2025

ZB: WhatsApp & Messenger Chat

(4.7/5)

109 Reviews

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Support your customers quickly using Facebook Live Chat.

Messenger contact

Message labeling

Notes in messenger

Message history

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17TRACK Order Tracking

$9-$159 / Month

9.7

4,796 Reviews

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Effortlessly track, protect, & sync orders for happy customers Show more

17TRACK Order Tracking‑PaySync is a versatile app designed to enhance the customer experience while boosting upsell and cross-sell opportunities for businesses. By offering a self-service tracking page, customers can conveniently check their order status without reaching out for support, effectively cutting down on service requests and improving satisfaction. The app features status notifications and spotlights featured products on the tracking page, which help businesses generate additional sales. It's particularly useful for businesses with offshore fulfillment operations by effectively reducing chargebacks and accelerating funds release through PayPal Push. The app also provides global tracking capabilities, allowing users to monitor both international and domestic shipments. With customizable tracking pages and triggered email notifications, customers are kept informed of any changes to their order status. Plus, 24/7 support via chat or email ensures that any inquiries are promptly addressed.

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Global order tracking

Self-service tracking

Status notifications

Parcel Panel Order Tracking

$11-$479 / Month

9.7

5,140 Reviews

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All-in-1 order tracker, Track order for higher CSAT and sales Show more

Parcel Panel Order Tracking is a comprehensive app designed to streamline the order tracking process for businesses, ensuring real-time visibility into shipments and addressing exceptions before they become customer complaints. The app automatically sends shipping notifications, keeping customers informed and reducing the volume of "Where is my order?" inquiries. Businesses can create a branded, multilingual tracking page with customizable elements, enhancing the customer experience and engagement. Additionally, the app offers a smart upsell system to drive more sales and provides powerful analytics to optimize shipping strategies. For dropshipping businesses, the app offers the convenience of hiding Chinese origins with just one click. With 24/7 customer support via online chat or email, Parcel Panel ensures that help is always available for users.

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Multilingual support

Branded tracking page

Real-time tracking

Smart upsell system

Powerful analytics

Customizable elements

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Shopify Inbox

9.2

6,214 Reviews

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Connect with shoppers and drive sales with chat Show more

Shopify Inbox is a versatile, free messaging tool designed to enhance customer interaction as they shop online. It facilitates direct communication with customers, with 70% of conversations occurring during active purchases. The app provides real-time insights into customer behavior, such as the products they've viewed, their cart contents, and previous orders, allowing for personalized customer engagement. Merchants can increase order values by recommending products or offering discounts directly through chat. Shopify Inbox also streamlines support with automated replies, FAQ integration, and a personalized chat experience to resolve queries swiftly. The app integrates seamlessly with the Shopify admin, allowing businesses to manage conversations from their online store and the Shop app effectively. Through features like automated greetings and contact capture, it saves time for both the seller and the customer.

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Product recommendations

Seamless workflow integration

Live customer chat

Automated replies

Customer profile insights

Conversation management

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Chatty AI Chatbot & Live Chat

$19.99-$49.99 / Month

9.5

2,447 Reviews

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Enhance Help center: WhatsApp, Live chat, FAQs, Inbox, Chatbot Show more

Chatty: Livechat Helpdesk, FAQ, is a comprehensive customer support tool designed to enhance e-commerce experiences by integrating a smart chat box with live chat capabilities, FAQs, and order tracking. Available 24/7 with automated responses and WhatsApp support, Chatty ensures users receive quick and effective assistance, leading to improved user satisfaction and higher conversion rates. The app prioritizes trust-building, offering personalized "Contact Us" options that not only reduce support time but also minimize cart abandonment. Its seamless integration allows for instant order tracking and swift resolution of queries, catering to urgent customer needs. Furthermore, Chatty supports Shopify stores by managing FAQs easily with stunning themes and categorized questions. With various contact methods like WhatsApp, phone calls, and Messenger, Chatty ensures seamless 24/7 customer support for e-businesses.

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Order tracking

Whatsapp integration

24/7 automation

Faq management

Faq popups

Personalized contact

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Track123 Order Tracking

$9-$399 / Month

9.4

4,416 Reviews

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Custom order tracker to build great order lookup experience Show more

Track123 Order Tracking 3D is a comprehensive solution designed to enhance your shipping and tracking experience. This app allows you to effortlessly create visually stunning tracking pages that keep your customers informed and engaged. By utilizing its shipment analytics dashboard, you can assess carrier performance and make informed decisions to optimize your operations. The app's order status notifications work to ease customer anxiety and build anticipation, while personalized product recommendations help drive additional sales. With a specialized Dropshipping mode, you can seamlessly hide origins and eliminate unnecessary WISMO (Where Is My Order) inquiries. Supporting over 1,700 couriers, Track123 ensures you're equipped to handle global shipping demands efficiently. Enhance customer satisfaction and boost sales with this powerful, user-friendly order tracking tool.

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Paypal tracking sync

Cross-sell recommendations

Estimated delivery date

Personalized product recommendations

Branded tracking page

Shipment analytics dashboard

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Powerful Contact Form Builder

$9.99-$19.9 / Month

9.3

2,083 Reviews

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Your all-in-one form app for custom forms, registration forms Show more

Powerful Contact Form Builder is a versatile tool designed to help you create professional forms with ease, requiring no coding skills. Seamlessly integrate with popular third-party applications like Mailchimp, Klaviyo, Omnisend, Sendinblue, and Google Calendar to streamline your workflow. Effortlessly add custom forms to any page, from product and collection pages to the homepage and cart page, enhancing your website’s capabilities. Enable your customers to upload files or images within their form submissions, simplifying data collection. With Globo Form Builder, setting up forms with complex needs, including file uploads, is straightforward. Customize registration forms with unique fields tailored to your specific requirements for more personalized data acquisition. Enhance your contact, feedback, and order processes with features such as captcha, conditional logic, and automated email responses.

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Autoresponder emails

Conditional logic

3rd party integrations

File upload

Custom fields

Custom forms

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SmartBot: Leading AI Chatbot

$30-$300 / Month

9.2

383 Reviews

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AI Chat Innovation: Enhancing Sales and Improving Service Show more

SmartBot-AI Chatbot is a dynamic, no-code platform designed to revolutionize customer interaction for eCommerce stores. By providing instant support and personalized shopping experiences, it aims to enhance customer satisfaction and drive sales growth. The chatbot seamlessly integrates with Shopify, allowing visitors to easily search for products and receive real-time tailored recommendations. Notably, SmartBot optimizes the post-sales experience by enabling customers to check their order status at their convenience. Businesses can effortlessly customize the chat widget to align with their brand identity, ensuring a cohesive customer experience. Furthermore, personalized invitations through SmartBot can lead to increased customer consultations and higher conversion rates. Overall, SmartBot-AI Chatbot is a powerful tool for streamlining store interaction and significantly enhancing the online shopping journey.

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Order tracking

Easy integration

Personalized shopping

Product search

Real-time recommendations

Instant support

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Hulk Form Builder

$9.9-$199 / Month

8.5

1,668 Reviews

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Create stylish forms with ease and in a matter of seconds. Show more

Hulk Form Builder is a versatile app designed to enhance your online store with custom forms, whether simple or complex. It offers a wide range of form types with seamless workflow integration, ensuring compatibility with the latest themes and incorporating Google reCaptcha to prevent fraudulent submissions. Users can customize every aspect of their forms, track UTM metrics, and enable multiple file and image uploads. The app stands out with its sleek design and impressive performance, maintaining full mobile responsiveness across devices. Advanced features like conditional and dynamic field logic allow for more personalized and aesthetically aligned forms. Additionally, Hulk Form Builder provides significant storage for file uploads and facilitates seamless integration with custom email domains and other apps.

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Conditional logic

Multiple form types

Theme compatibility

Google recaptcha

Utm tracking

Mobile responsive

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Yanet: Returns and Exchanges

9.1

143 Reviews

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Quick and simple way to manage returns, exchanges and refunds Show more

Yanet: Returns and Exchanges is a versatile app designed to streamline the management of return and exchange requests for store owners. It offers a straightforward and efficient flow-based system, allowing businesses to handle customer requests with ease. Store owners can customize their return and exchange policies, adapting them to different products and situations to best fit their business needs. The app features an embedded public portal on the store's site, enabling customers to easily submit their requests and receive updates via email notifications. Customization options for the portal include text, banner, and color adjustments to align with your store's branding. Whether you're handling simple or complex returns, Yanet ensures a hassle-free experience for both store owners and customers, enhancing overall satisfaction and operational efficiency.

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Email notifications

Customizable portal

Manage returns

Flow-based solution

Policy customization

Embedded public portal

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COD King‑COD Fees & OTP Verify

$7.99-$39 / Month

9.3

678 Reviews

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Reduce fake COD orders by verifying phone numbers via OTP. Show more

COD King‑COD Fees & OTP Verify is a comprehensive app designed to streamline cash on delivery (COD) processes for merchants. The app enhances order verification by utilizing OTP or secure links via SMS and WhatsApp, significantly reducing the occurrence of fake orders and minimizing returns to origin (RTO), thereby cutting shipping costs. It offers flexibility in payment methods by allowing merchants to toggle the visibility of COD options based on specific criteria such as country, zip code, product, or cart value. Additionally, the app facilitates the imposition of extra fees for COD transactions, encouraging customers to opt for prepaid methods through strategic discounts. To further drive sales, it sends abandoned cart messages, urging potential buyers to complete their transactions. This feature-packed application is particularly beneficial in optimizing sales and ensuring the authenticity of COD orders, making it an indispensable tool for businesses reliant on COD.

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Otp order verification

Abandoned cart messaging

Cod fees adjustment

Cod visibility control

Prepaid conversion

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Moose: Live Chat FAQ Whatsapp

9.4

271 Reviews

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Advanced Helpdesk: FAQ builder, help center, support widget Show more

MooseDesk FAQ & Helpdesk is an intuitive app exclusively designed for Shopify merchants, streamlining the process of creating a professional FAQ page or Help Center in just five minutes. With a variety of appealing templates, it allows merchants to easily write, categorize, and customize articles, ensuring a seamless support experience for customers. The all-in-one support helpdesk efficiently manages tickets from multiple channels, featuring a customized help widget for effective ticket reception. Enhance your customer support operations with advanced features like scheduling, ticket tagging, and customer notes, while gaining insights from reports on team and ticket performance. MooseDesk offers 24/7 support, catering to businesses across various time zones, and welcomes requests for additional custom features tailored to your needs. With MooseDesk, all essential tools for superior customer support are at your fingertips.

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Faq builder

Help center templates

Support ticket management

Customizable help widget

Efficient helpdesk workflow

Insightful performance reports

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Dondy: WhatsApp Marketing+Chat

$6.99-$159.99 / Month

9.1

981 Reviews

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WhatsApp Platform Including Automation, Abandoned Carts & Chat Show more

Dondy: WhatsApp Marketing+Chat is a powerful app designed to transform your marketing endeavors through the versatile platform of WhatsApp. With Dondy, businesses can effortlessly recover abandoned carts and dispatch revenue-boosting messages such as exclusive offers, reminders, and personalized, automated messages to their audience. The app’s user-friendly WhatsApp chat widget ensures instant and effective customer service, enhancing the overall customer experience. Companies can build custom WhatsApp communication flows based on real-time events and conditions, making engagement with customers more targeted and relevant. Whether through automatic or one-click cart recovery, Dondy helps businesses efficiently increase conversions. It enables businesses to reach and engage a large audience via bulk messaging and well-structured marketing campaigns. The installation is straightforward, requiring no coding and taking only one minute to go live, making it accessible for businesses of all sizes.

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Easy installation

Whatsapp marketing campaigns

Automated abandoned cart recovery

Personalized messaging automation

Instant whatsapp chat widget

Live event-based flows

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Loop Returns & Exchanges

$155-$340 / Month

8.9

254 Reviews

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Manage returns, exchanges, return labels, store credit & more! Show more

Loop Returns & Exchanges is an innovative app designed to enhance the returns process for retailers, ensuring each return contributes positively to customer lifetime value. This automated platform transforms the typical returns experience into an opportunity for increased sales, offering a seamless shopping journey amid returns. Trusted by over 3,500 brands such as Princess Polly, Allbirds, and Marine Layer, Loop helps boost customer retention and upsell values while minimizing the hassle of returns. Key features include optimizing return costs through advanced workflows, logistics, and POS integrations. The app also incentivizes exchanges with features like Bonus Credit and Instant Exchanges, protects against return fraud, and offers premium experiences with at-home pickup and user-friendly self-serve returns. With robust tracking and insightful analytics, Loop Returns & Exchanges empowers retailers to build confidence and understanding of shopper behavior, leading to better business outcomes.

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Instant exchanges

Tracking

Customer insights

Logistics integration

Fraud protection

Custom rules

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Asklayer Survey & NPS for pros

$29 / Month

9.3

127 Reviews

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Highly customizable & low-friction surveys get more answers Show more

Asklayer Post Purchase Survey is a powerful tool designed to enhance your business decision-making through actionable customer feedback. This versatile app offers per-question reporting with intuitive in-app charts and allows you to export raw data for comprehensive external analysis. With Asklayer, you can conduct unlimited surveys across unlimited pages, boasting over 15 question types to gather the insights you need. Packed with advanced features like targeting rules, skip logic, and question randomization, the app enables highly customized survey experiences. Additional capabilities include coupon generation, NPS, CSAT, and cross-tabulation, ensuring a comprehensive data collection strategy. Asklayer seamlessly integrates with tools like Shopify and webhooks, streamlining your workflow. It provides robust on-site survey options and automated email follow-ups, boosting engagement and feedback collection post-purchase.

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Unlimited surveys

Advanced targeting

On-site surveys

Tag users

Coupon generation

Deep integrations

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SK: Advanced Form Builder

9.3

498 Reviews

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SK: Form Builder - Empowering Your E-commerce Forms WIth SEO Show more

SK: Advanced Form Builder is a versatile app designed to help you create both simple and complex forms tailored to your specific needs. Whether starting with predefined templates like Contact Us, Booking Appointment, Warranty Registration, and Wholesale Inquiry, or building from scratch, the app ensures compatibility across all themes. Personalize the appearance of your forms using custom CSS to seamlessly integrate with your shop’s style. Enjoy the advantage of unlimited file storage, making it ideal for handling large volumes of customer data. Stay informed with form emails that indicate the submission page, streamlining your data management process. Integrate effortlessly with Klaviyo and SMTP, automatically adding users to specific Klaviyo lists and tagging them as wholesalers, retailers, or other categories upon form submission. The app also supports enhanced tracking with easy integrations for Gtag and Facebook, making it an invaluable tool for your business operations.

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Drag & drop

Create complex forms

Predefined templates

Custom css themes

Unlimited file storage

Smtp & klaviyo

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Ordertracker ‑ Track & Upsell

$11-$179 / Month

9.1

157 Reviews

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Upsell, Order Tracking, Track Order, Order Lookup, Tracker Show more

Ordertracker ‑ Track & Upsell is an intuitive app designed to enhance your store's order tracking capabilities by integrating a fully customizable order tracking page and a handy track order button on the order status page. It offers a comprehensive order lookup form that allows tracking regardless of the courier, and ensures clarity by replacing complex Chinese parcel tracking events and customs clearance events with generic phrases. This feature-rich app supports tracking from over 1200 couriers, providing detailed analytics for improved delivery times. The app not only simplifies the tracking process for customers but also aids store owners in optimizing shipping efficiency. With automatic order status masking for parcels originating from China, Ordertracker maintains seamless communication. It's an essential tool for businesses aiming to enhance shopper experience while boosting operational insights.

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Customizable tracking page

Delivery analytics

Order lookup form

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WhatsApp Chat & Abandoned Cart

$249.99-$349.99 / Month

8.9

315 Reviews

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#1 Whatsapp Business API- Abandoned Cart, Broadcast & Helpdesk Show more

The "WhatsApp Chat & Abandoned Cart" app is designed to enhance sales and customer engagement for businesses by leveraging the power of WhatsApp. It provides innovative solutions for recovering abandoned carts, increasing WhatsApp subscribers, and facilitating upselling or cross-selling. The app helps to convert cash on delivery orders into prepaid ones, offering businesses a streamlined sales process. With chatbot campaigns, users can easily collect customer data, recommend products, and even create their own WhatsApp shop, effectively driving more sales. Additionally, the app features an omnichannel support inbox that enables businesses to engage customers seamlessly, automate up to 70% of repetitive queries, and support additional purchases. Users can launch effective abandoned cart recovery campaigns, achieving impressive returns on investment. Furthermore, the app also allows businesses to gather product reviews on WhatsApp and employ interactive tools like Spin The Wheel and exit popups to foster customer interactions and build a robust subscriber base.

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Abandoned cart recovery

Product recommendations

Helpdesk inbox

Spin the wheel

Exit popups

Broadcast campaigns

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Synctrack PayPal Tracking Sync

$6.99-$39.99 / Month

9.3

840 Reviews

Unlock Deals 20% off

Auto Sync PayPal tracking & Stripe orders to get funds faster Show more

Synctrack PayPal Tracking Sync is a cutting-edge app designed to streamline order tracking processes by seamlessly syncing tracking numbers and information to PayPal and Stripe. As an official PayPal partner, this app ensures a hassle-free experience by reducing disputes, minimizing funds on hold, and lifting PayPal limits and reserves. By keeping track of your orders in real-time, Synctrack accelerates the release of funds, keeping your business operations smooth. It offers free store reviews in adherence to PayPal standards, helping you further reduce disputes and chargebacks. With a single subscription, easily manage multiple stores and sync all orders, including digital and store pickups, with PayPal-supported couriers. Additionally, Synctrack extends its functionalities by syncing orders from platforms like Facebook and Instagram to PayPal, making it an indispensable tool for businesses aiming for efficiency and transparency.

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Social media integration

Real-time synchronization

Auto-sync tracking

Multi-store management

Digital order syncing

One-click historical sync

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Return Prime: Return → Revenue

$19.99-$149.99 / Month

9.4

808 Reviews

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Make revenue through returns, send automated labels & refund Show more

Return Prime: Exchange & Refund is a comprehensive solution for managing returns, exchanges, and refunds all in one place. This app streamlines the return process by allowing you to send return labels, facilitate in-store returns, and offer refunds via store credits, making the experience more efficient for both retailers and customers. With seamless integration of your preferred logistics and Warehouse Management System (WMS), Return Prime ensures a smooth and automated return operation. Transitioning from another returns app is hassle-free, positioning Return Prime as a forward-thinking choice for businesses. The app offers a customizable, customer-friendly return portal along with automated features like return label generation and replacement order creation on Shopify. Additionally, it supports multiple refund methods, including refunds to cards or gift cards, and promotes store credit incentives. With the ability to connect with over 30 apps and the option for custom integrations through API and webhooks, Return Prime is a versatile tool for modern retail businesses.

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Automated return labels

In-store returns

Refund alternatives

Logistics integration

Seamless migration

Customizable portal

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Zigpoll Customer Surveys

$10-$100 / Month

9.3

408 Reviews

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Post-purchase & on-site surveys for attribution, NPS, & more Show more

Zigpoll Customer Surveys is a versatile and fast-loading survey app designed to help businesses gather valuable customer feedback effortlessly. This multilingual and fully customizable tool allows you to create an unlimited number of surveys, which can be delivered to your customers through your website, email, or SMS without any coding requirements. Zigpoll's seamless integration with Shopify and your existing marketing tools makes it an ideal choice for optimizing various aspects of your business. By using AI-powered analytics and the intuitive dashboard, you can extract insights from zero-party data to enhance your business strategies, marketing efforts, and conversion rates. The app includes features like advanced post-purchase surveys for quality responses and abandoned checkout campaigns to identify and address pain points. Additionally, it supports Shopify's Order Status and Thank You Page Checkout Extensions, ensuring a smooth, integrated experience.

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Customizable forms

Shopify integration

Ai-driven analytics

No-code setup

Abandoned checkout recovery

Email and sms delivery

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Shopify support apps

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Showing 1 to 20 of 951 Apps

ZB: WhatsApp & Messenger Chat

17TRACK Order Tracking

Parcel Panel Order Tracking

Shopify Inbox

Chatty AI Chatbot & Live Chat

Track123 Order Tracking

Powerful Contact Form Builder

SmartBot: Leading AI Chatbot

Hulk Form Builder

Yanet: Returns and Exchanges

COD King‑COD Fees & OTP Verify

Moose: Live Chat FAQ Whatsapp

Dondy: WhatsApp Marketing+Chat

Loop Returns & Exchanges

Asklayer Survey & NPS for pros

SK: Advanced Form Builder

Ordertracker ‑ Track & Upsell

WhatsApp Chat & Abandoned Cart

Synctrack PayPal Tracking Sync

Return Prime: Return → Revenue

Zigpoll Customer Surveys

Frequently Asked Questions (FAQ)

1. What are Shopify support apps?

2. How can these apps improve my store's customer experience?

3. Are Shopify support apps easy to integrate?

4. Do these apps offer analytics and reporting features?

5. Can I customize the features of these apps to suit my needs?

6. How do these apps help in boosting sales?

7. Are there free Shopify support apps available?

8. How do I choose the right support app for my store?

9. Is customer support available for these apps?