Seel Post‑Purchase Guarantee

Develop by Seel

Free App

Add post-purchase guarantees for returns, shipping, and more

Issue resolution

Dashboard management

Return assurance

Green shipping

Post-purchase protection

About Seel Post‑Purchase Guarantee

Launched Jul 20, 2021

Built by Seel

Email :

[email protected]

Address

45 Lansing St, Unit 1801, SAN FRANCISCO, CA, 94105, US

Website Privacy policy

Related Categories

Description

Offer Returns, carbon neutral shipping, and protection from loss, damage or delays during shipping.

Seel is the easiest path to offering your customers risk-free shopping: Add Return Assurance to convert more customers with a return option for Final Sale items; Add Green Shipping Protection to offset carbon emissions and prevents costs due to loss, damage & shipping delays. Customers can resolve their issues in just a few clicks, and you can manage it all in one Dashboard. Post-purchase problems can ruin customers' impression of you. Seel protects that relationship so they keep coming back!

Increase conversion and customer satisfaction with post-purchase guarantees
Make deliveries carbon neutral and protect your orders from shipping mishaps
Eliminate customer support tickets for final sale and shipping complaints

Pros

Offers Return Assurance to increase conversions with a return option for final sale items
Provides Green Shipping Protection to offset carbon emissions and prevent costs from loss, damage, and shipping delays
Allows issues to be resolved quickly by customers with just a few clicks
Helps manage post-purchase problems through a single dashboard
Increases customer satisfaction and conversion with post-purchase guarantees
Makes deliveries carbon neutral while protecting orders from shipping mishaps
Reduces customer support tickets for final sale and shipping complaints

Cons

Users report issues with the app continuing to charge customers even after being turned off and disconnected
Customer support may be unhelpful, as per user feedback

Rating And Reviews

YesWelder

Nov 06, 2024 on Shopify

Just get this, hope this could assst with package issues

Gregorio Acinn

Sep 07, 2024 on Shopify

Undersummers

Aug 25, 2024 on Shopify

I can't get this app to stop charging my customers despite it being turned off and disconnected. Customer support is not helping either. User beware.

Christines Upscale Resale

Jul 01, 2024 on Shopify

Only been using for a short time. Couple of customers did not understand and checked it in error. May be the way displayed on site. Gave myself a one-year trial period to see how it works but no really complaints so far.

Brave Wolf Customs

Jul 01, 2024 on Shopify

Seel has been great for my business. I sell products that aren't really appropriate to return once a customer has used them. For example, if they remove decals from the backing and install them before changing their mind and putting them back on the backing.... Previously customers would try to send those back to me for a refund. There's no way I could sell it to another customer so it would be a loss for me every time that happened. Now with Seel, I've been able to update my return policy so that returns are only available if the customer purchases the Seel Return Protection at checkout. AND, if someone does want to initiate a return, that's work I don't have to do anymore since it goes through Seel.

23carat

Jun 30, 2024 on Shopify

Overall, we've had a great experience using Seel and would recommend it to other vendors. The team is responsive and solution-oriented when facing any issues, and the process is straight forward.

Christina's Coffee

May 29, 2024 on Shopify

Merchant support is the worst. Over 4 months for a simple request to be completed/updated after repeated promises and in the end, they never did. But somehow they were quick (less than 4 days) to respond to my email for their removal from my store. If merchant support is this way, I can imagine the customer support and didn't want to take the chance.

WONDERCRAFT LTD

Apr 03, 2024 on Shopify

Good company, decent application and support. We've had no issues using Seel. Thank you.

washaw

Aug 04, 2023 on Shopify

Great app, it increased my conversion rate and makes my customers a lot more loyal. customer service helped me a lot and they were very helpful.

HARMONIA NY

Jul 28, 2023 on Shopify

Don't recommend it. Wasted a lot of time with this, only to be dropped by them. I had 7k missing in payment refunds in 2022, it would go unnoticed if I didn't do due diligence.

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