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9.1
Navidium Returns & Exchanges logo

Navidium Returns & Exchanges

Develop by Navidium Apps

$3.99

/ Month
Free plan available 14 Days Free Trial

Automate returns or exchanges and upsell free returns.

Automated returns portal
Rule-based exchanges
Shipping claims management
Instant order redo
Return label printing
Incentivized store credit
Upsell free returns
Subscription returns management
Deep return analytics
4 Reviews
9.1

About Navidium Returns & Exchanges

Launched Mar 06, 2024

Categories

Built by Navidium Apps

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Description

Automate returns or exchanges with incentivized store credit and exchanges or upsell free returns.

Allow customers to redo their orders instantly with a fully automated and rule-based returns and exchange portal. Route shipping insurance claims directly to your own internal portal to save time on customer service requests. Easy to set up so you aren't stuck in a loop of trying to increase store revenue while dealing with replacement orders, warranties, or other day-to-day operations like damaged, missing, or wrong-sized items. Upsell free returns and exchanges and incentivize store credit.

Allow customers to redo their orders instantly with a fully automated and rule-based returns and exchange portal. Route shipping insurance claims directly to your own internal portal to save time on customer service requests. Easy to set up so you aren't stuck in a loop of trying to increase store revenue while dealing with replacement orders, warranties, or other day-to-day operations like damaged, missing, or wrong-sized items. Upsell free returns and exchanges and incentivize store credit. more
  • Instant replacements, exchanges, return label printing and more all rule based.
  • Reduce shipping label cost with our upsell widget that you control the price of.
  • Boost revenue with incentivized store credit and instant exchanges.
  • Collect revenue with our customizable unlimited returns widget with no rev share
  • Upsell products, manage subscription returns, and get deep analytics on returns.

Pros

  • Fully automated and rule-based returns and exchange portal
  • Allows customers to redo their orders instantly
  • Routes shipping insurance claims directly to an internal portal, saving time on customer service requests
  • Easy setup process
  • Instant replacements, exchanges, and return label printing
  • App reduces shipping label costs through an upsell widget with controllable pricing
  • Boosts revenue with incentivized store credit and instant exchanges
  • No contracts or hidden fees, and no gated features
  • Keeps all widget revenue
  • Upsells products, manages subscription returns, and provides deep analytics on returns

Cons

  • Potentially complex initial configuration for users unfamiliar with automation tools
  • Dependence on the rule-based system which might not handle all edge cases effectively
  • May require some training or onboarding for staff to optimize usage
  • Integration with existing systems may require technical support

Top Helpful Reviews

Boost Auto

Aug 26, 2025  on Shopify

Huge fan of this app and all that Navidium offers. Very helpful and timely support and the apps of course perform great. Thank you Navidium for building great tools!

Bamboo Ave.

Aug 17, 2025  on Shopify

I've been using Navidium Returns for 2 years now. It has made my business run smoothly at a fraction of the cost of the big players. Over the last 2 years, we've ran into nuance scenarios and the team was able to help us resolve them! If you need returns for your business, this is a no brainer!! I do recommend the team to build onboarding videos when they launch new features so it's more self service.

Toka™️

Aug 04, 2025  on Shopify

As a user of their other products and one the first to review Navidium Returns and Exchanges, I think what they're building is phenomenal and would recommend them to anyone. It was a bit tedious to set up this app myself, but I had a good onboarding experience with Jason and I discovered that this doubles up as an order tracking app as well, which will further help me save and budget my subscription stack. their cost of service is more than fair for anyone and i look forward to other products they build in the future

Village Craft & Candle

Nov 21, 2024  on Shopify

Effective, easy to use, and a very responsive and accommodating dev team to support it all. Very satisfied with the Navidium suite of apps and services, they've become an integral part of our business.

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