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Showing 1 to 20 of 111 Apps
Helpify24

Helpify24

  • $120-$250 / Month
  • 1 Days Free Trial
8.2
4 Reviews
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Ti aiuta a migliorare le vendite e la gestione del tuo store. Show more

Helpify24 is a dedicated support app designed to assist ecommerce businesses in managing their daily challenges efficiently. With a team of online operators, the app offers concrete solutions by enabling users to open service requests directly on the platform. Clients can engage in real-time via Live Chat if agents are available, or opt to create a Ticket that is guaranteed a response within 24 hours. Beyond simply being a cloud-based agency, Helpify24 serves as a reliable point of reference for various needs. The app extends its support to include the installation of new apps and features on Shopify, visual content creation and modification, and guidance in crafting emails and newsletters. Helpify24 also provides valuable advice for effectively managing social media platforms like Instagram, Facebook, and TikTok, ensuring comprehensive assistance for growing your online presence.
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Live chat
Content creation
Social media management
Ticket support
App installation
Newsletter support
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DC: WhatsApp Marketing + API

DC: WhatsApp Marketing + API

  • $29-$299 / Month
  • 14 Days Free Trial
7.9
203 Reviews
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Manage Customer Service on WhatsApp, send Marketing Broadcasts Show more

DelightChat WhatsApp Marketing is a powerful tool designed to streamline and enhance your marketing efforts on WhatsApp, one of the world's most popular messaging platforms. It transforms how businesses interact with customers by providing features that enable personalized and engaging communication. With this app, you can create targeted campaigns, send promotional messages, and manage customer interactions efficiently from a single dashboard. DelightChat stands out by offering analytics to track the performance of your campaigns, helping you refine your strategies for better results. The app is user-friendly, making it accessible for businesses of all sizes looking to leverage WhatsApp as a marketing channel. Its integration capabilities ensure seamless sync with your existing systems and workflows. Ultimately, DelightChat empowers businesses to build stronger relationships with their customers through timely, relevant, and authentic engagement.
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Email integration
Unified dashboard
Whatsapp broadcasts
Multichannel messaging
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Redo

Redo

  • $10 / Month
  • Free Plan Available
8.2
430 Reviews
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Easily organize and manage tasks with Redo's intuitive to-do lists.

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Crisp ‑ Helpdesk & AI Chatbot

Crisp ‑ Helpdesk & AI Chatbot

  • $45-$295 / Month
  • Free Plan Available
  • 14 Days Free Trial
6.7
36 Reviews
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Give your customer support experience a human touch Show more

Crisp - Live Chat & AI Chatbot is a versatile e-commerce helpdesk designed to empower small and medium-sized online stores with instant customer connectivity. By offering a suite of evolving tools, including chatbots and live chat, Crisp enables Shopify store owners to seamlessly navigate the omnichannel revolution. The app centralizes communication across 12 channels, such as emails, Instagram DM, and Messenger, enhancing the efficiency of customer interactions. Its user-friendly AI bots ensure smooth transitions to human support, marrying technology with personalized service. Additionally, Crisp features a dedicated FAQ page builder and a chatbot builder with pre-built scenarios, simplifying problem-solving for customers. Lightning-fast to install on Shopify, Crisp offers an all-in-one solution to craft the perfect e-commerce experience.
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Quick installation
Faq page builder
Centralize channels
Ai bots handover
Pre-built scenarios
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Hosted Email

Hosted Email

  • $5 / Month
  • Free Plan Available
7.4
31 Reviews
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Unlimited Email Accounts @yourstore.com Email Hosting App Show more

Hosted Email is designed to enhance the credibility of online retailers by allowing them to communicate using email addresses on their own domain, rather than free services like Gmail or Outlook. This professional touch helps maintain trust with customers. The app seamlessly integrates with all modern email clients and mobile apps, ensuring users can continue with their preferred interfaces. Additionally, it enables direct email sending and receiving from your store's admin, streamlining communication processes. Businesses can exercise control over staff access to mailboxes, ensuring that emails are managed efficiently. Hosted Email also offers robust spam and virus protection, providing an added security layer against malicious threats. This comprehensive email solution emphasizes professionalism and security, essential for any growing online business.
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Mobile app support
Unlimited email accounts
Custom domain addresses
Integrated admin panel
Modern client compatibility
Direct in-store replies
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ShopiBot

ShopiBot

  • $5-$79 / Month
  • 7 Days Free Trial
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AI-powered sales support with multilingual insights and BYOK privacy.

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Mailo | AI Email Support

Mailo | AI Email Support

  • $19-$499 / Month
  • 7 Days Free Trial
7.2
5 Reviews
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AI-driven email management for exceptional customer service Show more

Mailo Ai is an innovative customer support tool designed to optimize email management through advanced artificial intelligence. Its AI-driven automation capabilities allow businesses to efficiently handle customer inquiries, providing personalized and prompt responses that elevate customer satisfaction. By automating email classification and response generation, Mailo Ai eliminates the need for manual sorting, allowing support teams to focus on more critical tasks. Seamlessly integrating with platforms like Shopify, it enables businesses to streamline their support workflows without disrupting existing systems. Furthermore, its advanced customer sentiment analysis helps prioritize emails, ensuring that urgent matters are addressed promptly. Overall, Mailo Ai transforms customer support into a more efficient, responsive, and time-saving process.
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Shopify integration
Automated replies
Automated email classification
Sentiment analysis
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ZYBR: AI, Helpdesk & Returns

ZYBR: AI, Helpdesk & Returns

  • Free Plan Available
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"Automate support, streamline returns, boost satisfaction with ZYBR’s AI helpdesk."

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Mailswap : SAV manager

Mailswap : SAV manager

  • $49.99-$149.99 / Month
  • Free Plan Available
  • 14 Days Free Trial
(3/5)
2 Reviews
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Automatic management and response for your after-sales service Show more

Mailswap: ASS Manager is a powerful tool designed to streamline the after-sales service experience for e-merchants. This innovative app allows users to effortlessly create and organize customer files, utilizing in-depth statistics to enhance the performance of online stores. With advanced automation features, Mailswap ensures quick and personalized responses to every customer inquiry, significantly boosting customer satisfaction. The app's intuitive interface makes setup easy, requiring only a few clicks to get started. By reducing the time spent on repetitive customer support tasks, Mailswap enables businesses to focus on growth and efficiency. With the promise of responses within three hours, it revolutionizes customer support management and elevates service quality for businesses.
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Simple setup
Automatic responses
Customer file creation
Response statistics
Quick replies
Satisfaction tracking
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Enorm Ask a question

Enorm Ask a question

  • $3.99 / Month
  • 7 Days Free Trial
7.9
14 Reviews
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Claim Offer

Let your Customers ask Questions and get Answers Show more

Enorm Ask a Question is a versatile app that empowers customers to inquire about multiple products seamlessly, enhancing your understanding of popular items. The app notifies administrators via email every time a question is posed, ensuring prompt attention and engagement. Admins have the flexibility to respond directly through email or on the question board, with all answers prominently displayed on the respective product pages. The app is designed with easy customization in mind, allowing you to tailor the "ask a question" feature to align with your website's theme effortlessly. Its responsive layout ensures optimal performance across various devices, enhancing user experience for both customers and administrators alike. Enorm Ask a Question not only enhances customer interaction but also provides valuable insights into product demand and customer preferences.
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Easy customization
Ask questions
Question notification
Respond via email
Answer on product page
Responsive layout
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Webkul Ask A Question

Webkul Ask A Question

  • $15 / Month
  • 7 Days Free Trial
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Boosts sales by enabling customer questions on product pages Show more

Webkul Ask A Question is a powerful app designed to streamline customer interactions by enabling a seamless way to address customer inquiries and concerns. This app allows customers to easily ask questions related to products, while merchants can provide timely and appropriate responses, fostering a hassle-free and trustworthy shopping experience. As a key feature, frequently asked questions can be converted into FAQ sections on product pages, helping to inform future customers and reduce repetitive queries. Administrators have the ability to view conversation history with customers and manage their interactions efficiently. Email notifications ensure that admins are promptly informed of new customer queries, allowing for quick response times. With Webkul Ask A Question, businesses can enhance customer satisfaction and trust, ultimately driving an increase in sales.
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Conversation history
Email notifications
Customer questions
Email configuration
Query management
Faq conversion
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Replyco ‑ eCommerce Helpdesk

Replyco ‑ eCommerce Helpdesk

  • $45-$65 / Month
  • 7 Days Free Trial
(3.3/5)
12 Reviews
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Claim Offer

Manage email, social and marketplace customer messaging. Show more

Replyco ‑ eCommerce Helpdesk is an intuitive platform designed to simplify and streamline customer support for online retailers. Tailored specifically for eCommerce businesses, it centralizes all customer inquiries from various marketplaces and communication channels into a single, easy-to-navigate dashboard. This comprehensive system helps businesses manage and respond to customer queries swiftly, enhancing customer satisfaction and loyalty. With features like automated responses, customizable templates, and advanced reporting, Replyco empowers support teams to optimize their workflows and performance. The app's seamless integration with major eCommerce platforms ensures that all order-related information is readily accessible, reducing response times and improving accuracy. By unifying customer communication and leveraging automation, Replyco enables businesses to focus on scaling their operations while maintaining exceptional service standards.
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Marketplace integration
Multi-channel support
Automated workflows
Quick responses
Analytics reports
Team collaboration
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Notch – Customer Support Suite

Notch – Customer Support Suite

  • Free Plan Available
8.2
4 Reviews
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Claim Offer

Full CS operations managed by AI and a team of CS experts. Show more

Notch – Customer Support Suite is a transformative solution designed to elevate eCommerce customer support by seamlessly integrating AI precision with expert management. This comprehensive service takes over your entire customer support operations, eliminating the complexity and hassle of managing multiple providers, allowing you to focus entirely on business growth. Enjoy the benefits of enhanced customer satisfaction, improved operational efficiency, and peace of mind as Notch simplifies your workload. The app offers seamless integration with eCommerce platforms to deliver 24/7 automated chat support, utilizing your store's unique knowledge and insights. Additionally, Notch provides data-driven business insights to foster continuous revenue growth, ensuring that your support operations not only meet but exceed customer expectations. With Notch, managing customer service becomes an effortless process, leading to stronger relationships with your customers and driving your business success.
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Data-driven insights
Ai-powered operations
Expert team support
Seamless ecommerce integration
24/7 automated chat
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Tidio ‑ Live Chat & AI Chatbot

Tidio ‑ Live Chat & AI Chatbot

  • $29-$39 / Month
  • Free Plan Available
  • 7 Days Free Trial
7.7
1,142 Reviews
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Claim Offer

Live Chat boosted with Chatbots for the best customer support Show more

Tidio Live Chat & AI Chatbots is a robust customer experience platform designed to enhance online store interactions and convert passive visitors into active buyers. It offers ready-to-use sales and support chatbots that can answer common customer queries instantly, helping to increase revenue. By centralizing all customer communications, Tidio serves as a simple yet powerful helpdesk solution for businesses. The app integrates seamlessly with Shopify, allowing users to add it with just a single click, enhancing efficiency through dedicated features. Users can communicate with visitors through live chat, swiftly resolving issues and proactively boosting sales. Additionally, the Lyro AI bot works alongside human agents to automatically address customer questions. Tidio also offers functionalities like cart previews, order history checks, and product recommendations directly in the chat, as well as a straightforward ticketing system for managing customer requests.
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Product recommendations
Ai-powered chatbots
Visitor engagement
Live chat interaction
Sales boosting chatbots
Common questions resolving
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zeroSupport KI Support ‑ Mails

zeroSupport KI Support ‑ Mails

  • $50-$399 / Month
  • 7 Days Free Trial
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Claim Offer

Effiziente Kundenkommunikation: Shopify-Daten und KI-Antworten direkt in Outlook.

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AskEase

AskEase

  • Free Plan Available
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Dynamic Q&A for Products: Improve Sales and Trust Show more

AskEase is a powerful Shopify app designed to streamline customer interactions and enhance the shopping experience by allowing customers to ask questions directly on product pages through dynamic popup forms. This real-time communication feature builds customer confidence and significantly reduces returns while boosting conversion rates. Merchants have the flexibility to customize query forms and email settings, ensuring brand consistency and a personalized shopping experience. AskEase also maintains a comprehensive conversation history, which helps in fostering ongoing relationships and enhancing customer loyalty. Merchants can efficiently manage and respond to customer queries directly from the Shopify admin, making it a seamless process. Automatic email responses and access to past conversation history are provided to customers, ensuring transparency and engagement. Overall, AskEase not only elevates customer service but also promotes a more interactive and satisfactory shopping journey on Shopify.
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Boost conversion rates
Real-time interaction
Dynamic q&a
Customizable query form
Email response automation
Maintain conversation history
Install App
Live Chat by Combidesk

Live Chat by Combidesk

  • $8 / Month
  • 14 Days Free Trial
7.7
27 Reviews
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Claim Offer

Live chat provides a fast way to connect with customers! Show more

Live Chat by Combidesk is a powerful chat software designed to enhance communication on your webshop. By providing a direct line for customers to ask questions, this app effectively removes communication barriers, paving the way for improved customer interactions and potentially boosting your conversion rates. It's like having a virtual sales representative available around the clock, allowing you to manage more sales seamlessly. The app integrates effortlessly with your Shopify webshop, with automatic installation of the chat module, making it quick to get started. It also features automatic completion of customer information during chats, streamlining the process for both you and your clients. Plus, the chat dashboard conveniently displays current products in the customer's shopping basket, enhancing the service experience. Whether you're aiming for quick, personalized service or increasing sales efficiency, Live Chat by Combidesk is an ideal solution for your online business.
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Automatic installation
Customer information autofill
Shopping basket visibility
Install App
Willdesk: Live Chat&AI Chatbot

Willdesk: Live Chat&AI Chatbot

  • $16.9-$89.9 / Month
  • Free Plan Available
  • 7 Days Free Trial
7.9
387 Reviews
Unlock Deals
Unlock Deals

Drive sales with Facebook Instagram,WhatsApp,Email,Help Center Show more

WD‑Live Chat, Helpdesk, Chatbot offers a comprehensive customer service solution designed to elevate your Shopify store operations. By integrating various tools such as order tracking, live chat, social media messaging, and a ticketing system, this app streamlines customer interactions into a single platform. The app’s compatibility with popular communication channels like Messenger, Instagram, and WhatsApp ensures seamless connectivity. With the addition of automation features like a chatbot and a self-service widget, businesses can enhance efficiency and boost sales. The platform supports multi-store management and provides robust customization options to match your brand’s fonts and style. Furthermore, integrations with marketing tools like Klaviyo and Mailchimp enable a complete customer index, transforming customer service into a potential profit center.
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Social media integration
Customizable interface
Mobile app support
Order tracking
Email marketing integration
Chatbot automation
Install App
SonicPad Customer AI Agent

SonicPad Customer AI Agent

  • $20-$30 / Month
  • Free Plan Available
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AI assistant reduces support workload with 24/7 customer self-service.

Install App
Massively Live Chat & Chatbots

Massively Live Chat & Chatbots

  • $39-$69 / Month
  • Free Plan Available
  • 14 Days Free Trial
Claim Offer
Claim Offer

Omnichannel Live Chat & AI-Powered Chatbots by Massively Show more

Massively Live Chat & Chatbots is a versatile app designed to enhance business-customer interactions by leveraging the power of Generative AI. It enables businesses to automate customer inquiries and engage with their audience through preferred channels like websites, Instagram, Facebook Messenger, SMS, and Google. By providing 24/7 customer service, it ensures no lead or sale is missed, offering a seamless experience across multiple social and messaging platforms. The app's Generative AI-powered smart answers can handle frequent queries, freeing up human agents to focus on complex issues. With features like automated order status lookup and a customizable Flow Builder, businesses can tailor chatbots to meet their specific needs. This innovative solution not only improves customer service efficiency but also empowers businesses to build deeper connections with their clients.
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Ai-powered chatbots
Live chat support
24/7 service
Omnichannel engagement
Order status automation
Custom bot building
Install App

In today's fast-paced e-commerce environment, managing customer support efficiently is paramount for businesses looking to succeed. Shopify support ticket management apps play a crucial role by streamlining operations, enhancing customer experiences, and ultimately contributing to business growth. These apps integrate seamlessly with your Shopify store, enabling you to handle customer inquiries promptly and effectively, ensuring that your support team can provide timely and accurate resolutions to customer issues.

Explore the impressive range of support ticket management apps listed here to find the perfect solution for your business needs.

Frequently Asked Questions (FAQ)

1. What are Shopify support ticket management apps?

Shopify support ticket management apps are tools that help businesses efficiently handle customer support inquiries by organizing and tracking tickets, providing a centralized system to address customer issues swiftly.

2. How do these apps improve customer experience?

By streamlining the support process, these apps ensure that customer issues are addressed quickly and accurately, leading to higher satisfaction rates and a more positive overall experience.

3. Can these apps integrate with my existing systems?

Yes, many Shopify support ticket management apps offer seamless integration with existing CRM systems, email platforms, and other essential business tools, enhancing their functionality and ease of use.

4. Are these apps suitable for small businesses?

Absolutely, these apps are designed to meet the needs of businesses of all sizes, providing scalable solutions that can grow alongside your business.

5. What features should I look for in a support ticket management app?

Consider features such as automated ticketing, customer communication tools, reporting capabilities, multi-channel support, and scalability when choosing an app.

6. Are there free versions of these apps available?

Many support ticket management apps offer free versions or trials so you can evaluate the features and determine if they meet your business needs before committing to a paid plan.

7. How can these apps boost my store's growth?

By improving customer service efficiency and satisfaction, these apps can lead to increased customer retention and positive reviews, boosting your store's reputation and growth.

8. Do these apps support multi-language customer service?

Some support ticket management apps offer multi-language support, allowing you to effectively serve a diverse customer base across various regions.

9. How can I get started with integrating a support ticket management app?

Start by exploring the apps listed here, evaluating their features, and selecting one that aligns with your business needs. Follow the app installation and setup instructions to integrate it with your Shopify store.

10. What level of support can I expect from the app providers?

Most app providers offer comprehensive support including documentation, tutorials, and direct customer service to help you successfully implement and use their solutions.

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