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Showing 1 to 20 of 97 Apps
Tidio ‑ Live Chat & AI Chatbot

Tidio ‑ Live Chat & AI Chatbot

  • $29-$39 / Month
  • Free Plan Available
  • 7 Days Free Trial
9.3
1,131 Reviews
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Live Chat boosted with Chatbots for the best customer support Show more

Tidio Live Chat & AI Chatbots is a robust customer experience platform designed to enhance online store interactions and convert passive visitors into active buyers. It offers ready-to-use sales and support chatbots that can answer common customer queries instantly, helping to increase revenue. By centralizing all customer communications, Tidio serves as a simple yet powerful helpdesk solution for businesses. The app integrates seamlessly with Shopify, allowing users to add it with just a single click, enhancing efficiency through dedicated features. Users can communicate with visitors through live chat, swiftly resolving issues and proactively boosting sales. Additionally, the Lyro AI bot works alongside human agents to automatically address customer questions. Tidio also offers functionalities like cart previews, order history checks, and product recommendations directly in the chat, as well as a straightforward ticketing system for managing customer requests.
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Product recommendations
Ai-powered chatbots
Visitor engagement
Live chat interaction
Sales boosting chatbots
Common questions resolving
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Moose: AI Chatbot & Live Chat

Moose: AI Chatbot & Live Chat

  • $19-$249 / Month
  • Free Plan Available
  • 7 Days Free Trial
9.3
458 Reviews
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Advanced Helpdesk: FAQ builder, help center, support widget Show more

MooseDesk FAQ & Helpdesk is an intuitive app exclusively designed for Shopify merchants, streamlining the process of creating a professional FAQ page or Help Center in just five minutes. With a variety of appealing templates, it allows merchants to easily write, categorize, and customize articles, ensuring a seamless support experience for customers. The all-in-one support helpdesk efficiently manages tickets from multiple channels, featuring a customized help widget for effective ticket reception. Enhance your customer support operations with advanced features like scheduling, ticket tagging, and customer notes, while gaining insights from reports on team and ticket performance. MooseDesk offers 24/7 support, catering to businesses across various time zones, and welcomes requests for additional custom features tailored to your needs. With MooseDesk, all essential tools for superior customer support are at your fingertips.
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Faq builder
Help center templates
Support ticket management
Customizable help widget
Efficient helpdesk workflow
Insightful performance reports
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Gorgias: AI, Helpdesk & Chat

Gorgias: AI, Helpdesk & Chat

  • $10-$900 / Month
  • 7 Days Free Trial
8.6
608 Reviews
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Support made simple and scalable. Show more

Gorgias is a cutting-edge customer experience platform designed to streamline your support channels by consolidating them into a single, intuitive inbox. Seamlessly integrating with Shopify and over 100 other apps, Gorgias ensures that all customer interactions are enriched with relevant data, enhancing the support experience. Ideal for eCommerce businesses of any size, it leverages smart automation and AI to efficiently manage support tickets, significantly boosting the productivity of your support team. With omnichannel capabilities, it unifies email, chat, voice, and social media interactions across platforms like TikTok and Instagram. Its robust features also include direct order management, allowing for actions like editing and refunding orders from within the app. Additionally, Gorgias uses data-driven insights to show how support activities can drive sales, offering 24/7 support options through self-service solutions and targeted campaigns.
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Ai-powered responses
Order management
24/7 support
Unified inbox
Revenue statistics
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DC: WhatsApp Marketing + API

DC: WhatsApp Marketing + API

  • $29-$299 / Month
  • 14 Days Free Trial
8.8
202 Reviews
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Manage Customer Service on WhatsApp, send Marketing Broadcasts Show more

DelightChat WhatsApp Marketing is a powerful tool designed to streamline and enhance your marketing efforts on WhatsApp, one of the world's most popular messaging platforms. It transforms how businesses interact with customers by providing features that enable personalized and engaging communication. With this app, you can create targeted campaigns, send promotional messages, and manage customer interactions efficiently from a single dashboard. DelightChat stands out by offering analytics to track the performance of your campaigns, helping you refine your strategies for better results. The app is user-friendly, making it accessible for businesses of all sizes looking to leverage WhatsApp as a marketing channel. Its integration capabilities ensure seamless sync with your existing systems and workflows. Ultimately, DelightChat empowers businesses to build stronger relationships with their customers through timely, relevant, and authentic engagement.
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Email integration
Unified dashboard
Whatsapp broadcasts
Multichannel messaging
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Chatway Live Chat & WhatsApp

Chatway Live Chat & WhatsApp

  • $29-$149 / Month
  • Free Plan Available
  • 14 Days Free Trial
  • Verified
9
245 Reviews
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Live chat app. Live chat helpdesk inbox for customer support Show more

Chatway - Live Chat Support is a dynamic tool designed to enhance customer service through a real-time live chat widget. This app provides a seamless way for businesses to deliver immediate assistance, engage with visitors, and offer personalized recommendations based on past interactions or website visits. With an easy-to-use live chat inbox, businesses can assign helpdesk agents to manage customer queries efficiently, ensuring an exceptional support experience. Chatway's versatility extends to mobile support, as it is available on both Android and iOS platforms, enabling on-the-go service management. The app allows for easy file sharing and customizable chat widgets, ensuring that the chat interface aligns with a business's branding. Additionally, Chatway offers features like monitoring conversation history, allowing support teams to respond more effectively with a comprehensive understanding of past communications.
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File sharing
Mobile compatibility
Customizable widget
Real-time chat
Chat history
Visitor recommendations
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Redo

Redo

  • $10 / Month
  • Free Plan Available
8.6
430 Reviews
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Easily organize and manage tasks with Redo's intuitive to-do lists.

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Willdesk: Live Chat&AI Chatbot

Willdesk: Live Chat&AI Chatbot

  • $16.9-$89.9 / Month
  • Free Plan Available
  • 7 Days Free Trial
8.4
387 Reviews
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Drive sales with Facebook Instagram,WhatsApp,Email,Help Center Show more

WD‑Live Chat, Helpdesk, Chatbot offers a comprehensive customer service solution designed to elevate your Shopify store operations. By integrating various tools such as order tracking, live chat, social media messaging, and a ticketing system, this app streamlines customer interactions into a single platform. The app’s compatibility with popular communication channels like Messenger, Instagram, and WhatsApp ensures seamless connectivity. With the addition of automation features like a chatbot and a self-service widget, businesses can enhance efficiency and boost sales. The platform supports multi-store management and provides robust customization options to match your brand’s fonts and style. Furthermore, integrations with marketing tools like Klaviyo and Mailchimp enable a complete customer index, transforming customer service into a potential profit center.
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Social media integration
Customizable interface
Mobile app support
Order tracking
Email marketing integration
Chatbot automation
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Gladly: AI‑Powered CX Platform

Gladly: AI‑Powered CX Platform

  • Free Plan Available
8.5
28 Reviews
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People-centered customer service platform for eCommerce brands Show more

Gladly is a revolutionary customer service platform that prioritizes people over tickets, offering a holistic view of the customer journey. Tailored for commerce brands, it seamlessly connects customers to the right agents by leveraging a comprehensive, lifelong conversational stream that includes voice, email, SMS, chat, social messaging, and self-service. This unified approach eliminates the inefficiencies of channel switching and ensures full conversation histories are always available. By threading all communication channels into a single, time-organized stream, Gladly transforms agents into brand heroes capable of delivering exceptional, personalized service. This platform not only reduces costs and complexity with its all-in-one solution but also enhances customer experiences by matching them with agents based on real-time data and skills. It’s no wonder that some of the world's most cherished brands rely on Gladly to elevate their customer service experience.
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Single view history
Unified communication stream
Personalized self-service
Integrated voice support
Agent skill matching
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Customer Link Hub

Customer Link Hub

  • $9.99 / Month
8.2
4 Reviews
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Effortless Customer Service Management, Streamline Intake Reqs Show more

Customer Link Hub is an innovative app designed to transform merchant-customer interactions by serving as a centralized platform for managing customer inquiries, orders, and support requests. This tool significantly streamlines communication, enabling businesses to respond quickly and effectively to customer queries, which enhances satisfaction and retention rates. Key features include automatic order loading and case queue management, allowing for efficient prioritization and resolution of customer issues. Customizable email templates further enhance communication by facilitating smooth transitions from email to case or message. The app also supports internal notes and messaging between merchants and customers, ensuring all parties have access to necessary information. Additionally, Customer Link Hub offers activity tracking within support cases, providing a comprehensive overview of interactions and progress.
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Customizable email templates
Automatic order loading
Case queue management
Email to case
Email to messages
Internal messaging
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Mailo | AI Email Support

Mailo | AI Email Support

  • $19-$499 / Month
  • 7 Days Free Trial
9.1
5 Reviews
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AI-driven email management for exceptional customer service Show more

Mailo Ai is an innovative customer support tool designed to optimize email management through advanced artificial intelligence. Its AI-driven automation capabilities allow businesses to efficiently handle customer inquiries, providing personalized and prompt responses that elevate customer satisfaction. By automating email classification and response generation, Mailo Ai eliminates the need for manual sorting, allowing support teams to focus on more critical tasks. Seamlessly integrating with platforms like Shopify, it enables businesses to streamline their support workflows without disrupting existing systems. Furthermore, its advanced customer sentiment analysis helps prioritize emails, ensuring that urgent matters are addressed promptly. Overall, Mailo Ai transforms customer support into a more efficient, responsive, and time-saving process.
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Shopify integration
Automated replies
Automated email classification
Sentiment analysis
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SHIPAID ‑ Shipping Guarantee

SHIPAID ‑ Shipping Guarantee

  • Free Plan Available
8.2
21 Reviews
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Upsell Shipping Insurance Alternative & Convert Extra Revenue Show more

ShipAid – Shipping Guarantee is an innovative app designed to elevate your customer's post-purchase experience by addressing delivery concerns effectively. With this app, businesses can offer their customers reassurance for dealing with lost, stolen, damaged, or late shipments, without the hassle of dealing with traditional insurance companies. Merchants can set their own Guarantee Fee, allowing them to create an additional stream of revenue. The app features a branded Customer Resolution and Tracking Portal, enabling easy communication and resolution of shipping claims with just a few clicks. Custom Shipping Notifications ensure that customers are kept informed, alleviating order anxiety and enhancing customer satisfaction. ShipAid seamlessly integrates with all cart types and offers custom installation within 24 hours, making it a vital tool for streamlining issue resolution and boosting customer loyalty.
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Shipping guarantee
Custom guarantee fee
Profit retention
Quick issue resolution
Enhanced customer support
Seamless claims integration
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Sensbot AI Email Assistant

Sensbot AI Email Assistant

  • $19-$129 / Month
  • 7 Days Free Trial
  • New
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Streamline email responses with AI; reduce support workload efficiently.

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Aisq: Auto Customer Support

Aisq: Auto Customer Support

  • $24.99-$199.99 / Month
  • 1 Days Free Trial
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Automated customer support driving customer satisfaction. Show more

Aisq: Auto Customer Support is a streamlined application designed to transform your customer support experience by integrating support emails into a unified ticketing system. This powerful tool offers automated responses and action suggestions based on real-time access to customer orders, facilitating quick and informed decisions. By simplifying support management, Aisq helps businesses save valuable time and money, allowing support staff to respond and act on tickets with just one click. The app automatically generates tickets accompanied by intelligent responses and recommended actions, significantly reducing response time and enhancing customer satisfaction. Say goodbye to the tedious task of manually handling customer emails and inquiries, and embrace a more efficient approach with Aisq. Perfect for businesses looking to elevate their customer service while optimizing operational efficiency, Aisq is an essential addition to any support team.
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Automated responses
Unified ticketing system
Action suggestions
Customer order access
One-click response
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Repli Desk

Repli Desk

  • $40-$250 / Month
  • Free Plan Available
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Streamline support: manage messages and tickets in one dashboard. Show more

Repli Desk is an innovative helpdesk application created to revolutionize customer support management. It integrates multiple communication channels—such as email, Facebook, Instagram (including comments), and live chat—into a single, convenient dashboard. With features like ticket management, automations, and detailed reporting on metrics like response times and customer satisfaction scores (CSAT), it empowers support teams to operate more efficiently. Users can benefit from intuitive ticket tagging and templated responses, enabling quicker turnarounds and consistent support. The included chat widget facilitates real-time engagement with customers, enhancing service quality and customer experience. Simplify your customer support with the all-in-one capabilities of Repli Desk today!
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Automations
Advanced reporting
Ticket management
Chat widget
Ticket tagging
Templated responses
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Can I Help

Can I Help

  • Free Plan Available
  • New
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24/7 AI support boosting sales and resolving issues effortlessly.

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ChannelReply

ChannelReply

  • Free Plan Available
8.2
2 Reviews
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View order info and answer messages from your helpdesk. Show more

ChannelReply is a powerful app designed to streamline customer support and boost your productivity by integrating Shopify order information directly into your helpdesk. With ChannelReply, you can view detailed customer and order info right next to your conversations, eliminating the need to switch screens for tracking IDs or shipping statuses. This seamless integration allows you to manage support tickets more efficiently, helping you focus on selling and enhancing customer satisfaction. Take advantage of automated actions on Shopify data, like tagging high-value orders and sending personalized auto-replies, to provide prompt and tailored support. Additionally, ChannelReply allows you to consolidate order information from multiple Shopify stores into one interface, making it easier to manage and reply to customer messages and order notifications. Customize your replies even further by personalizing canned responses with specific order info, and manage critical tasks like issuing refunds or updating orders. With ChannelReply, your helpdesk becomes a powerful tool for managing customer relationships and driving sales.
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Issue refunds
Order info integration
Direct replies
Personalized autoreplies
Update order info
Identify messages
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Lopaa AI

Lopaa AI

  • $23-$46 / Month
  • Free Plan Available
  • 14 Days Free Trial
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"Streamline support with centralized complaint and query management for businesses." Show more

Lopaa AI is a powerful tool that enhances business customer support by streamlining complaint and query management. Through its integrated platform, customers can raise complaints using an intuitive chat feature and submit queries via email and WhatsApp, ensuring all interactions are easily accessible and organized. The app provides seamless tracking of these interactions and integrates smoothly with third-party CRM systems, allowing businesses to maintain efficient and reliable support channels. Users can benefit from an order tracking system and real-time chat capabilities, which include communication with both human agents and AI. With its focus on centralizing support, Lopaa AI is ideal for companies looking to improve customer satisfaction and optimize their support processes.
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Crm integration
Multichannel support
Complaint management
Query integration
Realtime chat
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InboxIQ ‑ AI Customer Support

InboxIQ ‑ AI Customer Support

  • $19-$39 / Month
  • Free Plan Available
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AI-driven personalized responses for emails and social media messages.

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Keeping ‑ Helpdesk for Gmail

Keeping ‑ Helpdesk for Gmail

  • $33-$48 / Month
  • 14 Days Free Trial
8.2
1 Reviews
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The customer support helpdesk that integrates with Gmail Show more

Keeping - Helpdesk for Gmail transforms your team's Gmail account into a comprehensive help desk tool, seamlessly integrating customer support functionalities directly into your inbox. Designed specifically for eCommerce teams of all sizes, this app allows you to manage support emails without the need for an external help desk solution. Support requests arriving in your shared inbox are automatically converted into support tickets, which can then be synced across your team for effective collaboration. Within Gmail, you can easily assign, discuss, and prioritize these tickets, ensuring streamlined and efficient customer support management. Additionally, Keeping enables you to view customer order information directly within Gmail, offering context for each interaction. With advanced reporting features, you can gain insights into response times, ticket volume, and agent performance, allowing you to continually optimize your support operations.
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Advanced reporting
Support ticketing
Gmail integration
Team sync
Order information
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My AskAI: AI Support Chatbot

My AskAI: AI Support Chatbot

  • $149 / Month
  • 30 Days Free Trial
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"AI Support Agent: Boost Shopify Store Efficiency & Customer Satisfaction" Show more

My AskAI: AI Support Agent is a cutting-edge solution designed specifically for Shopify store owners who want to streamline their customer support operations. This cost-effective AI tool is your go-to assistant for managing support tickets and live chats efficiently, allowing businesses to focus more on growth. By being thoroughly trained on all your Shopify products and pages, My AskAI provides instant answers to customer inquiries about orders, deliveries, and account information. With a quick and easy setup, you can connect your Shopify store seamlessly, ensuring a smooth transition. The app also integrates flawlessly with existing support platforms like Gorgias, Email, and Zendesk, supporting both live chat and email communication channels. Additionally, My AskAI offers valuable insights and analytics on customer interactions, empowering you to enhance your customer service strategies continuously. Plus, its intelligent design ensures a smooth handover to human agents, supporting multilingual interactions, auto-tagging, and offering an insights dashboard for refined reply improvements.
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Multi-channel support
Auto-tagging
Ai customer support
Shopify product training
Live data access
Support platform integration
Install App

In today's fast-paced e-commerce environment, managing customer support efficiently is paramount for businesses looking to succeed. Shopify support ticket management apps play a crucial role by streamlining operations, enhancing customer experiences, and ultimately contributing to business growth. These apps integrate seamlessly with your Shopify store, enabling you to handle customer inquiries promptly and effectively, ensuring that your support team can provide timely and accurate resolutions to customer issues.

Explore the impressive range of support ticket management apps listed here to find the perfect solution for your business needs.

Frequently Asked Questions (FAQ)

1. What are Shopify support ticket management apps?

Shopify support ticket management apps are tools that help businesses efficiently handle customer support inquiries by organizing and tracking tickets, providing a centralized system to address customer issues swiftly.

2. How do these apps improve customer experience?

By streamlining the support process, these apps ensure that customer issues are addressed quickly and accurately, leading to higher satisfaction rates and a more positive overall experience.

3. Can these apps integrate with my existing systems?

Yes, many Shopify support ticket management apps offer seamless integration with existing CRM systems, email platforms, and other essential business tools, enhancing their functionality and ease of use.

4. Are these apps suitable for small businesses?

Absolutely, these apps are designed to meet the needs of businesses of all sizes, providing scalable solutions that can grow alongside your business.

5. What features should I look for in a support ticket management app?

Consider features such as automated ticketing, customer communication tools, reporting capabilities, multi-channel support, and scalability when choosing an app.

6. Are there free versions of these apps available?

Many support ticket management apps offer free versions or trials so you can evaluate the features and determine if they meet your business needs before committing to a paid plan.

7. How can these apps boost my store's growth?

By improving customer service efficiency and satisfaction, these apps can lead to increased customer retention and positive reviews, boosting your store's reputation and growth.

8. Do these apps support multi-language customer service?

Some support ticket management apps offer multi-language support, allowing you to effectively serve a diverse customer base across various regions.

9. How can I get started with integrating a support ticket management app?

Start by exploring the apps listed here, evaluating their features, and selecting one that aligns with your business needs. Follow the app installation and setup instructions to integrate it with your Shopify store.

10. What level of support can I expect from the app providers?

Most app providers offer comprehensive support including documentation, tutorials, and direct customer service to help you successfully implement and use their solutions.

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