Taranker.Com Logo
  1. Home
  2. Shopify
  3. Store management
  4. Support
  5. Support ticket management apps

Related Categories

Price

Based on reviews

Other Categories

Related Searchs

Related Blog

Showing 1 to 20 of 209 Apps
Copiwin Support

Copiwin Support

  • $29-$299 / Month
  • Free Plan Available
9.1
5 Reviews
Claim Offer
Claim Offer

Automate Shopify support, reduce workload, and deliver 24/7 AI assistance.

Install App
SonicPad Customer AI Agent

SonicPad Customer AI Agent

  • $20-$30 / Month
  • Free Plan Available
Claim Offer
Claim Offer

AI assistant reduces support workload with 24/7 customer self-service.

Install App
DeskCrew: Live Chat & Helpdesk

DeskCrew: Live Chat & Helpdesk

  • $29-$79 / Month
  • Free Plan Available
Claim Offer
Claim Offer

Comprehensive support desk: AI chat, email, multilingual help center integration.

Install App
Moose: AI Chatbot & Live Chat

Moose: AI Chatbot & Live Chat

  • $19-$249 / Month
  • Free Plan Available
  • 7 Days Free Trial
8.2
464 Reviews
Claim Offer
Claim Offer

Advanced Helpdesk: FAQ builder, help center, support widget Show more

MooseDesk FAQ & Helpdesk is an intuitive app exclusively designed for Shopify merchants, streamlining the process of creating a professional FAQ page or Help Center in just five minutes. With a variety of appealing templates, it allows merchants to easily write, categorize, and customize articles, ensuring a seamless support experience for customers. The all-in-one support helpdesk efficiently manages tickets from multiple channels, featuring a customized help widget for effective ticket reception. Enhance your customer support operations with advanced features like scheduling, ticket tagging, and customer notes, while gaining insights from reports on team and ticket performance. MooseDesk offers 24/7 support, catering to businesses across various time zones, and welcomes requests for additional custom features tailored to your needs. With MooseDesk, all essential tools for superior customer support are at your fingertips.
Show less
Install App
euro.support

euro.support

  • $29-$199 / Month
  • Free Plan Available
  • 30 Days Free Trial
Claim Offer
Claim Offer

Multilingual support app with AI chat, email, and team management.

Install App
Pasilobus Customer View

Pasilobus Customer View

  • Free Plan Available
Claim Offer
Claim Offer

Log in as customers to manage accounts and enhance support. Show more

Customer View - Pasilobus is an essential app designed to elevate your customer support and optimize account management processes. This innovative tool enables store administrators to securely log in as customers, granting them the ability to address and resolve customer issues more effectively by experiencing the store from the customer's perspective. By facilitating a deep understanding of customer experiences, the app empowers merchants to enhance customer satisfaction and ensure a seamless shopping experience. Suitable for businesses of all sizes, Customer View integrates effortlessly with your existing customer support tools without causing any conflicts. It provides a direct and efficient solution to improve operational efficiency while maintaining a high standard of customer service. With its user-friendly interface, this app is an excellent choice for businesses aiming to nurture long-lasting customer relationships.
Show less
Install App
LEADMATIX

LEADMATIX

  • $89-$699 / Month
  • Free Plan Available
Claim Offer
Claim Offer

Install App
Hosted Email

Hosted Email

  • $5 / Month
  • Free Plan Available
7.4
31 Reviews
Claim Offer
Claim Offer

Unlimited Email Accounts @yourstore.com Email Hosting App Show more

Hosted Email is designed to enhance the credibility of online retailers by allowing them to communicate using email addresses on their own domain, rather than free services like Gmail or Outlook. This professional touch helps maintain trust with customers. The app seamlessly integrates with all modern email clients and mobile apps, ensuring users can continue with their preferred interfaces. Additionally, it enables direct email sending and receiving from your store's admin, streamlining communication processes. Businesses can exercise control over staff access to mailboxes, ensuring that emails are managed efficiently. Hosted Email also offers robust spam and virus protection, providing an added security layer against malicious threats. This comprehensive email solution emphasizes professionalism and security, essential for any growing online business.
Show less
Install App
CRAIM

CRAIM

  • $9-$99 / Month
  • New
Claim Offer
Claim Offer

Install App
Refly

Refly

  • $49-$249 / Month
  • 7 Days Free Trial
Claim Offer
Claim Offer

"AI-driven customer service automation across all your business channels." Show more

Refly is an innovative AI-powered application designed to revolutionize customer service for businesses of all sizes. By automating interactions across multiple channels, including Shopify and chat widgets, Refly streamlines customer communication and efficiently manages routine tasks. The app’s seamless integration capabilities connect effortlessly with existing platforms, enhancing your workflow without compromising on service quality. Businesses can benefit from real-time analytics, offering valuable insights into customer behavior, enabling more personalized and effective responses. Refly not only reduces workload and saves time but also ensures exceptional service delivery across diverse customer touchpoints. With Refly, enhance customer satisfaction and optimize your support processes effortlessly.
Show less
Install App
Zendesk

Zendesk

  • $55-$150 / Month
  • 14 Days Free Trial
(3.3/5)
87 Reviews
Claim Offer
Claim Offer

Omnichannel customer service and engagement platform Show more

Zendesk is a comprehensive customer service and engagement software designed to enhance interactions between businesses and their customers. It offers a suite of tools that facilitate communication, streamline support processes, and improve customer satisfaction. With Zendesk, companies can manage and respond to inquiries efficiently through email, chat, phone, or social media. The app provides a range of customization options, enabling businesses to tailor their support operations to better meet their specific needs. Its robust reporting and analytics features allow for insightful performance tracking and data-driven decision making. Additionally, Zendesk integrates seamlessly with numerous third-party applications, enhancing its functionality and adaptability across various business environments. Businesses of all sizes leverage Zendesk to foster stronger relationships and deliver exceptional customer support experiences.
Show less
Install App
AI Recommendations ‑ By Boko

AI Recommendations ‑ By Boko

  • $99 / Month
Claim Offer
Claim Offer

"Boost sales with AI-driven product recommendations and bundle discounts."

Install App
Aisq: Auto Customer Support

Aisq: Auto Customer Support

  • $24.99-$199.99 / Month
  • 1 Days Free Trial
Claim Offer
Claim Offer

Automated customer support driving customer satisfaction. Show more

Aisq: Auto Customer Support is a streamlined application designed to transform your customer support experience by integrating support emails into a unified ticketing system. This powerful tool offers automated responses and action suggestions based on real-time access to customer orders, facilitating quick and informed decisions. By simplifying support management, Aisq helps businesses save valuable time and money, allowing support staff to respond and act on tickets with just one click. The app automatically generates tickets accompanied by intelligent responses and recommended actions, significantly reducing response time and enhancing customer satisfaction. Say goodbye to the tedious task of manually handling customer emails and inquiries, and embrace a more efficient approach with Aisq. Perfect for businesses looking to elevate their customer service while optimizing operational efficiency, Aisq is an essential addition to any support team.
Show less
Install App
Aide AI Support Automation

Aide AI Support Automation

  • $300-$800 / Month
  • Free Plan Available
  • 30 Days Free Trial
8.2
2 Reviews
Claim Offer
Claim Offer

Fully Automate Support Workflows and Question Answering Show more

Aide AI Support Automation is a versatile application designed to streamline customer service processes and enhance support efficiency. By utilizing AI, Aide helps in extracting valuable customer insights and automating various repetitive tasks such as order tracking, returns, and exchanges. The app empowers support agents by providing intelligent suggestions and using stored knowledge to automatically address common inquiries. It meticulously analyzes customer messages to identify potential automation opportunities, equipping users with the necessary tools to configure and optimize workflows. Aide enables automation of knowledge-based question answering while adhering to store policies for returns and exchanges. It also offers ongoing AI-driven insights and recommendations to continuously improve support operations. With CRM and API integrations, Aide facilitates seamless data access and action execution, making it an indispensable tool for modern customer service teams.
Show less
Install App
OrderEase ‑ Cancel Order

OrderEase ‑ Cancel Order

  • $3.99 / Month
Claim Offer
Claim Offer

Let customers cancel orders easily, reducing support workload and chargebacks.

Install App
SB: Helpdesk, Live Chat & FAQs

SB: Helpdesk, Live Chat & FAQs

  • $5.99-$49.99 / Month
  • Free Plan Available
  • 14 Days Free Trial
7.6
326 Reviews
Claim Offer
Claim Offer

Quickly build a help center & product FAQs w/ ChatGPT FAQs app Show more

Helpcenter: AI FAQ Page is an intuitive customer service app designed specifically for e-commerce businesses. It simplifies the creation of comprehensive FAQ pages with its easy-to-use FAQ builder, allowing businesses to save valuable customer support resources. By integrating ChatGPT, the app automatically generates FAQs, streamlining support processes even further. Enhance customer interactions with built-in live chat and a robust support ticketing system to manage inquiries from various channels efficiently. Display product-specific FAQs directly on product pages to boost sales and conversion rates. Leverage AI-powered FAQ translations to reach a global audience effortlessly. With 24/7 live chat support, Helpcenter ensures that users receive assistance whenever they need it.
Show less
Install App
Brandwise: AI Customer Service

Brandwise: AI Customer Service

  • $49-$269 / Month
  • 7 Days Free Trial
8.2
2 Reviews
Claim Offer
Claim Offer

AI-driven helpdesk for seamless customer service & social media management. Show more

Brandwise: AI Customer Service is a comprehensive helpdesk solution designed to enhance customer service through the power of artificial intelligence. This app leverages advanced AI to automatically resolve customer service tickets, ensuring swift and precise responses that reflect accurate brand information. It actively moderates social media interactions by hiding negative comments on ads and proactively responding to comments and direct messages across platforms like Instagram, Facebook, and TikTok. Brandwise centralizes customer communication in a unified inbox, integrating email and live chat for streamlined interaction management. With easy access to order and shipping details and the ability to process refunds directly from your inbox, it simplifies administrative tasks. The app also features in-depth analytics, providing insights for both individual team members and the entire organization, aiming to save time, enhance customer satisfaction, and empower teams to deliver superior service. Whether you’re looking to boost efficiency or improve brand reputation, Brandwise equips your team with the tools needed to win more customers and streamline operations.
Show less
Install App
SolveBot

SolveBot

  • $20-$100 / Month
Claim Offer
Claim Offer

AI Powered Customer Support Show more

SolveBot is a comprehensive customer support solution seamlessly integrated into your Shopify admin dashboard. It streamlines the process of managing customer inquiries by routing emails sent to your designated support address directly to the SolveBot system. The AI backend then drafts intelligent and contextually relevant responses that are emailed back to your customers, ensuring efficient and effective support. Users can optimize SolveBot's performance by enriching the AI training manual with store-specific policies and product information, thereby improving the AI Assistant's ability to handle complex queries. With features like automated ticket management and rapid response generation, SolveBot empowers businesses to elevate their customer service operations. The app fosters a robust support environment that adapts and grows with your ecommerce needs on Shopify.
Show less
Install App
Keeping ‑ Helpdesk for Gmail

Keeping ‑ Helpdesk for Gmail

  • $33-$48 / Month
  • 14 Days Free Trial
8.2
1 Reviews
Claim Offer
Claim Offer

The customer support helpdesk that integrates with Gmail Show more

Keeping - Helpdesk for Gmail transforms your team's Gmail account into a comprehensive help desk tool, seamlessly integrating customer support functionalities directly into your inbox. Designed specifically for eCommerce teams of all sizes, this app allows you to manage support emails without the need for an external help desk solution. Support requests arriving in your shared inbox are automatically converted into support tickets, which can then be synced across your team for effective collaboration. Within Gmail, you can easily assign, discuss, and prioritize these tickets, ensuring streamlined and efficient customer support management. Additionally, Keeping enables you to view customer order information directly within Gmail, offering context for each interaction. With advanced reporting features, you can gain insights into response times, ticket volume, and agent performance, allowing you to continually optimize your support operations.
Show less
Install App
Gladly: CX AI built for LTV

Gladly: CX AI built for LTV

  • $120 / Month
  • Free Plan Available
7.7
28 Reviews
Claim Offer
Claim Offer

People-centered customer service platform for eCommerce brands Show more

Gladly is a revolutionary customer service platform that prioritizes people over tickets, offering a holistic view of the customer journey. Tailored for commerce brands, it seamlessly connects customers to the right agents by leveraging a comprehensive, lifelong conversational stream that includes voice, email, SMS, chat, social messaging, and self-service. This unified approach eliminates the inefficiencies of channel switching and ensures full conversation histories are always available. By threading all communication channels into a single, time-organized stream, Gladly transforms agents into brand heroes capable of delivering exceptional, personalized service. This platform not only reduces costs and complexity with its all-in-one solution but also enhances customer experiences by matching them with agents based on real-time data and skills. It’s no wonder that some of the world's most cherished brands rely on Gladly to elevate their customer service experience.
Show less
Install App

In today's fast-paced e-commerce environment, managing customer support efficiently is paramount for businesses looking to succeed. Shopify support ticket management apps play a crucial role by streamlining operations, enhancing customer experiences, and ultimately contributing to business growth. These apps integrate seamlessly with your Shopify store, enabling you to handle customer inquiries promptly and effectively, ensuring that your support team can provide timely and accurate resolutions to customer issues.

Explore the impressive range of support ticket management apps listed here to find the perfect solution for your business needs.

Frequently Asked Questions (FAQ)

1. What are Shopify support ticket management apps?

Shopify support ticket management apps are tools that help businesses efficiently handle customer support inquiries by organizing and tracking tickets, providing a centralized system to address customer issues swiftly.

2. How do these apps improve customer experience?

By streamlining the support process, these apps ensure that customer issues are addressed quickly and accurately, leading to higher satisfaction rates and a more positive overall experience.

3. Can these apps integrate with my existing systems?

Yes, many Shopify support ticket management apps offer seamless integration with existing CRM systems, email platforms, and other essential business tools, enhancing their functionality and ease of use.

4. Are these apps suitable for small businesses?

Absolutely, these apps are designed to meet the needs of businesses of all sizes, providing scalable solutions that can grow alongside your business.

5. What features should I look for in a support ticket management app?

Consider features such as automated ticketing, customer communication tools, reporting capabilities, multi-channel support, and scalability when choosing an app.

6. Are there free versions of these apps available?

Many support ticket management apps offer free versions or trials so you can evaluate the features and determine if they meet your business needs before committing to a paid plan.

7. How can these apps boost my store's growth?

By improving customer service efficiency and satisfaction, these apps can lead to increased customer retention and positive reviews, boosting your store's reputation and growth.

8. Do these apps support multi-language customer service?

Some support ticket management apps offer multi-language support, allowing you to effectively serve a diverse customer base across various regions.

9. How can I get started with integrating a support ticket management app?

Start by exploring the apps listed here, evaluating their features, and selecting one that aligns with your business needs. Follow the app installation and setup instructions to integrate it with your Shopify store.

10. What level of support can I expect from the app providers?

Most app providers offer comprehensive support including documentation, tutorials, and direct customer service to help you successfully implement and use their solutions.

View More
Scroll to Top