Taranker.Com Logo
  1. Home
  2. Shopify
  3. Store management
  4. Support
  5. Support ticket management apps

Related Categories

Price

Based on reviews

Other Categories

Related Searchs

Related Blog

Showing 1 to 20 of 107 Apps
Helpify24

Helpify24

  • $120-$250 / Month
  • 1 Days Free Trial
8.2
4 Reviews
Claim Offer
Claim Offer

Ti aiuta a migliorare le vendite e la gestione del tuo store. Show more

Helpify24 is a dedicated support app designed to assist ecommerce businesses in managing their daily challenges efficiently. With a team of online operators, the app offers concrete solutions by enabling users to open service requests directly on the platform. Clients can engage in real-time via Live Chat if agents are available, or opt to create a Ticket that is guaranteed a response within 24 hours. Beyond simply being a cloud-based agency, Helpify24 serves as a reliable point of reference for various needs. The app extends its support to include the installation of new apps and features on Shopify, visual content creation and modification, and guidance in crafting emails and newsletters. Helpify24 also provides valuable advice for effectively managing social media platforms like Instagram, Facebook, and TikTok, ensuring comprehensive assistance for growing your online presence.
Show less
Live chat
Content creation
Social media management
Ticket support
App installation
Newsletter support
Install App
Respondize

Respondize

  • $10.49 / Month
  • Free Plan Available
  • 7 Days Free Trial
Claim Offer
Claim Offer

Centraliza correos, convierte en tickets, automatiza respuestas según políticas de tienda.

Install App
ChannelReply

ChannelReply

  • Free Plan Available
8.2
2 Reviews
Claim Offer
Claim Offer

View order info and answer messages from your helpdesk. Show more

ChannelReply is a powerful app designed to streamline customer support and boost your productivity by integrating Shopify order information directly into your helpdesk. With ChannelReply, you can view detailed customer and order info right next to your conversations, eliminating the need to switch screens for tracking IDs or shipping statuses. This seamless integration allows you to manage support tickets more efficiently, helping you focus on selling and enhancing customer satisfaction. Take advantage of automated actions on Shopify data, like tagging high-value orders and sending personalized auto-replies, to provide prompt and tailored support. Additionally, ChannelReply allows you to consolidate order information from multiple Shopify stores into one interface, making it easier to manage and reply to customer messages and order notifications. Customize your replies even further by personalizing canned responses with specific order info, and manage critical tasks like issuing refunds or updating orders. With ChannelReply, your helpdesk becomes a powerful tool for managing customer relationships and driving sales.
Show less
Issue refunds
Order info integration
Direct replies
Personalized autoreplies
Update order info
Identify messages
Install App
Re:lation（リレーション）

Re:lation（リレーション）

  • Free Plan Available
Claim Offer
Claim Offer

メール・フォームからの問い合わせをチームで共有。楽天市場やYahoo!ショッピングなど多モールからの問い合わせもまとめて管理 Show more

Re:lation（リレーション）は、企業が複数の問い合わせ窓口を一元管理し、チームで共有できる顧客対応クラウドサービスです。このアプリケーションは、メール、電話、チャット、SNS、LINE、Twitterなどの多様化するコミュニケーションチャネルを、ひとつの画面で管理できます。その統合により、ユーザーは同じ操作で各チャネルに対応可能なため、業務の効率化を促進します。また、二重返信防止や未対応案件のステータス管理、承認機能を備えており、チームでの問い合わせ対応による課題解決を支援します。テレワークを含む様々な働き方にも対応し、対応ミスや漏れの防止、業務の可視化、人材育成を実現します。未対応・保留・対応完了・対応不要のステータス管理により、対応漏れがなく、常に的確な対応体制を維持できます。
Show less
Multi-channel management
Error prevention
Status tracking
Unified dashboard
Team collaboration
Duplicate reply prevention
Install App
Chatway Live Chat & WhatsApp

Chatway Live Chat & WhatsApp

  • $29-$149 / Month
  • Free Plan Available
  • 14 Days Free Trial
  • Verified
8
245 Reviews
Claim Offer
Claim Offer

Live chat app. Live chat helpdesk inbox for customer support Show more

Chatway - Live Chat Support is a dynamic tool designed to enhance customer service through a real-time live chat widget. This app provides a seamless way for businesses to deliver immediate assistance, engage with visitors, and offer personalized recommendations based on past interactions or website visits. With an easy-to-use live chat inbox, businesses can assign helpdesk agents to manage customer queries efficiently, ensuring an exceptional support experience. Chatway's versatility extends to mobile support, as it is available on both Android and iOS platforms, enabling on-the-go service management. The app allows for easy file sharing and customizable chat widgets, ensuring that the chat interface aligns with a business's branding. Additionally, Chatway offers features like monitoring conversation history, allowing support teams to respond more effectively with a comprehensive understanding of past communications.
Show less
File sharing
Mobile compatibility
Customizable widget
Real-time chat
Chat history
Visitor recommendations
Install App
Channel Sales Chat Bot CRM

Channel Sales Chat Bot CRM

  • $36-$120 / Month
  • Free Plan Available
  • 14 Days Free Trial
7.9
43 Reviews
Claim Offer
Claim Offer

Provide a VIP Concierge service through live chat, CRM, and AI Show more

Channel AI Live Chat Inbox CRM is a comprehensive solution designed to revolutionize customer interaction and enhance brand loyalty. By leveraging advanced AI tools and chatbots, the app efficiently manages and reduces repetitive inquiries, saving valuable time and resources. Its unlimited live chat and team chat features enable businesses to provide swift and cost-effective customer support. Furthermore, the powerful CRM capabilities allow for precise audience segmentation and personalized marketing campaigns. Channel Talk transforms one-time visitors into regular customers by facilitating seamless communication and engagement. With customizable chat widgets tailored to fit any brand's aesthetic, businesses can easily integrate and enhance their customer service experience. Choose Channel AI today to streamline your customer interactions and grow your brand's presence.
Show less
Customizable chat widget
Unlimited live chat
Team chat
Ai agent alf
Customer relationship management
Marketing & chatbots
Install App
Mailo | AI Email Support

Mailo | AI Email Support

  • $19-$499 / Month
  • 7 Days Free Trial
7.2
5 Reviews
Claim Offer
Claim Offer

AI-driven email management for exceptional customer service Show more

Mailo Ai is an innovative customer support tool designed to optimize email management through advanced artificial intelligence. Its AI-driven automation capabilities allow businesses to efficiently handle customer inquiries, providing personalized and prompt responses that elevate customer satisfaction. By automating email classification and response generation, Mailo Ai eliminates the need for manual sorting, allowing support teams to focus on more critical tasks. Seamlessly integrating with platforms like Shopify, it enables businesses to streamline their support workflows without disrupting existing systems. Furthermore, its advanced customer sentiment analysis helps prioritize emails, ensuring that urgent matters are addressed promptly. Overall, Mailo Ai transforms customer support into a more efficient, responsive, and time-saving process.
Show less
Shopify integration
Automated replies
Automated email classification
Sentiment analysis
Install App
Mail Magic: ChatGPT AI Email

Mail Magic: ChatGPT AI Email

  • $7.99-$10.99 / Month
  • 7 Days Free Trial
Claim Offer
Claim Offer

Respond to customer email with AI-driven store insights Show more

Mail Magic: ChatGPT AI Email is an innovative app designed to streamline your email management through AI-powered tools, seamlessly integrated within your Shopify Admin. By automatically generating email response drafts, this app saves you valuable time and enhances productivity. Whether you're dealing with customer inquiries about product availability or shipping details, Mail Magic ensures your responses are accurate and timely. Adjust the tone of your emails with a simple click using the AI Assistant widget, offering various styles such as Polite, Professional, or Straightforward to align with your brand's communication style. In addition to tone customization, the app provides grammar, spelling, and language translation support to ensure your messages are polished and professional. Leverage your inbox and store data to create tailored email drafts effortlessly, making customer interactions more efficient and effective. With Mail Magic, managing emails becomes a seamless part of your Shopify experience.
Show less
Language translation
Shopify admin integration
Ai email drafts
Adjustable tone
Grammar correction
Product inquiries response
Install App
Mailswap : SAV manager

Mailswap : SAV manager

  • $49.99-$149.99 / Month
  • Free Plan Available
  • 14 Days Free Trial
(3/5)
2 Reviews
Claim Offer
Claim Offer

Automatic management and response for your after-sales service Show more

Mailswap: ASS Manager is a powerful tool designed to streamline the after-sales service experience for e-merchants. This innovative app allows users to effortlessly create and organize customer files, utilizing in-depth statistics to enhance the performance of online stores. With advanced automation features, Mailswap ensures quick and personalized responses to every customer inquiry, significantly boosting customer satisfaction. The app's intuitive interface makes setup easy, requiring only a few clicks to get started. By reducing the time spent on repetitive customer support tasks, Mailswap enables businesses to focus on growth and efficiency. With the promise of responses within three hours, it revolutionizes customer support management and elevates service quality for businesses.
Show less
Simple setup
Automatic responses
Customer file creation
Response statistics
Quick replies
Satisfaction tracking
Install App
Tidio ‑ Live Chat & AI Chatbot

Tidio ‑ Live Chat & AI Chatbot

  • $29-$39 / Month
  • Free Plan Available
  • 7 Days Free Trial
9.1
1,142 Reviews
Claim Offer
Claim Offer

Live Chat boosted with Chatbots for the best customer support Show more

Tidio Live Chat & AI Chatbots is a robust customer experience platform designed to enhance online store interactions and convert passive visitors into active buyers. It offers ready-to-use sales and support chatbots that can answer common customer queries instantly, helping to increase revenue. By centralizing all customer communications, Tidio serves as a simple yet powerful helpdesk solution for businesses. The app integrates seamlessly with Shopify, allowing users to add it with just a single click, enhancing efficiency through dedicated features. Users can communicate with visitors through live chat, swiftly resolving issues and proactively boosting sales. Additionally, the Lyro AI bot works alongside human agents to automatically address customer questions. Tidio also offers functionalities like cart previews, order history checks, and product recommendations directly in the chat, as well as a straightforward ticketing system for managing customer requests.
Show less
Product recommendations
Ai-powered chatbots
Visitor engagement
Live chat interaction
Sales boosting chatbots
Common questions resolving
Install App
Webkul Ask A Question

Webkul Ask A Question

  • $15 / Month
  • 7 Days Free Trial
Claim Offer
Claim Offer

Boosts sales by enabling customer questions on product pages Show more

Webkul Ask A Question is a powerful app designed to streamline customer interactions by enabling a seamless way to address customer inquiries and concerns. This app allows customers to easily ask questions related to products, while merchants can provide timely and appropriate responses, fostering a hassle-free and trustworthy shopping experience. As a key feature, frequently asked questions can be converted into FAQ sections on product pages, helping to inform future customers and reduce repetitive queries. Administrators have the ability to view conversation history with customers and manage their interactions efficiently. Email notifications ensure that admins are promptly informed of new customer queries, allowing for quick response times. With Webkul Ask A Question, businesses can enhance customer satisfaction and trust, ultimately driving an increase in sales.
Show less
Conversation history
Email notifications
Customer questions
Email configuration
Query management
Faq conversion
Install App
eDesk

eDesk

  • $49-$149 / Month
  • 14 Days Free Trial
7.9
27 Reviews
Claim Offer
Claim Offer

Delight customers. Maximize profit. AI-powered helpdesk & chat Show more

The Customer Service Helpdesk App is designed to enhance customer satisfaction and boost profitability by providing faster, more personalized responses across various sales channels. This app centralizes all messaging from marketplaces, webstores, and social platforms into a single smart inbox, allowing you to manage email, live chat, and voice conversations seamlessly. With integrated order and customer information available with each message, handling returns, cancellations, and duplicate orders becomes effortless. The app leverages AI-driven technology to summarize and automate responses, further streamlining customer support processes. It also enables easy integration with order fulfillment partners and Klaviyo CRM, ensuring a connected operational ecosystem. Advanced features like conversation summaries, suggested responses, and hands-free responses, along with order management capabilities, make it an essential tool for businesses seeking to optimize their customer service strategy.
Show less
Order management
Multiple channels
Order history view
Order information
Personalized responses
Centralized messaging
Install App
Herodesk

Herodesk

  • $22.95-$44.95 / Month
  • Free Plan Available
  • 14 Days Free Trial
8.2
5 Reviews
Claim Offer
Claim Offer

A simpler and cheaper helpdesk tool for your support heroes Show more

Herodesk is an intuitive support ticketing system designed to streamline customer service operations for businesses of all sizes. This app offers a centralized platform where support teams can manage, track, and resolve customer inquiries efficiently. With its user-friendly interface, Herodesk enables easy categorization and prioritization of tickets, ensuring that urgent issues are addressed promptly. The app also provides insightful analytics and reporting features, helping businesses to evaluate their support performance and improve customer satisfaction continuously. Integration capabilities with popular CRM and messaging tools make Herodesk a versatile solution that fits seamlessly into existing workflows. Additionally, its customizable notification settings and automated workflows enhance team collaboration and productivity. Whether you're a startup or an established enterprise, Herodesk empowers your support team to deliver exceptional service experiences.
Show less
Automated responses
Ticket management
Customer profiles
Reporting tools
Collaboration features
Install App
Help Scout

Help Scout

  • $30-$90 / Month
  • Free Plan Available
  • 15 Days Free Trial
7.6
18 Reviews
Claim Offer
Claim Offer

A better way to talk with your customers Show more

Help Scout is a comprehensive customer support platform designed for growing companies, offering an intuitive interface that makes mastering its features quick and easy. Within hours, users can navigate the platform effortlessly, transforming into power users capable of delivering fast and personalized service. Help Scout centralizes team efforts by consolidating email, live chat, and social interactions into a single inbox. It features self-service options for frequently asked questions, enabling customers to find answers instantly. The platform uses AI to accelerate response times, enhancing both efficiency and customer satisfaction. Additionally, it integrates customer and order information directly into conversations, simplifying processes like order refunds and cancellations. With its robust capabilities, Help Scout helps businesses delight their customers while streamlining support operations.
Show less
Order management
Unified inbox
Self-service faqs
Ai-assisted responses
Customer info integration
Install App
Repli Desk

Repli Desk

  • $40-$250 / Month
  • Free Plan Available
Claim Offer
Claim Offer

Streamline support: manage messages and tickets in one dashboard. Show more

Repli Desk is an innovative helpdesk application created to revolutionize customer support management. It integrates multiple communication channels—such as email, Facebook, Instagram (including comments), and live chat—into a single, convenient dashboard. With features like ticket management, automations, and detailed reporting on metrics like response times and customer satisfaction scores (CSAT), it empowers support teams to operate more efficiently. Users can benefit from intuitive ticket tagging and templated responses, enabling quicker turnarounds and consistent support. The included chat widget facilitates real-time engagement with customers, enhancing service quality and customer experience. Simplify your customer support with the all-in-one capabilities of Repli Desk today!
Show less
Automations
Advanced reporting
Ticket management
Chat widget
Ticket tagging
Templated responses
Install App
SupportReply

SupportReply

  • $4.99-$199.99 / Month
  • 10 Days Free Trial
Claim Offer
Claim Offer

Instant AI replies to DMs; real-time updates and customizable FAQs. Show more

SupportReply is an innovative app designed to enhance your Instagram direct message experience through AI-powered support. It enables instant replies to DMs, providing quick and efficient customer service while boosting satisfaction. Customers can receive real-time shipping updates by simply entering their order number, and access answers to frequently asked questions, which you can manage and customize. The app allows you to tailor your bot’s name and responses to align with your brand and notifies you when a human touch is needed in the conversation. Fully integrated with Shopify and ensuring GDPR compliance, SupportReply liberates your team from monotonous support tasks, allowing more focus on business growth. Transform your customer service approach with personalized, instant, and efficient interaction.
Show less
Real-time updates
Shopify integration
Gdpr compliant
Customizable faqs
Instant ai replies
Bot name customization
Install App
SHIPAID ‑ Shipping Guarantee

SHIPAID ‑ Shipping Guarantee

  • Free Plan Available
8.2
21 Reviews
Claim Offer
Claim Offer

Upsell Shipping Insurance Alternative & Convert Extra Revenue Show more

ShipAid – Shipping Guarantee is an innovative app designed to elevate your customer's post-purchase experience by addressing delivery concerns effectively. With this app, businesses can offer their customers reassurance for dealing with lost, stolen, damaged, or late shipments, without the hassle of dealing with traditional insurance companies. Merchants can set their own Guarantee Fee, allowing them to create an additional stream of revenue. The app features a branded Customer Resolution and Tracking Portal, enabling easy communication and resolution of shipping claims with just a few clicks. Custom Shipping Notifications ensure that customers are kept informed, alleviating order anxiety and enhancing customer satisfaction. ShipAid seamlessly integrates with all cart types and offers custom installation within 24 hours, making it a vital tool for streamlining issue resolution and boosting customer loyalty.
Show less
Shipping guarantee
Custom guarantee fee
Profit retention
Quick issue resolution
Enhanced customer support
Seamless claims integration
Install App
ZYBR: AI, Helpdesk & Returns

ZYBR: AI, Helpdesk & Returns

  • Free Plan Available
  • New
Claim Offer
Claim Offer

"Automate support, streamline returns, boost satisfaction with ZYBR’s AI helpdesk."

Install App
Re:amaze AI Helpdesk & Chat

Re:amaze AI Helpdesk & Chat

  • $29-$899 / Month
  • 14 Days Free Trial
7.2
176 Reviews
Claim Offer
Claim Offer

Convert more customers w/ AI powered helpdesk and live chat Show more

Reamaze Live Chat Helpdesk CRM is a robust platform designed to enhance customer engagement and drive business growth. It leverages AI chatbots and live chat tools optimized for sales, helping turn potential shoppers into loyal, repeat buyers. The app offers a unified helpdesk inbox and CRM, seamlessly integrating conversations from various sources like email, social media, SMS, and voice calls, and mapping them to orders, revenue, returns, and reviews. Reamaze allows businesses to manage and modify Shopify orders directly within customer support chats, streamlining operations. With AI-driven automation, teams can create responses, write FAQ articles, build chatbots, and summarize interactions efficiently. Additionally, businesses can automate standard tasks to save time and utilize features like satisfaction surveys, status pages, and push notifications to keep customers engaged and informed. Overall, Reamaze empowers teams to work smarter and faster, ensuring a seamless and personalized customer experience.
Show less
Push notifications
Automations
Order management
Ai chatbots
Content generation
Unified inbox
Install App
Know Reply‑AI Email Engagement

Know Reply‑AI Email Engagement

  • $20-$40 / Month
  • Free Plan Available
  • 30 Days Free Trial
Claim Offer
Claim Offer

Effortlessly automate and personalize email replies with AI-powered Shopify integration.

Install App

In today's fast-paced e-commerce environment, managing customer support efficiently is paramount for businesses looking to succeed. Shopify support ticket management apps play a crucial role by streamlining operations, enhancing customer experiences, and ultimately contributing to business growth. These apps integrate seamlessly with your Shopify store, enabling you to handle customer inquiries promptly and effectively, ensuring that your support team can provide timely and accurate resolutions to customer issues.

Explore the impressive range of support ticket management apps listed here to find the perfect solution for your business needs.

Frequently Asked Questions (FAQ)

1. What are Shopify support ticket management apps?

Shopify support ticket management apps are tools that help businesses efficiently handle customer support inquiries by organizing and tracking tickets, providing a centralized system to address customer issues swiftly.

2. How do these apps improve customer experience?

By streamlining the support process, these apps ensure that customer issues are addressed quickly and accurately, leading to higher satisfaction rates and a more positive overall experience.

3. Can these apps integrate with my existing systems?

Yes, many Shopify support ticket management apps offer seamless integration with existing CRM systems, email platforms, and other essential business tools, enhancing their functionality and ease of use.

4. Are these apps suitable for small businesses?

Absolutely, these apps are designed to meet the needs of businesses of all sizes, providing scalable solutions that can grow alongside your business.

5. What features should I look for in a support ticket management app?

Consider features such as automated ticketing, customer communication tools, reporting capabilities, multi-channel support, and scalability when choosing an app.

6. Are there free versions of these apps available?

Many support ticket management apps offer free versions or trials so you can evaluate the features and determine if they meet your business needs before committing to a paid plan.

7. How can these apps boost my store's growth?

By improving customer service efficiency and satisfaction, these apps can lead to increased customer retention and positive reviews, boosting your store's reputation and growth.

8. Do these apps support multi-language customer service?

Some support ticket management apps offer multi-language support, allowing you to effectively serve a diverse customer base across various regions.

9. How can I get started with integrating a support ticket management app?

Start by exploring the apps listed here, evaluating their features, and selecting one that aligns with your business needs. Follow the app installation and setup instructions to integrate it with your Shopify store.

10. What level of support can I expect from the app providers?

Most app providers offer comprehensive support including documentation, tutorials, and direct customer service to help you successfully implement and use their solutions.

View More
Scroll to Top