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Showing 1 to 20 of 136 Apps
Helpify24

Helpify24

  • $120-$250 / Month
  • 1 Days Free Trial
8.2
4 Reviews
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Ti aiuta a migliorare le vendite e la gestione del tuo store. Show more

Helpify24 is a dedicated support app designed to assist ecommerce businesses in managing their daily challenges efficiently. With a team of online operators, the app offers concrete solutions by enabling users to open service requests directly on the platform. Clients can engage in real-time via Live Chat if agents are available, or opt to create a Ticket that is guaranteed a response within 24 hours. Beyond simply being a cloud-based agency, Helpify24 serves as a reliable point of reference for various needs. The app extends its support to include the installation of new apps and features on Shopify, visual content creation and modification, and guidance in crafting emails and newsletters. Helpify24 also provides valuable advice for effectively managing social media platforms like Instagram, Facebook, and TikTok, ensuring comprehensive assistance for growing your online presence.
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DeskMoz ‑24x7 Live Chat Agents

DeskMoz ‑24x7 Live Chat Agents

  • $199-$799 / Month
  • 10 Days Free Trial
8.2
2 Reviews
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Hire 24x7 Custom Trained Shared & Dedicated E-Com Chat Agents. Show more

DeskMoz - 24x7 Live Chat Agents is a dynamic app designed to enhance your store's customer support experience by deploying a team of expert live chat agents. Available round the clock, these agents address customer queries related to sales and support seamlessly via live chat, email, and social media, ensuring no query goes unattended. The in-house team comprises over 200 highly trained agents who excel in e-commerce customer service, handling complex tasks such as order tracking, modifications, replacements, and refunds via comprehensive management of your store’s CMS and backend. With a quick setup time of 48-72 hours, DeskMoz ensures your business is supported by a fully trained team, providing incredible omnichannel customer support with impressive FRT and ART times under 35 seconds. Users benefit from the free and highly customizable live chat software provided as part of the package, ensuring a tailored experience for both you and your customers. DeskMoz's commitment to top-notch service quality is reflected in industry-leading metrics for customer satisfaction, service level agreements, customer effort scores, and net promoter scores.
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Richpanel: AI Customer Support

Richpanel: AI Customer Support

  • $89-$119 / Month
  • 14 Days Free Trial
7.6
124 Reviews
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Respond faster & smarter with AI. Upgrade from Gorgias/Zendesk Show more

Richpanel: AI Customer Service is a powerful helpdesk solution designed to streamline customer support processes for businesses, enabling them to efficiently manage high volumes of inquiries with minimal staff. By leveraging AI technology, the platform is trained on historical customer interactions, empowering customer service agents to respond as effectively and quickly as the best-performing team members, improving response time by 2-3x. The app features a comprehensive multi-channel support system, including email, chat, Facebook, Instagram, phone, and more, all within a single inbox for seamless management. Richpanel also offers a self-service portal for instant, 24/7 customer support, a live chat widget, FAQ page, and automation tools, alongside in-depth reporting capabilities to provide actionable insights for continuous improvement. As a popular alternative to platforms like Shopify Inbox, Zendesk, and Gorgias, among others, Richpanel allows easy integration with your existing software stack to maximize efficiency. With its robust set of tools and AI-driven assistance, Richpanel enhances the agility and effectiveness of customer service teams, ensuring high-quality, speedy interactions with customers.
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Desku: Leading AI Chatbot

Desku: Leading AI Chatbot

  • $49-$69 / Month
  • Free Plan Available
  • 7 Days Free Trial
8
5 Reviews
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Market, Sell & Support with the All In One Messaging Platform Show more

Desku − AI Chatbot + ChatGPT is a powerful customer experience platform tailored for online stores aiming to enhance their customer service and drive sales. This versatile application provides ready-to-use sales and support chatbots that effectively increase revenue by swiftly answering common queries from customers. By consolidating all customer interactions, Desku ensures seamless communication across various channels, such as email, chat, Instagram, and Facebook, through a unified inbox. It streamlines operations with features like order management, allowing users to edit, refund, duplicate, and cancel orders directly within the platform. Desku also enhances efficiency through AI-powered ticket management, enabling quick responses to customer inquiries. Its AI CoPilot feature equips support teams with instant access to comprehensive customer details, further elevating service quality. Additionally, Desku offers 24/7 AI support to tackle FAQs via a Help Center and chat functionalities, ensuring consistent and reliable customer assistance.
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Jotform AI Chatbot & Live Chat

Jotform AI Chatbot & Live Chat

  • $39-$129 / Month
  • Free Plan Available
6.9
28 Reviews
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"Instant support with AI: Boost efficiency and customer satisfaction effortlessly." Show more

Jotform AI Chatbot & Live Chat is an innovative application designed to provide 24/7 customer support through AI-powered chatbots, enhancing both efficiency and customer satisfaction. The app automates customer inquiries, delivering instant and precise responses regarding orders, shipping, product details, and FAQs, all tailored automatically to your store's data. This ensures that the chatbot continuously improves its responses based on actual customer interactions. Before going live, you can test and fine-tune your chatbot to ensure optimal performance. Integrating seamlessly with platforms like Shopify, the app keeps all product and order details up to date without requiring any coding skills. Additionally, smart automation manages inquiries and guides purchases while providing personalized product recommendations. The app also supports omnichannel communication, handling chat, web, and phone interactions with human-like AI responses, and integrates custom workflows with tools such as Google Calendar and Slack to enhance operational efficiency.
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Gorgias: AI, Helpdesk & Chat

Gorgias: AI, Helpdesk & Chat

  • $10-$900 / Month
  • 7 Days Free Trial
7.1
607 Reviews
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Support made simple and scalable. Show more

Gorgias is a cutting-edge customer experience platform designed to streamline your support channels by consolidating them into a single, intuitive inbox. Seamlessly integrating with Shopify and over 100 other apps, Gorgias ensures that all customer interactions are enriched with relevant data, enhancing the support experience. Ideal for eCommerce businesses of any size, it leverages smart automation and AI to efficiently manage support tickets, significantly boosting the productivity of your support team. With omnichannel capabilities, it unifies email, chat, voice, and social media interactions across platforms like TikTok and Instagram. Its robust features also include direct order management, allowing for actions like editing and refunding orders from within the app. Additionally, Gorgias uses data-driven insights to show how support activities can drive sales, offering 24/7 support options through self-service solutions and targeted campaigns.
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Mailo | AI Email Support

Mailo | AI Email Support

  • $19-$499 / Month
  • 7 Days Free Trial
7.2
5 Reviews
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AI-driven email management for exceptional customer service Show more

Mailo Ai is an innovative customer support tool designed to optimize email management through advanced artificial intelligence. Its AI-driven automation capabilities allow businesses to efficiently handle customer inquiries, providing personalized and prompt responses that elevate customer satisfaction. By automating email classification and response generation, Mailo Ai eliminates the need for manual sorting, allowing support teams to focus on more critical tasks. Seamlessly integrating with platforms like Shopify, it enables businesses to streamline their support workflows without disrupting existing systems. Furthermore, its advanced customer sentiment analysis helps prioritize emails, ensuring that urgent matters are addressed promptly. Overall, Mailo Ai transforms customer support into a more efficient, responsive, and time-saving process.
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ChannelReply

ChannelReply

  • Free Plan Available
8.2
2 Reviews
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View order info and answer messages from your helpdesk. Show more

ChannelReply is a powerful app designed to streamline customer support and boost your productivity by integrating Shopify order information directly into your helpdesk. With ChannelReply, you can view detailed customer and order info right next to your conversations, eliminating the need to switch screens for tracking IDs or shipping statuses. This seamless integration allows you to manage support tickets more efficiently, helping you focus on selling and enhancing customer satisfaction. Take advantage of automated actions on Shopify data, like tagging high-value orders and sending personalized auto-replies, to provide prompt and tailored support. Additionally, ChannelReply allows you to consolidate order information from multiple Shopify stores into one interface, making it easier to manage and reply to customer messages and order notifications. Customize your replies even further by personalizing canned responses with specific order info, and manage critical tasks like issuing refunds or updating orders. With ChannelReply, your helpdesk becomes a powerful tool for managing customer relationships and driving sales.
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HelpZenith - Ticket & HelpDesk

HelpZenith - Ticket & HelpDesk

  • $10-$299 / Month
  • Free Plan Available
(1/5)
1 Reviews
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Efficiently elevate customer satisfaction with HelpZenith. Show more

HelpZenith ‑ Ticket & HelpDesk is a robust customer support solution designed to enhance service delivery and streamline ticket management. This versatile app allows businesses to transform incoming emails into tickets, consolidating them within a centralized system for efficient handling. With HelpZenith, access detailed reports that offer valuable insights into support activities, aiding in continuous improvement and strategic decision-making. The app also features workflow automation, facilitating the automatic assignment, categorization, and response to queries, thereby optimizing operational efficiency. Users are empowered with a seamless customer portal enabling them to independently create, manage, and track their support tickets. HelpZenith revolutionizes customer support by simplifying complexities and boosting satisfaction levels, fostering a more responsive and effective support experience. Embrace this all-in-one solution to embark on a transformative support journey that elevates your business’s reputation for exceptional service.
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Tidio ‑ Live Chat & AI Chatbot

Tidio ‑ Live Chat & AI Chatbot

  • $29-$39 / Month
  • Free Plan Available
  • 7 Days Free Trial
7.7
1,142 Reviews
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Live Chat boosted with Chatbots for the best customer support Show more

Tidio Live Chat & AI Chatbots is a robust customer experience platform designed to enhance online store interactions and convert passive visitors into active buyers. It offers ready-to-use sales and support chatbots that can answer common customer queries instantly, helping to increase revenue. By centralizing all customer communications, Tidio serves as a simple yet powerful helpdesk solution for businesses. The app integrates seamlessly with Shopify, allowing users to add it with just a single click, enhancing efficiency through dedicated features. Users can communicate with visitors through live chat, swiftly resolving issues and proactively boosting sales. Additionally, the Lyro AI bot works alongside human agents to automatically address customer questions. Tidio also offers functionalities like cart previews, order history checks, and product recommendations directly in the chat, as well as a straightforward ticketing system for managing customer requests.
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InboxIQ ‑ AI Customer Support

InboxIQ ‑ AI Customer Support

  • $19-$39 / Month
  • Free Plan Available
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AI-driven personalized responses for emails and social media messages.

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invox

invox

  • $19-$59 / Month
  • 14 Days Free Trial
  • New
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"Invox: Streamline store support, profit tracking, and UGC management effortlessly."

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Chatway Live Chat & WhatsApp

Chatway Live Chat & WhatsApp

  • $29-$149 / Month
  • Free Plan Available
  • 14 Days Free Trial
  • Verified
8
245 Reviews
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Live chat app. Live chat helpdesk inbox for customer support Show more

Chatway - Live Chat Support is a dynamic tool designed to enhance customer service through a real-time live chat widget. This app provides a seamless way for businesses to deliver immediate assistance, engage with visitors, and offer personalized recommendations based on past interactions or website visits. With an easy-to-use live chat inbox, businesses can assign helpdesk agents to manage customer queries efficiently, ensuring an exceptional support experience. Chatway's versatility extends to mobile support, as it is available on both Android and iOS platforms, enabling on-the-go service management. The app allows for easy file sharing and customizable chat widgets, ensuring that the chat interface aligns with a business's branding. Additionally, Chatway offers features like monitoring conversation history, allowing support teams to respond more effectively with a comprehensive understanding of past communications.
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SolveBot

SolveBot

  • $20-$100 / Month
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AI Powered Customer Support Show more

SolveBot is a comprehensive customer support solution seamlessly integrated into your Shopify admin dashboard. It streamlines the process of managing customer inquiries by routing emails sent to your designated support address directly to the SolveBot system. The AI backend then drafts intelligent and contextually relevant responses that are emailed back to your customers, ensuring efficient and effective support. Users can optimize SolveBot's performance by enriching the AI training manual with store-specific policies and product information, thereby improving the AI Assistant's ability to handle complex queries. With features like automated ticket management and rapid response generation, SolveBot empowers businesses to elevate their customer service operations. The app fosters a robust support environment that adapts and grows with your ecommerce needs on Shopify.
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BubblaV AI Assistant

BubblaV AI Assistant

  • $9-$99 / Month
  • Free Plan Available
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"AI-Powered Shopify Support: Instant help, effortless setup, grow effortlessly."

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HelpDesk for Ecommerce support

HelpDesk for Ecommerce support

  • $34-$59 / Month
  • 14 Days Free Trial
(2.2/5)
2 Reviews
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Automated help desk for smart, team-based ticket resolution Show more

HelpDesk for Ecommerce Support is a comprehensive platform designed to enhance customer service by centralizing all communications such as emails, website forms, and chats into a single, secure inbox. By leveraging AI and automation, the app ensures rapid, multichannel response capabilities, minimizing customer wait times and enhancing service efficiency. Its seamless integration with popular apps allows it to fit effortlessly into existing workflows, improving process continuity. The app's advanced collaboration features enable teams to organize work better and respond to queries more swiftly, boosting overall productivity. With access to customer purchase history, HelpDesk enables support agents to offer personalized responses, fostering trust and nurturing long-term customer relationships. Additionally, the platform's intuitive workflows, macros, and AI-driven tools help automate ticket resolutions and streamline communication, ensuring professional consistency.
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Cusbo ‑ Helpdesk & Live Chat

Cusbo ‑ Helpdesk & Live Chat

  • $12-$500 / Month
  • 7 Days Free Trial
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Manage all communications in one place and drive sales Show more

Cusbo - Helpdesk & Live Chat is a powerful tool designed to enhance business growth through outstanding customer relationships and exceptional support service. By consolidating all communication channels into a single interface, Cusbo allows for seamless interaction with clients via their preferred platforms, ensuring that customer engagement is personalized and effective. The app leverages automation to optimize communication processes, helping businesses work smarter by reducing manual tasks. With features like scheduled messages, businesses can easily send targeted, personalized messages to improve engagement and drive revenue. Cusbo enables proactive problem-solving and sales through live chat, allowing agents to preview carts, check order histories, and recommend products in real-time. Additionally, it integrates chats from various social media platforms, messengers, and live chat into one convenient location, streamlining communication management. Utilizing marketing tools within the app can further boost sales and convert valuable visitors into loyal customers.
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Willdesk: Live Chat&AI Chatbot

Willdesk: Live Chat&AI Chatbot

  • $16.9-$89.9 / Month
  • Free Plan Available
  • 7 Days Free Trial
7.9
387 Reviews
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Drive sales with Facebook Instagram,WhatsApp,Email,Help Center Show more

WD‑Live Chat, Helpdesk, Chatbot offers a comprehensive customer service solution designed to elevate your Shopify store operations. By integrating various tools such as order tracking, live chat, social media messaging, and a ticketing system, this app streamlines customer interactions into a single platform. The app’s compatibility with popular communication channels like Messenger, Instagram, and WhatsApp ensures seamless connectivity. With the addition of automation features like a chatbot and a self-service widget, businesses can enhance efficiency and boost sales. The platform supports multi-store management and provides robust customization options to match your brand’s fonts and style. Furthermore, integrations with marketing tools like Klaviyo and Mailchimp enable a complete customer index, transforming customer service into a potential profit center.
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SHIPAID ‑ Shipping Guarantee

SHIPAID ‑ Shipping Guarantee

  • Free Plan Available
8.2
21 Reviews
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Upsell Shipping Insurance Alternative & Convert Extra Revenue Show more

ShipAid – Shipping Guarantee is an innovative app designed to elevate your customer's post-purchase experience by addressing delivery concerns effectively. With this app, businesses can offer their customers reassurance for dealing with lost, stolen, damaged, or late shipments, without the hassle of dealing with traditional insurance companies. Merchants can set their own Guarantee Fee, allowing them to create an additional stream of revenue. The app features a branded Customer Resolution and Tracking Portal, enabling easy communication and resolution of shipping claims with just a few clicks. Custom Shipping Notifications ensure that customers are kept informed, alleviating order anxiety and enhancing customer satisfaction. ShipAid seamlessly integrates with all cart types and offers custom installation within 24 hours, making it a vital tool for streamlining issue resolution and boosting customer loyalty.
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Massively Live Chat & Chatbots

Massively Live Chat & Chatbots

  • $39-$69 / Month
  • Free Plan Available
  • 14 Days Free Trial
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Omnichannel Live Chat & AI-Powered Chatbots by Massively Show more

Massively Live Chat & Chatbots is a versatile app designed to enhance business-customer interactions by leveraging the power of Generative AI. It enables businesses to automate customer inquiries and engage with their audience through preferred channels like websites, Instagram, Facebook Messenger, SMS, and Google. By providing 24/7 customer service, it ensures no lead or sale is missed, offering a seamless experience across multiple social and messaging platforms. The app's Generative AI-powered smart answers can handle frequent queries, freeing up human agents to focus on complex issues. With features like automated order status lookup and a customizable Flow Builder, businesses can tailor chatbots to meet their specific needs. This innovative solution not only improves customer service efficiency but also empowers businesses to build deeper connections with their clients.
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In today's fast-paced e-commerce environment, managing customer support efficiently is paramount for businesses looking to succeed. Shopify support ticket management apps play a crucial role by streamlining operations, enhancing customer experiences, and ultimately contributing to business growth. These apps integrate seamlessly with your Shopify store, enabling you to handle customer inquiries promptly and effectively, ensuring that your support team can provide timely and accurate resolutions to customer issues.

Explore the impressive range of support ticket management apps listed here to find the perfect solution for your business needs.

Frequently Asked Questions (FAQ)

1. What are Shopify support ticket management apps?

Shopify support ticket management apps are tools that help businesses efficiently handle customer support inquiries by organizing and tracking tickets, providing a centralized system to address customer issues swiftly.

2. How do these apps improve customer experience?

By streamlining the support process, these apps ensure that customer issues are addressed quickly and accurately, leading to higher satisfaction rates and a more positive overall experience.

3. Can these apps integrate with my existing systems?

Yes, many Shopify support ticket management apps offer seamless integration with existing CRM systems, email platforms, and other essential business tools, enhancing their functionality and ease of use.

4. Are these apps suitable for small businesses?

Absolutely, these apps are designed to meet the needs of businesses of all sizes, providing scalable solutions that can grow alongside your business.

5. What features should I look for in a support ticket management app?

Consider features such as automated ticketing, customer communication tools, reporting capabilities, multi-channel support, and scalability when choosing an app.

6. Are there free versions of these apps available?

Many support ticket management apps offer free versions or trials so you can evaluate the features and determine if they meet your business needs before committing to a paid plan.

7. How can these apps boost my store's growth?

By improving customer service efficiency and satisfaction, these apps can lead to increased customer retention and positive reviews, boosting your store's reputation and growth.

8. Do these apps support multi-language customer service?

Some support ticket management apps offer multi-language support, allowing you to effectively serve a diverse customer base across various regions.

9. How can I get started with integrating a support ticket management app?

Start by exploring the apps listed here, evaluating their features, and selecting one that aligns with your business needs. Follow the app installation and setup instructions to integrate it with your Shopify store.

10. What level of support can I expect from the app providers?

Most app providers offer comprehensive support including documentation, tutorials, and direct customer service to help you successfully implement and use their solutions.

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