Shopify support ticket management apps 2025

Tidio ‑ Live Chat & AI Chatbot

$29-$39 / Month

9.4

1,076 Reviews

Live Chat boosted with Chatbots for the best customer support Show more

Tidio Live Chat & AI Chatbots is a robust customer experience platform designed to enhance online store interactions and convert passive visitors into active buyers. It offers ready-to-use sales and support chatbots that can answer common customer queries instantly, helping to increase revenue. By centralizing all customer communications, Tidio serves as a simple yet powerful helpdesk solution for businesses. The app integrates seamlessly with Shopify, allowing users to add it with just a single click, enhancing efficiency through dedicated features. Users can communicate with visitors through live chat, swiftly resolving issues and proactively boosting sales. Additionally, the Lyro AI bot works alongside human agents to automatically address customer questions. Tidio also offers functionalities like cart previews, order history checks, and product recommendations directly in the chat, as well as a straightforward ticketing system for managing customer requests.

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Product recommendations

Ai-powered chatbots

Visitor engagement

Live chat interaction

Sales boosting chatbots

Common questions resolving

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Moose: AI Chatbot & Live Chat

9.4

406 Reviews

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Advanced Helpdesk: FAQ builder, help center, support widget Show more

MooseDesk FAQ & Helpdesk is an intuitive app exclusively designed for Shopify merchants, streamlining the process of creating a professional FAQ page or Help Center in just five minutes. With a variety of appealing templates, it allows merchants to easily write, categorize, and customize articles, ensuring a seamless support experience for customers. The all-in-one support helpdesk efficiently manages tickets from multiple channels, featuring a customized help widget for effective ticket reception. Enhance your customer support operations with advanced features like scheduling, ticket tagging, and customer notes, while gaining insights from reports on team and ticket performance. MooseDesk offers 24/7 support, catering to businesses across various time zones, and welcomes requests for additional custom features tailored to your needs. With MooseDesk, all essential tools for superior customer support are at your fingertips.

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Faq builder

Help center templates

Support ticket management

Customizable help widget

Efficient helpdesk workflow

Insightful performance reports

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Gorgias: Helpdesk, Chat & FAQ

$10-$900 / Month

8.4

591 Reviews

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Support made simple and scalable. Show more

Gorgias is a cutting-edge customer experience platform designed to streamline your support channels by consolidating them into a single, intuitive inbox. Seamlessly integrating with Shopify and over 100 other apps, Gorgias ensures that all customer interactions are enriched with relevant data, enhancing the support experience. Ideal for eCommerce businesses of any size, it leverages smart automation and AI to efficiently manage support tickets, significantly boosting the productivity of your support team. With omnichannel capabilities, it unifies email, chat, voice, and social media interactions across platforms like TikTok and Instagram. Its robust features also include direct order management, allowing for actions like editing and refunding orders from within the app. Additionally, Gorgias uses data-driven insights to show how support activities can drive sales, offering 24/7 support options through self-service solutions and targeted campaigns.

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Ai-powered responses

Order management

24/7 support

Unified inbox

Revenue statistics

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Redo

$10 / Month

9.2

271 Reviews

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Easily organize and manage tasks with Redo's intuitive to-do lists.

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DC: Marketing on WhatsApp API

$29-$299 / Month

8.7

183 Reviews

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Manage Customer Service on WhatsApp, send Marketing Broadcasts Show more

DelightChat WhatsApp Marketing is a powerful tool designed to streamline and enhance your marketing efforts on WhatsApp, one of the world's most popular messaging platforms. It transforms how businesses interact with customers by providing features that enable personalized and engaging communication. With this app, you can create targeted campaigns, send promotional messages, and manage customer interactions efficiently from a single dashboard. DelightChat stands out by offering analytics to track the performance of your campaigns, helping you refine your strategies for better results. The app is user-friendly, making it accessible for businesses of all sizes looking to leverage WhatsApp as a marketing channel. Its integration capabilities ensure seamless sync with your existing systems and workflows. Ultimately, DelightChat empowers businesses to build stronger relationships with their customers through timely, relevant, and authentic engagement.

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Email integration

Unified dashboard

Whatsapp broadcasts

Multichannel messaging

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Chatway Live Chat & WhatsApp

$15 / Month

9

224 Reviews

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Live chat app. Live chat helpdesk inbox for customer support Show more

Chatway - Live Chat Support is a dynamic tool designed to enhance customer service through a real-time live chat widget. This app provides a seamless way for businesses to deliver immediate assistance, engage with visitors, and offer personalized recommendations based on past interactions or website visits. With an easy-to-use live chat inbox, businesses can assign helpdesk agents to manage customer queries efficiently, ensuring an exceptional support experience. Chatway's versatility extends to mobile support, as it is available on both Android and iOS platforms, enabling on-the-go service management. The app allows for easy file sharing and customizable chat widgets, ensuring that the chat interface aligns with a business's branding. Additionally, Chatway offers features like monitoring conversation history, allowing support teams to respond more effectively with a comprehensive understanding of past communications.

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File sharing

Mobile compatibility

Customizable widget

Real-time chat

Chat history

Visitor recommendations

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Willdesk: Live Chat&AI Chatbot

$16.9-$149.9 / Month

9.1

390 Reviews

Unlock Deals 30% off

Drive sales with Facebook Instagram,WhatsApp,Email,Help Center Show more

WD‑Live Chat, Helpdesk, Chatbot offers a comprehensive customer service solution designed to elevate your Shopify store operations. By integrating various tools such as order tracking, live chat, social media messaging, and a ticketing system, this app streamlines customer interactions into a single platform. The app’s compatibility with popular communication channels like Messenger, Instagram, and WhatsApp ensures seamless connectivity. With the addition of automation features like a chatbot and a self-service widget, businesses can enhance efficiency and boost sales. The platform supports multi-store management and provides robust customization options to match your brand’s fonts and style. Furthermore, integrations with marketing tools like Klaviyo and Mailchimp enable a complete customer index, transforming customer service into a potential profit center.

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Social media integration

Customizable interface

Mobile app support

Order tracking

Email marketing integration

Chatbot automation

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Richpanel: AI Customer Support

$89-$119 / Month

7.7

124 Reviews

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Respond faster & smarter with AI. Upgrade from Gorgias/Zendesk Show more

Richpanel: AI Customer Service is a powerful helpdesk solution designed to streamline customer support processes for businesses, enabling them to efficiently manage high volumes of inquiries with minimal staff. By leveraging AI technology, the platform is trained on historical customer interactions, empowering customer service agents to respond as effectively and quickly as the best-performing team members, improving response time by 2-3x. The app features a comprehensive multi-channel support system, including email, chat, Facebook, Instagram, phone, and more, all within a single inbox for seamless management. Richpanel also offers a self-service portal for instant, 24/7 customer support, a live chat widget, FAQ page, and automation tools, alongside in-depth reporting capabilities to provide actionable insights for continuous improvement. As a popular alternative to platforms like Shopify Inbox, Zendesk, and Gorgias, among others, Richpanel allows easy integration with your existing software stack to maximize efficiency. With its robust set of tools and AI-driven assistance, Richpanel enhances the agility and effectiveness of customer service teams, ensuring high-quality, speedy interactions with customers.

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Integration capabilities

Ai-powered helpdesk

Manage high support volumes

Accurate response assistance

Customer self-service

Handle multiple channels

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Jaweb AI Chatbot & Live Chat

$29.99-$299 / Month

9.1

3 Reviews

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AI chatbot for order tracking and automated support Show more

JawebChatbot is a powerful AI-driven application tailored specifically for Shopify merchants to streamline order tracking and elevate customer support experiences. It provides real-time updates on orders, ensuring that customer inquiries are addressed promptly and accurately. By automating routine support tasks, the app allows merchants to concentrate on scaling their businesses rather than getting bogged down with everyday customer service issues. This tool is especially advantageous for merchants managing high volumes of orders, offering a significant boost in efficiency and customer satisfaction. With features like 24/7 customer support and a dashboard that provides easy access to all functionalities, JawebChatbot stands out as an essential tool for merchants looking to optimize their operations. Additionally, the app leverages the power of the ChatGPT-3.5 model, fine-tuning responses to ensure they're both relevant and precise.

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Real-time updates

Automated support

Inquiry responses

Routine task automation

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Retain AI: Winback emails

9.1

15 Reviews

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Supercharge your social media sales and customer support Show more

Chatdesk: 24/7 Support is your go-to solution for delivering exceptional customer service as your business expands. Utilizing cutting-edge AI and a team of US-based customer support experts, Chatdesk efficiently handles customer inquiries across social media, email, chat, and SMS. By identifying and training passionate followers of your brand, Chatdesk ensures your customers receive personalized and effective assistance while managing scheduling and quality control seamlessly. With the peak shopping season around the corner, their on-demand experts are geared up to meet your increased support needs. Integrate seamlessly with your existing helpdesk, ecommerce platforms, and social channels, and ensure 24/7 coverage, including weekends and holidays. Chatdesk enables you to scale one-on-one customer engagement, enhance conversions, and maintain a high customer satisfaction rate without requiring additional resources.

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Integrates helpdesk tools

Answer questions cross-channel

24/7 on-demand support

Scale customer engagement

Boost conversions effortlessly

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Crisp ‑ Helpdesk & AI Chatbot

$45-$295 / Month

(4.1/5)

36 Reviews

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Give your customer support experience a human touch Show more

Crisp - Live Chat & AI Chatbot is a versatile e-commerce helpdesk designed to empower small and medium-sized online stores with instant customer connectivity. By offering a suite of evolving tools, including chatbots and live chat, Crisp enables Shopify store owners to seamlessly navigate the omnichannel revolution. The app centralizes communication across 12 channels, such as emails, Instagram DM, and Messenger, enhancing the efficiency of customer interactions. Its user-friendly AI bots ensure smooth transitions to human support, marrying technology with personalized service. Additionally, Crisp features a dedicated FAQ page builder and a chatbot builder with pre-built scenarios, simplifying problem-solving for customers. Lightning-fast to install on Shopify, Crisp offers an all-in-one solution to craft the perfect e-commerce experience.

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Quick installation

Faq page builder

Centralize channels

Ai bots handover

Pre-built scenarios

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DeskMoz ‑24x7 Live Chat Agents

$199-$799 / Month

8.2

2 Reviews

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Hire 24x7 Custom Trained Shared & Dedicated E-Com Chat Agents. Show more

DeskMoz - 24x7 Live Chat Agents is a dynamic app designed to enhance your store's customer support experience by deploying a team of expert live chat agents. Available round the clock, these agents address customer queries related to sales and support seamlessly via live chat, email, and social media, ensuring no query goes unattended. The in-house team comprises over 200 highly trained agents who excel in e-commerce customer service, handling complex tasks such as order tracking, modifications, replacements, and refunds via comprehensive management of your store’s CMS and backend. With a quick setup time of 48-72 hours, DeskMoz ensures your business is supported by a fully trained team, providing incredible omnichannel customer support with impressive FRT and ART times under 35 seconds. Users benefit from the free and highly customizable live chat software provided as part of the package, ensuring a tailored experience for both you and your customers. DeskMoz's commitment to top-notch service quality is reflected in industry-leading metrics for customer satisfaction, service level agreements, customer effort scores, and net promoter scores.

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Real-time responses

24x7 live chat

Custom-trained agents

Shared & dedicated agents

Sales support

Customer support

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Whatsapp Button Pro

8

15 Reviews

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Add Whatsapp Button to your store with one click! Show more

WhatsApp Button Pro is a powerful app designed to enhance customer interaction by integrating a WhatsApp Chat button directly into your online store. This feature allows your store visitors to initiate conversations with you on WhatsApp effortlessly, improving customer support and engagement. With customizable options, you can tailor the button text, placement, and starting message to better fit your brand's aesthetic and communication style. Furthermore, the app offers free customer support to help you adjust the look and feel of the chat button to perfectly align with your store's design. By streamlining the way customers can reach out, WhatsApp Button Pro not only aids in faster query resolution but also enhances user experience, ultimately contributing to higher customer satisfaction. Ideal for businesses seeking to provide instant support and build strong relationships with their clientele, this app is a valuable tool for modern digital communication.

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Easy customization

Whatsapp chat button

Direct communication

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SB: Helpdesk Ticketing & FAQs

$5.99-$49.99 / Month

(4.6/5)

329 Reviews

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Quickly build a help center & product FAQs w/ ChatGPT FAQs app Show more

Helpcenter: AI FAQ Page is an intuitive customer service app designed specifically for e-commerce businesses. It simplifies the creation of comprehensive FAQ pages with its easy-to-use FAQ builder, allowing businesses to save valuable customer support resources. By integrating ChatGPT, the app automatically generates FAQs, streamlining support processes even further. Enhance customer interactions with built-in live chat and a robust support ticketing system to manage inquiries from various channels efficiently. Display product-specific FAQs directly on product pages to boost sales and conversion rates. Leverage AI-powered FAQ translations to reach a global audience effortlessly. With 24/7 live chat support, Helpcenter ensures that users receive assistance whenever they need it.

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Chatgpt integration

Live chat support

Ai faq builder

Product page faqs

Support ticketing system

Multilingual faqs

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Kiro : Sales AI ChatBot Agent

$19-$119 / Month

(1/5)

1 Reviews

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AI chatbot for 24/7 ecommerce support: automate FAQs, orders, and shipping. Show more

Kiro: Sales AI ChatBot Agent is an AI-powered chatbot and live chat solution designed specifically for Shopify store owners. With Kiro, merchants can effortlessly install and integrate the app within minutes without requiring any coding skills. This powerful tool automates up to 80% of customer support tasks related to products, orders, shipping, returns, and FAQs, effectively handing off complex queries to live agents when necessary. By offering real-time tracking and personalized recommendations, Kiro helps businesses boost sales and average order value (AOV). Its multilingual 24/7 support, mobile-friendly widgets, and robust analytics capabilities streamline customer interactions and improve user experience. Kiro not only saves time and reduces costs but also enhances response speeds, recovers abandoned carts, and scales customer support operations with ease. Tailor the chatbot's personality, tone, and brand voice to ensure consistent customer engagement across all interactions.

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Multilingual support

Shopify integration

Order tracking

Analytics dashboard

Ai recommendations

Real-time tracking

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Cusbo ‑ Helpdesk & Live Chat

$12-$500 / Month

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Manage all communications in one place and drive sales Show more

Cusbo - Helpdesk & Live Chat is a powerful tool designed to enhance business growth through outstanding customer relationships and exceptional support service. By consolidating all communication channels into a single interface, Cusbo allows for seamless interaction with clients via their preferred platforms, ensuring that customer engagement is personalized and effective. The app leverages automation to optimize communication processes, helping businesses work smarter by reducing manual tasks. With features like scheduled messages, businesses can easily send targeted, personalized messages to improve engagement and drive revenue. Cusbo enables proactive problem-solving and sales through live chat, allowing agents to preview carts, check order histories, and recommend products in real-time. Additionally, it integrates chats from various social media platforms, messengers, and live chat into one convenient location, streamlining communication management. Utilizing marketing tools within the app can further boost sales and convert valuable visitors into loyal customers.

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Social media integration

Product recommendations

Live chat

Order history

Boost sales

Cart preview

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Superhumans: Email, SMS, Chat

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Live chat support with real agents Show more

Superhuman Support is an all-in-one customer support tool designed to enhance your business's revenue and conversions through live chat, email, and SMS communication. With a dedicated team of real humans, it provides round-the-clock, 24/7/365 assistance to ensure your customers receive personalized and attentive support at all times. Unlike traditional automated solutions, Superhuman Support guarantees a human touch, making customer interactions more meaningful and effective. Seamlessly integrate this tool with your Shopify store and start seeing results in minutes. The app is designed to be a cost-effective solution, offering substantial savings compared to hiring an extensive support team, while still ensuring increased ROI. Additionally, it features an intuitive dashboard for performance tracking and analytics, providing insights to improve customer support strategies. Dedicated account managers are also available to offer personalized assistance, making Superhuman Support a comprehensive solution for all your customer service needs.

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Seamless integration

Performance tracking

Live chat

Dedicated account managers

Email support

24/7/365 support

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ChannelReply

8.2

2 Reviews

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View order info and answer messages from your helpdesk. Show more

ChannelReply is a powerful app designed to streamline customer support and boost your productivity by integrating Shopify order information directly into your helpdesk. With ChannelReply, you can view detailed customer and order info right next to your conversations, eliminating the need to switch screens for tracking IDs or shipping statuses. This seamless integration allows you to manage support tickets more efficiently, helping you focus on selling and enhancing customer satisfaction. Take advantage of automated actions on Shopify data, like tagging high-value orders and sending personalized auto-replies, to provide prompt and tailored support. Additionally, ChannelReply allows you to consolidate order information from multiple Shopify stores into one interface, making it easier to manage and reply to customer messages and order notifications. Customize your replies even further by personalizing canned responses with specific order info, and manage critical tasks like issuing refunds or updating orders. With ChannelReply, your helpdesk becomes a powerful tool for managing customer relationships and driving sales.

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Issue refunds

Order info integration

Direct replies

Personalized autoreplies

Update order info

Identify messages

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Webkul Ask A Question

$15 / Month

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Boosts sales by enabling customer questions on product pages Show more

Webkul Ask A Question is a powerful app designed to streamline customer interactions by enabling a seamless way to address customer inquiries and concerns. This app allows customers to easily ask questions related to products, while merchants can provide timely and appropriate responses, fostering a hassle-free and trustworthy shopping experience. As a key feature, frequently asked questions can be converted into FAQ sections on product pages, helping to inform future customers and reduce repetitive queries. Administrators have the ability to view conversation history with customers and manage their interactions efficiently. Email notifications ensure that admins are promptly informed of new customer queries, allowing for quick response times. With Webkul Ask A Question, businesses can enhance customer satisfaction and trust, ultimately driving an increase in sales.

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Conversation history

Email notifications

Customer questions

Email configuration

Query management

Faq conversion

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Brandwise: AI Customer Service

$49-$269 / Month

8.2

1 Reviews

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AI-driven helpdesk for seamless customer service & social media management. Show more

Brandwise: AI Customer Service is a comprehensive helpdesk solution designed to enhance customer service through the power of artificial intelligence. This app leverages advanced AI to automatically resolve customer service tickets, ensuring swift and precise responses that reflect accurate brand information. It actively moderates social media interactions by hiding negative comments on ads and proactively responding to comments and direct messages across platforms like Instagram, Facebook, and TikTok. Brandwise centralizes customer communication in a unified inbox, integrating email and live chat for streamlined interaction management. With easy access to order and shipping details and the ability to process refunds directly from your inbox, it simplifies administrative tasks. The app also features in-depth analytics, providing insights for both individual team members and the entire organization, aiming to save time, enhance customer satisfaction, and empower teams to deliver superior service. Whether you’re looking to boost efficiency or improve brand reputation, Brandwise equips your team with the tools needed to win more customers and streamline operations.

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In-depth analytics

Automatic ticket resolution

Unified inbox management

Ai comment moderation

Order and shipping access

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Shopify support ticket management apps

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Showing 1 to 20 of 87 Apps

Tidio ‑ Live Chat & AI Chatbot

Moose: AI Chatbot & Live Chat

Gorgias: Helpdesk, Chat & FAQ

Redo

DC: Marketing on WhatsApp API

Chatway Live Chat & WhatsApp

Willdesk: Live Chat&AI Chatbot

Richpanel: AI Customer Support

Jaweb AI Chatbot & Live Chat

Retain AI: Winback emails

Crisp ‑ Helpdesk & AI Chatbot

DeskMoz ‑24x7 Live Chat Agents

Whatsapp Button Pro

SB: Helpdesk Ticketing & FAQs

Kiro : Sales AI ChatBot Agent

Cusbo ‑ Helpdesk & Live Chat

Superhumans: Email, SMS, Chat

ChannelReply

Webkul Ask A Question

Brandwise: AI Customer Service

Frequently Asked Questions (FAQ)

1. What are Shopify support ticket management apps?

2. How do these apps improve customer experience?

3. Can these apps integrate with my existing systems?

4. Are these apps suitable for small businesses?

5. What features should I look for in a support ticket management app?

6. Are there free versions of these apps available?

7. How can these apps boost my store's growth?

8. Do these apps support multi-language customer service?

9. How can I get started with integrating a support ticket management app?

10. What level of support can I expect from the app providers?