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Showing 1 to 20 of 104 Apps
Tidio ‑ Live Chat & AI Chatbot

Tidio ‑ Live Chat & AI Chatbot

  • $29-$39 / Month
  • Free Plan Available
  • 7 Days Free Trial
9
1,142 Reviews
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Live Chat boosted with Chatbots for the best customer support Show more

Tidio Live Chat & AI Chatbots is a robust customer experience platform designed to enhance online store interactions and convert passive visitors into active buyers. It offers ready-to-use sales and support chatbots that can answer common customer queries instantly, helping to increase revenue. By centralizing all customer communications, Tidio serves as a simple yet powerful helpdesk solution for businesses. The app integrates seamlessly with Shopify, allowing users to add it with just a single click, enhancing efficiency through dedicated features. Users can communicate with visitors through live chat, swiftly resolving issues and proactively boosting sales. Additionally, the Lyro AI bot works alongside human agents to automatically address customer questions. Tidio also offers functionalities like cart previews, order history checks, and product recommendations directly in the chat, as well as a straightforward ticketing system for managing customer requests.
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Product recommendations
Ai-powered chatbots
Visitor engagement
Live chat interaction
Sales boosting chatbots
Common questions resolving
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Moose: AI Chatbot & Live Chat

Moose: AI Chatbot & Live Chat

  • $19-$249 / Month
  • Free Plan Available
  • 7 Days Free Trial
9.2
464 Reviews
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Advanced Helpdesk: FAQ builder, help center, support widget Show more

MooseDesk FAQ & Helpdesk is an intuitive app exclusively designed for Shopify merchants, streamlining the process of creating a professional FAQ page or Help Center in just five minutes. With a variety of appealing templates, it allows merchants to easily write, categorize, and customize articles, ensuring a seamless support experience for customers. The all-in-one support helpdesk efficiently manages tickets from multiple channels, featuring a customized help widget for effective ticket reception. Enhance your customer support operations with advanced features like scheduling, ticket tagging, and customer notes, while gaining insights from reports on team and ticket performance. MooseDesk offers 24/7 support, catering to businesses across various time zones, and welcomes requests for additional custom features tailored to your needs. With MooseDesk, all essential tools for superior customer support are at your fingertips.
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Faq builder
Help center templates
Support ticket management
Customizable help widget
Efficient helpdesk workflow
Insightful performance reports
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Gladly: CX AI built for LTV

Gladly: CX AI built for LTV

  • $120 / Month
  • Free Plan Available
8.2
28 Reviews
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People-centered customer service platform for eCommerce brands Show more

Gladly is a revolutionary customer service platform that prioritizes people over tickets, offering a holistic view of the customer journey. Tailored for commerce brands, it seamlessly connects customers to the right agents by leveraging a comprehensive, lifelong conversational stream that includes voice, email, SMS, chat, social messaging, and self-service. This unified approach eliminates the inefficiencies of channel switching and ensures full conversation histories are always available. By threading all communication channels into a single, time-organized stream, Gladly transforms agents into brand heroes capable of delivering exceptional, personalized service. This platform not only reduces costs and complexity with its all-in-one solution but also enhances customer experiences by matching them with agents based on real-time data and skills. It’s no wonder that some of the world's most cherished brands rely on Gladly to elevate their customer service experience.
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Single view history
Unified communication stream
Personalized self-service
Integrated voice support
Agent skill matching
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Gorgias: AI, Helpdesk & Chat

Gorgias: AI, Helpdesk & Chat

  • $10-$900 / Month
  • 7 Days Free Trial
(4.3/5)
607 Reviews
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Support made simple and scalable. Show more

Gorgias is a cutting-edge customer experience platform designed to streamline your support channels by consolidating them into a single, intuitive inbox. Seamlessly integrating with Shopify and over 100 other apps, Gorgias ensures that all customer interactions are enriched with relevant data, enhancing the support experience. Ideal for eCommerce businesses of any size, it leverages smart automation and AI to efficiently manage support tickets, significantly boosting the productivity of your support team. With omnichannel capabilities, it unifies email, chat, voice, and social media interactions across platforms like TikTok and Instagram. Its robust features also include direct order management, allowing for actions like editing and refunding orders from within the app. Additionally, Gorgias uses data-driven insights to show how support activities can drive sales, offering 24/7 support options through self-service solutions and targeted campaigns.
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Ai-powered responses
Order management
24/7 support
Unified inbox
Revenue statistics
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ResponseCX

ResponseCX

  • $170-$350 / Month
  • 30 Days Free Trial
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Autonomously reply to your customer service tickets Show more

ReSponse AI is a cutting-edge app designed to revolutionize customer service operations through automation. Powered by OpenAI's GPT-4, this app enables seamless integration with your existing systems to automatically address customer inquiries by pulling from your team's knowledge base, CSV files, FAQs, and other data sources, including Shopify Order data. ReSponse enhances efficiency by leveraging Generative Question-Answering (GQA) technology, automatically responding to chat, email, and DMs. It is also compatible with Gorgias Chat, facilitating real-time, auto-responses to customer requests. With the capability to update and customize responses based on your company's tone and knowledge base, ReSponse represents a significant advancement in customer experience management. Experience the power of autonomous operations and streamline your customer service processes like never before with ReSponse AI.
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Automated responses
Multi-channel support
Knowledge base integration
Gorgias integration
Generative qa
Update answers
Install App
Customer Support AI Chat by SR

Customer Support AI Chat by SR

  • $10-$60 / Month
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AI chat widget for Shopify: 24/7 support, custom rules, boost sales.

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Unified Repairs Support

Unified Repairs Support

  • $14.99-$49.99 / Month
  • Free Plan Available
7.4
5 Reviews
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All-in-One Repair Management Software Show more

Unified Repairs Support is a comprehensive app designed to streamline the repair management process for businesses. It allows users to create unlimited repair requests, ensuring efficient tracking and management of tasks. With the ability to register customers with each repair request, businesses can maintain detailed customer records. The app offers flexibility in managing request statuses, allowing customization beyond the standard "open," "repaired," and "completed" labels, complemented by assigning vibrant colors for easy status identification. Users can track the history of repairs and create unlimited email templates linked to various statuses, facilitating seamless communication throughout the repair process. Additionally, the app simplifies inventory management by enabling users to generate draft orders based on the products used in repairs. Easy to install, with features like internal chat history, ticket notifications, and customer-side form integration, Unified Repairs Support enhances operational efficiency from request submission to completion.
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Email templates
Draft orders
Unlimited repair requests
Customer registration
Status change
Repair history tracking
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Replyco ‑ eCommerce Helpdesk

Replyco ‑ eCommerce Helpdesk

  • $45-$65 / Month
  • 7 Days Free Trial
(3.3/5)
12 Reviews
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Manage email, social and marketplace customer messaging. Show more

Replyco ‑ eCommerce Helpdesk is an intuitive platform designed to simplify and streamline customer support for online retailers. Tailored specifically for eCommerce businesses, it centralizes all customer inquiries from various marketplaces and communication channels into a single, easy-to-navigate dashboard. This comprehensive system helps businesses manage and respond to customer queries swiftly, enhancing customer satisfaction and loyalty. With features like automated responses, customizable templates, and advanced reporting, Replyco empowers support teams to optimize their workflows and performance. The app's seamless integration with major eCommerce platforms ensures that all order-related information is readily accessible, reducing response times and improving accuracy. By unifying customer communication and leveraging automation, Replyco enables businesses to focus on scaling their operations while maintaining exceptional service standards.
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Marketplace integration
Multi-channel support
Automated workflows
Quick responses
Analytics reports
Team collaboration
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Crisp ‑ Helpdesk & AI Chatbot

Crisp ‑ Helpdesk & AI Chatbot

  • $45-$295 / Month
  • Free Plan Available
  • 14 Days Free Trial
6.7
36 Reviews
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Give your customer support experience a human touch Show more

Crisp - Live Chat & AI Chatbot is a versatile e-commerce helpdesk designed to empower small and medium-sized online stores with instant customer connectivity. By offering a suite of evolving tools, including chatbots and live chat, Crisp enables Shopify store owners to seamlessly navigate the omnichannel revolution. The app centralizes communication across 12 channels, such as emails, Instagram DM, and Messenger, enhancing the efficiency of customer interactions. Its user-friendly AI bots ensure smooth transitions to human support, marrying technology with personalized service. Additionally, Crisp features a dedicated FAQ page builder and a chatbot builder with pre-built scenarios, simplifying problem-solving for customers. Lightning-fast to install on Shopify, Crisp offers an all-in-one solution to craft the perfect e-commerce experience.
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Quick installation
Faq page builder
Centralize channels
Ai bots handover
Pre-built scenarios
Install App
HelpDesk for Ecommerce support

HelpDesk for Ecommerce support

  • $34-$59 / Month
  • 14 Days Free Trial
(2.2/5)
2 Reviews
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Automated help desk for smart, team-based ticket resolution Show more

HelpDesk for Ecommerce Support is a comprehensive platform designed to enhance customer service by centralizing all communications such as emails, website forms, and chats into a single, secure inbox. By leveraging AI and automation, the app ensures rapid, multichannel response capabilities, minimizing customer wait times and enhancing service efficiency. Its seamless integration with popular apps allows it to fit effortlessly into existing workflows, improving process continuity. The app's advanced collaboration features enable teams to organize work better and respond to queries more swiftly, boosting overall productivity. With access to customer purchase history, HelpDesk enables support agents to offer personalized responses, fostering trust and nurturing long-term customer relationships. Additionally, the platform's intuitive workflows, macros, and AI-driven tools help automate ticket resolutions and streamline communication, ensuring professional consistency.
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Automated responses
Team collaboration
Centralized inbox
Purchase history access
Ai ticket summaries
Custom message design
Install App
Whatsapp Button Pro

Whatsapp Button Pro

  • Free Plan Available
8
14 Reviews
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Add Whatsapp Button to your store with one click! Show more

WhatsApp Button Pro is a powerful app designed to enhance customer interaction by integrating a WhatsApp Chat button directly into your online store. This feature allows your store visitors to initiate conversations with you on WhatsApp effortlessly, improving customer support and engagement. With customizable options, you can tailor the button text, placement, and starting message to better fit your brand's aesthetic and communication style. Furthermore, the app offers free customer support to help you adjust the look and feel of the chat button to perfectly align with your store's design. By streamlining the way customers can reach out, WhatsApp Button Pro not only aids in faster query resolution but also enhances user experience, ultimately contributing to higher customer satisfaction. Ideal for businesses seeking to provide instant support and build strong relationships with their clientele, this app is a valuable tool for modern digital communication.
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Easy customization
Whatsapp chat button
Direct communication
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Kustomer

Kustomer

  • Free Plan Available
8.2
24 Reviews
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AI-Powered Support: Seamless Integration & Insights Show more

Kustomer is an innovative AI-driven CRM app designed to revolutionize the way merchants interact with customers, particularly in eCommerce and retail sectors. By offering a comprehensive view of customer data, Kustomer streamlines support across various channels, significantly enhancing customer understanding and enabling personalized experiences. The app simplifies the process of managing customer inquiries, orders, and feedback, boosting operational efficiency. Merchants looking to elevate their customer service quality and responsiveness will find Kustomer an ideal solution. Key features include full integration with Shopify for comprehensive order visibility, the ability to process order refunds and cancellations directly from the Kustomer timeline, and efficient order data search capabilities. Additionally, dynamic message customization with shortcuts and automated updates through chatbot templates further optimize customer interactions.
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Customizable messages
Multi-channel support
Personalized experiences
Order management
Ai integration
Customer insights
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Retain AI: Winback emails

Retain AI: Winback emails

  • Free Plan Available
  • 14 Days Free Trial
8.2
15 Reviews
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Supercharge your social media sales and customer support Show more

Chatdesk: 24/7 Support is your go-to solution for delivering exceptional customer service as your business expands. Utilizing cutting-edge AI and a team of US-based customer support experts, Chatdesk efficiently handles customer inquiries across social media, email, chat, and SMS. By identifying and training passionate followers of your brand, Chatdesk ensures your customers receive personalized and effective assistance while managing scheduling and quality control seamlessly. With the peak shopping season around the corner, their on-demand experts are geared up to meet your increased support needs. Integrate seamlessly with your existing helpdesk, ecommerce platforms, and social channels, and ensure 24/7 coverage, including weekends and holidays. Chatdesk enables you to scale one-on-one customer engagement, enhance conversions, and maintain a high customer satisfaction rate without requiring additional resources.
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Integrates helpdesk tools
Answer questions cross-channel
24/7 on-demand support
Scale customer engagement
Boost conversions effortlessly
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Leigh.AI ChatGPT Email Support

Leigh.AI ChatGPT Email Support

  • $19-$99 / Month
  • 7 Days Free Trial
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Automatically Respond to Customer Service Emails with ChatGPT Show more

Leigh.AI ChatGPT Email Support revolutionizes your customer service experience by automatically handling support emails with precision and efficiency. This innovative app utilizes advanced ChatGPT-4 AI technology to generate timely responses to common inquiries, such as tracking an order's status. With support for 95 languages, Leigh.AI ensures seamless communication with a diverse global customer base, allowing your business to scale effortlessly without compromising service quality. While it takes care of routine tasks, it smartly invites you to oversee complex issues, like refund or cancellation requests, by drafting responses for your review before sending. This balance between automation and human oversight keeps you informed and in control of crucial customer interactions. By reducing manual workload, Leigh.AI enables your team to focus on more strategic tasks, boosting overall productivity and customer satisfaction.
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Multi-language support
Order tracking integration
Automatic email responses
Ai-driven replies
Refund approval notifications
Install App
Enorm Ask a question

Enorm Ask a question

  • $3.99 / Month
  • 7 Days Free Trial
7.9
14 Reviews
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Let your Customers ask Questions and get Answers Show more

Enorm Ask a Question is a versatile app that empowers customers to inquire about multiple products seamlessly, enhancing your understanding of popular items. The app notifies administrators via email every time a question is posed, ensuring prompt attention and engagement. Admins have the flexibility to respond directly through email or on the question board, with all answers prominently displayed on the respective product pages. The app is designed with easy customization in mind, allowing you to tailor the "ask a question" feature to align with your website's theme effortlessly. Its responsive layout ensures optimal performance across various devices, enhancing user experience for both customers and administrators alike. Enorm Ask a Question not only enhances customer interaction but also provides valuable insights into product demand and customer preferences.
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Easy customization
Ask questions
Question notification
Respond via email
Answer on product page
Responsive layout
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SupportRetriever

SupportRetriever

  • $9.99 / Month
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Branded support forms with AI replies; organized, efficient customer service.

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eesel: AI Chatbot & Live Chat

eesel: AI Chatbot & Live Chat

  • $299-$799 / Month
  • 7 Days Free Trial
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Eesel AI: Automate Shopify support with instant, personalized AI responses.

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Refly

Refly

  • $49-$249 / Month
  • 7 Days Free Trial
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"AI-driven customer service automation across all your business channels." Show more

Refly is an innovative AI-powered application designed to revolutionize customer service for businesses of all sizes. By automating interactions across multiple channels, including Shopify and chat widgets, Refly streamlines customer communication and efficiently manages routine tasks. The app’s seamless integration capabilities connect effortlessly with existing platforms, enhancing your workflow without compromising on service quality. Businesses can benefit from real-time analytics, offering valuable insights into customer behavior, enabling more personalized and effective responses. Refly not only reduces workload and saves time but also ensures exceptional service delivery across diverse customer touchpoints. With Refly, enhance customer satisfaction and optimize your support processes effortlessly.
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Seamless integration
Real-time analytics
Multi-channel support
Ai-powered automation
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Respondize

Respondize

  • $10.49 / Month
  • Free Plan Available
  • 7 Days Free Trial
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Centraliza correos, convierte en tickets, automatiza respuestas según políticas de tienda.

Install App
Live Chat by Combidesk

Live Chat by Combidesk

  • $8 / Month
  • 14 Days Free Trial
7.7
27 Reviews
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Live chat provides a fast way to connect with customers! Show more

Live Chat by Combidesk is a powerful chat software designed to enhance communication on your webshop. By providing a direct line for customers to ask questions, this app effectively removes communication barriers, paving the way for improved customer interactions and potentially boosting your conversion rates. It's like having a virtual sales representative available around the clock, allowing you to manage more sales seamlessly. The app integrates effortlessly with your Shopify webshop, with automatic installation of the chat module, making it quick to get started. It also features automatic completion of customer information during chats, streamlining the process for both you and your clients. Plus, the chat dashboard conveniently displays current products in the customer's shopping basket, enhancing the service experience. Whether you're aiming for quick, personalized service or increasing sales efficiency, Live Chat by Combidesk is an ideal solution for your online business.
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Automatic installation
Customer information autofill
Shopping basket visibility
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In today's fast-paced e-commerce environment, managing customer support efficiently is paramount for businesses looking to succeed. Shopify support ticket management apps play a crucial role by streamlining operations, enhancing customer experiences, and ultimately contributing to business growth. These apps integrate seamlessly with your Shopify store, enabling you to handle customer inquiries promptly and effectively, ensuring that your support team can provide timely and accurate resolutions to customer issues.

Explore the impressive range of support ticket management apps listed here to find the perfect solution for your business needs.

Frequently Asked Questions (FAQ)

1. What are Shopify support ticket management apps?

Shopify support ticket management apps are tools that help businesses efficiently handle customer support inquiries by organizing and tracking tickets, providing a centralized system to address customer issues swiftly.

2. How do these apps improve customer experience?

By streamlining the support process, these apps ensure that customer issues are addressed quickly and accurately, leading to higher satisfaction rates and a more positive overall experience.

3. Can these apps integrate with my existing systems?

Yes, many Shopify support ticket management apps offer seamless integration with existing CRM systems, email platforms, and other essential business tools, enhancing their functionality and ease of use.

4. Are these apps suitable for small businesses?

Absolutely, these apps are designed to meet the needs of businesses of all sizes, providing scalable solutions that can grow alongside your business.

5. What features should I look for in a support ticket management app?

Consider features such as automated ticketing, customer communication tools, reporting capabilities, multi-channel support, and scalability when choosing an app.

6. Are there free versions of these apps available?

Many support ticket management apps offer free versions or trials so you can evaluate the features and determine if they meet your business needs before committing to a paid plan.

7. How can these apps boost my store's growth?

By improving customer service efficiency and satisfaction, these apps can lead to increased customer retention and positive reviews, boosting your store's reputation and growth.

8. Do these apps support multi-language customer service?

Some support ticket management apps offer multi-language support, allowing you to effectively serve a diverse customer base across various regions.

9. How can I get started with integrating a support ticket management app?

Start by exploring the apps listed here, evaluating their features, and selecting one that aligns with your business needs. Follow the app installation and setup instructions to integrate it with your Shopify store.

10. What level of support can I expect from the app providers?

Most app providers offer comprehensive support including documentation, tutorials, and direct customer service to help you successfully implement and use their solutions.

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