Shopify support ticket management apps 2025

Moose: Live Chat FAQ Whatsapp

9.4

271 Reviews

Advanced Helpdesk: FAQ builder, help center, support widget Show more

MooseDesk FAQ & Helpdesk is an intuitive app exclusively designed for Shopify merchants, streamlining the process of creating a professional FAQ page or Help Center in just five minutes. With a variety of appealing templates, it allows merchants to easily write, categorize, and customize articles, ensuring a seamless support experience for customers. The all-in-one support helpdesk efficiently manages tickets from multiple channels, featuring a customized help widget for effective ticket reception. Enhance your customer support operations with advanced features like scheduling, ticket tagging, and customer notes, while gaining insights from reports on team and ticket performance. MooseDesk offers 24/7 support, catering to businesses across various time zones, and welcomes requests for additional custom features tailored to your needs. With MooseDesk, all essential tools for superior customer support are at your fingertips.

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Faq builder

Help center templates

Support ticket management

Customizable help widget

Efficient helpdesk workflow

Insightful performance reports

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Chatway Live Chat & WhatsApp

$15 / Month

9.2

366 Reviews

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Live chat app. Live chat helpdesk inbox for customer support Show more

Chatway - Live Chat Support is a dynamic tool designed to enhance customer service through a real-time live chat widget. This app provides a seamless way for businesses to deliver immediate assistance, engage with visitors, and offer personalized recommendations based on past interactions or website visits. With an easy-to-use live chat inbox, businesses can assign helpdesk agents to manage customer queries efficiently, ensuring an exceptional support experience. Chatway's versatility extends to mobile support, as it is available on both Android and iOS platforms, enabling on-the-go service management. The app allows for easy file sharing and customizable chat widgets, ensuring that the chat interface aligns with a business's branding. Additionally, Chatway offers features like monitoring conversation history, allowing support teams to respond more effectively with a comprehensive understanding of past communications.

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File sharing

Mobile compatibility

Customizable widget

Real-time chat

Chat history

Visitor recommendations

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Tidio Live Chat & AI Chatbots

$29-$39 / Month

7.5

1,937 Reviews

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Live Chat boosted with Chatbots for the best customer support Show more

Tidio Live Chat & AI Chatbots is a robust customer experience platform designed to enhance online store interactions and convert passive visitors into active buyers. It offers ready-to-use sales and support chatbots that can answer common customer queries instantly, helping to increase revenue. By centralizing all customer communications, Tidio serves as a simple yet powerful helpdesk solution for businesses. The app integrates seamlessly with Shopify, allowing users to add it with just a single click, enhancing efficiency through dedicated features. Users can communicate with visitors through live chat, swiftly resolving issues and proactively boosting sales. Additionally, the Lyro AI bot works alongside human agents to automatically address customer questions. Tidio also offers functionalities like cart previews, order history checks, and product recommendations directly in the chat, as well as a straightforward ticketing system for managing customer requests.

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Product recommendations

Ai-powered chatbots

Visitor engagement

Live chat interaction

Sales boosting chatbots

Common questions resolving

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Willdesk: Live Chat&AI Chatbot

$16.9-$149.9 / Month

8.9

810 Reviews

Unlock Deals 30% off

Drive sales with Facebook Instagram,WhatsApp,Email,Help Center Show more

WD‑Live Chat, Helpdesk, Chatbot offers a comprehensive customer service solution designed to elevate your Shopify store operations. By integrating various tools such as order tracking, live chat, social media messaging, and a ticketing system, this app streamlines customer interactions into a single platform. The app’s compatibility with popular communication channels like Messenger, Instagram, and WhatsApp ensures seamless connectivity. With the addition of automation features like a chatbot and a self-service widget, businesses can enhance efficiency and boost sales. The platform supports multi-store management and provides robust customization options to match your brand’s fonts and style. Furthermore, integrations with marketing tools like Klaviyo and Mailchimp enable a complete customer index, transforming customer service into a potential profit center.

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Social media integration

Customizable interface

Mobile app support

Order tracking

Email marketing integration

Chatbot automation

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DC WhatsApp Marketing+Helpdesk

$49-$299 / Month

9.2

159 Reviews

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Manage Customer Service on WhatsApp, send Marketing Broadcasts Show more

DelightChat WhatsApp Marketing is a powerful tool designed to streamline and enhance your marketing efforts on WhatsApp, one of the world's most popular messaging platforms. It transforms how businesses interact with customers by providing features that enable personalized and engaging communication. With this app, you can create targeted campaigns, send promotional messages, and manage customer interactions efficiently from a single dashboard. DelightChat stands out by offering analytics to track the performance of your campaigns, helping you refine your strategies for better results. The app is user-friendly, making it accessible for businesses of all sizes looking to leverage WhatsApp as a marketing channel. Its integration capabilities ensure seamless sync with your existing systems and workflows. Ultimately, DelightChat empowers businesses to build stronger relationships with their customers through timely, relevant, and authentic engagement.

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Email integration

Unified dashboard

Whatsapp broadcasts

Multichannel messaging

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Richpanel: AI Customer Support

$89-$119 / Month

8.4

158 Reviews

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Respond faster & smarter with AI. Upgrade from Gorgias/Zendesk Show more

Richpanel: AI Customer Service is a powerful helpdesk solution designed to streamline customer support processes for businesses, enabling them to efficiently manage high volumes of inquiries with minimal staff. By leveraging AI technology, the platform is trained on historical customer interactions, empowering customer service agents to respond as effectively and quickly as the best-performing team members, improving response time by 2-3x. The app features a comprehensive multi-channel support system, including email, chat, Facebook, Instagram, phone, and more, all within a single inbox for seamless management. Richpanel also offers a self-service portal for instant, 24/7 customer support, a live chat widget, FAQ page, and automation tools, alongside in-depth reporting capabilities to provide actionable insights for continuous improvement. As a popular alternative to platforms like Shopify Inbox, Zendesk, and Gorgias, among others, Richpanel allows easy integration with your existing software stack to maximize efficiency. With its robust set of tools and AI-driven assistance, Richpanel enhances the agility and effectiveness of customer service teams, ensuring high-quality, speedy interactions with customers.

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Integration capabilities

Ai-powered helpdesk

Manage high support volumes

Accurate response assistance

Customer self-service

Handle multiple channels

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Crisp ‑ Helpdesk & AI Chatbot

$45-$295 / Month

9.2

38 Reviews

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Give your customer support experience a human touch Show more

Crisp - Live Chat & AI Chatbot is a versatile e-commerce helpdesk designed to empower small and medium-sized online stores with instant customer connectivity. By offering a suite of evolving tools, including chatbots and live chat, Crisp enables Shopify store owners to seamlessly navigate the omnichannel revolution. The app centralizes communication across 12 channels, such as emails, Instagram DM, and Messenger, enhancing the efficiency of customer interactions. Its user-friendly AI bots ensure smooth transitions to human support, marrying technology with personalized service. Additionally, Crisp features a dedicated FAQ page builder and a chatbot builder with pre-built scenarios, simplifying problem-solving for customers. Lightning-fast to install on Shopify, Crisp offers an all-in-one solution to craft the perfect e-commerce experience.

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Quick installation

Faq page builder

Centralize channels

Ai bots handover

Pre-built scenarios

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Gorgias: Helpdesk, Chat & FAQ

$10-$900 / Month

(4.2/5)

716 Reviews

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Support made simple and scalable. Show more

Gorgias is a cutting-edge customer experience platform designed to streamline your support channels by consolidating them into a single, intuitive inbox. Seamlessly integrating with Shopify and over 100 other apps, Gorgias ensures that all customer interactions are enriched with relevant data, enhancing the support experience. Ideal for eCommerce businesses of any size, it leverages smart automation and AI to efficiently manage support tickets, significantly boosting the productivity of your support team. With omnichannel capabilities, it unifies email, chat, voice, and social media interactions across platforms like TikTok and Instagram. Its robust features also include direct order management, allowing for actions like editing and refunding orders from within the app. Additionally, Gorgias uses data-driven insights to show how support activities can drive sales, offering 24/7 support options through self-service solutions and targeted campaigns.

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Ai-powered responses

Order management

24/7 support

Unified inbox

Revenue statistics

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Reamaze Live Chat Helpdesk CRM

$29-$899 / Month

6.7

263 Reviews

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Convert more customers w/ AI powered helpdesk and live chat Show more

Reamaze Live Chat Helpdesk CRM is a robust platform designed to enhance customer engagement and drive business growth. It leverages AI chatbots and live chat tools optimized for sales, helping turn potential shoppers into loyal, repeat buyers. The app offers a unified helpdesk inbox and CRM, seamlessly integrating conversations from various sources like email, social media, SMS, and voice calls, and mapping them to orders, revenue, returns, and reviews. Reamaze allows businesses to manage and modify Shopify orders directly within customer support chats, streamlining operations. With AI-driven automation, teams can create responses, write FAQ articles, build chatbots, and summarize interactions efficiently. Additionally, businesses can automate standard tasks to save time and utilize features like satisfaction surveys, status pages, and push notifications to keep customers engaged and informed. Overall, Reamaze empowers teams to work smarter and faster, ensuring a seamless and personalized customer experience.

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Push notifications

Automations

Order management

Ai chatbots

Content generation

Unified inbox

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Hosted Email

$5 / Month

(4.1/5)

50 Reviews

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Unlimited Email Accounts @yourstore.com Email Hosting App Show more

Hosted Email is designed to enhance the credibility of online retailers by allowing them to communicate using email addresses on their own domain, rather than free services like Gmail or Outlook. This professional touch helps maintain trust with customers. The app seamlessly integrates with all modern email clients and mobile apps, ensuring users can continue with their preferred interfaces. Additionally, it enables direct email sending and receiving from your store's admin, streamlining communication processes. Businesses can exercise control over staff access to mailboxes, ensuring that emails are managed efficiently. Hosted Email also offers robust spam and virus protection, providing an added security layer against malicious threats. This comprehensive email solution emphasizes professionalism and security, essential for any growing online business.

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Mobile app support

Unlimited email accounts

Custom domain addresses

Integrated admin panel

Modern client compatibility

Direct in-store replies

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Phone Numbers & Calls ‑ SBoard

$8-$20 / Month

9.1

34 Reviews

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Free number for better customer support & sale conversions Show more

Phone Numbers & Calls - SBoard is an essential app for businesses seeking to enhance customer service and boost sales by providing a toll-free phone number for their store. This convenient service allows customers to easily call or text, ensuring they have quick access to your support team, which can lead to increased customer satisfaction and reduced customer churn. A dedicated business number not only helps in managing professional communications but also protects your privacy and personal time, keeping your work-life balance intact. Furthermore, having a verified phone number enhances your store's credibility, as it allows verification with major platforms like Google, Facebook, and Alibaba Merchant accounts, signaling a trustworthy presence. Whether you're a small business or a growing enterprise, SBoard is designed to make your customer interactions seamless and professional.

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Toll-free number

Customer calls

Text messaging

Privacy protection

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Supermoon: AI Customer Support

$19-$299 / Month

9.1

10 Reviews

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The AI-powered inbox for growing teams Show more

Supermoon is a cutting-edge mobile application designed to enhance your stargazing and lunar observation experiences. With an intuitive interface, Supermoon provides real-time updates on lunar phases, eclipse events, and celestial happenings. Users can explore detailed lunar maps and receive personalized notifications for optimal viewing times based on their location. The app's augmented reality feature allows users to point their device at the sky to easily identify stars, constellations, and planets. Additionally, Supermoon offers an educational section with articles and fun facts about the moon and outer space. Perfect for both amateur astronomers and seasoned stargazers, Supermoon brings the wonders of the night sky straight to your fingertips.

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Performance analytics

Centralized communication

Team collaboration

Automated workflow

Ai response suggestions

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Unified Repairs Support

$14.99-$49.99 / Month

7.7

4 Reviews

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All-in-One Repair Management Software Show more

Unified Repairs Support is a comprehensive app designed to streamline the repair management process for businesses. It allows users to create unlimited repair requests, ensuring efficient tracking and management of tasks. With the ability to register customers with each repair request, businesses can maintain detailed customer records. The app offers flexibility in managing request statuses, allowing customization beyond the standard "open," "repaired," and "completed" labels, complemented by assigning vibrant colors for easy status identification. Users can track the history of repairs and create unlimited email templates linked to various statuses, facilitating seamless communication throughout the repair process. Additionally, the app simplifies inventory management by enabling users to generate draft orders based on the products used in repairs. Easy to install, with features like internal chat history, ticket notifications, and customer-side form integration, Unified Repairs Support enhances operational efficiency from request submission to completion.

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Email templates

Draft orders

Unlimited repair requests

Customer registration

Status change

Repair history tracking

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UnanimityAI

$99-$399 / Month

8.2

2 Reviews

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Automate support with AI centralizing inquiries for efficiency Show more

UnanimityAI is a cutting-edge application designed to revolutionize customer support by consolidating inquiries from platforms like WhatsApp, Instagram, and Gmail into a single unified interface. This powerful tool streamlines ticket management by automatically routing complex issues to designated team members and employs advanced AI to provide immediate, context-aware responses. Perfect for expanding businesses and overloaded support teams, UnanimityAI significantly reduces response times and boosts customer satisfaction, allowing teams to prioritize more strategic initiatives. The AI assistant not only drafts efficient responses for routed tickets but also optimizes order management by retrieving and updating order details. Embrace a simplified support process and elevate your service efficiency with UnanimityAI. With smart routing functions, this app ensures seamless coordination and manages customer interactions with unprecedented ease.

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Smart routing

Automated order management

Centralized inquiries

Ai instant responses

Streamlined ticket management

Efficient draft responses

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Cusbo ‑ Helpdesk & Live Chat

$12-$500 / Month

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Manage all communications in one place and drive sales Show more

Cusbo - Helpdesk & Live Chat is a powerful tool designed to enhance business growth through outstanding customer relationships and exceptional support service. By consolidating all communication channels into a single interface, Cusbo allows for seamless interaction with clients via their preferred platforms, ensuring that customer engagement is personalized and effective. The app leverages automation to optimize communication processes, helping businesses work smarter by reducing manual tasks. With features like scheduled messages, businesses can easily send targeted, personalized messages to improve engagement and drive revenue. Cusbo enables proactive problem-solving and sales through live chat, allowing agents to preview carts, check order histories, and recommend products in real-time. Additionally, it integrates chats from various social media platforms, messengers, and live chat into one convenient location, streamlining communication management. Utilizing marketing tools within the app can further boost sales and convert valuable visitors into loyal customers.

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Social media integration

Product recommendations

Live chat

Order history

Boost sales

Cart preview

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VOC AI Live Chat & AI Chatbots

6.4

12 Reviews

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Customer Intelligence for the Most Customer Centric Brands Show more

ChatGPT Customer Service is a cutting-edge application designed to offer businesses deep insights into customer feedback and reviews. Leveraging the power of AI, this platform enables users to download and analyze customer reviews from popular sources like Amazon and Trustpilot easily. By providing a user-friendly interface, the app makes it simple to uncover valuable trends and insights to understand customer behavior and preferences. This all-in-one helpdesk not just gathers feedback but helps interpret and act on it, effectively streamlining customer support rather than complicating it. With ChatGPT Customer Service, stay ahead of the competition by harnessing the voice of the customer and optimizing your service strategies accordingly. Explore the tool's comprehensive features to enhance your understanding of both your own and your competitor's customer sentiments effortlessly.

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Competitor analysis

Ai review analysis

Download reviews

Customer trend insights

Voice of customer

Streamlined support

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Aide AI Support Automation

$300-$800 / Month

8.2

2 Reviews

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Fully Automate Support Workflows and Question Answering Show more

Aide AI Support Automation is a versatile application designed to streamline customer service processes and enhance support efficiency. By utilizing AI, Aide helps in extracting valuable customer insights and automating various repetitive tasks such as order tracking, returns, and exchanges. The app empowers support agents by providing intelligent suggestions and using stored knowledge to automatically address common inquiries. It meticulously analyzes customer messages to identify potential automation opportunities, equipping users with the necessary tools to configure and optimize workflows. Aide enables automation of knowledge-based question answering while adhering to store policies for returns and exchanges. It also offers ongoing AI-driven insights and recommendations to continuously improve support operations. With CRM and API integrations, Aide facilitates seamless data access and action execution, making it an indispensable tool for modern customer service teams.

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Order tracking automation

Customer insights

Crm integrations

Api integrations

Returns automation

Automate support workflows

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HelpDesk for Ecommerce support

$34-$59 / Month

8

2 Reviews

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Automated help desk for smart, team-based ticket resolution Show more

HelpDesk for Ecommerce Support is a comprehensive platform designed to enhance customer service by centralizing all communications such as emails, website forms, and chats into a single, secure inbox. By leveraging AI and automation, the app ensures rapid, multichannel response capabilities, minimizing customer wait times and enhancing service efficiency. Its seamless integration with popular apps allows it to fit effortlessly into existing workflows, improving process continuity. The app's advanced collaboration features enable teams to organize work better and respond to queries more swiftly, boosting overall productivity. With access to customer purchase history, HelpDesk enables support agents to offer personalized responses, fostering trust and nurturing long-term customer relationships. Additionally, the platform's intuitive workflows, macros, and AI-driven tools help automate ticket resolutions and streamline communication, ensuring professional consistency.

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Automated responses

Team collaboration

Centralized inbox

Purchase history access

Ai ticket summaries

Custom message design

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Gladly

$180-$210 / Month

7.7

27 Reviews

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People-centered customer service platform for eCommerce brands Show more

Gladly is a revolutionary customer service platform that prioritizes people over tickets, offering a holistic view of the customer journey. Tailored for commerce brands, it seamlessly connects customers to the right agents by leveraging a comprehensive, lifelong conversational stream that includes voice, email, SMS, chat, social messaging, and self-service. This unified approach eliminates the inefficiencies of channel switching and ensures full conversation histories are always available. By threading all communication channels into a single, time-organized stream, Gladly transforms agents into brand heroes capable of delivering exceptional, personalized service. This platform not only reduces costs and complexity with its all-in-one solution but also enhances customer experiences by matching them with agents based on real-time data and skills. It’s no wonder that some of the world's most cherished brands rely on Gladly to elevate their customer service experience.

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Single view history

Unified communication stream

Personalized self-service

Integrated voice support

Agent skill matching

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Live Chat by Combidesk

$8 / Month

7.4

57 Reviews

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Live chat provides a fast way to connect with customers! Show more

Live Chat by Combidesk is a powerful chat software designed to enhance communication on your webshop. By providing a direct line for customers to ask questions, this app effectively removes communication barriers, paving the way for improved customer interactions and potentially boosting your conversion rates. It's like having a virtual sales representative available around the clock, allowing you to manage more sales seamlessly. The app integrates effortlessly with your Shopify webshop, with automatic installation of the chat module, making it quick to get started. It also features automatic completion of customer information during chats, streamlining the process for both you and your clients. Plus, the chat dashboard conveniently displays current products in the customer's shopping basket, enhancing the service experience. Whether you're aiming for quick, personalized service or increasing sales efficiency, Live Chat by Combidesk is an ideal solution for your online business.

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Automatic installation

Customer information autofill

Shopping basket visibility

Install App

Shopify support ticket management apps

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Showing 1 to 20 of 71 Apps

Moose: Live Chat FAQ Whatsapp

Chatway Live Chat & WhatsApp

Tidio Live Chat & AI Chatbots

Willdesk: Live Chat&AI Chatbot

DC WhatsApp Marketing+Helpdesk

Richpanel: AI Customer Support

Crisp ‑ Helpdesk & AI Chatbot

Gorgias: Helpdesk, Chat & FAQ

Reamaze Live Chat Helpdesk CRM

Hosted Email

Phone Numbers & Calls ‑ SBoard

Supermoon: AI Customer Support

Unified Repairs Support

UnanimityAI

Cusbo ‑ Helpdesk & Live Chat

VOC AI Live Chat & AI Chatbots

Aide AI Support Automation

HelpDesk for Ecommerce support

Gladly

Live Chat by Combidesk

Frequently Asked Questions (FAQ)

1. What are Shopify support ticket management apps?

2. How do these apps improve customer experience?

3. Can these apps integrate with my existing systems?

4. Are these apps suitable for small businesses?

5. What features should I look for in a support ticket management app?

6. Are there free versions of these apps available?

7. How can these apps boost my store's growth?

8. Do these apps support multi-language customer service?

9. How can I get started with integrating a support ticket management app?

10. What level of support can I expect from the app providers?