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Showing 1 to 20 of 134 Apps
Recete to save your customers

Recete to save your customers

  • $29-$169 / Month
  • New
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Streamline post-purchase operations with Recete: conversations, guidance, and workflows.

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ChannelReply

ChannelReply

  • Free Plan Available
8.2
2 Reviews
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View order info and answer messages from your helpdesk. Show more

ChannelReply is a powerful app designed to streamline customer support and boost your productivity by integrating Shopify order information directly into your helpdesk. With ChannelReply, you can view detailed customer and order info right next to your conversations, eliminating the need to switch screens for tracking IDs or shipping statuses. This seamless integration allows you to manage support tickets more efficiently, helping you focus on selling and enhancing customer satisfaction. Take advantage of automated actions on Shopify data, like tagging high-value orders and sending personalized auto-replies, to provide prompt and tailored support. Additionally, ChannelReply allows you to consolidate order information from multiple Shopify stores into one interface, making it easier to manage and reply to customer messages and order notifications. Customize your replies even further by personalizing canned responses with specific order info, and manage critical tasks like issuing refunds or updating orders. With ChannelReply, your helpdesk becomes a powerful tool for managing customer relationships and driving sales.
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SupportPrep AI

SupportPrep AI

  • $29-$139 / Month
  • New
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"Prepare draft replies with order context and flag safety risks."

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Brandwise: AI Customer Service

Brandwise: AI Customer Service

  • $49-$269 / Month
  • 7 Days Free Trial
8.2
2 Reviews
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AI-driven helpdesk for seamless customer service & social media management. Show more

Brandwise: AI Customer Service is a comprehensive helpdesk solution designed to enhance customer service through the power of artificial intelligence. This app leverages advanced AI to automatically resolve customer service tickets, ensuring swift and precise responses that reflect accurate brand information. It actively moderates social media interactions by hiding negative comments on ads and proactively responding to comments and direct messages across platforms like Instagram, Facebook, and TikTok. Brandwise centralizes customer communication in a unified inbox, integrating email and live chat for streamlined interaction management. With easy access to order and shipping details and the ability to process refunds directly from your inbox, it simplifies administrative tasks. The app also features in-depth analytics, providing insights for both individual team members and the entire organization, aiming to save time, enhance customer satisfaction, and empower teams to deliver superior service. Whether you’re looking to boost efficiency or improve brand reputation, Brandwise equips your team with the tools needed to win more customers and streamline operations.
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Mailo | AI Email Support

Mailo | AI Email Support

  • $19-$499 / Month
  • 7 Days Free Trial
7.2
5 Reviews
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AI-driven email management for exceptional customer service Show more

Mailo Ai is an innovative customer support tool designed to optimize email management through advanced artificial intelligence. Its AI-driven automation capabilities allow businesses to efficiently handle customer inquiries, providing personalized and prompt responses that elevate customer satisfaction. By automating email classification and response generation, Mailo Ai eliminates the need for manual sorting, allowing support teams to focus on more critical tasks. Seamlessly integrating with platforms like Shopify, it enables businesses to streamline their support workflows without disrupting existing systems. Furthermore, its advanced customer sentiment analysis helps prioritize emails, ensuring that urgent matters are addressed promptly. Overall, Mailo Ai transforms customer support into a more efficient, responsive, and time-saving process.
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Ultimate Contact Page

Ultimate Contact Page

  • Free Plan Available
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Streamline support: FAQs, order tracking, AI chat, contact form unified.

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Zopi AI Chatbot ‑ OpenClaw

Zopi AI Chatbot ‑ OpenClaw

  • $19.99-$199.99 / Month
  • Free Plan Available
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"24/7 AI shopping assistant for personalized customer support and product recommendations."

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HelpZenith - Ticket & HelpDesk

HelpZenith - Ticket & HelpDesk

  • $10-$299 / Month
  • Free Plan Available
(1/5)
1 Reviews
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Efficiently elevate customer satisfaction with HelpZenith. Show more

HelpZenith ‑ Ticket & HelpDesk is a robust customer support solution designed to enhance service delivery and streamline ticket management. This versatile app allows businesses to transform incoming emails into tickets, consolidating them within a centralized system for efficient handling. With HelpZenith, access detailed reports that offer valuable insights into support activities, aiding in continuous improvement and strategic decision-making. The app also features workflow automation, facilitating the automatic assignment, categorization, and response to queries, thereby optimizing operational efficiency. Users are empowered with a seamless customer portal enabling them to independently create, manage, and track their support tickets. HelpZenith revolutionizes customer support by simplifying complexities and boosting satisfaction levels, fostering a more responsive and effective support experience. Embrace this all-in-one solution to embark on a transformative support journey that elevates your business’s reputation for exceptional service.
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Enorm Ask a question

Enorm Ask a question

  • $3.99 / Month
  • 7 Days Free Trial
7.9
14 Reviews
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Let your Customers ask Questions and get Answers Show more

Enorm Ask a Question is a versatile app that empowers customers to inquire about multiple products seamlessly, enhancing your understanding of popular items. The app notifies administrators via email every time a question is posed, ensuring prompt attention and engagement. Admins have the flexibility to respond directly through email or on the question board, with all answers prominently displayed on the respective product pages. The app is designed with easy customization in mind, allowing you to tailor the "ask a question" feature to align with your website's theme effortlessly. Its responsive layout ensures optimal performance across various devices, enhancing user experience for both customers and administrators alike. Enorm Ask a Question not only enhances customer interaction but also provides valuable insights into product demand and customer preferences.
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TripodChat

TripodChat

  • $14.99-$49.99 / Month
  • 7 Days Free Trial
  • New
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AI-driven chatbot for personalized shopping assistance and seamless customer interactions.

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Calm Desk Warranty Logger

Calm Desk Warranty Logger

  • Free Plan Available
  • New
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Centralize Shopify warranty management and claims tracking effortlessly.

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ActDeskAI

ActDeskAI

  • $29-$299 / Month
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AI-driven Shopify support: auto-trains, resolves tickets, and routes complex issues.

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Garam: Sales ChatBot&LiveChat

Garam: Sales ChatBot&LiveChat

  • Free Plan Available
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Live Chat, AI Copilot for customer support Show more

Garam ‑ LiveChat & AI ChatBot is an intuitive customer support tool designed specifically for Shopify users, offering a robust set of features to improve customer service standards. The app provides a seamless live chat function that enables real-time engagement with customer inquiries, ensuring instant support and communication. Coupled with an AI-driven chatbot, Garam efficiently manages common questions, allowing you to focus on more complex issues. This dual approach enhances customer satisfaction, streamlining operations and potentially boosting sales. Users can train and refine the AI for better alignment with their brand's voice, resulting in more personalized interactions. Additionally, Garam's open and close inbox system helps to organize and manage conversations effortlessly, ensuring no customer query goes unanswered. Overall, Garam empowers businesses to deliver timely and effective support, elevating the customer experience on Shopify.
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Respondize

Respondize

  • $10.49 / Month
  • Free Plan Available
  • 7 Days Free Trial
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Centraliza correos, convierte en tickets, automatiza respuestas según políticas de tienda.

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Phone Numbers & Calls ‑ SBoard

Phone Numbers & Calls ‑ SBoard

  • $8-$20 / Month
  • 7 Days Free Trial
7.4
10 Reviews
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Free number for better customer support & sale conversions Show more

Phone Numbers & Calls - SBoard is an essential app for businesses seeking to enhance customer service and boost sales by providing a toll-free phone number for their store. This convenient service allows customers to easily call or text, ensuring they have quick access to your support team, which can lead to increased customer satisfaction and reduced customer churn. A dedicated business number not only helps in managing professional communications but also protects your privacy and personal time, keeping your work-life balance intact. Furthermore, having a verified phone number enhances your store's credibility, as it allows verification with major platforms like Google, Facebook, and Alibaba Merchant accounts, signaling a trustworthy presence. Whether you're a small business or a growing enterprise, SBoard is designed to make your customer interactions seamless and professional.
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Can I Help

Can I Help

  • Free Plan Available
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24/7 AI support boosting sales and resolving issues effortlessly.

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Jaweb AI Chatbot & Live Chat

Jaweb AI Chatbot & Live Chat

  • $29.99-$299 / Month
  • Free Plan Available
  • 3 Days Free Trial
8.2
5 Reviews
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AI chatbot for order tracking and automated support Show more

JawebChatbot is a powerful AI-driven application tailored specifically for Shopify merchants to streamline order tracking and elevate customer support experiences. It provides real-time updates on orders, ensuring that customer inquiries are addressed promptly and accurately. By automating routine support tasks, the app allows merchants to concentrate on scaling their businesses rather than getting bogged down with everyday customer service issues. This tool is especially advantageous for merchants managing high volumes of orders, offering a significant boost in efficiency and customer satisfaction. With features like 24/7 customer support and a dashboard that provides easy access to all functionalities, JawebChatbot stands out as an essential tool for merchants looking to optimize their operations. Additionally, the app leverages the power of the ChatGPT-3.5 model, fine-tuning responses to ensure they're both relevant and precise.
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Unanimity

Unanimity

  • $490 / Month
  • Free Plan Available
  • 14 Days Free Trial
8.2
1 Reviews
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Automate support with AI centralizing inquiries for efficiency Show more

UnanimityAI is a cutting-edge application designed to revolutionize customer support by consolidating inquiries from platforms like WhatsApp, Instagram, and Gmail into a single unified interface. This powerful tool streamlines ticket management by automatically routing complex issues to designated team members and employs advanced AI to provide immediate, context-aware responses. Perfect for expanding businesses and overloaded support teams, UnanimityAI significantly reduces response times and boosts customer satisfaction, allowing teams to prioritize more strategic initiatives. The AI assistant not only drafts efficient responses for routed tickets but also optimizes order management by retrieving and updating order details. Embrace a simplified support process and elevate your service efficiency with UnanimityAI. With smart routing functions, this app ensures seamless coordination and manages customer interactions with unprecedented ease.
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Gladly: CX AI built for LTV

Gladly: CX AI built for LTV

  • $120 / Month
  • Free Plan Available
7.7
28 Reviews
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People-centered customer service platform for eCommerce brands Show more

Gladly is a revolutionary customer service platform that prioritizes people over tickets, offering a holistic view of the customer journey. Tailored for commerce brands, it seamlessly connects customers to the right agents by leveraging a comprehensive, lifelong conversational stream that includes voice, email, SMS, chat, social messaging, and self-service. This unified approach eliminates the inefficiencies of channel switching and ensures full conversation histories are always available. By threading all communication channels into a single, time-organized stream, Gladly transforms agents into brand heroes capable of delivering exceptional, personalized service. This platform not only reduces costs and complexity with its all-in-one solution but also enhances customer experiences by matching them with agents based on real-time data and skills. It’s no wonder that some of the world's most cherished brands rely on Gladly to elevate their customer service experience.
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eDesk

eDesk

  • $49-$149 / Month
  • 14 Days Free Trial
7.9
27 Reviews
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Delight customers. Maximize profit. AI-powered helpdesk & chat Show more

The Customer Service Helpdesk App is designed to enhance customer satisfaction and boost profitability by providing faster, more personalized responses across various sales channels. This app centralizes all messaging from marketplaces, webstores, and social platforms into a single smart inbox, allowing you to manage email, live chat, and voice conversations seamlessly. With integrated order and customer information available with each message, handling returns, cancellations, and duplicate orders becomes effortless. The app leverages AI-driven technology to summarize and automate responses, further streamlining customer support processes. It also enables easy integration with order fulfillment partners and Klaviyo CRM, ensuring a connected operational ecosystem. Advanced features like conversation summaries, suggested responses, and hands-free responses, along with order management capabilities, make it an essential tool for businesses seeking to optimize their customer service strategy.
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In today's fast-paced e-commerce environment, managing customer support efficiently is paramount for businesses looking to succeed. Shopify support ticket management apps play a crucial role by streamlining operations, enhancing customer experiences, and ultimately contributing to business growth. These apps integrate seamlessly with your Shopify store, enabling you to handle customer inquiries promptly and effectively, ensuring that your support team can provide timely and accurate resolutions to customer issues.

Explore the impressive range of support ticket management apps listed here to find the perfect solution for your business needs.

Frequently Asked Questions (FAQ)

1. What are Shopify support ticket management apps?

Shopify support ticket management apps are tools that help businesses efficiently handle customer support inquiries by organizing and tracking tickets, providing a centralized system to address customer issues swiftly.

2. How do these apps improve customer experience?

By streamlining the support process, these apps ensure that customer issues are addressed quickly and accurately, leading to higher satisfaction rates and a more positive overall experience.

3. Can these apps integrate with my existing systems?

Yes, many Shopify support ticket management apps offer seamless integration with existing CRM systems, email platforms, and other essential business tools, enhancing their functionality and ease of use.

4. Are these apps suitable for small businesses?

Absolutely, these apps are designed to meet the needs of businesses of all sizes, providing scalable solutions that can grow alongside your business.

5. What features should I look for in a support ticket management app?

Consider features such as automated ticketing, customer communication tools, reporting capabilities, multi-channel support, and scalability when choosing an app.

6. Are there free versions of these apps available?

Many support ticket management apps offer free versions or trials so you can evaluate the features and determine if they meet your business needs before committing to a paid plan.

7. How can these apps boost my store's growth?

By improving customer service efficiency and satisfaction, these apps can lead to increased customer retention and positive reviews, boosting your store's reputation and growth.

8. Do these apps support multi-language customer service?

Some support ticket management apps offer multi-language support, allowing you to effectively serve a diverse customer base across various regions.

9. How can I get started with integrating a support ticket management app?

Start by exploring the apps listed here, evaluating their features, and selecting one that aligns with your business needs. Follow the app installation and setup instructions to integrate it with your Shopify store.

10. What level of support can I expect from the app providers?

Most app providers offer comprehensive support including documentation, tutorials, and direct customer service to help you successfully implement and use their solutions.

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