Taranker.Com Logo
6.8
Tidio ‑ Live Chat & AI Chatbot logo

Tidio ‑ Live Chat & AI Chatbot

Develop by TIDIO LLC

$29-$39

/ Month
Free plan available 7 Days Free Trial

Live Chat boosted with Chatbots for the best customer support

Product recommendations
Ai-powered chatbots
Visitor engagement
Live chat interaction
Sales boosting chatbots
Common questions resolving
Unified messaging platform
Dedicated shopify integration
Simple ticketing system

About Tidio ‑ Live Chat & AI Chatbot

Launched Jul 13, 2014

Categories

Built by TIDIO LLC

Email :

[email protected]

Address

149 New Montgomery St 4th Floor, San Francisco, CA, CA 94105, US

Website Support Portal Privacy policy FAQ Document
ZB: WhatsApp & Messenger Chat logo
(15 Reviews)
$4.99-$19.99 / Month
  • Free Plan Available
  • Sponsored

Support your customers quickly using Facebook Live Chat.

Introduction Video

Description

Improve customer experience with a chatbot, AI agent, and live chat in one help desk for your store.

Tidio lets you engage customers with pre-set messages and talk to them as they shop via live chat. But it’s more than just a live chat extension and chatbot app for Shopify. You can also use conversational AI to upsell via personalized product recommendations. Tidio lets you view customers in real time and learn what products they viewed to increase average order value with discount codes. All this from one helpdesk with dedicated Shopify features.

Tidio lets you engage customers with pre-set messages and talk to them as they shop via live chat. But it’s more than just a live chat extension and chatbot app for Shopify. You can also use conversational AI to upsell via personalized product recommendations. Tidio lets you view customers in real time and learn what products they viewed to increase average order value with discount codes. All this from one helpdesk with dedicated Shopify features. more
  • Live chat app—provide live support, resolve issues, and sell via chat and video
  • Chatbot integration—create chatbot automation flows and feed your funnel 24/7
  • AI chatbot—resolve most customer support issues with Lyro the AI sales assistant
  • Help desk software—manage everything from one, easy-to-use, centralized panel
  • Real-time omni-channel support—Preview carts, past orders and recommend products

Pros

  • Enables excellent customer service and turns passive visitors into active buyers
  • Ready-to-use sales and support chatbots that increase revenue and answer common customer questions
  • Supports managing all customer messages in one place
  • Integration with Shopify is quick and straightforward
  • Live chat allows for quick problem-solving and proactive selling
  • Lyro AI bot can automatically solve customer questions
  • Features like previewing carts, checking order history, and recommending products directly in chat
  • Simple ticketing system for managing and resolving customer requests
  • App is highly rated by users for convenience, effectiveness, and customizable features
  • Dedicated mobile app allows communication with customers from anywhere

Top Helpful Reviews

Agesify

Jul 23, 2025  on Shopify

Great app, Great features. Great customer service from Raquel. This app is very usefull for my brand Agesify.

SGI

Jul 21, 2025  on Shopify

This has an expensive and complex price structure, involving paying for flows, then chats, then customer service. I paid for a plan and in 1 day I needed to upgrade again!! if you have any starter plans then you still cannot see crucial information. Just beware, if you want full functionality monthly for a half decent website you will probably land up paying $300 pm not $59 as advertised.

WatchPlaza

Jul 21, 2025  on Shopify

It's not possible to bulk export chats. Tidio is not transparant. If webshops receive visitors on their website, the chat conversations should be managed by the customers of Tidio, in this case the webshop, which should be able to bulk export the chats. I found 20+ alternatives in the Shopify appstore already. Chatty seems to be the best alternative. Edit: Chatty doesn't have this feature standard implemented, but after asking, they replied to me within 1 minute that it's manually possible, because they put their customer on no 1. When I asked Tidio to do this, your employee told me that the chats & chat history belong to Tidio only, not the customers of Tidio (Shopify webshops in this case). Update 2025-07-18: Not necessary anymore to export chats, which seems surprisingly possible now. I will never work with TIDIO LLC anymore in the future. Update 2025-07-21: Since when is it available in the plus plan? Also your customer support employee didn't mention this. He clearly stated that it wouldn't be possible at all, because the chats belonged to Tidio, according to this Tidio employee. If Tidio employs such employees, I don't need to work with them, but that's my current opinion.

WatchPlaza

Jul 18, 2025  on Shopify

It's not possible to bulk export chats. Tidio is not transparant. If webshops receive visitors on their website, the chat conversations should be managed by the customers of Tidio, in this case the webshop, which should be able to bulk export the chats. I found 20+ alternatives in the Shopify appstore already. Chatty seems to be the best alternative. Edit: Chatty doesn't have this feature standard implemented, but after asking, they replied to me within 1 minute that it's manually possible, because they put their customer on no 1. When I asked Tidio to do this, your employee told me that the chats & chat history belong to Tidio only, not the customers of Tidio (Shopify webshops in this case). Edit 2025-07-18: Not necessary anymore to export chats, which seems surprisingly possible now. I will never work with TIDIO LLC anymore in the future.

WatchPlaza

Jul 17, 2025  on Shopify

It's not possible to bulk export chats. Tidio is not transparant. If webshops receive visitors on their website, the chat conversations should be managed by the customers of Tidio, in this case the webshop, which should be able to bulk export the chats. I found 20+ alternatives in the Shopify appstore already. Chatty seems to be the best alternative. Edit: Chatty doesn't have this feature standard implemented, but after asking, they replied to me within 1 minute that it's manually possible, because they put their customer on no 1. When I asked Tidio to do this, your employee told me that the chats & chat history belong to Tidio only, not the customers of Tidio (Shopify webshops in this case).

skunkwork.co.uk

Jul 15, 2025  on Shopify

Have gone down hill over the years. A simple install turned into weeks of back and forth over the slowest customer service I've experienced in a long time. Lack of developer knowledge to remedy simple issues. Has become outdated and seems to be moving backwards in terms of app evolvement/service care.

FYNEXA

Jul 09, 2025  on Shopify

vraiment suis tres fiere de tidio il peut gerer tout ton travail et vraiment service client tres actif

Canine Natural Cures

Jul 03, 2025  on Shopify

Our business is in the pet healthcare centre. We want to leverage the benefits of AI without automating too much. I was struggling to find a help desk and live chat which was flexible enough to permit this. I downloaded and trialled at least 4 other alternatives and none of them could provide the flexible options that Tidio could. Its early days and we are still i our trial period but I think this platform is going to be a real asset to my business. we are a small team of 4 and as the business owner I am the only one with in depth knowledge however with the use of AI to 'suggest' not automate responses, it will enable my staff to start responding to many of the enquiries that we receive. Moreover the customer service available on this app is fantastic. The automated help desk is great but they quickly put you through to a live agent if required who responds quickly. I had to escalate a couple of issues that the live agent could not resolve and these issues are being worked on currently but I have every confidence that they will be sorted out. None of the other options that I looked at provided live support quite like it and that was one of the key deciding factors when making a decision. Thanks Tidio. You are doing a great job.

Colorado Craft Beef

Jul 02, 2025  on Shopify

This has been a great service so far. It's cut down the time I spend with customer ordering communications back at least 50%.

HUUS

Jul 01, 2025  on Shopify

Very good so far, pricing becomes a challenge once you scale AI conversations and flows but it's a great tool.

Chatty AI Chatbot & Live Chat logo
(1,500 Reviews)
$19.99-$49.99 / Month
  • Free Plan Available
  • Verified

Enhance Help center: WhatsApp, Live chat, FAQs, Inbox, Chatbot...

VanChat AI Chatbot & Live Chat logo
(79 Reviews)
$39-$599 / Month
  • 7 Days Free Trial

GPT4 AI Chatbot to increase sales and provide customer service...

Wizybot ‑ AI Chatbot logo
(158 Reviews)
$49.99-$499.99 / Month
  • Free Plan Available

Automatize customer support requests with ChatGPT AI

Juphy: AI Chatbot & ChatGPT logo
(38 Reviews)
$19-$99 / Month
  • Free Plan Available

24/7 AI Chatbot for after-hours sales and support

More App like this

Wappify ‑ WhatsApp Marketing logo
(10 Reviews)
$4.99-$19.99 / Month
  • 7 Days Free Trial

WhatsApp marketing for abandoned carts, send offers &...

WhatFlow‑WhatsApp Automation logo
(102 Reviews)
$4.99-$14.99 / Month
  • Free Plan Available

Automatic order confirmation and tagging with WhatsApp.

Chaty: WhatsApp & Chat buttons logo
(170 Reviews)
$15-$79 / Month
  • Free Plan Available

Add WhatsApp Chat, Facebook Messenger, Line & 20+ Chat...

DC WhatsApp Marketing+Helpdesk logo
(167 Reviews)
$49-$299 / Month
  • 14 Days Free Trial

Manage Customer Service on WhatsApp, send Marketing Broadcasts...

Scroll to Top