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Tidio ‑ Live Chat & AI Chatbot logo

Tidio ‑ Live Chat & AI Chatbot

Develop by TIDIO LLC

$29-$39

/ Month
Free plan available 7 Days Free Trial

Live Chat boosted with Chatbots for the best customer support

Product recommendations
Ai-powered chatbots
Visitor engagement
Live chat interaction
Sales boosting chatbots
Common questions resolving
Unified messaging platform
Dedicated shopify integration
Simple ticketing system

About Tidio ‑ Live Chat & AI Chatbot

Launched Jul 13, 2014

Categories

Built by TIDIO LLC

Email :

[email protected]

Address

149 New Montgomery St 4th Floor, San Francisco, CA, CA 94105, US

Website Support Portal Privacy policy FAQ Document
ZB: WhatsApp & Messenger Chat logo
(16 Reviews)
$4.99-$19.99 / Month
  • Free Plan Available
  • Sponsored

Support your customers quickly using Facebook Live Chat.

Introduction Video

Description

Improve customer experience with a chatbot, AI agent, and live chat in one help desk for your store.

Tidio lets you engage customers with pre-set messages and talk to them as they shop via live chat. But it’s more than just a live chat extension and chatbot app for Shopify. You can also use conversational AI to upsell via personalized product recommendations. Tidio lets you view customers in real time and learn what products they viewed to increase average order value with discount codes. All this from one helpdesk with dedicated Shopify features.

Tidio lets you engage customers with pre-set messages and talk to them as they shop via live chat. But it’s more than just a live chat extension and chatbot app for Shopify. You can also use conversational AI to upsell via personalized product recommendations. Tidio lets you view customers in real time and learn what products they viewed to increase average order value with discount codes. All this from one helpdesk with dedicated Shopify features. more
  • Live chat app—provide live support, resolve issues, and sell via chat and video
  • Chatbot integration—create chatbot automation flows and feed your funnel 24/7
  • AI chatbot—resolve most customer support issues with Lyro the AI sales assistant
  • Help desk software—manage everything from one, easy-to-use, centralized panel
  • Real-time omni-channel support—Preview carts, past orders and recommend products

Pros

  • Enables excellent customer service and turns passive visitors into active buyers
  • Ready-to-use sales and support chatbots that increase revenue and answer common customer questions
  • Supports managing all customer messages in one place
  • Integration with Shopify is quick and straightforward
  • Live chat allows for quick problem-solving and proactive selling
  • Lyro AI bot can automatically solve customer questions
  • Features like previewing carts, checking order history, and recommending products directly in chat
  • Simple ticketing system for managing and resolving customer requests
  • App is highly rated by users for convenience, effectiveness, and customizable features
  • Dedicated mobile app allows communication with customers from anywhere

Top Helpful Reviews

Vach Cittoni

Jun 20, 2025  on Shopify

Downloaded it. Said it already linked with shopify with the wrong email and wanted my password which at that point i hadnt even set up and when I went to chat, it wanted my email to get back to me, so I'm assuming a live chat app should have live app support!! Doesnt seem like something I want to have to support my customers

PacificSecurite

Jun 16, 2025  on Shopify

Application très complète et très performante, je ne suis pas déçu de l'utiliser ! La gestion automatique des discussions par IA fonctionne bien et la mise en place est très simple. De plus le support est sympa et aide en cas de problème.

Rhinestone Jewelry Corporation

Jun 16, 2025  on Shopify

Inferior support made it difficult to go forward. I have a strong technical background and went through the setup and integrations fine on my own. I had a few questions that I did not see options for. For example "Is there a timeout period in the chat where the visitor asks the first question and doesnt get a response for a long enough period of time that they will be offered the ability create a ticket and be followed up on. Kate in support told me multiple times that it doesn't exist and you need to set your user as being AWAY which is obvious. But users dont always remember this and professional chat systems usually have a time out period and offer this option to the customer. After many "No, we don't have that" answers and me posing the question multiple different ways (15 minutes), she finally told me "yeah, we have that" and then kept forwarding me to the wrong page. My first day and few incidents like that. It was not worth the trouble and I uninstalled. It was a 15 minute waste to setup and make email and dns changes and 30 minutes of suffering with poor support and frustration and I got nowhere and she would not escalate the question. The company needs to hire more carefully, train more carefully and monitor the support reps. This one may have slipped throught the cracks, but I don't have time to play around. The reason that I did not give a 1 star, is that I believe that the product mihgt be good and offers the right features that I needed. But the app includes the whole package and without support becomes useless. Edited 06-16-25: I am editing this review, because of the company's ignorance in addressing the issues mentioned and trying to publicly deflect or discount their shortcomings. 1. What you are saying that I called a timeout included with a full explanation in the chat is EXACTLY what you are calling a FALLBACK FLOW. If you can not see this, then you too have an issue. 2. The screen shots and url which I showed are EXACTLY the same page yet had different options, perhaps due to a permissions issue or subscription level. 3. Then she asked me for a PUBLIC key, which is not something that we would share. If I have a key that she does not know about, then it is kept secret for a reason. In addition, if you believe what you have said is true, then she had no need to ever ask for a PUBLIC key. The bottom line is that I got inferior support which the company itself hired and trained and is not trying to publicly dilute or discount my review. You surely would have been more successful sending me a personal email and saying something like "We are really sorry about the shortfall that you had with support and we are going to use this information to help improve our support...and once we do, we will let you know and hope that you will consider trying us again". In that case, with that kind of sincerity, I would believe that the company genuinely cares and will take steps to improve and I probably would have removed my review and would possibly try it gain in the future if I didn't find an app that fit the bill in the meantime.

ASTKNAN

Jun 12, 2025  on Shopify

Bad and incredibly expensive. It promotes itself by placing its rights, and if you want to remove them, you have to pay a lot. It is not suitable for everyone with an average or lower budget. I advise using cheaper alternatives.

Buyn AB

Jun 09, 2025  on Shopify

Not sure how this can be free, that's how powerful the tool is. Customer support great as well, strongly recommended.

A&O

Jun 05, 2025  on Shopify

It could be great but it's very buggy and it takes massive resources from your shop, immediately downgrading the LCP and INP shop performance (speed) once you install it and activate it, which will ruin the Google ranking considerably. When you try to integrate it you're met with a white blank screen and have to jump around to try and figure out what's going on. If your email for the store differs from the Shopify email, it appears to be unable to do a recognised integration and installation even if you've installed it, which becomes messy. Support never seem available, and they appear to use their own bots for support which is not helpful. Who has time to wait days one end to get a response when you're working on integrating it? By the time they get back to you (if they ever; I never got a response) you've moved on to something else that works.

Cellmetics Beauty

May 28, 2025  on Shopify

I have deleted an app and it STILL LEFT CODE. No one cares from Tidio, they do not reply how to delete that code!!!!!!!!!!!!!!

CozeeCoo

May 21, 2025  on Shopify

I've been using Tidio for my customers for a while now. The AI chatbot works but the company's model is really disapointing. Our website gets thousands of viewers with questions but the model is limited conversations per month. Once the limitation is reached, these questions go into a Live Conversation, which is not met if you don't have the team set up for this. So instead of unanswered questions defaulting to your email for example, you get a waterfall of Live Chat questions in Tidio. *Hopefully* your notifications are turned on for this. Mine were not. So I had a lot of unmet customer questions. What a mess. Of course I am happy to set up unlimited conversations... except there is only a tier of limited conversations set up at a price *starting* at $749 USD/month. This is simply unworkable. What a messy model. I'm moving onto an app that supports growth.

Medusafilters

May 09, 2025  on Shopify

Tidio is an amazing customer support app! The live chat and AI-powered bot that learns over time are fantastic for automating responses and improving efficiency. It offers all the features you need, like custom workflows and multi-channel support. The setup is easy, and the support team is fast, friendly, and always helpful. Highly recommend it!

PuroEstadoFisico.com

May 06, 2025  on Shopify

Terrible Customer Support – 30+ Days, No Resolution We have spent over a month trying to resolve a basic WhatsApp‑integration error on Tidio. Despite countless emails, chatbot conversations, and a “Level 2” escalation, our phone number still shows as "pending" and messages never send. - 30+ days, still broken. Every reply repeats the same “disconnect and reconnect” script—nothing changes. - No live technician. All contact is through an automated bot or delayed email; no real person ever jumps on a call or screenshare. - Business impact ignored. Our store relies on WhatsApp to serve customers; Tidio’s inaction has cost us sales and credibility. - Empty promises. Each “we’ll get back to you shortly” stretches into days of silence. If you want a platform whose "only" support is a bot that recycles canned responses, Tidio is perfect. If you value rapid, human‑centered help for mission‑critical features, look elsewhere—I’m canceling and moving back to Meta’s own (free) tools.

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