Taranker.Com Logo
7.1
Tidio ‑ Live Chat & AI Chatbot logo

Tidio ‑ Live Chat & AI Chatbot

Develop by TIDIO LLC

$29-$39

/ Month
Free plan available 7 Days Free Trial

Live Chat boosted with Chatbots for the best customer support

Product recommendations
Ai-powered chatbots
Visitor engagement
Live chat interaction
Sales boosting chatbots
Common questions resolving
Unified messaging platform
Dedicated shopify integration
Simple ticketing system

About Tidio ‑ Live Chat & AI Chatbot

Launched Jul 13, 2014

Categories

Built by TIDIO LLC

Email :

[email protected]

Address

149 New Montgomery St 4th Floor, San Francisco, CA, CA 94105, US

Website Support Portal Privacy policy FAQ Document
ZB: WhatsApp & Messenger Chat logo
(16 Reviews)
$4.99-$19.99 / Month
  • Free Plan Available
  • Sponsored

Support your customers quickly using Facebook Live Chat.

Introduction Video

Description

Improve customer experience with a chatbot, AI agent, and live chat in one help desk for your store.

Tidio lets you engage customers with pre-set messages and talk to them as they shop via live chat. But it’s more than just a live chat extension and chatbot app for Shopify. You can also use conversational AI to upsell via personalized product recommendations. Tidio lets you view customers in real time and learn what products they viewed to increase average order value with discount codes. All this from one helpdesk with dedicated Shopify features.

Tidio lets you engage customers with pre-set messages and talk to them as they shop via live chat. But it’s more than just a live chat extension and chatbot app for Shopify. You can also use conversational AI to upsell via personalized product recommendations. Tidio lets you view customers in real time and learn what products they viewed to increase average order value with discount codes. All this from one helpdesk with dedicated Shopify features. more
  • Live chat app—provide live support, resolve issues, and sell via chat and video
  • Chatbot integration—create chatbot automation flows and feed your funnel 24/7
  • AI chatbot—resolve most customer support issues with Lyro the AI sales assistant
  • Help desk software—manage everything from one, easy-to-use, centralized panel
  • Real-time omni-channel support—Preview carts, past orders and recommend products

Pros

  • Enables excellent customer service and turns passive visitors into active buyers
  • Ready-to-use sales and support chatbots that increase revenue and answer common customer questions
  • Supports managing all customer messages in one place
  • Integration with Shopify is quick and straightforward
  • Live chat allows for quick problem-solving and proactive selling
  • Lyro AI bot can automatically solve customer questions
  • Features like previewing carts, checking order history, and recommending products directly in chat
  • Simple ticketing system for managing and resolving customer requests
  • App is highly rated by users for convenience, effectiveness, and customizable features
  • Dedicated mobile app allows communication with customers from anywhere

Top Helpful Reviews

CozeeCoo

May 21, 2025  on Shopify

I've been using Tidio for my customers for a while now. The AI chatbot works but the company's model is really disapointing. Our website gets thousands of viewers with questions but the model is limited conversations per month. Once the limitation is reached, these questions go into a Live Conversation, which is not met if you don't have the team set up for this. So instead of unanswered questions defaulting to your email for example, you get a waterfall of Live Chat questions in Tidio. *Hopefully* your notifications are turned on for this. Mine were not. So I had a lot of unmet customer questions. What a mess. Of course I am happy to set up unlimited conversations... except there is only a tier of limited conversations set up at a price *starting* at $749 USD/month. This is simply unworkable. What a messy model. I'm moving onto an app that supports growth.

Medusafilters

May 09, 2025  on Shopify

Tidio is an amazing customer support app! The live chat and AI-powered bot that learns over time are fantastic for automating responses and improving efficiency. It offers all the features you need, like custom workflows and multi-channel support. The setup is easy, and the support team is fast, friendly, and always helpful. Highly recommend it!

PuroEstadoFisico.com

May 06, 2025  on Shopify

Terrible Customer Support – 30+ Days, No Resolution We have spent over a month trying to resolve a basic WhatsApp‑integration error on Tidio. Despite countless emails, chatbot conversations, and a “Level 2” escalation, our phone number still shows as "pending" and messages never send. - 30+ days, still broken. Every reply repeats the same “disconnect and reconnect” script—nothing changes. - No live technician. All contact is through an automated bot or delayed email; no real person ever jumps on a call or screenshare. - Business impact ignored. Our store relies on WhatsApp to serve customers; Tidio’s inaction has cost us sales and credibility. - Empty promises. Each “we’ll get back to you shortly” stretches into days of silence. If you want a platform whose "only" support is a bot that recycles canned responses, Tidio is perfect. If you value rapid, human‑centered help for mission‑critical features, look elsewhere—I’m canceling and moving back to Meta’s own (free) tools.

Refinished Bath Solutions

May 06, 2025  on Shopify

Tidio has been a big help for us so far. Lyro handles all the repetitive questions, saving us time, and its easy to set up and use. Plus, their customer service is fantastic if you need any help getting started.

Known @ Home

Apr 06, 2025  on Shopify

It's a really poor design and user experience. They really just want to upsell you to pay for the premium rate, which is so expensive. It's basically impossible to use without that. I tried, paid, and canceled.

Kure NZ

Mar 28, 2025  on Shopify

So far the AI chat bot is helping us reduce staff time answering reptitive questions that are easily answerable. We've made some sales with the AI bot also. The support team have been responsive and helpful.

Subwear

Mar 19, 2025  on Shopify

The app seems incredibly promising but it's unclear in terms of how to scale it and use it - we have previously asked for an overview and the support agent missed our meetings twice and messaging execs or anyone was flatly ignored. Despite this we have gone with Tidio and while everything seems so incredibly promising. the only promise of support has been severely lacking

FGMN Nursery

Mar 13, 2025  on Shopify

I honestly don’t even know how to describe what happened. I paid for a plan because I wanted the chat page. I then received an email from Raquel, who stated that there are significant abuses of the chat page and I therefore have to prove my reasons for wanting it. I message back that this doesn’t sound like an upstanding company. Hours later I receive another response from Chris, who states he’s with the legal team, but oddly has a Customer Experience title. Within the thread that Chris forwarded to me is an email from Joel, who explicitly states that he’s not replying to me so that I don’t think something went wrong on their side. Too late. I definitely think there’s something wrong on their side. I cannot uninstall this app fast enough, and have asked for a refund. I don’t know what you, the reader, may want to do with this information, but I can’t suggest that you use them. There are plenty of other live chats out there with fewer red flags when talking to clients. Update: As you can see they replied here, they also emailed me asking me to edit my review because...and here let me quote Jack, "But I also want to be honest—while the mistake was bad, it wasn’t as sketchy as it might have seemed." Because nothing says sketchy like a company having to say "we're not sketchy".

Amuse Ground

Feb 18, 2025  on Shopify

Very helpful customer service contacted us for a meeting to explain how to use their apps to their full potential.

OllieBoo

Feb 13, 2025  on Shopify

Amazing app and functionalities. It has a lot of features in one. You only need this app for everything

lookfor AI Chatbot & Live Chat logo
(27 Reviews)
$59-$599 / Month
  • Free Plan Available

ChatGPT AI chatbot to increase sales with human-like live...

BestChat: AI Chatbot+Live Chat logo
(151 Reviews)
$10-$60 / Month
  • Free Plan Available

Integrates with Facebook, WhatsApp, Instagram. Supports...

Wizybot ‑ AI Chatbot logo
(145 Reviews)
$49.99-$499.99 / Month
  • Free Plan Available

Automatize customer support requests with ChatGPT AI

Chatra — Live Chat & Chatbot logo
(326 Reviews)
$31-$41 / Month
  • Free Plan Available

Chat with site visitors to boost engagement and drive sales....

More App like this

Ctx: WhatsApp Chat + Marketing logo
(277 Reviews)
$8.99-$24.99 / Month
  • Free Plan Available

Support on whatsapp chat & recover abandoned carts with...

Shopify Inbox logo
(4,661 Reviews)
  • Free Plan Available
  • Verified

Connect with shoppers and drive sales with chat

Commslayer ‑ Helpdesk & Chat logo
(45 Reviews)
$29-$75 / Month
  • Free Plan Available

Solve support tickets faster with a helpdesk built for D2C...

Robo Calls ‑ Pakistan logo
(23 Reviews)
  • Free Plan Available

Automated order confirmation call to mobile number in Pakistan...

Scroll to Top