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Tidio ‑ Live Chat & AI Chatbot logo

Tidio ‑ Live Chat & AI Chatbot

Develop by Shopify

$29-$39

/ Month
Free plan available 7 Days Free Trial

Live Chat boosted with Chatbots for the best customer support

Product recommendations
Ai-powered chatbots
Visitor engagement
Live chat interaction
Sales boosting chatbots
Common questions resolving
Unified messaging platform
Dedicated shopify integration
Simple ticketing system

About Tidio ‑ Live Chat & AI Chatbot

Launched Jul 13, 2014

Categories

Built by Shopify

Address

Yuanzheng Building, NO.19 Langshan Road, Nanshan district, SHENZHEN, GD, 518000, CN

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Introduction Video

Description

Improve customer experience with a chatbot, AI agent, and live chat in one help desk for your store.

Tidio lets you engage customers with pre-set messages and talk to them as they shop via live chat. But it’s more than just a live chat extension and chatbot app for Shopify. You can also use conversational AI to upsell via personalized product recommendations. Tidio lets you view customers in real time and learn what products they viewed to increase average order value with discount codes. All this from one helpdesk with dedicated Shopify features.

Tidio lets you engage customers with pre-set messages and talk to them as they shop via live chat. But it’s more than just a live chat extension and chatbot app for Shopify. You can also use conversational AI to upsell via personalized product recommendations. Tidio lets you view customers in real time and learn what products they viewed to increase average order value with discount codes. All this from one helpdesk with dedicated Shopify features. more
  • Live chat app—provide live support, resolve issues, and sell via chat and video
  • Chatbot integration—create chatbot automation flows and feed your funnel 24/7
  • AI chatbot—resolve most customer support issues with Lyro the AI sales assistant
  • Help desk software—manage everything from one, easy-to-use, centralized panel
  • Real-time omni-channel support—Preview carts, past orders and recommend products

Pros

  • Enables excellent customer service and turns passive visitors into active buyers
  • Ready-to-use sales and support chatbots that increase revenue and answer common customer questions
  • Supports managing all customer messages in one place
  • Integration with Shopify is quick and straightforward
  • Live chat allows for quick problem-solving and proactive selling
  • Lyro AI bot can automatically solve customer questions
  • Features like previewing carts, checking order history, and recommending products directly in chat
  • Simple ticketing system for managing and resolving customer requests
  • App is highly rated by users for convenience, effectiveness, and customizable features
  • Dedicated mobile app allows communication with customers from anywhere

Top Helpful Reviews

Kevora

Jan 22, 2026  on Shopify

Makes the customer service experience a lot more easier to manage and for the potential customer. We actually made a sale off of the AI Chatbot!

TheSmartPaw

Jan 22, 2026  on Shopify

Its user-friendly and exciting to learn something new in the app everyday. Keep up the good work and I'm even inspired to take your FREE AI courses soon! Have an awesome day and God bless!!

Ministry to Youth

Jan 20, 2026  on Shopify

Tidio was really easy to get set up and started. The AI agent gives really great answers, and the process for adding information for the bot to use is intuitive. So far, it's been a fantastic addition to our Shopify store!

table société

Jan 15, 2026  on Shopify

Been using Tidio for almost 6 years for 3 Shopify stores and it is the best and most reliable chat program with the best possible features available on the market. Never had the slightest issue! Highly recommend!

Tremenda Print

Jan 15, 2026  on Shopify

anda super bien, tiene un dashboard en español y es cómodo de configurar, probé varios y me quedo con Tidio

SHOO-FOO, Eco Home Linens

Jan 09, 2026  on Shopify

We’ve been using Tidio for nearly 10 years, and it remains one of our most dependable tools. The features are intuitive, easy to implement, and genuinely helpful in our daily workflow. Their customer service is consistently fast, kind, and knowledgeable — always ready to collaborate and find solutions. We confidently recommend Tidio to any business looking for a user-friendly and well-supported communication platform.

Grayboe

Jan 09, 2026  on Shopify

I have just started this journey, but so far Tidio has everything we need to help service our rising demand and customer interaction.

Ten Wilde

Jan 06, 2026  on Shopify

Having a live chat option on your website creates confidence within potential buyers and customers, and we find Tidio does it best! Everything is very organized and advanced, but not in a way that is too difficult to understand for beginners. Don't hesitate, you won't regret using this app!

The Salon Spot

Jan 05, 2026  on Shopify

This is the app I have been searching for to streamline and make my online customer management a lot easier. Very easy to set up and simple to use daily. The work flow features are also fantastic for my online store. Would highly recommend!

Elevated Sensors

Dec 31, 2025  on Shopify

I'm still just getting started with Tidio, but I already recognize the potential. It allows me to have a central ticket tracking system across live chats and emails, so I don't let any support emails fall through the cracks. The support bot is also going to decrease my support volume for common questions that can be answered by reading documentation and FAQ. Tidio is great at pointing my customers to the right resources. I would love to see the option to integrate Lyro with Discord and pull in tickets from there as well.

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