Having a live chat option on your website creates confidence within potential buyers and customers, and we find Tidio does it best! Everything is very organized and advanced, but not in a way that is too difficult to understand for beginners. Don't hesitate, you won't regret using this app!

This is the app I have been searching for to streamline and make my online customer management a lot easier. Very easy to set up and simple to use daily. The work flow features are also fantastic for my online store. Would highly recommend!

I'm still just getting started with Tidio, but I already recognize the potential. It allows me to have a central ticket tracking system across live chats and emails, so I don't let any support emails fall through the cracks. The support bot is also going to decrease my support volume for common questions that can be answered by reading documentation and FAQ. Tidio is great at pointing my customers to the right resources. I would love to see the option to integrate Lyro with Discord and pull in tickets from there as well.

Easy to use, great support and works very well. Would certainly recommend other Shopify users to download this app.

Easy to use for chats on the go, mobile app works well. There's some automatic chatbot features, like a silly meme, which I didn't want turned on, so be sure to look around at all the initial settings before letting their AI go live.

We're really happy with Tidio. We've been able to streamline all written customer communications through Tidio, including social media and it has been a gamechanger. Also the live chat works seamlessly and the AI is getting very good

Tidio has been an absolute game-changer for my e-commerce business. The platform itself is intuitive, powerful, and incredibly effective for engaging customers in real time, automating conversations, and guiding shoppers toward the right products. It has noticeably improved both customer experience and conversion flow on my site. What truly sets Tidio apart, however, is their customer support—specifically Carlos. If you are serious about improving customer engagement, sales, and support efficiency, Tidio is absolutely worth it—and if you get the chance to work with Carlos, you are in excellent hands. Highly recommended.

We are generally happy with Tidio and its integration with Shopify. Setup is straightforward, and the AI features are helpful for handling common customer questions and improving response times. There is still room for improvement, particularly in making AI responses more flexible and improving customization options for automation. Overall, it is a reliable customer support app with strong potential.

Uso Tidio da diversi anni e sono soddisfatto al 100% utile, intuitivo e soprattutto concretizza le vendite. APPROVATO!

We've tested a few platforms now all with AI integrated. Most of them can be very hallucinatory in their responses and then there's a mad scramble to get back to the customer to give them the correct information. Its early days with Tidio but in our testing it's been absolutely spot on with all the questions, some of which have been quite technical. What I do like is that if its unsure then it will actually handoff to a human, but ask for information to clarify responses to future similar questions.