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Moose: AI Chatbot & Live Chat logo

Moose: AI Chatbot & Live Chat

Develop by Shopify
  • Built for Shopify
  • Free plan available

    Advanced Helpdesk: FAQ builder, help center, support widget

    Faq builder
    Help center templates
    Support ticket management
    Customizable help widget
    Efficient helpdesk workflow
    Insightful performance reports

    About Moose: AI Chatbot & Live Chat

    Built by Shopify

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    Introduction Video

    Description

    Get instant 24/7 support with our AI chatbot. Delight customers and Automate support effortlessly

    Our AI Chatbot learns your store to give customers accurate answers, fast. Train your Chatbot instantly with your Q&A, products, and FAQs. This smart chatbot automation provides immediate customer support when customers need it. When a human touch is needed, seamlessly hand off to live chat. Unify all conversations from email, social media, and chat into one smart helpdesk inbox. Empower customers with a multilingual self-service FAQ and order tracking. It's a complete support automation.

    Our AI Chatbot learns your store to give customers accurate answers, fast. Train your Chatbot instantly with your Q&A, products, and FAQs. This smart chatbot automation provides immediate customer support when customers need it. When a human touch is needed, seamlessly hand off to live chat. Unify all conversations from email, social media, and chat into one smart helpdesk inbox. Empower customers with a multilingual self-service FAQ and order tracking. It's a complete support automation. more
    • AI Learning: Train your bot with Q&A, FAQs, and synced Shopify products
    • 24/7 Automation: Instant replies, smart product suggestion, and handoff triggers
    • Omnichannel: Centralize ticket, live chat and Messenger & Instagram to Inbox
    • Multilingual self-service: Track order & search FAQ, Social redirect buttons
    • Product FAQs: Set unique FAQs per product to quickly answer customer questions

    Pros

    • Exclusively built for Shopify merchants ensuring tailored features
    • Quick setup of FAQ page/Help center with appealing templates in just 5 minutes
    • All-in-one support helpdesk that manages tickets from various channels
    • Customizable help widget for efficient ticket reception
    • Advanced helpdesk features including scheduled send, ticket tagging, and customer notes
    • Insightful reporting features for team and real-time ticket performance
    • 24/7 support availability, ensuring round-the-clock service
    • Intuitive user interface allowing for seamless integration into product pages
    • High-quality customer support, including one-to-one demo calls and tutorial sessions

    Cons

    • Missing information about pricing or possible limitations in the free version
    • Potential reliance on updates for promised features like the upcoming Chat feature

    Top Helpful Reviews

    Metta Jewelry

    Dec 07, 2025  on Shopify

    This app is very nice and free. Easy to use and support team "MINA" respond and fix the issue so quick.

    Poplunch

    Dec 04, 2025  on Shopify

    Great app and excellent support. The team is very responsive and helpful. It works smoothly and delivers exactly what we needed. Highly recommended.

    channel.com.ph

    Dec 03, 2025  on Shopify

    This app is amazing—you get tons of powerful features to explore and really make the most out of it. Whenever you have questions, the support team is quick and helpful. Based on my experience, I received excellent customer service from Mabel at MooseDesk.

    سوى تك

    Dec 02, 2025  on Shopify

    شكرا للقائمين علي هذا التطبيق الرائع والدعم الراقي السريع شكراً لكي kelly ساعدني بصبر جميل شكرا لكي

    360 Sports

    Nov 27, 2025  on Shopify

    Fantastic app! Super easy to use, clean design, and works perfectly. A must-have live chat for any Shopify store!

    Mindful Of Faith

    Nov 26, 2025  on Shopify

    I am still figuring it out but I think it good. I like how there's always someone to help when needed.

    Kool Seoul

    Nov 24, 2025  on Shopify

    Simple and easy to use with most features of others paying app. Thanks to Mabel who offered quick and good support

    FÁMMY FÆY

    Nov 18, 2025  on Shopify

    Love the app! Donna was really helpful and they were putting so much effort in giving the solution to me. Great app and customer service.

    Saifurs Books

    Nov 14, 2025  on Shopify

    Mabel is a generous support person, understand the requirement and deliver within minutes. I liked it.

    My Store

    Nov 11, 2025  on Shopify

    This application is very straightforward and easy to use especially with the help of their fast and knowledgeable support. Mabel has helped me so much and answer to all my queries with patience and clarify with me on any doubts that i have. She have make it a seamless experience for me. Would definitely recommend anyone to use the app for Live chat.

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