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8.6
Moose: Live Chat WhatsApp, FAQ logo

Moose: Live Chat WhatsApp, FAQ

Develop by MOOSE INNOVATIONS INC.
  • Built for Shopify
    • Free App

    Advanced Helpdesk: FAQ builder, help center, support widget

    Faq builder
    Help center templates
    Support ticket management
    Customizable help widget
    Efficient helpdesk workflow
    Insightful performance reports
    166 Reviews
    8.6
    Unlock Deals
    Try for Free

    About Moose: Live Chat WhatsApp, FAQ

    Launched Aug 22, 2023

    Categories

    Chat FAQ Helpdesk Support ticket management

    Built by MOOSE INNOVATIONS INC.

    Email :

    [email protected]

    Address

    333 Bering Ave, Unit 700, Etobicoke,, ON, M8Z 3A8, CA

    Website Privacy policy Tutorial FAQ

    Related Categories

    Introduction Video

    Description

    Omnichannel support hub: Live chat, WhatsApp, SNS, FAQ templates, helpdesk. Mobile-ready

    MooseDesk: Your all-in-one customer support hub. Provide instant responses via livechat, email and multiple social media channels: Facebook, Instagram, Messenger, WhatsApp. Equip your store with self-service features: FAQ pages, FAQ in widget, Order Tracking, reducing your workload while satisfying customers. Customize widget to match your brand style. No more sitting at a desk all day. Chat with customers anywhere, anytime with our mobile app. Try effortless customer support with MooseDesk!

    MooseDesk: Your all-in-one customer support hub. Provide instant responses via livechat, email and multiple social media channels: Facebook, Instagram, Messenger, WhatsApp. Equip your store with self-service features: FAQ pages, FAQ in widget, Order Tracking, reducing your workload while satisfying customers. Customize widget to match your brand style. No more sitting at a desk all day. Chat with customers anywhere, anytime with our mobile app. Try effortless customer support with MooseDesk! more
    • Omnichannel: Manage Livechat, FAQ & Contact Us pages, Email, Helpdesk in 1 app
    • Redirect button: Facebook, WhatsApp, Messenger, Instagram & more
    • Mobile app: Stay alert with sound notifications. Reply to customers on-the-go
    • FAQ Builder: Pre-built FAQ & Contact us templates, product FAQ. 1-click set-up
    • Order management: Create order in app, Tracking Order integration, delivery date

    Pros

    • Exclusively built for Shopify merchants ensuring tailored features
    • Quick setup of FAQ page/Help center with appealing templates in just 5 minutes
    • All-in-one support helpdesk that manages tickets from various channels
    • Customizable help widget for efficient ticket reception
    • Advanced helpdesk features including scheduled send, ticket tagging, and customer notes
    • Insightful reporting features for team and real-time ticket performance
    • 24/7 support availability, ensuring round-the-clock service
    • Intuitive user interface allowing for seamless integration into product pages
    • High-quality customer support, including one-to-one demo calls and tutorial sessions

    Cons

    • Missing information about pricing or possible limitations in the free version
    • Potential reliance on updates for promised features like the upcoming Chat feature

    Rating And Reviews

    BabyLoo

    Nov 18, 2024  on Shopify

    Perfect, thanks to Sam and her team !

    Frukostproffsen

    Nov 16, 2024  on Shopify

    5/5 awesome

    The Hay Experts

    Nov 15, 2024  on Shopify

    So far so good - the app looks very comprehensive and support has been very quick to respond and super helpful!

    Royal Hellenic Transfers

    Nov 15, 2024  on Shopify

    I have a great experience with the advisors. They are very helpful and quick to resolve any issues you may be having. I recommend Moose.

    DigitEpic

    Nov 14, 2024  on Shopify

    Moose: Live Chat WhatsApp, FAQ is super easy to use and works perfectly for my store. The WhatsApp integration is smooth, and the FAQ feature saves me so much time. Great support from the team too! Highly recommend it for any Shopify store!

    My Store

    Nov 14, 2024  on Shopify

    the support is amazing

    Scritta Led

    Nov 14, 2024  on Shopify

    Good

    Dena Home

    Nov 13, 2024  on Shopify

    gazarshop

    Nov 13, 2024  on Shopify

    its help me a lot

    Trippy Wearz

    Nov 12, 2024  on Shopify

    Mina was such a HUGE HELP!!!! Thank you so much!! excellent customer service!! Fast response times!!

    Show more reviews

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