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Moose: Live Chat FAQ Whatsapp logo

Moose: Live Chat FAQ Whatsapp

  • Built for Shopify
  • Free plan available

    Advanced Helpdesk: FAQ builder, help center, support widget

    Faq builder
    Help center templates
    Support ticket management
    Customizable help widget
    Efficient helpdesk workflow
    Insightful performance reports

    About Moose: Live Chat FAQ Whatsapp

    Built by MOOSE INNOVATIONS INC.

    Email :

    [email protected]

    Address

    333 Bering Ave, Unit 700, Etobicoke,, ON, M8Z 3A8, CA

    Website Privacy policy Tutorial FAQ
    ZB: WhatsApp & Messenger Chat logo
    (16 Reviews)
    $4.99-$19.99 / Month
    • Free Plan Available
    • Sponsored

    Support your customers quickly using Facebook Live Chat.

    Introduction Video

    Description

    Omnichannel support hub: Live chat, Whatsapp, Messenger, FAQ & multi-language widget. Mobile-ready

    Your all-in-one customer support hub. Provide instant responses via live chat, email, and social media channels: WhatsApp, Messenger, Instagram, etc. Centralize Messenger chats and other channels in Moose Inbox. Support in any language with an AI-powered widget translation. Enhance self-service with FAQ pages, FAQ in widget, Order Tracking. No more sitting at a desk all day. Chat with customers anywhere, anytime with our mobile app. Try effortless customer support with MooseDesk!

    Your all-in-one customer support hub. Provide instant responses via live chat, email, and social media channels: WhatsApp, Messenger, Instagram, etc. Centralize Messenger chats and other channels in Moose Inbox. Support in any language with an AI-powered widget translation. Enhance self-service with FAQ pages, FAQ in widget, Order Tracking. No more sitting at a desk all day. Chat with customers anywhere, anytime with our mobile app. Try effortless customer support with MooseDesk! more
    • Omnichannel: Manage Livechat, FAQ & Contact Us pages, Email, Helpdesk in 1 app
    • Redirect button: Facebook, WhatsApp, Messenger, Instagram, Calendly, Phone, etc.
    • WhatsApp button: Customize WhatsApp icons and prefill WhatsApp message
    • Multilingual self-service: Track order & search FAQ with AI-powered translation
    • FAQ Builder: Pre-built FAQ & Contact us templates, product FAQ. 1-click set-up

    Pros

    • Exclusively built for Shopify merchants ensuring tailored features
    • Quick setup of FAQ page/Help center with appealing templates in just 5 minutes
    • All-in-one support helpdesk that manages tickets from various channels
    • Customizable help widget for efficient ticket reception
    • Advanced helpdesk features including scheduled send, ticket tagging, and customer notes
    • Insightful reporting features for team and real-time ticket performance
    • 24/7 support availability, ensuring round-the-clock service
    • Intuitive user interface allowing for seamless integration into product pages
    • High-quality customer support, including one-to-one demo calls and tutorial sessions

    Cons

    • Missing information about pricing or possible limitations in the free version
    • Potential reliance on updates for promised features like the upcoming Chat feature

    Top Helpful Reviews

    bioethanolkamin.de

    Jun 10, 2025  on Shopify

    Tolle App! Unbedingt nutzen, gerade noch komplett umsonst, da neu. Sehr engagiertes Support Team, Entwickler kommen aus China, Kommunikation etwas holprig aber Sie sind sehr bemüht zu helfen und sehr schnell. Funktionsumfang der App ist Top und optisch sehr modern. +hohe Anpassungsfähigkeit.

    The Yacht Rigger

    Jun 09, 2025  on Shopify

    So far this app is doing exactly what we need it to. Thomas has been a big help throughout the onboarding process. Great to see that you are continuing to improve based on feedback.

    RN BAGS

    Jun 05, 2025  on Shopify

    Great app and amazing support, I needed to customise my icon button and they did it for me in no time. Very recommended

    Kenneth Toys LTD

    Jun 05, 2025  on Shopify

    Live chat is a feature I can't live without, I don't know how many sales this app has saved me in the little time I've used it. I'm looking forward to using it for years to come, even when the eventual price change comes it will be worth its weight in gold.

    Natural Health World UK

    Jun 03, 2025  on Shopify

    seems very promising and has much more functionality than our current live chat - Donna's support has been so good

    Peekaboo Land

    May 29, 2025  on Shopify

    Very professional app with great potential and many benefits for the online site. The customer service is responsive, attentive, and truly efficient. I highly recommend this app for its reliability and quality!

    AetherGem

    May 28, 2025  on Shopify

    This app is super easy to use. Customer support is top-notch. Donna was really friendly and solved all my problems in great detail. Highly recommend everyone to use it!

    PetFrame+

    May 27, 2025  on Shopify

    When I had some trouble during the initial setup, I reached out via chat, and the support team responded super quickly! The customer support is fantastic, which made me eager to keep using the app even more. I'm amazed that such a convenient tool is available for free right now. I'm super grateful—thank you so much! ✨

    Pleione Creative

    May 27, 2025  on Shopify

    Amazing customer support! Fast responses and very helpful! I had quite a few changes I wanted to make to a FAQ template and the team was very accommodating and made all the changes happen for me! So happy I found this app, I'm excited to try out the chat widget as well.

    Hulpmiddeldiscounter.nl

    May 16, 2025  on Shopify

    Super snelle en prettige service. deze mensen doen er alles aan om jou de beste beleving van hun app te bieden

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