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Moose: Live Chat FAQ Whatsapp logo

Moose: Live Chat FAQ Whatsapp

  • Built for Shopify
  • Free plan available

    Advanced Helpdesk: FAQ builder, help center, support widget

    Faq builder
    Help center templates
    Support ticket management
    Customizable help widget
    Efficient helpdesk workflow
    Insightful performance reports

    About Moose: Live Chat FAQ Whatsapp

    Built by MOOSE INNOVATIONS INC.

    Email :

    [email protected]

    Address

    333 Bering Ave, Unit 700, Etobicoke,, ON, M8Z 3A8, CA

    Website Privacy policy Tutorial FAQ
    ZB: WhatsApp & Messenger Chat logo
    (16 Reviews)
    $4.99-$19.99 / Month
    • Free Plan Available
    • Sponsored

    Support your customers quickly using Facebook Live Chat.

    Introduction Video

    Description

    Omnichannel support hub: Live chat, Whatsapp, Messenger, FAQ & multi-language widget. Mobile-ready

    Your all-in-one customer support hub. Provide instant responses via live chat, email, and social media channels: WhatsApp, Messenger, Instagram, etc. Centralize Messenger chats and other channels in Moose Inbox. Support in any language with an AI-powered widget translation. Enhance self-service with FAQ pages, FAQ in widget, Order Tracking. No more sitting at a desk all day. Chat with customers anywhere, anytime with our mobile app. Try effortless customer support with MooseDesk!

    Your all-in-one customer support hub. Provide instant responses via live chat, email, and social media channels: WhatsApp, Messenger, Instagram, etc. Centralize Messenger chats and other channels in Moose Inbox. Support in any language with an AI-powered widget translation. Enhance self-service with FAQ pages, FAQ in widget, Order Tracking. No more sitting at a desk all day. Chat with customers anywhere, anytime with our mobile app. Try effortless customer support with MooseDesk! more
    • Omnichannel: Manage Livechat, FAQ & Contact Us pages, Email, Helpdesk in 1 app
    • Redirect button: Facebook, WhatsApp, Messenger, Instagram, Calendly, Phone, etc.
    • WhatsApp button: Customize WhatsApp icons and prefill WhatsApp message
    • Multilingual self-service: Track order & search FAQ with AI-powered translation
    • FAQ Builder: Pre-built FAQ & Contact us templates, product FAQ. 1-click set-up

    Pros

    • Exclusively built for Shopify merchants ensuring tailored features
    • Quick setup of FAQ page/Help center with appealing templates in just 5 minutes
    • All-in-one support helpdesk that manages tickets from various channels
    • Customizable help widget for efficient ticket reception
    • Advanced helpdesk features including scheduled send, ticket tagging, and customer notes
    • Insightful reporting features for team and real-time ticket performance
    • 24/7 support availability, ensuring round-the-clock service
    • Intuitive user interface allowing for seamless integration into product pages
    • High-quality customer support, including one-to-one demo calls and tutorial sessions

    Cons

    • Missing information about pricing or possible limitations in the free version
    • Potential reliance on updates for promised features like the upcoming Chat feature

    Top Helpful Reviews

    Hulpmiddeldiscounter.nl

    May 16, 2025  on Shopify

    Super snelle en prettige service. deze mensen doen er alles aan om jou de beste beleving van hun app te bieden

    Youlya

    May 16, 2025  on Shopify

    Great help desk. It's very good for customer service and has a lot of options. I took a long time to find the app that could meet my needs, and finally, I got it. I hope they choose the applicable price when the paid version starts. Finally, the support time is very helpful. Honestly, itsa smart choice for customer services

    Generation Clothing

    May 07, 2025  on Shopify

    Amazing app, easy to use, great and free platform. Service team is so helpful especially when it comes to fixing issues I had within the app. Thank you!!! Amazing job Donna and Jay for supporting me through my issues

    kiosk3d

    May 01, 2025  on Shopify

    We have been using the Live Chat and Whatsapp redirection facilities for a while and are very happy for having chosen this app for our new store. At the beggining we have faced some minor issues and bugs (as in all new apps and installations) but their support team is so great that they quickly answered and solved them even during bank holidays. We also asked for some custimization and they have also answered our requests quickly. We strongly recommend this app. Cenk

    Kandix

    Apr 30, 2025  on Shopify

    I'm mainly using MooseDesk to manage my FAQ section. The app is generally easy to use and convenient. I’m currently on a free beta version, so I understand that not everything is fully polished yet. I did run into a bug when adding a new question — it broke the formatting (fonts, bold text, etc.). Support eventually fixed it, but the time zone delay made the whole process a bit frustrating. Since then, I've been hesitant to make further edits. That said, the tool shows promise, and I’ll likely use it for more features in the future. I’d recommend it to store owners looking for a simple FAQ solution, keeping in mind that a few improvements are still needed.

    magneticnotes.es

    Apr 30, 2025  on Shopify

    Una pasada la atención y la paciencia para explicar cada duda y detalle del Plugin. Super completo y super interesante !!!!

    Offshore Dimensions ParkerStore

    Apr 30, 2025  on Shopify

    Wonderful Customer Support. I'm delighted! Mia was super polite and really helpful. It would have been a struggle navigating the platform if not for her assistance. She's patient enough to understand my challenges and does a great job in helping me overcome each as they come.

    Picatshirt

    Apr 24, 2025  on Shopify

    Moose Live Chat-widgeten är en utmärkt lösning för min butik. Den erbjuder snabb och effektiv kundsupport, vilket gör hela användarupplevelsen både smidig och pålitlig.

    Aegis Graphic Design

    Apr 23, 2025  on Shopify

    Best chat service app ever.. tons of customization and super cool staff to work with. If they cannot get back to you due to time difference leave a detailed message and they will respond back to you the following day with the fix or resolve advice.

    SMITH&SMITH

    Apr 23, 2025  on Shopify

    So many online chat options to consider. We've used zendesk for years and cost just continued to rise. We are a small business <5 staff, zendesk too expensive. Switch to Moosedesk about 8 weeks ago. Everything to date has been great. Excellent service from Mia and now we're not paying for online chat. Win-win.

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