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Moose: AI Chatbot & Live Chat logo

Moose: AI Chatbot & Live Chat

  • Built for Shopify
  • Free plan available

    Advanced Helpdesk: FAQ builder, help center, support widget

    Faq builder
    Help center templates
    Support ticket management
    Customizable help widget
    Efficient helpdesk workflow
    Insightful performance reports

    About Moose: AI Chatbot & Live Chat

    Built by MOOSE INNOVATIONS INC.

    Email :

    [email protected]

    Address

    333 Bering Ave, Unit 700, Etobicoke,, ON, M8Z 3A8, CA

    Website Privacy policy Tutorial FAQ
    ZB: WhatsApp & Messenger Chat logo
    (14 Reviews)
    $4.99-$19.99 / Month
    • Free Plan Available
    • Sponsored

    Support your customers quickly using Facebook Live Chat.

    Introduction Video

    Description

    AI-Powered Customer Support: AI Chatbot + Omnichannel in one app

    MooseDesk AI Chatbot is your always-on assistant that learns your store to deliver instant, accurate answers. Train it with Q&A, FAQs, and Shopify products to boost sales and cut support work. Provide 24/7 service across live chat, email, and social channels like WhatsApp, Messenger, Instagram, etc., with AI-powered widget translation, self-service FAQ, and order tracking—and stay connected anytime with our mobile app.

    MooseDesk AI Chatbot is your always-on assistant that learns your store to deliver instant, accurate answers. Train it with Q&A, FAQs, and Shopify products to boost sales and cut support work. Provide 24/7 service across live chat, email, and social channels like WhatsApp, Messenger, Instagram, etc., with AI-powered widget translation, self-service FAQ, and order tracking—and stay connected anytime with our mobile app. more
    • AI Learning: Train with manual Q&A, FAQ sync, and Shopify product sync
    • 24/7 Automation: Instant replies, smart product suggestion, and FAQ self-service
    • Omnichannel: Manage Livechat, FAQ & Contact Us pages, Email, Helpdesk in 1 app
    • Multilingual self-service: Track order & search FAQ, redirect social buttons
    • FAQ Builder: Create product-specific FAQs and ready-to-use FAQ & Contact Us temp

    Pros

    • Exclusively built for Shopify merchants ensuring tailored features
    • Quick setup of FAQ page/Help center with appealing templates in just 5 minutes
    • All-in-one support helpdesk that manages tickets from various channels
    • Customizable help widget for efficient ticket reception
    • Advanced helpdesk features including scheduled send, ticket tagging, and customer notes
    • Insightful reporting features for team and real-time ticket performance
    • 24/7 support availability, ensuring round-the-clock service
    • Intuitive user interface allowing for seamless integration into product pages
    • High-quality customer support, including one-to-one demo calls and tutorial sessions

    Cons

    • Missing information about pricing or possible limitations in the free version
    • Potential reliance on updates for promised features like the upcoming Chat feature

    Top Helpful Reviews

    Zenit Arts & Crafts

    Sep 20, 2025  on Shopify

    Donna is amazing! She helped me a lot and I'm really grateful. Great app and awesome customer care. Thanks!

    Scar Hawk Nation

    Sep 10, 2025  on Shopify

    I REALLY NEED TO SAY THIS APP IS AMAZING AND REALLY FIXED MY ISSUES WITH AUTOMATED ANSWERS SO PERFECTLY AND DEFINED. A MUST RECOMMENDED APP TO USE ON SHOPIFY. THOMAS SEEMS TO BE VERY HELPFUL IN HELPING OUT VERY EFFECTIVELY. GOOD WORK MOOSEDESK.

    QBAY

    Sep 09, 2025  on Shopify

    Donna from Moose’s support team has been absolutely amazing. She went above and beyond to help me customise the chat feature for my brand, patiently working through every request I had (and there were a lot!). Her attention to detail, clear communication, and willingness to ensure everything was perfect made the whole process smooth and stress-free. I truly appreciate her dedication and couldn’t have asked for a better support experience.

    Traveltuning

    Sep 04, 2025  on Shopify

    Verry nice app! Also its fully free to use, no popus for payement nothing. And the best part is the support, they help you instantly and make changes for you as you go. I was in contact with both Thomas and Mina and they were outstanding, going above and beyond! 5 stars if I had more to give it would be much more.

    Lapidary Central

    Sep 03, 2025  on Shopify

    Had one small hiccup, support helped fast and pushed a hotfix to prevent future user error that created the bug I had. Support is friendly and fast and the app seems to function great. So far we are really liking Moosedesk.

    Catnipster: The Ultimate Cat Accessory Shop

    Aug 23, 2025  on Shopify

    Incredible app, incredible help from Donna over a weekend of all times, and it's free with Shopify. It is amazing and I now I'm going to be able to chat with website attendees much more quickly.

    OzFarmer

    Aug 21, 2025  on Shopify

    Helpdesk service responded quickly and provided us what file we needed to export. They are very accommodating. Thank you.

    gachamacha

    Aug 13, 2025  on Shopify

    Donna from Moose’s support team has been absolutely amazing. She went above and beyond to help me customise the chat feature for my brand, patiently working through every request I had (and there were a lot!). Her attention to detail, clear communication, and willingness to ensure everything was perfect made the whole process smooth and stress-free. I truly appreciate her dedication and couldn’t have asked for a better support experience.

    myethnicrentals

    Aug 07, 2025  on Shopify

    This app has been a game changer for our Shopify store! The setup was super easy, and the interface is clean and user-friendly.

    Casio London

    Aug 04, 2025  on Shopify

    Super easy to set up. Everything about it is great and works very well. Customer service is great. Thank you Donna

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