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Moose: Live Chat FAQ Whatsapp logo

Moose: Live Chat FAQ Whatsapp

  • Built for Shopify
  • Free plan available

    Advanced Helpdesk: FAQ builder, help center, support widget

    Faq builder
    Help center templates
    Support ticket management
    Customizable help widget
    Efficient helpdesk workflow
    Insightful performance reports

    About Moose: Live Chat FAQ Whatsapp

    Built by MOOSE INNOVATIONS INC.

    Email :

    [email protected]

    Address

    333 Bering Ave, Unit 700, Etobicoke,, ON, M8Z 3A8, CA

    Website Privacy policy Tutorial FAQ
    ZB: WhatsApp & Messenger Chat logo
    (14 Reviews)
    $4.99-$19.99 / Month
    • Free Plan Available
    • Sponsored

    Support your customers quickly using Facebook Live Chat.

    Introduction Video

    Description

    Omnichannel support hub: Live chat, Whatsapp, Messenger, FAQ & multi-language widget. Mobile-ready

    Your all-in-one customer support hub. Provide instant responses via live chat, email, and social media channels: WhatsApp, Messenger, Instagram, etc. Centralize Messenger chats and other channels in Moose Inbox. Support in any language with an AI-powered widget translation. Enhance self-service with FAQ pages, FAQ in widget, Order Tracking. No more sitting at a desk all day. Chat with customers anywhere, anytime with our mobile app. Try effortless customer support with MooseDesk!

    Your all-in-one customer support hub. Provide instant responses via live chat, email, and social media channels: WhatsApp, Messenger, Instagram, etc. Centralize Messenger chats and other channels in Moose Inbox. Support in any language with an AI-powered widget translation. Enhance self-service with FAQ pages, FAQ in widget, Order Tracking. No more sitting at a desk all day. Chat with customers anywhere, anytime with our mobile app. Try effortless customer support with MooseDesk! more
    • Omnichannel: Manage Livechat, FAQ & Contact Us pages, Email, Helpdesk in 1 app
    • Redirect button: Facebook, WhatsApp, Messenger, Instagram, Calendly, Phone, etc.
    • WhatsApp button: Customize WhatsApp icons and prefill WhatsApp message
    • Multilingual self-service: Track order & search FAQ with AI-powered translation
    • FAQ Builder: Pre-built FAQ & Contact us templates, product FAQ. 1-click set-up

    Pros

    • Exclusively built for Shopify merchants ensuring tailored features
    • Quick setup of FAQ page/Help center with appealing templates in just 5 minutes
    • All-in-one support helpdesk that manages tickets from various channels
    • Customizable help widget for efficient ticket reception
    • Advanced helpdesk features including scheduled send, ticket tagging, and customer notes
    • Insightful reporting features for team and real-time ticket performance
    • 24/7 support availability, ensuring round-the-clock service
    • Intuitive user interface allowing for seamless integration into product pages
    • High-quality customer support, including one-to-one demo calls and tutorial sessions

    Cons

    • Missing information about pricing or possible limitations in the free version
    • Potential reliance on updates for promised features like the upcoming Chat feature

    Top Helpful Reviews

    Catnipster: The Ultimate Cat Accessory Shop

    Aug 23, 2025  on Shopify

    Incredible app, incredible help from Donna over a weekend of all times, and it's free with Shopify. It is amazing and I now I'm going to be able to chat with website attendees much more quickly.

    OzFarmer

    Aug 21, 2025  on Shopify

    Helpdesk service responded quickly and provided us what file we needed to export. They are very accommodating. Thank you.

    gachamacha

    Aug 13, 2025  on Shopify

    Donna from Moose’s support team has been absolutely amazing. She went above and beyond to help me customise the chat feature for my brand, patiently working through every request I had (and there were a lot!). Her attention to detail, clear communication, and willingness to ensure everything was perfect made the whole process smooth and stress-free. I truly appreciate her dedication and couldn’t have asked for a better support experience.

    myethnicrentals

    Aug 07, 2025  on Shopify

    This app has been a game changer for our Shopify store! The setup was super easy, and the interface is clean and user-friendly.

    Casio London

    Aug 04, 2025  on Shopify

    Super easy to set up. Everything about it is great and works very well. Customer service is great. Thank you Donna

    StikSwap

    Jul 15, 2025  on Shopify

    Awesome app, great customer service, incredible it's free. Would like to see a native IOS app but the workaround they have now is solid option.

    Missy Reno Smith

    Jul 11, 2025  on Shopify

    I am very happy to be using this app. Setup was easy and support is very helpful and super fast (Thank you, Mina!).

    Red Light Hero

    Jul 08, 2025  on Shopify

    Works smoothly and for free who could possibly complain - thank you Moose team! Very responsive too when you need help, great team and highly recommended

    By Baano

    Jul 03, 2025  on Shopify

    beautiful App - FREE - this is amazing very easy to setup and I am loving it. Thank you team for making this great app not only free but great to use.

    Ld PackagingMall

    Jul 02, 2025  on Shopify

    I have used this app for a while, so far so good! Everything is clear displayed & easy to set up, communication with the team is easy. Plus it's free so far, really couldn't ask more!

    Chatway Live Chat FAQ WhatsApp logo
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