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Chatway Live Chat & WhatsApp logo

Chatway Live Chat & WhatsApp

Develop by Premio

$15

/ Month
14 Days Free Trial
  • Verified
  • Live chat app. Live chat helpdesk inbox for customer support

    File sharing
    Mobile compatibility
    Customizable widget
    Real-time chat
    Chat history
    Visitor recommendations

    About Chatway Live Chat & WhatsApp

    Launched Sep 06, 2023

    Categories

    Built by Premio

    Email :

    [email protected]

    Address

    18 Jerusalem Blvd, 18 Jerusalem Blvd, Ashdod, 7752311, IL

    Website Support Portal Privacy policy FAQ Document
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    Description

    Live chat, helpdesk & FAQ app for live chat customer support. Live chat customer service & WhatsApp.

    Provide customer service via live chat inbox widget, WhatsApp & FAQ. Offer customer service live chat help using Chatway live chat inbox. Support visitors using live chat canned responses. Using live chat inbox send offers based on past live chat conversations. Assign helpdesk chatbox agents to customer service conversations in your live chat box inbox. Offer customer support chat, WhatsApp & livechat inbox customer care experience. Our inbox live chat app is also available on Android & iOS

    Provide customer service via live chat inbox widget, WhatsApp & FAQ. Offer customer service live chat help using Chatway live chat inbox. Support visitors using live chat canned responses. Using live chat inbox send offers based on past live chat conversations. Assign helpdesk chatbox agents to customer service conversations in your live chat box inbox. Offer customer support chat, WhatsApp & livechat inbox customer care experience. Our inbox live chat app is also available on Android & iOS more
    • Access Shopify cart, orders, coupons data & more through live chat support inbox
    • Canned responses saved replies & FAQ for better live chat customer support
    • Mobile apps for iOS & Android to live chat and provide customer support anywhere
    • Chat buttons like WhatsApp, Facebook Messenger, Instagram, Telegram, phone, SMS
    • Monitor inbox customer service chats & invite customer support chat agents

    Pros

    • Offers immediate customer service through live chat, helping to provide timely assistance
    • Ability to make recommendations and offers based on past conversations or pages visited
    • Agents can be assigned to specific customer service conversations for better management
    • Available on both Android and iOS, allowing for mobile notifications and responses
    • Provides customization options for the chat widget, including color, logo, and button size
    • Easy file sharing within the chat for enhanced customer support
    • Comprehensive conversation history to provide context before responding
    • Notifications are instant, helping ensure timely responses
    • Highly rated user experience with consistent 5-star reviews
    • Compatible with third-party themes and highly reliable according to user reviews
    • Responsive support team praised by multiple users
    • Enables chat assignment among team members, facilitating better teamwork

    Top Helpful Reviews

    Sundar Store USA

    Feb 13, 2025  on Shopify

    Chatway has been a great addition to our store! The live chat feature works smoothly and allows us to provide quick and efficient support to our customers. It's easy to use, and the setup was seamless. Highly recommended for any Shopify store looking for a reliable chat solution!

    Aware House

    Feb 07, 2025  on Shopify

    This is a great chat app! I can easily chat live with any of my customers. It notifies me straight away when a customer starts a new chat, and I added lots of FAQs which allows customers to get answers to common questions without having to chat with me! Also, the tool looks great on my website and is easy to customize to my brand.

    BITESHIELD

    Jan 28, 2025  on Shopify

    Excellent app. Inbox is well organized and easy to use. Setup was a breeze. Customer support is top-notch. No notes. Highly recommend.

    BmiWise

    Jan 26, 2025  on Shopify

    Definitely recommend! Was having some initial technical issues, but those got quickly resolved. Customer service is great too and response time is perfect!

    My Store

    Jan 15, 2025  on Shopify

    Chatway Live Chat is an amazing tool! The seamless integration and user-friendly interface make managing customer interactions a breeze. The inbox feature is especially convenient for staying organized and responding quickly. Highly recommend it!

    JPHYLL

    Jan 12, 2025  on Shopify

    Since we used Chatway LiveChat on our website, customer interaction and satisfaction have greatly improved. We can answer customer questions instantly, which has increased conversion rates. In particular, it makes communication more direct and convenient. Through Chatway LiveChat, we can effectively reduce customer waiting time, and customers are more willing to contact us through this platform. I am very satisfied with the performance of this tool, it is worth the investment!

    Vacation Art Boutique

    Jan 09, 2025  on Shopify

    The live chat support is phenomenal. They guided me through the installation process and answered all my questions perfectly! Very happy with the customer support!

    bindrz

    Jan 09, 2025  on Shopify

    We have been using Chatway for several months and through the holiday season and it has been very helpful in simplifying our communication with our customers. Their support live chat has been great and always answers quickly. They are working on some great future enhancements as well.

    TSGS

    Jan 08, 2025  on Shopify

    Great app. Lots of flexibility. Install was a breeze. Haven't needed customer service yet so I can't really rate that, but I imagine will be great as well.

    TABASQUISHY

    Dec 29, 2024  on Shopify

    This app is our solution to replace the inbox tool, and everything seems to be going well. The functions are simple and clear. On the other hand, the customer service is very responsive, which is very important to us.

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