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Chatway Live Chat FAQ WhatsApp logo

Chatway Live Chat FAQ WhatsApp

Develop by Premio

$15

/ Month
Free plan available 14 Days Free Trial
  • Verified
  • Live chat app. Live chat helpdesk inbox for customer support

    File sharing
    Mobile compatibility
    Customizable widget
    Real-time chat
    Chat history
    Visitor recommendations

    About Chatway Live Chat FAQ WhatsApp

    Launched Sep 06, 2023

    Categories

    Built by Premio

    Email :

    [email protected]

    Address

    18 Jerusalem Blvd, 18 Jerusalem Blvd, Ashdod, 7752311, IL

    Website Support Portal Privacy policy FAQ Document
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    Description

    Live chat, helpdesk & FAQ app for live chat customer support. Live chat customer service & WhatsApp.

    Provide customer service via live chat inbox widget, WhatsApp & FAQ. Offer customer service live chat help using Chatway live chat inbox. Support visitors using live chat canned responses. Using live chat inbox send offers based on past live chat conversations. Assign helpdesk chatbox agents to customer service conversations in your live chat box inbox. Offer customer support chat, WhatsApp & livechat inbox customer care experience. Our inbox live chat app is also available on Android & iOS

    Provide customer service via live chat inbox widget, WhatsApp & FAQ. Offer customer service live chat help using Chatway live chat inbox. Support visitors using live chat canned responses. Using live chat inbox send offers based on past live chat conversations. Assign helpdesk chatbox agents to customer service conversations in your live chat box inbox. Offer customer support chat, WhatsApp & livechat inbox customer care experience. Our inbox live chat app is also available on Android & iOS more
    • Access Shopify cart, orders, coupons data & more through live chat support inbox
    • Canned responses saved replies & FAQ for better live chat customer support
    • Mobile apps for iOS & Android to live chat and provide customer support anywhere
    • Chat buttons like WhatsApp, Facebook Messenger, Instagram, Telegram, phone, SMS
    • Monitor inbox customer service chats & invite customer support chat agents

    Pros

    • Offers immediate customer service through live chat, helping to provide timely assistance
    • Ability to make recommendations and offers based on past conversations or pages visited
    • Agents can be assigned to specific customer service conversations for better management
    • Available on both Android and iOS, allowing for mobile notifications and responses
    • Provides customization options for the chat widget, including color, logo, and button size
    • Easy file sharing within the chat for enhanced customer support
    • Comprehensive conversation history to provide context before responding
    • Notifications are instant, helping ensure timely responses
    • Highly rated user experience with consistent 5-star reviews
    • Compatible with third-party themes and highly reliable according to user reviews
    • Responsive support team praised by multiple users
    • Enables chat assignment among team members, facilitating better teamwork

    Top Helpful Reviews

    KitchenKlout

    Apr 16, 2025  on Shopify

    The app works well and the inbox feature is great. My website performance has increased (the last chat app I had took up to many resources) but with Chataway I dont have this issue anymore. All the chats are accessbile in your email inbox so you never miss a chat from your store. The support team is top notch and I am very satisfied with this app.

    P1inMotion

    Apr 01, 2025  on Shopify

    It seems like a great app so far, the only downside, is I like being able to download the application on my desktop instead of having to go to through the web browser to use. If they had a separate application I could download for Desktop use, I would rate this 5 stars.

    Barista och Espresso

    Mar 18, 2025  on Shopify

    We have our site in 21 languages and serve customers all over Europe, so the on the fly 2 -way translation is just what we needed. The UI is clean and very easy to read, which makes the response time really fast and together with the email notifications when a potential customer enters the chat, not a single chat is left unmanaged. One thing I hope they will soon implement is: being able to email the complete chat to the customer is the translated version as well. I was told they are working on it. If this gets implemented it is a close to prefect chat app.

    Terra Moons Cosmetics

    Mar 17, 2025  on Shopify

    So far so good. I am currently on the free plan and don't see any limitations to the app. I receive all alerts into an inbox that can be accessed through a mobile app or through Shopify. I am able to reply to customers in real time.

    MR. VAPOR

    Mar 10, 2025  on Shopify

    Great app that's easy to navigate, and truly user friendly. Extremely easy to talk with customers via the live chat and it ensures messages are not missed.

    Barista och Espresso

    Mar 04, 2025  on Shopify

    Just started to use the app. We have our site in 21 languages and serve customers all over Europe, so the on the fly 2 -way translation is just what we needed. We add more to this review once I have used it a bit longer

    chillersmexico.com

    Mar 04, 2025  on Shopify

    Love the simple and user friendly design of the live chat, I am using the free version and i am liking it.

    MANIERE

    Feb 24, 2025  on Shopify

    I installed this app last week and is working perfectly, the set up was quite easy. The mobile app is great, i get a notification when client sends a message. I highly recommend it. Well done Chatway!

    Foreverchiquestore

    Feb 24, 2025  on Shopify

    Love the tool, very easy to use and very cost effective! I was able to set it up within 5 mins and the chat support is super fast and very helpful and kind.

    Sundar Store USA

    Feb 13, 2025  on Shopify

    Chatway has been a great addition to our store! The live chat feature works smoothly and allows us to provide quick and efficient support to our customers. It's easy to use, and the setup was seamless. Highly recommended for any Shopify store looking for a reliable chat solution!

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