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Chatway Live Chat FAQ WhatsApp logo

Chatway Live Chat FAQ WhatsApp

Develop by Premio

$15

/ Month
Free plan available 14 Days Free Trial
  • Verified
  • Live chat app. Live chat helpdesk inbox for customer support

    File sharing
    Mobile compatibility
    Customizable widget
    Real-time chat
    Chat history
    Visitor recommendations

    About Chatway Live Chat FAQ WhatsApp

    Launched Sep 06, 2023

    Categories

    Built by Premio

    Email :

    [email protected]

    Address

    18 Jerusalem Blvd, 18 Jerusalem Blvd, Ashdod, 7752311, IL

    Website Support Portal Privacy policy FAQ Document
    ZB: WhatsApp & Messenger Chat logo
    (16 Reviews)
    $4.99-$19.99 / Month
    • Free Plan Available
    • Sponsored

    Support your customers quickly using Facebook Live Chat.

    Description

    Live chat, helpdesk & FAQ app for live chat customer support. Live chat customer service & WhatsApp.

    Provide customer service via live chat inbox widget, WhatsApp & FAQ. Offer customer service live chat help using Chatway live chat inbox. Support visitors using live chat canned responses. Using live chat inbox send offers based on past live chat conversations. Assign helpdesk chatbox agents to customer service conversations in your live chat box inbox. Offer customer support chat, WhatsApp & livechat inbox customer care experience. Our inbox live chat app is also available on Android & iOS

    Provide customer service via live chat inbox widget, WhatsApp & FAQ. Offer customer service live chat help using Chatway live chat inbox. Support visitors using live chat canned responses. Using live chat inbox send offers based on past live chat conversations. Assign helpdesk chatbox agents to customer service conversations in your live chat box inbox. Offer customer support chat, WhatsApp & livechat inbox customer care experience. Our inbox live chat app is also available on Android & iOS more
    • Access Shopify cart, orders, coupons data & more through live chat support inbox
    • Canned responses saved replies & FAQ for better live chat customer support
    • Mobile apps for iOS & Android to live chat and provide customer support anywhere
    • Chat buttons like WhatsApp, Facebook Messenger, Instagram, Telegram, phone, SMS
    • Monitor inbox customer service chats & invite customer support chat agents

    Pros

    • Offers immediate customer service through live chat, helping to provide timely assistance
    • Ability to make recommendations and offers based on past conversations or pages visited
    • Agents can be assigned to specific customer service conversations for better management
    • Available on both Android and iOS, allowing for mobile notifications and responses
    • Provides customization options for the chat widget, including color, logo, and button size
    • Easy file sharing within the chat for enhanced customer support
    • Comprehensive conversation history to provide context before responding
    • Notifications are instant, helping ensure timely responses
    • Highly rated user experience with consistent 5-star reviews
    • Compatible with third-party themes and highly reliable according to user reviews
    • Responsive support team praised by multiple users
    • Enables chat assignment among team members, facilitating better teamwork

    Top Helpful Reviews

    Whimsical Lace

    Jul 14, 2025  on Shopify

    I switched to Chatway after years of using Willdesk, and it was the best decision. From the get go, the user interface is much simpler. It's easy to set up. In just two weeks, I've gained more inquiries. The Free plan is perfect for small businesses like mine. Highly recommend!

    Empower Peptides

    Jul 01, 2025  on Shopify

    I'm loving the live chat from Chatty Live Chat . It's actually allowing me to connect with my customers easily. My favorite feature is the live visitor feature . Sometimes I pop on the chat to greet them to ask them if I could help them in anyway and hopefully bag a sale at the same time . Great feature . They have been great at customer service as well

    Rugs Done Right

    Jun 27, 2025  on Shopify

    Absolute fantastic company to work with. Very responsive to new suggestions. They are constantly improving in adding features. We have greatly improved to the customer experience. with this app.

    Swiss Fragrance | Decants

    Jun 22, 2025  on Shopify

    Since I started using Chatway, chatting with customers has been a breeze! The live chat is easy to use, reliable, and has really helped me stay connected with visitors in real-time. Super happy with it!

    LIYUAN DRIVE

    Jun 16, 2025  on Shopify

    I think the chatway software is really very useful!!!Whether it's the automatic translation function or the Settings of some plugin details, they are all very practical!!! It was our first time to set up an independent website. After trying many of over a thousand chat apps, we chose chatway.In fact, it didn't disappoint us either. I hope chatway can keep improving and develop more new features in the future. Currently, what I'm most looking forward to is the PC version!!! We will also continue to use it and hope to make progress together!

    PrintGeist

    Jun 10, 2025  on Shopify

    I’m really happy with Chatway! Even though I’m still new to my store and focusing on gaining traction, the app has been super smooth and offers everything I need. The best part? It’s completely free! As a one-person “army” trying to get my business off the ground, I truly appreciate how easy Chatway is to use and that there are no monthly fees — a total lifesaver when money feels like it’s just disappearing at the start. Highly recommend! 11/10 Stars :)

    SIMOVSKA

    May 06, 2025  on Shopify

    Chatway is a fantastic app that makes it super easy to manage live chat and connect with customers in real time. The setup was smooth, and the integration with my Shopify store worked perfectly. The team is responsive and helpful — highly recommend it if you're looking to boost customer engagement and support!

    MyNata

    Apr 21, 2025  on Shopify

    Great app for begginers, it help us setup really easy and for free. I love the chat pop-up notification. Live chat is great and it is available both on desktop and mobile.

    Swiss Fragrance | Decants

    Apr 21, 2025  on Shopify

    Since I started using Chatway, chatting with customers has been a breeze! The live chat is easy to use, reliable, and has really helped me stay connected with visitors in real-time. Super happy with it! ❤️

    KitchenKlout

    Apr 16, 2025  on Shopify

    The app works well and the inbox feature is great. My website performance has increased (the last chat app I had took up to many resources) but with Chataway I dont have this issue anymore. All the chats are accessbile in your email inbox so you never miss a chat from your store. The support team is top notch and I am very satisfied with this app.

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