Chatway ‑ Live Chat Support

Develop by Premio

Free App

Verified

Live chat app. Live chat helpdesk inbox for customer support

File sharing

Mobile compatibility

Customizable widget

Real-time chat

Chat history

Visitor recommendations

About Chatway ‑ Live Chat Support

Launched Sep 07, 2023

Built by Premio

Email :

[email protected]

Address

18 Jerusalem Blvd, 18 Jerusalem Blvd, Ashdod, 7752311, IL

Website Support Portal Privacy policy FAQ

Related Categories

Description

Live chat & helpdesk app for live chat customer support. E-commerce live chat customer service app

Provide customer service via live chat widget. Offer immediate customer service live chat help using Chatway live chat inbox. Deliver assistance to visitors through live chat. Make recommendations & offers based on their past live chat conversations or pages visited. Assign helpdesk chatbox agents to customer service conversations in your live chat box inbox. Offer exceptional customer support chat & offer a breezy livechat experience. Our inbox live chat app is also available on Android & iOS

Engage your store visitors and customers over real time live chat support inbox
Easy file sharing within website chat box for better live chat customer support
Monitor inbox customer service chats and assign to support chat agents
See helpdesk conversation history and get the full picture before responding
Customize your live chat widget - color, logo, availability, chat button size

Pros

Offers immediate customer service through live chat, helping to provide timely assistance
Ability to make recommendations and offers based on past conversations or pages visited
Agents can be assigned to specific customer service conversations for better management
Available on both Android and iOS, allowing for mobile notifications and responses
Provides customization options for the chat widget, including color, logo, and button size
Easy file sharing within the chat for enhanced customer support
Comprehensive conversation history to provide context before responding
Notifications are instant, helping ensure timely responses
Highly rated user experience with consistent 5-star reviews
Compatible with third-party themes and highly reliable according to user reviews
Responsive support team praised by multiple users
Enables chat assignment among team members, facilitating better teamwork

Rating And Reviews

Strikkeredet Design

Nov 18, 2024 on Shopify

En intuitiv og god chat app

Anker Singapore

Nov 16, 2024 on Shopify

Easy to use and reliable app

Sprout And Sparkle

Nov 15, 2024 on Shopify

Zerone

Nov 14, 2024 on Shopify

Gets my job done in a very clean and advanced ui.Highly recommended

Game Room Masters

Nov 13, 2024 on Shopify

It's a great app. Good inbox function, Reliable, notifies expeditiously.

Encore Academy

Nov 13, 2024 on Shopify

4Gamer

Nov 12, 2024 on Shopify

Application très professionnelle! Elle fonctionne vraiment bien et tout est modifiable. La version gratuite est donné un grand plus à cette application. La meilleure que j’ai utilisée.

PurePanacea

Nov 11, 2024 on Shopify

As a small business owner, finding tools that genuinely enhance our customer service without adding complexity is crucial. That's exactly what we found with Chatway Live Chat Support! The integration into our Shopify store was seamless and straightforward. Right from the start, we noticed an improvement in customer engagement on our site. What really stands out is the ease with which our team can manage multiple conversations. The FAQ section is a fantastic feature that has significantly reduced repetitive inquiries, allowing us to focus on more complex customer needs. Moreover, the support team behind Chatway is just as responsive and helpful as their app promises to be for our customers. We've seen an increase in customer satisfaction scores, and feedback points to the chat feature as a big reason for that. We couldn't be happier with the performance and reliability of this app. Highly recommend it to any store looking to elevate their customer support game!

Domenic Bathroom

Nov 09, 2024 on Shopify

Custom Hampers

Nov 06, 2024 on Shopify

Chatway has been a great addition to my store. It's allowed me to have great communication with my customers and I'm sure it has been the reason for many sales. The inbox has made things so easy and gives me the confidence to know I wont miss any messages. The live chat support has been really helpful, they are quick to respond and nothing is too much trouble. Love this app and would recommend to others.

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