Merchants generally have a positive perception of the "Chatway Live Chat & WhatsApp" app, praising its ease of use, seamless integration, and effectiveness in enhancing customer communication and satisfaction. Many users report improvements in their conversion rates and customer interactions since implementing the app.
Key Strengths
Seamless and easy setup with a user-friendly interface
Effective organization and functionality of the inbox feature
Instant notifications and fast response capabilities
Customizability to fit brand aesthetics and requirements
Responsive and helpful customer support
Free plan availability, beneficial for small businesses
Common Concerns
Technical issues like chat balloon failing to close and potential app slowdowns
Concerns over customer support responsiveness and handling of reported problems
Price increases and complaints about aggressive communication for feedback
Some features like AI responses and specific integration options are missing
Reports of inconsistent experiences with technical support and managerial conduct
Final Thoughts
Overall, "Chatway Live Chat & WhatsApp" is highly regarded for its core functionality and positive impact on customer service interactions for e-commerce merchants. While most users appreciate its efficiency and the improvements it brings to customer engagement, a few mention technical and support-related issues that could be addressed to enhance user satisfaction further.
Sundar Store USA
Feb 13, 2025
on
Shopify
Chatway has been a great addition to our store! The live chat feature works smoothly and allows us to provide quick and efficient support to our customers. It's easy to use, and the setup was seamless. Highly recommended for any Shopify store looking for a reliable chat solution!
Aware House
Feb 07, 2025
on
Shopify
This is a great chat app! I can easily chat live with any of my customers. It notifies me straight away when a customer starts a new chat, and I added lots of FAQs which allows customers to get answers to common questions without having to chat with me!
Also, the tool looks great on my website and is easy to customize to my brand.
BITESHIELD
Jan 28, 2025
on
Shopify
Excellent app. Inbox is well organized and easy to use. Setup was a breeze. Customer support is top-notch. No notes. Highly recommend.
BmiWise
Jan 26, 2025
on
Shopify
Definitely recommend! Was having some initial technical issues, but those got quickly resolved. Customer service is great too and response time is perfect!
My Store
Jan 15, 2025
on
Shopify
Chatway Live Chat is an amazing tool! The seamless integration and user-friendly interface make managing customer interactions a breeze. The inbox feature is especially convenient for staying organized and responding quickly. Highly recommend it!
JPHYLL
Jan 12, 2025
on
Shopify
Since we used Chatway LiveChat on our website, customer interaction and satisfaction have greatly improved. We can answer customer questions instantly, which has increased conversion rates. In particular, it makes communication more direct and convenient. Through Chatway LiveChat, we can effectively reduce customer waiting time, and customers are more willing to contact us through this platform. I am very satisfied with the performance of this tool, it is worth the investment!
Vacation Art Boutique
Jan 09, 2025
on
Shopify
The live chat support is phenomenal. They guided me through the installation process and answered all my questions perfectly! Very happy with the customer support!
bindrz
Jan 09, 2025
on
Shopify
We have been using Chatway for several months and through the holiday season and it has been very helpful in simplifying our communication with our customers. Their support live chat has been great and always answers quickly. They are working on some great future enhancements as well.
TSGS
Jan 08, 2025
on
Shopify
Great app. Lots of flexibility. Install was a breeze. Haven't needed customer service yet so I can't really rate that, but I imagine will be great as well.
TABASQUISHY
Dec 29, 2024
on
Shopify
This app is our solution to replace the inbox tool, and everything seems to be going well. The functions are simple and clear. On the other hand, the customer service is very responsive, which is very important to us.
WunderUndies
Dec 15, 2024
on
Shopify
This app is perfect for my purposes. I'm new and very small and can't afford to be paying for every functionality for my website. This app allows me to communicate with my customers quickly and easily and I don't need to pay until I get much bigger, which I will gladly do. I wish all apps were like this!
GLOWPERK
Dec 12, 2024
on
Shopify
UPDATE: Premio-Chatway: "I admitted our mistake and said we're sorry"
Although this was the response we received in the email, we were saddened to read the company’s statements blaming us. Please also read the other 1-star review. We are experiencing the same issues as Kherish.
1. We don’t encounter this issue with any other popular Shopify chat applications; we’ve tested them all.
2. If you use this app, you will not only face the issue of the X not closing but also experience an infinite scroll problem on your cart page.
3. You will miss out on features like AI-powered responses and great auto-replies based on customer messages.
4. Karina and Marvin won’t trust your screenshots and screen-cast unless you purchase the related device and test it yourself.
5. For two weeks, they made us struggle until Gal, the owner of the company, came and said, “Yes, there’s an issue; let’s fix it.” No action was taken until we gave a 1-star review.
6. The support team ignored our messages, didn’t respond despite reading the messages in chat, and kept sending the same responses. During the conversation, they abruptly ended it with, “If there’s nothing else, we’re closing this"
=====================
- We received complaints from customers about the chat balloon not closing after being opened. Despite testing the issue on real devices and providing a video as evidence, Karina, Marvin, and their team refused to acknowledge the problem.
- Later, Karina admitted, "I reproduced the issue," which we documented with a screenshot. However, the following day, they claimed, "We didn’t do anything; there’s no issue."
- This behavior is consistent with how they’ve handled previous issues—they repeatedly deny problems, even when clear evidence is presented.
- They argue that the video recording was taken via a browser, yet the same issue persists on real devices.
- Additionally, they have significantly increased their prices.
- The application noticeably slows down the website’s performance.
- Once this busy period concludes, we plan to switch to a different application.
TOPK Official Store
Dec 11, 2024
on
Shopify
This app is very helpful , we can talk with customers smoothly from all over the world. I can check my Inbox every day to reply the inquiries and questions from customers. Excellent !
Terrasoul Wholesale
Dec 10, 2024
on
Shopify
This Live Chat app has been wonderful so far! Lots of great feedback from our customers on this app. Can't wait to continue to use it!
Heat Providers
Dec 10, 2024
on
Shopify
Great app that was recommended to me, great support team as well. Good features and customisation options can’t complain!
AUTOMANSPAREPARTS
Dec 08, 2024
on
Shopify
I’ve been using Chatway Live Chat for several days now, and I must say, it has been an invaluable addition to our customer service operations. The software is incredibly user-friendly, with an intuitive interface that both our team and customers can navigate effortlessly.
GLOWPERK
Dec 05, 2024
on
Shopify
- We received complaints from customers about the chat balloon not closing after being opened. Despite testing the issue on real devices and providing a video as evidence, Karina, Marvin, and their team refused to acknowledge the problem.
- Later, Karina admitted, "I reproduced the issue," which we documented with a screenshot. However, the following day, they claimed, "We didn’t do anything; there’s no issue."
- This behavior is consistent with how they’ve handled previous issues—they repeatedly deny problems, even when clear evidence is presented.
- They argue that the video recording was taken via a browser, yet the same issue persists on real devices.
- Additionally, they have significantly increased their prices.
- The application noticeably slows down the website’s performance.
- Once this busy period concludes, we plan to switch to a different application.
TOPK Official Store
Nov 30, 2024
on
Shopify
This app is very helpful , we can talk with customers smoothly from all over the world. I can check my Inbox every day to reply the inquiries and questions from customers.
Osone™
Nov 24, 2024
on
Shopify
Just installed it. Much better interface than native shopify app. The big thing for us was the size of the icon. The shopify inbox app was covering up payment icons and overlapping some buttons in mobile view. But after installing chatway, we see many more options that we previously didn't think we needed so that was a nice plus.
KomfortKissen.de
Nov 24, 2024
on
Shopify
We recently started using the app and are very satisfied with it and its functions. It runs very smoothly, is very easy to pick-up / intuitive to use. It also doesn't clutter our Email inbox with unnecessary emails and notifications.