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Customer reviews: Chatway Live Chat FAQ WhatsApp

Develop by Premio

Reviews (373)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive perception of the "Chatway Live Chat & WhatsApp" app, praising its ease of use, seamless integration, and effectiveness in enhancing customer communication and satisfaction. Many users report improvements in their conversion rates and customer interactions since implementing the app.

Key Strengths

  • Seamless and easy setup with a user-friendly interface
  • Effective organization and functionality of the inbox feature
  • Instant notifications and fast response capabilities
  • Customizability to fit brand aesthetics and requirements
  • Responsive and helpful customer support
  • Free plan availability, beneficial for small businesses

Common Concerns

  • Technical issues like chat balloon failing to close and potential app slowdowns
  • Concerns over customer support responsiveness and handling of reported problems
  • Price increases and complaints about aggressive communication for feedback
  • Some features like AI responses and specific integration options are missing
  • Reports of inconsistent experiences with technical support and managerial conduct

Final Thoughts

Overall, "Chatway Live Chat & WhatsApp" is highly regarded for its core functionality and positive impact on customer service interactions for e-commerce merchants. While most users appreciate its efficiency and the improvements it brings to customer engagement, a few mention technical and support-related issues that could be addressed to enhance user satisfaction further.

Tenth Gate Meditation

Jul 16, 2024  on Shopify

Great app, using this on my shop and it works perfectly. You get messages straight to your inbox and the customer service is superb

hmaraa

Jul 11, 2024  on Shopify

highly recommended, really helps me to get touch with every costumer and helps me to scale my site, keep going guys ❤

Boldbreez

Jul 10, 2024  on Shopify

I would recommend this app to everyone, it's very useful and the best part of it, is it's live chat we can directly chat with our customers in live and it's also easy to use.

SNIPAX

Jul 03, 2024  on Shopify

Chatway is a fantastic app with a user-friendly interface and powerful features. Still exploring, but very impressed so far!

Casa Shrooms

Apr 29, 2024  on Shopify

Amazing app. It has been really helpful for my business. Karina and the team Weare always accessible and sorted out any issues almost immediately. Definitely recommended!

Amoke Ade Hair

Apr 25, 2024  on Shopify

I recently started using the app and I am very happy with it so far. I especially like the fact that I was able to customize the message and colours to match the aesthetic of the website. I also really like that I am able to download the app on my phone which allows me to chat with customers on the go and reply their queries in a timely fashion. I would definatly recommend Chat Way.

Howden Market

Apr 21, 2024  on Shopify

The Chatway app has been very useful and intuitive for me and my team! We receive immediate notifications as soon as a customer submits an inquiry and we're able to assign chats between our staff. The UI is very responsive and intuitive as well! 5/5 Stars!

My Store

Apr 19, 2024  on Shopify

This is the best chat app really , I would greatly appreciate the contribution of Marvin in our stores . I talk live to my clients. Clients have both options to remain anonymous or can sign up for notification of chat . Would love more features like product URL and other options in automatic chat

Luxor Finland

Apr 17, 2024  on Shopify

This app is great! The set up and customization was easy and fast. You get notifications on your email inbox or phone and you can easily give support to customers even when you are not on your computer!

Romani

Apr 15, 2024  on Shopify

I would recommend this app to anyone with a version 2 template. It seems to be working well so far !

Primordia Funghi

Apr 12, 2024  on Shopify

Applicazione installata. Non la stiamo utilizzando molto ma al momento sembra funzionare bene. I messaggi arrivano tutti, anche se l’utente chiude momentaneamente il browser. In ogni caso, se l’utente dovesse chiudere definitivamente la chat, la nostra risposta gli arriva via mail. Nelle impostazione ci sono diverse lingue tra cui l’italiano. Tutto è molto facile e comprensibile, dall’installazione all’utilizzo.

CMA Detailing

Apr 11, 2024  on Shopify

This app has been great this whole time and I love how they have a app so I can get notifications and don’t have to keep checking a website on my phone and I get my inbox filled with messages I can reply to in minutes from anywhere

Mellinton Store

Apr 10, 2024  on Shopify

I have a third-party theme in my store and other applications did not work well! Chatway is a cool app! Very smart and understandable! Excellent support service) Many thanks to the people who did this! I definitely recommend this!

Qubik Furniture

Apr 09, 2024  on Shopify

So far really loving this app. I had an issue using shopify inbox and looked for an alternative. This app seems to have everything I need and more! Really happy I found it. Looking forward to using it daily!

Fresh Drip

Apr 09, 2024  on Shopify

*inbox* It works incredibly well, and my customers can contact me anytime without delay! I get notifications instantly through the mobile app. If you want live chat for your site then look no further. Marvin has been amazing to talk to! I look forward to this app being developed further and see what other amazing features developers can come up with. The integration of the mobile app has been very smooth and not at all slow or laggy.

Nimo

Apr 02, 2024  on Shopify

I like this APP. It is simple straight forward and easy to set up. At the same time, it can support chat configurations with the same settings for different domain names, which is very useful to me.

BA+HALA CLOTHING

Apr 01, 2024  on Shopify

Fantastic live chat support app! Lightning-fast responses, user-friendly interface, and incredibly helpful features. The support team is outstanding - professional, friendly, and always ready to assist. Reliable and hassle-free, it's the perfect solution for quick and efficient customer service. Highly recommend! Inbox.

Echo

Mar 31, 2024  on Shopify

The standout feature for me is definitely the integrated inbox . Having all messages into one place saves me valuable time

Bar Stool King

Mar 22, 2024  on Shopify

Great app to use! Really easy to install and navigate, love the mobile app too so that you can stay update to date with your website enquiries on the go. The helpdesk have also been really great and friendly :)

My Store

Mar 18, 2024  on Shopify

This app is great, they have a great live chat addition to my website and also an app that I can respond to and see the messages people send through the live chat. I can check these anytime anywhere it's great.

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