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Customer reviews: Chatway Live Chat FAQ WhatsApp

Develop by Premio

Reviews (373)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive perception of the "Chatway Live Chat & WhatsApp" app, praising its ease of use, seamless integration, and effectiveness in enhancing customer communication and satisfaction. Many users report improvements in their conversion rates and customer interactions since implementing the app.

Key Strengths

  • Seamless and easy setup with a user-friendly interface
  • Effective organization and functionality of the inbox feature
  • Instant notifications and fast response capabilities
  • Customizability to fit brand aesthetics and requirements
  • Responsive and helpful customer support
  • Free plan availability, beneficial for small businesses

Common Concerns

  • Technical issues like chat balloon failing to close and potential app slowdowns
  • Concerns over customer support responsiveness and handling of reported problems
  • Price increases and complaints about aggressive communication for feedback
  • Some features like AI responses and specific integration options are missing
  • Reports of inconsistent experiences with technical support and managerial conduct

Final Thoughts

Overall, "Chatway Live Chat & WhatsApp" is highly regarded for its core functionality and positive impact on customer service interactions for e-commerce merchants. While most users appreciate its efficiency and the improvements it brings to customer engagement, a few mention technical and support-related issues that could be addressed to enhance user satisfaction further.

VivaXpress

Mar 18, 2024  on Shopify

Muito intuitivo , fácil de configurar , Chat ao vivo, muito bom mesmo, respostas instantâneas, fácil de lidar com sues clientes

Healmysecretlife.com

Feb 27, 2024  on Shopify

I've been using Chatway - Live Chat Support on my Shopify store for a few months now, and it's been a game-changer. It's super easy to set up, and I love how it lets me connect with my customers in real-time. There was this one time when I wasn't sure how to customize the chat widget to match my store's theme. I reached out to their support team, and they were incredibly helpful and patient, guiding me through the process step by step. It's not just an app; it's like having an extra team member who's always there to support you and your customers. Highly recommend it to anyone looking to boost their customer service game!

Best Promo Store

Feb 19, 2024  on Shopify

¡Great app! Strenghts: - Customizable live chat. You can live chat without preset answers. - Easy and Fast to use and implement. - Attractive widget and display. - Easy for customers. - All conversations in one place. - Many integrations including email and messenger. - Great customer service. Opportunities: - Widget cannot be removed with specific px's. - Only default font poppins. Cannot select other fonts.

TEHNOTABLE

Jan 31, 2024  on Shopify

We've been using Chatway for less than a week, but we can already draw the first conclusions. Very fast installation and configuration of the necessary parameters and languages. A convenient mobile application helps you always be in touch with clients. I definitely recommend it!

Island Life Essentials

Jan 17, 2024  on Shopify

Finally the perfect Live Chat app that I was searching for! Simple straight forward and easy to set up without all those extra unwanted bells and whistles that make a dashboard look like a living nightmare to figure out and navigate around, but that still has all the important basic features, is compatible with my store theme, looks great and functions without any issues. Another nice feature is that I can choose to delete any unwanted contacts from my chat list. Thumbs up to customer support for initiating my first live chat test. I highly recommend this Live Chat app. Thank you!

Pylar

Jan 05, 2024  on Shopify

Chatway's Live Chat & Helpdesk is a tremendous help for my new store! Their customer support chat has been invaluable—whenever I've needed guidance on using the platform, they've been prompt and incredibly helpful. It's made a significant difference in boosting customer satisfaction as I navigate the early stages of my business.

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