Merchants generally have a positive perception of the "Chatway Live Chat & WhatsApp" app, praising its ease of use, seamless integration, and effectiveness in enhancing customer communication and satisfaction. Many users report improvements in their conversion rates and customer interactions since implementing the app.
Key Strengths
Seamless and easy setup with a user-friendly interface
Effective organization and functionality of the inbox feature
Instant notifications and fast response capabilities
Customizability to fit brand aesthetics and requirements
Responsive and helpful customer support
Free plan availability, beneficial for small businesses
Common Concerns
Technical issues like chat balloon failing to close and potential app slowdowns
Concerns over customer support responsiveness and handling of reported problems
Price increases and complaints about aggressive communication for feedback
Some features like AI responses and specific integration options are missing
Reports of inconsistent experiences with technical support and managerial conduct
Final Thoughts
Overall, "Chatway Live Chat & WhatsApp" is highly regarded for its core functionality and positive impact on customer service interactions for e-commerce merchants. While most users appreciate its efficiency and the improvements it brings to customer engagement, a few mention technical and support-related issues that could be addressed to enhance user satisfaction further.
NIELSEN LIGHT
Aug 27, 2024
on
Shopify
Fantastic widget for having a live chat feature on a Shopify site. Integrates well with a Facebook Business page as well.
NOCT.X
Aug 26, 2024
on
Shopify
I run a small business and started using this service without high hopes. To my surprise, it really helped me close sales, especially when customers worry about sizing. The ability to communicate directly through the inbox has been a game changer. I plan to use it for a long time. Marvin has also been great!
LOREC Ranch Home Furnishings
Aug 25, 2024
on
Shopify
Responsive team helped with SEO on the widget and made it super fast and reliable. Will definitely be buying a few more subscriptions!
My Castle Decor
Aug 18, 2024
on
Shopify
Great, simple and effective. The reason I went for chatway, I wanted someting straightforward easy to use and effective for the main purpose of web chat and chatway fulfills that.
Kyli & Karter's Kloset
Aug 12, 2024
on
Shopify
This app is amazing I inbox the support team because I needed assistance I spoke to Marvin he was so knowledgeable and helped me until my issue was resolved. This app support team is A1 No need to use another app this app is all you need.
Mouse Pay
Aug 07, 2024
on
Shopify
The app works perfectly, I was using a default Shopify chat button, but after performing a pagespeed insights scan I noticed that it was working slowly on my store, after I installed Chatway my speedscore has increased, inbox works like a charm and is very beginner friendly! Oh wait, and you can use it for free?!
Stage Threads
Aug 05, 2024
on
Shopify
Best chat by far. Way better than any of the others on the market. Clean simple, great customer service too!
The CBD Wellness Store
Aug 04, 2024
on
Shopify
This live chat is easy to install and use. It is a great way to communicate with my customers online
Flopis
Jul 31, 2024
on
Shopify
Lovely app, does everything you need it to do and for free! Inbox is very nicely detailed as well! Switched from Tidio, because they were pushing their subscriptions too hard
Shoppois.com
Jul 21, 2024
on
Shopify
Its only been a few days of testing this service, but all things seem to be running smoothly! The App was very easy to setup, which is coming from someone who is new to shopify. Additionally, The chat function is quick and I really like the part where I can chat with customers on my phone.
AMNDO
Jul 21, 2024
on
Shopify
Incredible. I am a small business and I introduced this not thinking it would help my business much, but it did. It helps me close sales when customers are concerned about sizing etc. I will be using this for a long time. Marvin is excellent too.
Lumas Media
Jul 16, 2024
on
Shopify
Chatway is an incredibly valuable tool for my shop, offering seamless inbox and chat features that work perfectly. The Chatway team is prompt in responding to my questions and listens to their users/incorporates user feedback into the app. It’s one of the best apps on the platform for anyone needing a chat or inbox feature for their shop. Highly recommended!
Tenth Gate Meditation
Jul 16, 2024
on
Shopify
Great app, using this on my shop and it works perfectly. You get messages straight to your inbox and the customer service is superb
hmaraa
Jul 11, 2024
on
Shopify
highly recommended, really helps me to get touch with every costumer and helps me to scale my site, keep going guys ❤
Boldbreez
Jul 10, 2024
on
Shopify
I would recommend this app to everyone, it's very useful and the best part of it, is it's live chat we can directly chat with our customers in live and it's also easy to use.
SNIPAX
Jul 03, 2024
on
Shopify
Chatway is a fantastic app with a user-friendly interface and powerful features. Still exploring, but very impressed so far!
Casa Shrooms
Apr 29, 2024
on
Shopify
Amazing app. It has been really helpful for my business. Karina and the team Weare always accessible and sorted out any issues almost immediately. Definitely recommended!
Amoke Ade Hair
Apr 25, 2024
on
Shopify
I recently started using the app and I am very happy with it so far. I especially like the fact that I was able to customize the message and colours to match the aesthetic of the website. I also really like that I am able to download the app on my phone which allows me to chat with customers on the go and reply their queries in a timely fashion. I would definatly recommend Chat Way.
Howden Market
Apr 21, 2024
on
Shopify
The Chatway app has been very useful and intuitive for me and my team! We receive immediate notifications as soon as a customer submits an inquiry and we're able to assign chats between our staff. The UI is very responsive and intuitive as well!
5/5 Stars!
My Store
Apr 19, 2024
on
Shopify
This is the best chat app really , I would greatly appreciate the contribution of Marvin in our stores . I talk live to my clients. Clients have both options to remain anonymous or can sign up for notification of chat . Would love more features like product URL and other options in automatic chat