Chatway Live Chat Chatbot FAQ

Develop by Shopify

$15

/ Month

Free plan available 14 Days Free Trial

Verified

Live chat app. Live chat helpdesk inbox for customer support

File sharing

Mobile compatibility

Customizable widget

Real-time chat

Chat history

Visitor recommendations

About Chatway Live Chat Chatbot FAQ

Launched Sep 06, 2023

Built by Shopify

Address

Waverley House (Work.Life), 9 Noel Street, London, ENG, W1F 8GQ, GB

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Live chat, helpdesk & FAQ app for live chat customer support. Live chat customer service & WhatsApp.

Provide customer service via live chat inbox widget, WhatsApp & FAQ. Offer customer service live chat help using Chatway live chat inbox. Support visitors using live chat canned responses. Using live chat inbox send offers based on past live chat conversations. Assign helpdesk chatbox agents to customer service conversations in your live chat box inbox. Offer customer support chat, WhatsApp & livechat inbox customer care experience. Our inbox live chat app is also available on Android & iOS

Access Shopify cart, orders, coupons data & more through live chat support inbox
Canned responses saved replies & FAQ for better live chat customer support
Mobile apps for iOS & Android to live chat and provide customer support anywhere
Chat buttons like WhatsApp, Facebook Messenger, Instagram, Telegram, phone, SMS
Monitor inbox customer service chats & invite customer support chat agents

Pros

Offers immediate customer service through live chat, helping to provide timely assistance
Ability to make recommendations and offers based on past conversations or pages visited
Agents can be assigned to specific customer service conversations for better management
Available on both Android and iOS, allowing for mobile notifications and responses
Provides customization options for the chat widget, including color, logo, and button size
Easy file sharing within the chat for enhanced customer support
Comprehensive conversation history to provide context before responding
Notifications are instant, helping ensure timely responses
Highly rated user experience with consistent 5-star reviews
Compatible with third-party themes and highly reliable according to user reviews
Responsive support team praised by multiple users
Enables chat assignment among team members, facilitating better teamwork

Top Helpful Reviews

Make it Gift Shop

Oct 26, 2025 on Shopify

Super easy to set up and use. I get messages straight to my phone via app. Really helps with sales so customers don't click away when they have a question.

Space Vendor

Oct 14, 2025 on Shopify

Hi, this app is the best chat app i ever had, UI is best, and less latency than other chat app. i recommend it

The Grand Archive AB

Sep 25, 2025 on Shopify

Using this app daily, works really well. The Inbox feature is really well made and I get notifications straight to my phone using their app from customers. 10/10 would recommend

Krafteria

Sep 19, 2025 on Shopify

The website chat application has made it super easy for us to connect with our customers in real-time. The interface is simple, responses are instant, and it helps us provide quick support without needing phone calls or long emails. Super easy to integrate

KALI SHOES®

Sep 16, 2025 on Shopify

Chatway is a really useful and intuitive app. What impressed me the most is the WhatsApp integration, which makes it easy to communicate with customers and manage conversations in one place. The interface is simple, fast, and it has significantly improved the way I handle customer support. Highly recommended for anyone looking for a practical tool to centralize chats and messaging!

cloudream

Sep 15, 2025 on Shopify

The inbox functionality is almost like getting notifications in real-time, which keeps me updated instantly. On top of that, I can reply to messages directly from my phone, making it extremely convenient. Highly recommend!

NBHANYUAN

Sep 15, 2025 on Shopify

This is the live chat app that best meets my needs. It has a simple and attractive design, comprehensive features, and is easy to use. The inbox labeling feature is especially helpful, allowing me to prioritize the messages I need to process. The customer service is always eager to answer questions, and I can tell they're truly committed to making this product a success. Keep it up!

Arccaptain

Aug 28, 2025 on Shopify

Very practical, helped me a lot, the customer service was very friendly and helped me solve many problems

好生活實驗所

Aug 07, 2025 on Shopify

我用的是免費的版本，已經非常好用了，後續如果有需要的話會購入付費的版本~推薦使用喔!!

Whimsical Lace

Jul 14, 2025 on Shopify

I switched to Chatway after years of using Willdesk, and it was the best decision. From the get go, the user interface is much simpler. It's easy to set up. In just two weeks, I've gained more inquiries. The Free plan is perfect for small businesses like mine. Highly recommend!

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