Chatway Live Chat & WhatsApp

Develop by Shopify

$29-$149

/ Month

Free plan available 14 Days Free Trial

Verified

Live chat app. Live chat helpdesk inbox for customer support

File sharing

Mobile compatibility

Customizable widget

Real-time chat

Chat history

Visitor recommendations

About Chatway Live Chat & WhatsApp

Launched Sep 06, 2023

Built by Shopify

Address

MIDDLE PARK, VIC, AU

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Live chat, helpdesk & FAQ app for live chat customer support. Live chat customer service & WhatsApp.

Provide customer service via live chat inbox widget, WhatsApp & FAQ. Offer customer service live chat help using Chatway live chat inbox. Support visitors using live chat canned responses. Using live chat inbox send offers based on past live chat conversations. Assign helpdesk chatbox agents to customer service conversations in your live chat box inbox. Offer customer support chat, WhatsApp & livechat inbox customer care experience. Our inbox live chat app is also available on Android & iOS

Access Shopify cart, orders, coupons data & more through live chat support inbox
Canned responses saved replies & FAQ for better live chat customer support
Mobile apps for iOS & Android to live chat and provide customer support anywhere
Chat buttons like WhatsApp, Facebook Messenger, Instagram, Telegram, phone, SMS
Monitor inbox customer service chats & invite customer support chat agents

Pros

Offers immediate customer service through live chat, helping to provide timely assistance
Ability to make recommendations and offers based on past conversations or pages visited
Agents can be assigned to specific customer service conversations for better management
Available on both Android and iOS, allowing for mobile notifications and responses
Provides customization options for the chat widget, including color, logo, and button size
Easy file sharing within the chat for enhanced customer support
Comprehensive conversation history to provide context before responding
Notifications are instant, helping ensure timely responses
Highly rated user experience with consistent 5-star reviews
Compatible with third-party themes and highly reliable according to user reviews
Responsive support team praised by multiple users
Enables chat assignment among team members, facilitating better teamwork

Top Helpful Reviews

ILARIA Intimates

Dec 04, 2025 on Shopify

I was recommended this app to make speed of my website better, so far a lot of cool fetchers, support is great, they helped me to correct position of widget. Recommend!

Puppy And Cow

Dec 03, 2025 on Shopify

We cant thank Karina and the dev team enough for this amazing App! it has saved us so much time and effort, was super easy to set up and we absolutely love it! 10/10 SWDESIGNS Approved!

Southside Guitars

Nov 26, 2025 on Shopify

Great customer service and the app works as intended. Very easy to understand and has helped our e-commerce business get more sales! Thanks for the inbox.

Garden Watering

Nov 24, 2025 on Shopify

We have started to use this chat service on our new web site https://www.gardenwatering.co.uk/ and it is am amazing service. We had almost immediate interaction with it. The ability to be online and answer messages whilst mobile is a great advantage: intergration was easy as well as customisation. Great product and perfect for better customer service.

Darts and Cues Australia

Nov 05, 2025 on Shopify

Thanks so much to the devs of this app. It's super simple to set up and use for both our business and the customer. The inbox and option to appear online or offline has definately helped increase our sales by quickly answering any quick questions they had before purchasing. When we are not online, we are able to reply to the customer and they can see it when they next visit the site or we can reply by email to them if they leave it.

Utopian Threads

Nov 05, 2025 on Shopify

Great app that I have been using daily. Being able to converse with customers in 'real time' via the chat inbox has been very useful in building trust and converting sales. Marvin has worked with me to implement an improvement, and kept in contact to let me know once the issue was addressed. Would recommend this app :)

Make it Gift Shop

Oct 26, 2025 on Shopify

Super easy to set up and use. I get messages straight to my phone via app. Really helps with sales so customers don't click away when they have a question.

Space Vendor

Oct 14, 2025 on Shopify

Hi, this app is the best chat app i ever had, UI is best, and less latency than other chat app. i recommend it

The Grand Archive AB

Sep 25, 2025 on Shopify

Using this app daily, works really well. The Inbox feature is really well made and I get notifications straight to my phone using their app from customers. 10/10 would recommend

Krafteria

Sep 19, 2025 on Shopify

The website chat application has made it super easy for us to connect with our customers in real-time. The interface is simple, responses are instant, and it helps us provide quick support without needing phone calls or long emails. Super easy to integrate

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