Shopify Customer service apps 2026

DC: WhatsApp Marketing + API

$29-$299 / Month

8.5

203 Reviews

Manage Customer Service on WhatsApp, send Marketing Broadcasts Show more

DelightChat WhatsApp Marketing is a powerful tool designed to streamline and enhance your marketing efforts on WhatsApp, one of the world's most popular messaging platforms. It transforms how businesses interact with customers by providing features that enable personalized and engaging communication. With this app, you can create targeted campaigns, send promotional messages, and manage customer interactions efficiently from a single dashboard. DelightChat stands out by offering analytics to track the performance of your campaigns, helping you refine your strategies for better results. The app is user-friendly, making it accessible for businesses of all sizes looking to leverage WhatsApp as a marketing channel. Its integration capabilities ensure seamless sync with your existing systems and workflows. Ultimately, DelightChat empowers businesses to build stronger relationships with their customers through timely, relevant, and authentic engagement.

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Email integration

Unified dashboard

Whatsapp broadcasts

Multichannel messaging

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SmartBot: Leading AI Chatbot

$30-$300 / Month

9.1

361 Reviews

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AI Chat Innovation: Enhancing Sales and Improving Service Show more

SmartBot-AI Chatbot is a dynamic, no-code platform designed to revolutionize customer interaction for eCommerce stores. By providing instant support and personalized shopping experiences, it aims to enhance customer satisfaction and drive sales growth. The chatbot seamlessly integrates with Shopify, allowing visitors to easily search for products and receive real-time tailored recommendations. Notably, SmartBot optimizes the post-sales experience by enabling customers to check their order status at their convenience. Businesses can effortlessly customize the chat widget to align with their brand identity, ensuring a cohesive customer experience. Furthermore, personalized invitations through SmartBot can lead to increased customer consultations and higher conversion rates. Overall, SmartBot-AI Chatbot is a powerful tool for streamlining store interaction and significantly enhancing the online shopping journey.

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Order tracking

Easy integration

Personalized shopping

Product search

Real-time recommendations

Instant support

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VanChat AI Chatbot & Live Chat

$19-$99 / Month

9.1

109 Reviews

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GPT4 AI Chatbot to increase sales and provide customer service Show more

VanChat AI ChatBot & Live Chat is a cutting-edge tool designed to revolutionize customer service for online retailers. Powered by advanced GPT technology, this chatbot acts like a top-tier salesperson, adeptly understanding user intents and behaviors to provide quick, precise responses. It excels at suggesting products at optimal times, engaging customers with timely promotions, and even interpreting emotional cues to facilitate conversions from visitors to buyers. The app supports over 100 languages, ensuring a global outreach with 24/7 human-like customer service. With seamless integration options, including customizable widgets and multiple input methods for training data, VanChat continuously updates its knowledge base with the latest product information. This proactive approach significantly enhances customer satisfaction, reduces cart abandonment, and drives sales growth.

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Customizable chat widget

24/7 service

Proactive recommendations

Automatically retrained

Multiple knowledge uploads

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Xorosoft ERP

9.1

21 Reviews

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Cloud ERP tailored for eCommerce, retail & wholesale Show more

Xorosoft ERP is a comprehensive enterprise resource planning solution designed for businesses that have outgrown basic accounting software and are looking to optimize their operations. This platform is particularly beneficial for eCommerce and wholesale merchants, providing a unified system that integrates essential business functions such as order management, inventory management, warehousing, purchasing, manufacturing, financial management, and customer service. XoroERP enhances operational efficiency and profitability by offering real-time synchronization of orders, payments, products, refunds, and shipping confirmations, while also supporting up to 10 inventory levels. The platform simplifies financial operations with automatic payout synchronization, reducing manual efforts, and ensures seamless international transactions through Shopify Markets with multi-currency support. Additionally, XoroERP facilitates automatic gift card synchronization, providing a holistic approach to managing and growing your business.

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Inventory management

Order management

Real-time sync

Automatic payouts

Gift card sync

International currency

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WA Chat & Abandoned Cart

$69-$349 / Month

9.1

126 Reviews

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Improve Sales via WhatsApp Cart Recovery Messages with Wati Show more

Chatbot & Abandoned Cart is an innovative app designed to optimize your sales and marketing efforts through abandoned cart recovery and WhatsApp marketing solutions. Leveraging the power of WhatsApp, Wati enables businesses to send personalized broadcasts and automate delivery tracking reminders, which helps in confirming COD orders and thereby decreases the Return to Origin (RTO) rate. The app also features advanced No Code Chatbots that streamline customer interactions, alongside a shared team inbox for efficient management of incoming chats. By automating order updates, businesses can enhance customer support and satisfaction. Additionally, obtaining a WhatsApp Green Tick through Wati adds a layer of credibility to your communications. Enhance customer engagement and showcase your products seamlessly with customizable chat widgets and the WhatsApp Catalog feature.

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Automated updates

Shared inbox

Cart recovery

Order confirmation

Delivery tracking

Whatsapp green tick

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Chatway Live Chat & WhatsApp

$29-$149 / Month

9.1

245 Reviews

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Live chat app. Live chat helpdesk inbox for customer support Show more

Chatway - Live Chat Support is a dynamic tool designed to enhance customer service through a real-time live chat widget. This app provides a seamless way for businesses to deliver immediate assistance, engage with visitors, and offer personalized recommendations based on past interactions or website visits. With an easy-to-use live chat inbox, businesses can assign helpdesk agents to manage customer queries efficiently, ensuring an exceptional support experience. Chatway's versatility extends to mobile support, as it is available on both Android and iOS platforms, enabling on-the-go service management. The app allows for easy file sharing and customizable chat widgets, ensuring that the chat interface aligns with a business's branding. Additionally, Chatway offers features like monitoring conversation history, allowing support teams to respond more effectively with a comprehensive understanding of past communications.

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File sharing

Mobile compatibility

Customizable widget

Real-time chat

Chat history

Visitor recommendations

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Qikify Contact Form Builder

$5.99-$7.99 / Month

7.3

418 Reviews

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Easily create forms to collect leads, improve customer service Show more

qikify Contact Form Builder is a versatile no-code tool designed to simplify form creation for a wide range of applications, including contact forms, wholesale inquiries, and surveys. It empowers users to craft customized forms that not only help in converting new leads but also aid in expanding contact lists and enhancing customer service experiences. The app allows for efficient management of form submissions within the app, while also offering seamless integration with email apps for streamlined communication. With advanced features like reCaptcha, conditional logic, file upload, and form scheduling, it ensures a robust and secure form-building experience. Additionally, users can display forms as popups, bubbles, or embedded directly on their websites. By updating your contact forms with qikify, you can easily transform user interactions into valuable business opportunities.

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Multiple form types

Custom form creation

No-code solution

Email integration

In-app submission tracking

File upload support

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HelpWave AI

$70 / Month

8.2

6 Reviews

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Increase sales and automate customer service Show more

Alesia AI Chatbot is an innovative application designed to transform the online shopping experience by acting as a virtual in-store sales assistant. This AI-driven chatbot engages directly with visitors, providing personalized sales pitches to highlight your products effectively. It ensures that customers receive instant answers to their queries by intelligently utilizing the FAQ section and the comprehensive information available on your website. Alesia AI Chatbot goes beyond basic interactions by offering tailored product recommendations and showcasing your brand's unique strengths. Additionally, the app provides detailed statistics on all interactions, enabling you to gain valuable insights into customer behavior and enhance your marketing strategies. This not only boosts customer satisfaction but also helps in driving conversions and building brand loyalty.

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Product recommendations

Brand enhancement

Live chat interaction

Personalized sales pitch

Instant faq response

Detailed interaction stats

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Antalyze

$11.3-$75.32 / Month

8.2

4 Reviews

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"Enhance customer support with 24/7 AI and human helpdesk integration."

Real-time order tracking

Smart product recommendations

24/7 support availability

Ai order assistant

Automated multi-platform chat

Ai and human helpdesk

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Skyla ChatGPT Customer Service

$49-$89 / Month

8.2

5 Reviews

Great customer service with ChatGPT. Install in one click. Show more

Meet Skyla, the 24/7 customer service chatbot powered by ChatGPT, designed specifically for Shopify stores. Skyla delivers accurate responses to customer inquiries by continuously learning and adapting to your shop's data, ensuring a seamless user experience. The app boasts simplicity and efficiency, offering features like easy customization, email and notification integration, analytics, and topic classification, all within an all-in-one powerhouse solution. With a single-click installation process, incorporating Skyla into your e-commerce platform is as easy as it gets. Powered by OpenAI's robust API, Skyla ensures reliable and efficient service. Customize Skyla to align with your brand's style, maintaining a consistent and engaging customer interface. Experience a professional-grade customer service solution with effortless setup, enhancing your Shopify store's efficiency and customer satisfaction.

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Easy customization

Email notifications

Customer analytics

Instant setup

24/7 service

Ai-powered answers

NestDesk Live Chat & Helpdesk

$5.99-$34.99 / Month

7.9

31 Reviews

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Improve customer service with Live chat, Messenger & Helpdesk. Show more

NS Live Chat, Inbox & Helpdesk is a versatile application designed to streamline customer support by centralizing all conversations from various stores and channels into a single, unified inbox. This powerful tool enhances sales opportunities by offering detailed customer behavior insights and product recommendations directly within the chat portal. With its integrated Helpdesk and Chatbot features, businesses can provide proactive, around-the-clock customer service, significantly improving efficiency. The app allows users to manage and respond to Facebook Messenger and Live Chat messages seamlessly from one place, sharing product recommendations and creating orders effortlessly while chatting. Users can also leverage a smart self-service widget for helpdesk support, order tracking, and customer actions, ensuring enhanced service quality. NS Live Chat, Inbox & Helpdesk empowers businesses to increase responsiveness with automated support through chatbots and saved responses, making it easier for customer service teams to assist clients effectively from anywhere, even on the go using the intuitive mobile app.

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Product recommendations

Mobile app support

Order tracking

Chatbot automation

Real-time visitor tracking

Customer behavior tracking

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Cusbo ‑ Helpdesk & Live Chat

$12-$500 / Month

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Manage all communications in one place and drive sales Show more

Cusbo - Helpdesk & Live Chat is a powerful tool designed to enhance business growth through outstanding customer relationships and exceptional support service. By consolidating all communication channels into a single interface, Cusbo allows for seamless interaction with clients via their preferred platforms, ensuring that customer engagement is personalized and effective. The app leverages automation to optimize communication processes, helping businesses work smarter by reducing manual tasks. With features like scheduled messages, businesses can easily send targeted, personalized messages to improve engagement and drive revenue. Cusbo enables proactive problem-solving and sales through live chat, allowing agents to preview carts, check order histories, and recommend products in real-time. Additionally, it integrates chats from various social media platforms, messengers, and live chat into one convenient location, streamlining communication management. Utilizing marketing tools within the app can further boost sales and convert valuable visitors into loyal customers.

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Social media integration

Product recommendations

Live chat

Order history

Boost sales

Cart preview

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Phone Numbers & Calls ‑ SBoard

$8-$20 / Month

7.4

10 Reviews

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Free number for better customer support & sale conversions Show more

Phone Numbers & Calls - SBoard is an essential app for businesses seeking to enhance customer service and boost sales by providing a toll-free phone number for their store. This convenient service allows customers to easily call or text, ensuring they have quick access to your support team, which can lead to increased customer satisfaction and reduced customer churn. A dedicated business number not only helps in managing professional communications but also protects your privacy and personal time, keeping your work-life balance intact. Furthermore, having a verified phone number enhances your store's credibility, as it allows verification with major platforms like Google, Facebook, and Alibaba Merchant accounts, signaling a trustworthy presence. Whether you're a small business or a growing enterprise, SBoard is designed to make your customer interactions seamless and professional.

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Toll-free number

Customer calls

Text messaging

Privacy protection

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DiscountX: Stack Combine Popup

$4.49-$7.99 / Month

8.2

3 Reviews

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Apply and stack your discount codes in cart drawer and popup! Show more

DiscountX: Stack Combine Popup is an innovative app designed to enhance sales and customer satisfaction by allowing users to apply and combine multiple discount codes directly within their shopping cart. This feature empowers users to enter various codes, automatically summing the discount amounts without needing to proceed to checkout, streamlining the shopping experience. The app is highly customizable to meet diverse seller needs, offering features like restriction settings, exclusion options, detailed statistics, and pop-up notifications. Its user-friendly interface supports multiple languages and allows custom CSS and JS adjustments, ensuring seamless integration with existing platforms. Notably, DiscountX prioritizes user privacy by not storing any personal data, making it a secure choice for retailers aiming to boost conversion rates and customer loyalty. With these robust tools, sellers can effectively manage promotions and deliver an exceptional shopping experience tailored to their business goals.

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Discount popup

Cart drawer

Apply discounts

Stack codes

Sum discounts

Install App

SB: Helpdesk, Live Chat & FAQs

$5.99-$49.99 / Month

7.6

326 Reviews

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Quickly build a help center & product FAQs w/ ChatGPT FAQs app Show more

Helpcenter: AI FAQ Page is an intuitive customer service app designed specifically for e-commerce businesses. It simplifies the creation of comprehensive FAQ pages with its easy-to-use FAQ builder, allowing businesses to save valuable customer support resources. By integrating ChatGPT, the app automatically generates FAQs, streamlining support processes even further. Enhance customer interactions with built-in live chat and a robust support ticketing system to manage inquiries from various channels efficiently. Display product-specific FAQs directly on product pages to boost sales and conversion rates. Leverage AI-powered FAQ translations to reach a global audience effortlessly. With 24/7 live chat support, Helpcenter ensures that users receive assistance whenever they need it.

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Chatgpt integration

Live chat support

Ai faq builder

Product page faqs

Support ticketing system

Multilingual faqs

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Zipchat AI Chat & AI Chatbot

$49-$499 / Month

9.1

131 Reviews

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Increase Sales & Automate Customer Service with GPT4 AI Chat Show more

ZipChat AI Chatbot | Sales GPT is an innovative solution designed to enhance customer engagement and boost sales by interacting with website visitors at the optimal moments. This intelligent chatbot understands user needs, addresses inquiries, and overcomes objections, all while recommending products and driving upsell and cross-sell opportunities to increase conversion rates. With its ability to self-train and launch within minutes, ZipChat can seamlessly adapt to your brand’s voice and style and support conversations in 95 different languages. Beyond enhancing sales, this AI chatbot also functions as a compassionate support system, automating assistance and ticketing to reduce customer service load and costs. By proactively engaging with each visitor, ZipChat converts interactions into sales by recommending the most relevant products and tracking orders effectively. Deployed in under five minutes, it tailors responses to individual customer needs, thus enhancing user satisfaction and promoting business growth.

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Multi-language support

Quick setup

Product recommendations

Order tracking

Proactive engagement

Upsell & cross-sell

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TechyBooster: WhatsApp Button

Boost sales with instant, customizable WhatsApp chat for seamless customer service. Show more

Transform your customer service experience with the TechyBooster: WhatsApp Button app. This innovative tool allows customers to connect with you instantly through WhatsApp, directly from your online store. By adding a customizable WhatsApp chat button, you enable seamless communication that can significantly boost your sales. The button design is fully customizable, allowing you to match it perfectly with your store's branding. With mobile and desktop responsiveness, it ensures flawless operation across all devices. Enhance customer support by providing swift and convenient assistance, while also benefiting from analytics tracking to measure the button's performance and effectiveness. Embrace a new level of customer engagement with TechyBooster's user-friendly solution.

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Analytics tracking

Mobile responsive

Instant whatsapp chat

Full customization

Enhanced support

Gladly: CX AI built for LTV

$120 / Month

8.2

28 Reviews

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People-centered customer service platform for eCommerce brands Show more

Gladly is a revolutionary customer service platform that prioritizes people over tickets, offering a holistic view of the customer journey. Tailored for commerce brands, it seamlessly connects customers to the right agents by leveraging a comprehensive, lifelong conversational stream that includes voice, email, SMS, chat, social messaging, and self-service. This unified approach eliminates the inefficiencies of channel switching and ensures full conversation histories are always available. By threading all communication channels into a single, time-organized stream, Gladly transforms agents into brand heroes capable of delivering exceptional, personalized service. This platform not only reduces costs and complexity with its all-in-one solution but also enhances customer experiences by matching them with agents based on real-time data and skills. It’s no wonder that some of the world's most cherished brands rely on Gladly to elevate their customer service experience.

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Single view history

Unified communication stream

Personalized self-service

Integrated voice support

Agent skill matching

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Booster: Instant Chat Button

8.2

3 Reviews

Instant WhatsApp connection for seamless customer service and boosted sales. Show more

TechyBooster: WhatsApp Chat is designed to revolutionize your customer service experience by facilitating instant communication between you and your customers. This app integrates seamlessly with your store, adding a customizable WhatsApp chat button that enables direct interaction. Customers can simply click the button to be redirected to WhatsApp, ensuring they connect with your service team without any hassle. The app supports full customization, allowing you to design the chat button to align perfectly with your store's branding. Additionally, it is both mobile and desktop responsive, guaranteeing flawless operation across all devices. By providing enhanced customer support, TechyBooster helps improve customer satisfaction and potentially boosts sales. Moreover, with analytics tracking, you can monitor button clicks and assess the performance of your customer engagement strategies.

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Analytics tracking

Enhanced customer support

Instant whatsapp chat

Full customization

Mobile & desktop responsive

POWR: Customer Support Request

$10.99-$98.99 / Month

3 Reviews

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Simplify your customer support & customer service inquiries Show more

POWR: Customer Support Request is a streamlined solution designed to simplify the way businesses handle customer service inquiries. By eliminating the complexities and costs associated with traditional helpdesk software, this app offers an accessible alternative for businesses seeking to enhance customer retention through exceptional service. Even if you’re using platforms like Zendesk or Salesforce, POWR seamlessly integrates to ensure your support system remains cohesive and efficient. With features such as instant submission alerts, custom auto-responder emails, and a centralized dashboard, managing support requests becomes a breeze. The app also allows for advanced customization, including the use of conditional logic to appropriately segment customers and tailor the support request flow. POWR empowers businesses to focus on building strong customer relationships without getting bogged down by technical barriers.

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Conditional logic

Centralized dashboard

Crm integration

Instant alerts

Custom auto-responder

Advanced controls

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Shopify Customer service apps

Related Categories

Price

Based on reviews

Showing 1 to 20 of 79 Apps

DC: WhatsApp Marketing + API

SmartBot: Leading AI Chatbot

VanChat AI Chatbot & Live Chat

Xorosoft ERP

WA Chat & Abandoned Cart

Chatway Live Chat & WhatsApp

Qikify Contact Form Builder

HelpWave AI

Antalyze

Skyla ChatGPT Customer Service

NestDesk Live Chat & Helpdesk

Cusbo ‑ Helpdesk & Live Chat

Phone Numbers & Calls ‑ SBoard

DiscountX: Stack Combine Popup

SB: Helpdesk, Live Chat & FAQs

Zipchat AI Chat & AI Chatbot

TechyBooster: WhatsApp Button

Gladly: CX AI built for LTV

Booster: Instant Chat Button

POWR: Customer Support Request