Shopify Customer service apps 2025

BIK Instagram, Whatsapp, Email

9.1

129 Reviews

Create intelligent segments to target customers Show more

BIK is a powerful communication tool designed to enhance revenue-generating processes for Shopify store owners by facilitating two-way communication through platforms like WhatsApp, Instagram, and Email. It empowers merchants to create personalized customer journeys that boost metrics such as Average Order Value (AOV), conversion rates, and purchase frequency through strategic messaging. By addressing key touchpoints like abandoned cart recovery and upsell opportunities, BIK ensures higher recovery and conversion rates. With a dedicated growth strategy manager, users can explore and implement over 30 revenue-generating flows to optimize their marketing efforts. Additionally, the app integrates marketing campaigns and automations via WhatsApp, Instagram, Email, and SMS, and supports a comprehensive customer service suite for seamless communication across multiple channels. BIK's innovative approach enables retailers to stay connected with their customers throughout various stages of their shopping experience, fostering increased engagement and loyalty.

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Abandoned cart recovery

Upsell and cross-sell

Welcome messages

Intelligent segments

Conversational messaging

Event triggers

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SmartBot: Leading AI Chatbot

$30-$680 / Month

8.5

331 Reviews

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AI Chat Innovation: Enhancing Sales and Improving Service Show more

SmartBot-AI Chatbot is a dynamic, no-code platform designed to revolutionize customer interaction for eCommerce stores. By providing instant support and personalized shopping experiences, it aims to enhance customer satisfaction and drive sales growth. The chatbot seamlessly integrates with Shopify, allowing visitors to easily search for products and receive real-time tailored recommendations. Notably, SmartBot optimizes the post-sales experience by enabling customers to check their order status at their convenience. Businesses can effortlessly customize the chat widget to align with their brand identity, ensuring a cohesive customer experience. Furthermore, personalized invitations through SmartBot can lead to increased customer consultations and higher conversion rates. Overall, SmartBot-AI Chatbot is a powerful tool for streamlining store interaction and significantly enhancing the online shopping journey.

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Order tracking

Easy integration

Personalized shopping

Product search

Real-time recommendations

Instant support

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VanChat AI Chatbot & Live Chat

$39-$599 / Month

9.2

83 Reviews

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GPT4 AI Chatbot to increase sales and provide customer service Show more

VanChat AI ChatBot & Live Chat is a cutting-edge tool designed to revolutionize customer service for online retailers. Powered by advanced GPT technology, this chatbot acts like a top-tier salesperson, adeptly understanding user intents and behaviors to provide quick, precise responses. It excels at suggesting products at optimal times, engaging customers with timely promotions, and even interpreting emotional cues to facilitate conversions from visitors to buyers. The app supports over 100 languages, ensuring a global outreach with 24/7 human-like customer service. With seamless integration options, including customizable widgets and multiple input methods for training data, VanChat continuously updates its knowledge base with the latest product information. This proactive approach significantly enhances customer satisfaction, reduces cart abandonment, and drives sales growth.

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Customizable chat widget

24/7 service

Proactive recommendations

Automatically retrained

Multiple knowledge uploads

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Qikify Contact Form Builder

$5.99-$7.99 / Month

9.2

416 Reviews

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Easily create forms to collect leads, improve customer service Show more

qikify Contact Form Builder is a versatile no-code tool designed to simplify form creation for a wide range of applications, including contact forms, wholesale inquiries, and surveys. It empowers users to craft customized forms that not only help in converting new leads but also aid in expanding contact lists and enhancing customer service experiences. The app allows for efficient management of form submissions within the app, while also offering seamless integration with email apps for streamlined communication. With advanced features like reCaptcha, conditional logic, file upload, and form scheduling, it ensures a robust and secure form-building experience. Additionally, users can display forms as popups, bubbles, or embedded directly on their websites. By updating your contact forms with qikify, you can easily transform user interactions into valuable business opportunities.

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Multiple form types

Custom form creation

No-code solution

Email integration

In-app submission tracking

File upload support

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Chatway Live Chat FAQ WhatsApp

$15 / Month

9.2

219 Reviews

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Live chat app. Live chat helpdesk inbox for customer support Show more

Chatway - Live Chat Support is a dynamic tool designed to enhance customer service through a real-time live chat widget. This app provides a seamless way for businesses to deliver immediate assistance, engage with visitors, and offer personalized recommendations based on past interactions or website visits. With an easy-to-use live chat inbox, businesses can assign helpdesk agents to manage customer queries efficiently, ensuring an exceptional support experience. Chatway's versatility extends to mobile support, as it is available on both Android and iOS platforms, enabling on-the-go service management. The app allows for easy file sharing and customizable chat widgets, ensuring that the chat interface aligns with a business's branding. Additionally, Chatway offers features like monitoring conversation history, allowing support teams to respond more effectively with a comprehensive understanding of past communications.

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File sharing

Mobile compatibility

Customizable widget

Real-time chat

Chat history

Visitor recommendations

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HeiChat: ChatGPT Sales Chatbot

$29.9-$299 / Month

8.8

60 Reviews

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Advanced AI, reply to customer inquiries within seconds. Show more

HeiChat: ChatGPT Sales Chatbot is an innovative AI-powered sales assistant designed to enhance customer engagement and streamline service. Built on advanced AI models such as ChatGPT (GPT-3.5 & GPT-4) and Claude 3 Opus, it operates 24/7 to transform general inquiries into valuable sales opportunities. This chatbot excels in handling common customer service queries, such as “Where is my order?” by providing accurate and timely responses. It offers comprehensive support on store policies, discounts, and shipping details, potentially taking over roles traditionally managed by human service representatives. With the capability to upload PDF/TXT files, HeiChat expands its knowledge base, allowing customization to train a dedicated service robot tailored to your store's needs. It supports over 95 languages, including English, Spanish, and Mandarin, ensuring effective communication across diverse customer bases. Additionally, HeiChat keeps abreast of real-time product listings and changes, making it a vital tool for dynamic inventory management.

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Multilingual support

Track orders

24/7 support

Trainable ai

Reply within seconds

Convert inquiries

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DC WhatsApp Marketing+Helpdesk

$49-$299 / Month

8.7

175 Reviews

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Manage Customer Service on WhatsApp, send Marketing Broadcasts Show more

DelightChat WhatsApp Marketing is a powerful tool designed to streamline and enhance your marketing efforts on WhatsApp, one of the world's most popular messaging platforms. It transforms how businesses interact with customers by providing features that enable personalized and engaging communication. With this app, you can create targeted campaigns, send promotional messages, and manage customer interactions efficiently from a single dashboard. DelightChat stands out by offering analytics to track the performance of your campaigns, helping you refine your strategies for better results. The app is user-friendly, making it accessible for businesses of all sizes looking to leverage WhatsApp as a marketing channel. Its integration capabilities ensure seamless sync with your existing systems and workflows. Ultimately, DelightChat empowers businesses to build stronger relationships with their customers through timely, relevant, and authentic engagement.

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Email integration

Unified dashboard

Whatsapp broadcasts

Multichannel messaging

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Zipchat AI Chatbot+Whatsapp AI

$49-$499 / Month

9.2

112 Reviews

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Increase Sales & Automate Customer Service with GPT4 AI Chat Show more

ZipChat AI Chatbot | Sales GPT is an innovative solution designed to enhance customer engagement and boost sales by interacting with website visitors at the optimal moments. This intelligent chatbot understands user needs, addresses inquiries, and overcomes objections, all while recommending products and driving upsell and cross-sell opportunities to increase conversion rates. With its ability to self-train and launch within minutes, ZipChat can seamlessly adapt to your brand’s voice and style and support conversations in 95 different languages. Beyond enhancing sales, this AI chatbot also functions as a compassionate support system, automating assistance and ticketing to reduce customer service load and costs. By proactively engaging with each visitor, ZipChat converts interactions into sales by recommending the most relevant products and tracking orders effectively. Deployed in under five minutes, it tailors responses to individual customer needs, thus enhancing user satisfaction and promoting business growth.

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Multi-language support

Quick setup

Product recommendations

Order tracking

Proactive engagement

Upsell & cross-sell

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WhatsApp Chat & Abandoned Cart

$4.99-$349 / Month

(3.9/5)

110 Reviews

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Improve Sales via WhatsApp Cart Recovery Messages with Wati Show more

Chatbot & Abandoned Cart is an innovative app designed to optimize your sales and marketing efforts through abandoned cart recovery and WhatsApp marketing solutions. Leveraging the power of WhatsApp, Wati enables businesses to send personalized broadcasts and automate delivery tracking reminders, which helps in confirming COD orders and thereby decreases the Return to Origin (RTO) rate. The app also features advanced No Code Chatbots that streamline customer interactions, alongside a shared team inbox for efficient management of incoming chats. By automating order updates, businesses can enhance customer support and satisfaction. Additionally, obtaining a WhatsApp Green Tick through Wati adds a layer of credibility to your communications. Enhance customer engagement and showcase your products seamlessly with customizable chat widgets and the WhatsApp Catalog feature.

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Automated updates

Shared inbox

Cart recovery

Order confirmation

Delivery tracking

Whatsapp green tick

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Juphy: AI Chatbot & ChatGPT

$19-$99 / Month

8.8

39 Reviews

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24/7 AI Chatbot for after-hours sales and support Show more

Juphy: ChatGPT Sales Chatbot is a cutting-edge tool designed to revolutionize customer interactions on your Shopify store. Powered by advanced AI, this chatbot guides visitors from their first interaction all the way to purchase, offering personalized product recommendations and detailed responses to inquiries about materials, ingredients, and more. Beyond assisting in sales, Juphy ensures exceptional customer service, managing common concerns like returns and refunds with ease, even during off-hours. With a seamless one-click setup, there's no need for technical expertise, as the chatbot automatically syncs with your Shopify catalog and FAQs. Tailor the chatbot's appearance to match your brand's identity, and fine-tune its responses through frequent testing before going live. Juphy transforms casual browsers into loyal customers, enhancing user satisfaction and streamlining the shopping experience.

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Customizable branding

Personalized recommendations

Automatic catalog sync

24/7 sales support

Detailed product answers

Return/refund assistance

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Sense WhatsApp

$15.9 / Month

8.2

6 Reviews

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Connect with customers via WhatsApp & improve customer service Show more

Sense WhatsApp is a powerful tool designed for merchants seeking to enhance customer engagement and streamline communication. This app enables merchants to send timely order updates and reminders for abandoned carts directly through WhatsApp, significantly reducing customer service inquiries and boosting sales. By integrating WhatsApp messaging with in-app links, merchants can effortlessly connect with their customers in a quick and efficient manner. The app offers a customizable click-to-chat icon on merchant websites, facilitating live chat support and improving overall customer service. Additionally, merchants can utilize pre-made message templates for faster communication, making it easier to maintain consistent and informative interactions. With Sense WhatsApp, staying connected and responsive to customer needs has never been more convenient.

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Live chat support

Abandoned cart reminders

Order updates

Click-to-chat icon

Template messages

Integrated messages

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TargetPilot: AI Skyrockets GMV

$19.9-$169.9 / Month

8.2

8 Reviews

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AI-Powered Shopping Copilot to skyrocket GMV Show more

TargetPilot‑AI Shop Copilot is an innovative e-commerce platform powered by artificial intelligence, designed to transform how online stores engage with their customers. It provides a personalized shopping experience by equipping brands with an AI shopping assistant that acts as a personal online sales advisor and 24/7 customer service representative. This AI tool not only fosters deeper customer engagement but also drives sales by offering tailored recommendations and seamless support at any time. TargetPilot's integration capabilities ensure smooth incorporation into existing systems, while its robust analytics offer insights into consumer behavior and preferences. The platform also emphasizes compliance and safety, ensuring that all interactions adhere to relevant regulations and protect consumer data. In doing so, TargetPilot empowers online stores to deliver unique, user-centric shopping journeys that cater to individual needs.

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Seamless integration

Customer engagement

Boosts sales

Deep analytics

Ai shopping assistant

Personalized journeys

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Zenor AI Multimodal Chatbot

$20-$200 / Month

9.1

2 Reviews

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"Streamline customer support with 24/7 AI for voice, video, and text." Show more

Zenor AI Multimodal Assistant revolutionizes customer support by seamlessly integrating with your store to handle voice, video, and text interactions. It provides instant responses to customer inquiries, ensuring personalized experiences with smart product recommendations tailored to individual needs. The app offers 24/7 automated order tracking, allowing customers to receive real-time updates without any human intervention. As an intelligent automation solution, Zenor AI reduces the workload on your support team, enabling them to focus on more complex issues. Its ability to scale instantly ensures consistent and reliable service for businesses of all sizes. Ideal for stores aiming to enhance customer service capabilities, it delivers efficient, round-the-clock assistance, ensuring customer satisfaction at every touchpoint.

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Seamless integration

Personalized recommendations

Order tracking

Intelligent automation

Scalable service

Instant responses

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HelpWave AI

$60-$500 / Month

9.1

5 Reviews

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Increase sales and automate customer service Show more

Alesia AI Chatbot is an innovative application designed to transform the online shopping experience by acting as a virtual in-store sales assistant. This AI-driven chatbot engages directly with visitors, providing personalized sales pitches to highlight your products effectively. It ensures that customers receive instant answers to their queries by intelligently utilizing the FAQ section and the comprehensive information available on your website. Alesia AI Chatbot goes beyond basic interactions by offering tailored product recommendations and showcasing your brand's unique strengths. Additionally, the app provides detailed statistics on all interactions, enabling you to gain valuable insights into customer behavior and enhance your marketing strategies. This not only boosts customer satisfaction but also helps in driving conversions and building brand loyalty.

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Product recommendations

Brand enhancement

Live chat interaction

Personalized sales pitch

Instant faq response

Detailed interaction stats

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Leo: AI Phone Assistants 24/7

8.2

2 Reviews

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AI voice agent that takes your customer service calls 24/7 Show more

Leo: AI Contact Us 24/7 is a cutting-edge voice AI solution designed to transform customer service for e-commerce businesses. This app provides round-the-clock assistance by handling customer service calls with a human-like voice, efficiently managing tasks such as order status updates and stock inquiries. By replacing traditional call centers, Leo significantly reduces operational costs while ensuring consistent, high-quality support at any scale. Business owners can concentrate on growth as Leo delivers reliable and efficient service, accessible immediately after installation. Simply integrate it by adding a new phone number to your 'Contact Us' form. The app also offers features like call transcripts for analysis and recordings for performance monitoring, alongside built-in workflows for common queries. Plus, it seamlessly transfers calls to human representatives when necessary, maintaining customer satisfaction.

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24/7 ai calls

Order status checks

Stock inquiries handling

Human-like voice

Call transcripts

Call transfers

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Sticky Toolbar

$7 / Month

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Get more conversions and sales Show more

Sticky Toolbar is an innovative app designed to enhance user experience by providing a custom toolbar that remains visible even as users scroll down a page. This ensures that your customers have quick and easy access to essential features like shopping carts, login portals, and customer service without needing to navigate back to the top. The app’s customizable design allows you to tailor the toolbar to seamlessly match the aesthetics of your website, maintaining brand consistency. By streamlining navigation, Sticky Toolbar helps facilitate faster and more efficient purchasing decisions, improving the overall shopping experience. Users will enjoy the convenience of accessing any part of your site effortlessly, making their visit smoother and more engaging. With Sticky Toolbar, enhance customer interactions and keep vital information at their fingertips at all times.

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Customizable design

Quick access

Custom toolbar

Persistent navigation

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Kedra Live Chat & AI Chatbot

$9.99-$39.99 / Month

8.2

20 Reviews

Build premium customer experience with AI-Driven Live Chat Show more

Kedra Live Chat & AI Chatbot is a powerful tool designed to enhance customer engagement for your Shopify store. Seamlessly integrating a live chat and AI chatbot widget, Kedra Chat enables direct communication with customers through your Shopify admin panel. The app allows you to customize the widget’s design to align perfectly with your brand, ensuring a cohesive shopping experience. Gain crucial insights through detailed chat analytics, including customer location and device type, to better understand your audience. The AI bot assists in recommending products and guiding users through your store, effectively boosting sales and customer satisfaction. Additionally, Kedra Chat supports multi-language AI Bot responses and offers various contact methods such as WhatsApp, Messenger, Instagram, Email, and Phone call. This all-in-one solution empowers you to deliver exceptional customer service and elevate your store's connectivity.

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Real-time messaging

Ai chatbot integration

Customer behavior tracking

HubSpot

$1300-$4300 / Month

(1/5)

3 Reviews

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Sync store data and run powerful sales and marketing campaigns Show more

HubSpot for Shopify is a powerful integration tool that merges your Shopify online store data with HubSpot’s Smart CRM, marketing automation, and customer service platforms. This seamless connection allows you to transform your store data into valuable sales and marketing insights, providing a comprehensive view of each customer. With HubSpot, you can effortlessly sync Shopify customers, products, and orders, enabling the creation of targeted audience segments and automated marketing campaigns. The app also offers out-of-the-box reports to help you track and optimize your store’s performance. By segmenting your data, personalizing interactions, and automating processes, HubSpot for Shopify enhances your ability to understand and engage with your customers effectively. This integration ensures that your sales and marketing strategies are data-driven, personalized, and efficient.

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Generate reports

Automate campaigns

Sync store data

Segment customers

Create audience segments

Install App

WildGoose Live Chat

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One platform covers multiple channels of communication Show more

WildGoose Live Chat is an innovative customer service tool designed for global businesses, offering seamless communication across various channels such as websites, Email, Facebook, Instagram, Telegram, and Line. This versatile platform is ideal for e-commerce and any real-time online communication needs, efficiently consolidating interactions in one place. By enhancing manual efficiency and boosting customer satisfaction, WildGoose Live Chat helps increase conversion and repurchase rates. It comes equipped with features like automatic translation, making it easier to bridge language barriers and serve a diverse clientele. The platform also offers insightful data analytics, providing key metrics on agent workloads and service quality to help improve performance. With streamlined agent collaboration, WildGoose Live Chat empowers businesses to drive growth and cultivate private domain traffic effectively.

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Automatic translation

Data statistics

Multi-channel live chat

Efficient agent collaboration

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dixa

$109-$215 / Month

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Seamless omnichannel support with AI, empowering genuine human connections. Show more

Dixa is a comprehensive customer service platform designed to enhance customer interactions by blending human touch with advanced AI capabilities. It offers omnichannel support, empowering businesses to manage inquiries across various channels within a single, unified agent workspace. By automating repetitive tasks through its AI engine, Dixa allows human agents to focus on delivering personalized and empathetic customer experiences. Seamlessly integrating with the broader e-commerce ecosystem, Dixa boasts a powerful Shopify integration, enabling teams to view and update orders directly from within its platform. The intuitive, drag-and-drop workflow automation builder enhances efficiency by simplifying complex processes. Dixa's approach promotes genuine connections while optimizing operational efficiency, making it an invaluable tool for modern customer service teams.

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Workflow automation

Shopify integration

Omnichannel support

Ai automation

Unified agent workspace

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Shopify Customer service apps

Related Categories

Price

Based on reviews

Showing 1 to 20 of 78 Apps

BIK Instagram, Whatsapp, Email

SmartBot: Leading AI Chatbot

VanChat AI Chatbot & Live Chat

Qikify Contact Form Builder

Chatway Live Chat FAQ WhatsApp

HeiChat: ChatGPT Sales Chatbot

DC WhatsApp Marketing+Helpdesk

Zipchat AI Chatbot+Whatsapp AI

WhatsApp Chat & Abandoned Cart

Juphy: AI Chatbot & ChatGPT

Sense WhatsApp

TargetPilot: AI Skyrockets GMV

Zenor AI Multimodal Chatbot

HelpWave AI

Leo: AI Phone Assistants 24/7

Sticky Toolbar

Kedra Live Chat & AI Chatbot

HubSpot

WildGoose Live Chat

dixa