Shopify Customer service apps 2026

AskDolphin: Live Chat & AI

$19-$319 / Month

8.2

1 Reviews

AI-driven customer service with live chat, multilingual support, and smart tools. Show more

AskDolphin: Live Chat & AI is a comprehensive customer service platform designed to enhance user experience and support efficiency. This app combines the immediacy of live chat with the intelligence of AI-driven support to ensure customers receive prompt assistance, whether you’re online or away. Dolphin AI is adept at handling frequently asked questions, offering seamless multilingual support to cater to a global audience. By syncing product details, businesses can train the AI to deliver precise, automated responses, saving time and resources. Innovative smart QR codes bridge the gap between physical products and digital support, offering 24/7 after-sales service. With team management features, AskDolphin empowers collaboration among customer service teams, making it an adaptable solution for businesses seeking to streamline their support capabilities.

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Multilingual support

Live chat

Product sync

Team management

Qr codes

Ai support

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DC: WhatsApp Marketing + API

$29-$299 / Month

7.9

203 Reviews

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Manage Customer Service on WhatsApp, send Marketing Broadcasts Show more

DelightChat WhatsApp Marketing is a powerful tool designed to streamline and enhance your marketing efforts on WhatsApp, one of the world's most popular messaging platforms. It transforms how businesses interact with customers by providing features that enable personalized and engaging communication. With this app, you can create targeted campaigns, send promotional messages, and manage customer interactions efficiently from a single dashboard. DelightChat stands out by offering analytics to track the performance of your campaigns, helping you refine your strategies for better results. The app is user-friendly, making it accessible for businesses of all sizes looking to leverage WhatsApp as a marketing channel. Its integration capabilities ensure seamless sync with your existing systems and workflows. Ultimately, DelightChat empowers businesses to build stronger relationships with their customers through timely, relevant, and authentic engagement.

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Email integration

Unified dashboard

Whatsapp broadcasts

Multichannel messaging

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Booster: Instant Chat Button

8.2

3 Reviews

Instant WhatsApp connection for seamless customer service and boosted sales. Show more

TechyBooster: WhatsApp Chat is designed to revolutionize your customer service experience by facilitating instant communication between you and your customers. This app integrates seamlessly with your store, adding a customizable WhatsApp chat button that enables direct interaction. Customers can simply click the button to be redirected to WhatsApp, ensuring they connect with your service team without any hassle. The app supports full customization, allowing you to design the chat button to align perfectly with your store's branding. Additionally, it is both mobile and desktop responsive, guaranteeing flawless operation across all devices. By providing enhanced customer support, TechyBooster helps improve customer satisfaction and potentially boosts sales. Moreover, with analytics tracking, you can monitor button clicks and assess the performance of your customer engagement strategies.

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Analytics tracking

Enhanced customer support

Instant whatsapp chat

Full customization

Mobile & desktop responsive

Talkvisor AI Chatbot Live Chat

$59-$299 / Month

8.2

5 Reviews

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Talkvisor: Human-like AI Chat Bot! Live chat,FB chat,email,.. Show more

Live Chat & AI Chatbot (Easy) is a comprehensive customer service app designed to make superior customer interactions your competitive edge. With Talkvisor, businesses can seamlessly manage the entire customer journey, from initial site visits to post-sale follow-ups, all in one streamlined view. This app provides the tools to boost sales by delivering unique, personalized service with the assistance of an advanced AI chatbot. Say goodbye to the tedious process of creating labels and macros as Talkvisor allows you to engage with your customers effortlessly. Integrate your live chat, email, and Facebook Messenger for a cohesive communication strategy, and utilize the app’s real-time, prebuilt dashboard for valuable store insights. With built-in workflows for feedback requests and post-sales engagement, Talkvisor ensures your business is always ahead with best practices.

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Order tracking

Live chat

Email integration

Customer insights

Ai chatbot

Facebook messenger

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24/7 AI Phone Customer Support

$39-$99 / Month

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VINSI AI: Provide 24/7 Customer Service for Your Store with AI Show more

AI CX PHONE AGENT VINSI is an innovative app designed for Shopify store owners, streamlining the process of delivering exceptional 24/7 customer service without the need to hire additional staff. By installing this app, store owners receive a custom phone number dedicated to customer service, allowing their customers to easily reach out for assistance. VINSI efficiently handles a variety of customer needs, including order placement, status updates, shipment tracking, inventory confirmation, and answering frequently asked questions. The AI phone agent provides real-time responses, ensuring inquiries are addressed promptly and accurately. With comprehensive call logs, recordings, and analytics, store owners can gain valuable insights into customer interactions. Furthermore, the app is capable of scaling seamlessly to accommodate businesses of any size, offering unlimited call handling capabilities to support growth.

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Ai-powered responses

Shipment tracking

Order status updates

Faq handling

24/7 phone service

Custom phone number

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Brandwise: AI Customer Service

$49-$269 / Month

8.2

2 Reviews

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AI-driven helpdesk for seamless customer service & social media management. Show more

Brandwise: AI Customer Service is a comprehensive helpdesk solution designed to enhance customer service through the power of artificial intelligence. This app leverages advanced AI to automatically resolve customer service tickets, ensuring swift and precise responses that reflect accurate brand information. It actively moderates social media interactions by hiding negative comments on ads and proactively responding to comments and direct messages across platforms like Instagram, Facebook, and TikTok. Brandwise centralizes customer communication in a unified inbox, integrating email and live chat for streamlined interaction management. With easy access to order and shipping details and the ability to process refunds directly from your inbox, it simplifies administrative tasks. The app also features in-depth analytics, providing insights for both individual team members and the entire organization, aiming to save time, enhance customer satisfaction, and empower teams to deliver superior service. Whether you’re looking to boost efficiency or improve brand reputation, Brandwise equips your team with the tools needed to win more customers and streamline operations.

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In-depth analytics

Automatic ticket resolution

Unified inbox management

Ai comment moderation

Order and shipping access

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SB: Helpdesk, Live Chat & FAQs

$5.99-$49.99 / Month

7.6

326 Reviews

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Quickly build a help center & product FAQs w/ ChatGPT FAQs app Show more

Helpcenter: AI FAQ Page is an intuitive customer service app designed specifically for e-commerce businesses. It simplifies the creation of comprehensive FAQ pages with its easy-to-use FAQ builder, allowing businesses to save valuable customer support resources. By integrating ChatGPT, the app automatically generates FAQs, streamlining support processes even further. Enhance customer interactions with built-in live chat and a robust support ticketing system to manage inquiries from various channels efficiently. Display product-specific FAQs directly on product pages to boost sales and conversion rates. Leverage AI-powered FAQ translations to reach a global audience effortlessly. With 24/7 live chat support, Helpcenter ensures that users receive assistance whenever they need it.

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Chatgpt integration

Live chat support

Ai faq builder

Product page faqs

Support ticketing system

Multilingual faqs

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chatbee

$19.99-$59.99 / Month

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Smart Chat for Retail Engage Customers with Brand Expertise Show more

Chatbee is a groundbreaking app designed to transform your customer service experience without the hassle of complex setups. Simply install it, and it's ready to go, melding effortlessly into your existing systems. This app excels at handling customer inquiries related to orders, returns, and shipping with unmatched efficiency, ensuring each interaction is informed and accurate. By integrating seamlessly with your store, Chatbee offers precise, personalized responses that reflect your brand's unique voice and insights. Its innovative auto-learning feature keeps the bot updated with your latest product FAQs, ensuring your customers always receive current information. Enhance customer satisfaction with Chatbee's ability to conduct brand-specific dialogues that authentically represent your brand tone and values. Embrace the future of customer support with Chatbee's zero-effort, yet highly effective, service solution.

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Zero-effort setup

Order insight chatbot

Auto-learn product faq

Brand-specific dialogues

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Onepilot

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Boost agents' productivity by providing the orders' details Show more

Onepilot is a versatile Shopify application designed to streamline customer care outsourcing with simplicity and flexibility. It ensures a 100% human-driven, instant, and round-the-clock response to customer inquiries. By integrating Onepilot with Shopify, customer service agents gain direct access to order information and statuses via the Ticket Center, enhancing their ability to efficiently manage and resolve tickets. This application centralizes ticketing by allowing the resolution of tickets from all tools in one place. Additionally, Onepilot consolidates back-office, payment, and supplementary tools, providing a comprehensive resource hub for agents. To further empower agents, Onepilot offers access to knowledge bases and training courses, equipping them with the knowledge needed to provide exceptional customer support.

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24/7 support

Order details retrieval

Ticket processing integration

Unified ticket center

Access knowledge bases

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Xorosoft ERP

8.2

21 Reviews

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Cloud ERP tailored for eCommerce, retail & wholesale Show more

Xorosoft ERP is a comprehensive enterprise resource planning solution designed for businesses that have outgrown basic accounting software and are looking to optimize their operations. This platform is particularly beneficial for eCommerce and wholesale merchants, providing a unified system that integrates essential business functions such as order management, inventory management, warehousing, purchasing, manufacturing, financial management, and customer service. XoroERP enhances operational efficiency and profitability by offering real-time synchronization of orders, payments, products, refunds, and shipping confirmations, while also supporting up to 10 inventory levels. The platform simplifies financial operations with automatic payout synchronization, reducing manual efforts, and ensures seamless international transactions through Shopify Markets with multi-currency support. Additionally, XoroERP facilitates automatic gift card synchronization, providing a holistic approach to managing and growing your business.

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Inventory management

Order management

Real-time sync

Automatic payouts

Gift card sync

International currency

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Qikify Contact Form Builder

$5.99-$7.99 / Month

8

418 Reviews

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Easily create forms to collect leads, improve customer service Show more

qikify Contact Form Builder is a versatile no-code tool designed to simplify form creation for a wide range of applications, including contact forms, wholesale inquiries, and surveys. It empowers users to craft customized forms that not only help in converting new leads but also aid in expanding contact lists and enhancing customer service experiences. The app allows for efficient management of form submissions within the app, while also offering seamless integration with email apps for streamlined communication. With advanced features like reCaptcha, conditional logic, file upload, and form scheduling, it ensures a robust and secure form-building experience. Additionally, users can display forms as popups, bubbles, or embedded directly on their websites. By updating your contact forms with qikify, you can easily transform user interactions into valuable business opportunities.

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Multiple form types

Custom form creation

No-code solution

Email integration

In-app submission tracking

File upload support

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3Dsellers ‑ CRM & Helpdesk

$25-$199 / Month

8.2

3 Reviews

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Helpdesk, Customer Service, Customer Support, Ticket, Feedback Show more

3Dsellers - CRM & Helpdesk is a comprehensive solution designed to streamline the operations of online sellers by integrating seamlessly with popular eCommerce platforms like Shopify, Amazon, and eBay. With more than a decade of experience, the app has empowered thousands of businesses to expand their reach and improve efficiency. Its robust suite of tools includes a centralized eCommerce Helpdesk that consolidates customer support, an order management system for efficient transaction handling, and automated feedback as well as product review requests to enhance customer engagement. The app's features also boast functionalities such as email templates for quicker responses, auto-responders to automate workflow, and auto messages for maintaining customer communication. Additionally, 3Dsellers offers automated feedback reminders and alerts to facilitate positive customer reviews. By using 3Dsellers, business owners can concentrate on scaling their enterprises while the app takes care of operational complexities.

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Centralized helpdesk

Email templates

Auto responder

Auto messages

Automated feedback

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SaleSmartly：Omnichannel chat

$9 / Month

8.2

15 Reviews

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One interface integrates omnichannel social media chat session Show more

SaleSmartly: Omnichannel Chat is a robust communication platform designed to enhance customer interaction across multiple channels. This app seamlessly integrates various messaging platforms, allowing businesses to manage customer dialogues from social media, websites, and more, all in one centralized location. It offers powerful features like real-time chat, automated responses, and analytics to optimize customer service and engagement. With an intuitive interface, SaleSmartly ensures that businesses can effortlessly track conversations and deliver timely, personalized support. By bridging communication gaps, it empowers companies to build stronger relationships with their customers. Whether you’re a small business or a large enterprise, SaleSmartly helps streamline your communication strategies and boosts efficiency.

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Omnichannel integration

Unified interface

Social media chats

Centralized communication

Quick serve feature

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Chatway Live Chat & WhatsApp

$29-$149 / Month

8

245 Reviews

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Live chat app. Live chat helpdesk inbox for customer support Show more

Chatway - Live Chat Support is a dynamic tool designed to enhance customer service through a real-time live chat widget. This app provides a seamless way for businesses to deliver immediate assistance, engage with visitors, and offer personalized recommendations based on past interactions or website visits. With an easy-to-use live chat inbox, businesses can assign helpdesk agents to manage customer queries efficiently, ensuring an exceptional support experience. Chatway's versatility extends to mobile support, as it is available on both Android and iOS platforms, enabling on-the-go service management. The app allows for easy file sharing and customizable chat widgets, ensuring that the chat interface aligns with a business's branding. Additionally, Chatway offers features like monitoring conversation history, allowing support teams to respond more effectively with a comprehensive understanding of past communications.

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File sharing

Mobile compatibility

Customizable widget

Real-time chat

Chat history

Visitor recommendations

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ARCS Support Ticketing System

$2.99-$15.99 / Month

(1/5)

1 Reviews

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Easy and Reliable Support System Show more

The ARCS Support Ticketing System is a user-friendly and scalable application designed to enhance customer support and streamline communication management for stores. By enabling customers to initiate support tickets, the app allows store owners and managers to efficiently review, address, and resolve customer inquiries, issues, and feedback from a centralized platform. With the flexibility to toggle ticketing capabilities for customers, store managers can personalize the support experience. The system also offers features to customize the content displayed on the support page, ensuring alignment with brand communication. Moreover, it provides a reliable way to track ticket status, keeping both customers and staff informed throughout the resolution process. This comprehensive solution enhances customer service operations, ensuring timely and effective responses to customer needs.

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Initiate support tickets

Review customer inquiries

Respond to issues

Manage communication

Track ticket status

Customize support page

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Verify

$25-$150 / Month

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AI chatbot automates customer service, manages orders, and answers FAQs. Show more

Verify es una innovadora aplicación que incorpora un chatbot con inteligencia artificial para optimizar la atención al cliente. Diseñada para responder automáticamente a preguntas frecuentes en tiempo real, mejora significativamente la eficiencia en la gestión de consultas y pedidos. Los comerciantes pueden mostrar información actualizada de productos, como stock y precios, directamente en el chat, brindando una experiencia fluida y rápida a sus clientes. Además, la aplicación permite gestionar pedidos y resolver dudas sin salir del entorno del chat, ahorrando tiempo tanto a los comerciantes como a los clientes. Con Verify, las empresas pueden concentrarse en otras áreas críticas mientras aseguran una interacción de calidad y accesible para sus usuarios. Esta herramienta resulta esencial para quienes buscan mejorar el servicio al cliente y aumentar la satisfacción de su audiencia.

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Order management

Instant faq responses

Ai chatbot automation

Real-time product display

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Gladly: CX AI built for LTV

$120 / Month

7.7

28 Reviews

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People-centered customer service platform for eCommerce brands Show more

Gladly is a revolutionary customer service platform that prioritizes people over tickets, offering a holistic view of the customer journey. Tailored for commerce brands, it seamlessly connects customers to the right agents by leveraging a comprehensive, lifelong conversational stream that includes voice, email, SMS, chat, social messaging, and self-service. This unified approach eliminates the inefficiencies of channel switching and ensures full conversation histories are always available. By threading all communication channels into a single, time-organized stream, Gladly transforms agents into brand heroes capable of delivering exceptional, personalized service. This platform not only reduces costs and complexity with its all-in-one solution but also enhances customer experiences by matching them with agents based on real-time data and skills. It’s no wonder that some of the world's most cherished brands rely on Gladly to elevate their customer service experience.

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Single view history

Unified communication stream

Personalized self-service

Integrated voice support

Agent skill matching

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BIK Instagram, Whatsapp, Email

7.9

131 Reviews

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Create intelligent segments to target customers Show more

BIK is a powerful communication tool designed to enhance revenue-generating processes for Shopify store owners by facilitating two-way communication through platforms like WhatsApp, Instagram, and Email. It empowers merchants to create personalized customer journeys that boost metrics such as Average Order Value (AOV), conversion rates, and purchase frequency through strategic messaging. By addressing key touchpoints like abandoned cart recovery and upsell opportunities, BIK ensures higher recovery and conversion rates. With a dedicated growth strategy manager, users can explore and implement over 30 revenue-generating flows to optimize their marketing efforts. Additionally, the app integrates marketing campaigns and automations via WhatsApp, Instagram, Email, and SMS, and supports a comprehensive customer service suite for seamless communication across multiple channels. BIK's innovative approach enables retailers to stay connected with their customers throughout various stages of their shopping experience, fostering increased engagement and loyalty.

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Abandoned cart recovery

Upsell and cross-sell

Welcome messages

Intelligent segments

Conversational messaging

Event triggers

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OnChat

8.2

1 Reviews

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Artificial Intelligence-based Virtual Assistant Show more

OnChat is an innovative AI chatbot creation platform designed to help you effortlessly build your own virtual assistant. By training the chatbot with content from your website or other textual materials, you can ensure that it understands and accurately responds to inquiries from your site visitors. This automation not only provides quick, consistent, and reliable answers but also enhances the efficiency of customer service by minimizing the need for manual interaction. Furthermore, OnChat enables 24/7 availability, ensuring that your audience receives support anytime, day or night. Its ability to conduct human-like conversations creates a seamless and engaging user experience, fostering improved customer satisfaction. With OnChat, you can transform your website into an interactive, responsive, and customer-friendly platform.

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Automated responses

24/7 availability

Improved efficiency

Human-like conversations

Easy chatbot creation

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Juphy: AI Chatbot & ChatGPT

$19-$99 / Month

7.7

39 Reviews

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24/7 AI Chatbot for after-hours sales and support Show more

Juphy: ChatGPT Sales Chatbot is a cutting-edge tool designed to revolutionize customer interactions on your Shopify store. Powered by advanced AI, this chatbot guides visitors from their first interaction all the way to purchase, offering personalized product recommendations and detailed responses to inquiries about materials, ingredients, and more. Beyond assisting in sales, Juphy ensures exceptional customer service, managing common concerns like returns and refunds with ease, even during off-hours. With a seamless one-click setup, there's no need for technical expertise, as the chatbot automatically syncs with your Shopify catalog and FAQs. Tailor the chatbot's appearance to match your brand's identity, and fine-tune its responses through frequent testing before going live. Juphy transforms casual browsers into loyal customers, enhancing user satisfaction and streamlining the shopping experience.

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Customizable branding

Personalized recommendations

Automatic catalog sync

24/7 sales support

Detailed product answers

Return/refund assistance

Install App

Shopify Customer service apps

Related Categories

Price

Based on reviews

Showing 1 to 20 of 79 Apps

AskDolphin: Live Chat & AI

DC: WhatsApp Marketing + API

Booster: Instant Chat Button

Talkvisor AI Chatbot Live Chat

24/7 AI Phone Customer Support

Brandwise: AI Customer Service

SB: Helpdesk, Live Chat & FAQs

chatbee

Onepilot

Xorosoft ERP

Qikify Contact Form Builder

3Dsellers ‑ CRM & Helpdesk

SaleSmartly：Omnichannel chat

Chatway Live Chat & WhatsApp

ARCS Support Ticketing System

Verify

Gladly: CX AI built for LTV

BIK Instagram, Whatsapp, Email

OnChat

Juphy: AI Chatbot & ChatGPT