Happy user until they changed their LLM. Product became a disaster. Should be reversed now, so soon we will try again and hopefully go back to 5 stars! Because it used to be awesome.

Update. Service is deteriorating. No support. Hallucination. Terrible answers. Telling customers "we don't have a store". A risk for our business.

After a long search for the right AI chat solution for our store, we finally found Zipchat ***and it’s been outstanding***. We even considered custom-developing our own tool because nothing else out there met our needs, but Zipchat exceeded every expectation. The setup was seamless, the AI performs impressively well, and the support team has been phenomenal: quick, helpful, and genuinely committed to our success. After using it for the past month, it’s clear Zipchat is a first-class solution both in functionality and service. Highly recommended!

Zipchat is incredibly easy to set up and integrates perfectly into our workflow. The interface is clean, intuitive, and works flawlessly from the start. We also appreciate how responsive and accessible the support team is (Alessandro): quick answers and real help when needed. Highly recommended!

We have tried almost 10 AI chatbots. Most of them were really bad. Tried Zipchat and are really happy with it. Support is good, answers are good, customers are happy.

Fantastic Customer Support and AI Performance at ZipChat! We've had stellar experiences with ZipChat's customer service—always responsive and helpful when needed. Additionally, the app's AI chat feature is a standout, offering accurate responses and proactive sales initiatives. Highly recommend for efficient and effective communication needs!

if set up properly the bot will easily pay for itself increased trackable sales and also act as a valuable tool for your customers.

Dopo aver testato numerose soluzioni per la live chat sul mio e-commerce, posso dire con certezza di aver finalmente trovato l’app giusta: Zipchat. L’intelligenza artificiale integrata è davvero ben sviluppata: risponde in modo preciso, contestuale e naturale alle domande dei clienti, migliorando concretamente l’esperienza utente sul sito. La configurazione è rapida e intuitiva, anche per chi non ha competenze tecniche avanzate. In pochi minuti è possibile avere un’assistenza automatizzata perfettamente funzionante e collegata al proprio catalogo. Un punto a favore importantissimo: il supporto clienti è eccellente. Sempre disponibili, reattivi e pronti a fornire assistenza efficace in caso di dubbi o personalizzazioni. Consiglio vivamente Zipchat a chi cerca una soluzione di assistenza clienti realmente basata sull’Intelligenza Artificiale, affidabile e professionale.

Zipchat has been a game-changer for our store. The AI chat engages visitors naturally and helped us close multiple sales we would’ve otherwise missed. Easy to set up, smart, and effective—feels like having a 24/7 sales rep on our site. Highly recommended!

We're really happy with Zipchat. The platform is super intuitive and efficient — it’s been a game-changer for our customer service and marketing automations. But what really makes the difference is the team behind it: helpful, fast, and genuinely kind. They've been incredibly supportive whenever we've had questions or needed help. It's a pleasure to work with people who care so much about their product and their clients. Highly recommended!