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Tidio ‑ Live Chat & AI Chatbot logo

Tidio ‑ Live Chat & AI Chatbot

Develop by Shopify

$29-$39

/ Month
Free plan available 7 Days Free Trial

Live Chat boosted with Chatbots for the best customer support

Product recommendations
Ai-powered chatbots
Visitor engagement
Live chat interaction
Sales boosting chatbots
Common questions resolving
Unified messaging platform
Dedicated shopify integration
Simple ticketing system

About Tidio ‑ Live Chat & AI Chatbot

Launched Jul 13, 2014

Categories

Built by Shopify

Address

Calle Astronomía 1, Torre 1, Planta 10, Módulos 8-11, SEVILLA, SE, 41015, ES

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Zotasell: AI Upsell‑Cross Sell logo
(27 Reviews)
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Introduction Video

Description

Improve customer experience with a chatbot, AI agent, and live chat in one help desk for your store.

Tidio lets you engage customers with pre-set messages and talk to them as they shop via live chat. But it’s more than just a live chat extension and chatbot app for Shopify. You can also use conversational AI to upsell via personalized product recommendations. Tidio lets you view customers in real time and learn what products they viewed to increase average order value with discount codes. All this from one helpdesk with dedicated Shopify features.

Tidio lets you engage customers with pre-set messages and talk to them as they shop via live chat. But it’s more than just a live chat extension and chatbot app for Shopify. You can also use conversational AI to upsell via personalized product recommendations. Tidio lets you view customers in real time and learn what products they viewed to increase average order value with discount codes. All this from one helpdesk with dedicated Shopify features. more
  • Live chat app—provide live support, resolve issues, and sell via chat and video
  • Chatbot integration—create chatbot automation flows and feed your funnel 24/7
  • AI chatbot—resolve most customer support issues with Lyro the AI sales assistant
  • Help desk software—manage everything from one, easy-to-use, centralized panel
  • Real-time omni-channel support—Preview carts, past orders and recommend products

Pros

  • Enables excellent customer service and turns passive visitors into active buyers
  • Ready-to-use sales and support chatbots that increase revenue and answer common customer questions
  • Supports managing all customer messages in one place
  • Integration with Shopify is quick and straightforward
  • Live chat allows for quick problem-solving and proactive selling
  • Lyro AI bot can automatically solve customer questions
  • Features like previewing carts, checking order history, and recommending products directly in chat
  • Simple ticketing system for managing and resolving customer requests
  • App is highly rated by users for convenience, effectiveness, and customizable features
  • Dedicated mobile app allows communication with customers from anywhere

Top Helpful Reviews

Vitali Skincare

Oct 24, 2025  on Shopify

The AI is actually getting pretty good at answering customer questions. This has been a huge help in freeing our team up to focus on the more important customer questions.

Bonded By Paws

Oct 23, 2025  on Shopify

The AI chatbot has completely transformed how I handle customer service, it responds instantly, helps customers find what they need, and solves issues even when I’m away. It’s freed up so much of my time, letting me focus on actually growing my business instead of being tied to support messages all day. If you’re running an online store, Tidio’s automation is worth every penny, it feels like having a full-time team member who never sleeps.

Glassware UK

Oct 23, 2025  on Shopify

Great app and really improved upselling and also the customer interaction element that you can't always achieve with every customer. Not a big review writer but would highly recommend the app, even more so if you utilise all of the flow options.

The Bamboo Guy

Oct 22, 2025  on Shopify

I’m just getting started with Tidio, and the feature set already looks tremendous for my business. As a small operation, I can’t afford a lot of staff, and Tidio lets me take chat to a whole new level compared with Birdeye. I’ve built topic-based flows that deliver the information my visitors are looking for—no human needed. When an answer is elusive, the conversation automatically escalates to live chat or forwards to my email so I can follow up and close the loop. General questions are answered quickly by pulling relevant details from my website, and the replies read naturally—clear and human, not robotic. I’m looking forward to the impact on labor savings, higher conversions, and better customer satisfaction.

Poppy's of Atlanta

Oct 22, 2025  on Shopify

Tidio is great! We are a small business and it gets the job done with we need as far as communicating with the customer. I would definitely recommend to another business :)!

Wrist Outfitters

Oct 19, 2025  on Shopify

Tidio is saving us a lot of time. Still some figuring out and configuring, but it's a very powerful tool for us.

Go Adventure Outfitters

Oct 17, 2025  on Shopify

Very happy with the customer service I've received regarding email setups for my ticketing issues. Looking forward to getting it all squared away so my ticketing window isn't so cluttered!

Snappyfy

Oct 13, 2025  on Shopify

Tidio is learning constantly and improving. In the first few weeks we needed to follow and step in a few times, but now, after 3 months - it is handling all the customer service on its own! It is amazing how much time and stress it takes off!

Celims France

Oct 13, 2025  on Shopify

Application très utile au quotidien pour gérer le SAV est l'outil IA est d'une qualité rarement vu ailleurs.

Handrails Direct

Oct 10, 2025  on Shopify

Good app easy to setup and lots of options for setting up conversation flows only thing i would like to see an improvment for is to notify via email faster once the bot get stuck or if the user askes to speak to a human

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