Good UI, Fast and Efficient. Just what you need for cutomer service. -1 star because needs some improvement and better customer reply time.

We’ve been using Lyro AI through Tidio on our Shopify store and it’s already taken a huge load off of customer service. It handles the bulk of repetitive questions about shipping, orders, and meal details so our support inbox stays way cleaner. Training it on our FAQs and pages was straightforward and ongoing, and customers get fast, accurate answers even after hours. Overall it feels like having an extra support rep who never sleeps and keeps getting better the more we use it. It's also a great lead generation tool and they're still innovating.

Tidio has truly transformed the user experience on our Shopify webstore - answering most of the queries without agent intervention, we are just starting to earn all of the powerful features that will transform our interaction with potential and existing customers - highly recommend !

The AI Chatbot saves us soooo much time answering all the common questions about my products. My team was doing it over email and it would take up ALOT of our day. Now that we've input the knowledge, the AI system answers all the simple questions so easily.

Good overall. A bit pricey for AI Chat conversations. Backend settings is robust and has many features to dial in your website chat capabilities.

From day one I was pleasantly surprised at the performance of my chat box using Tidio. Truly the platform of choice.

Setting up Tidio was incredibly easy. The installation took only a few minutes, and the chat widget integrated seamlessly into our Shopify site. I was impressed by how intuitive the dashboard felt — clean, modern, and simple enough for any team member to use without much training.

Good app, I think its a bit too expensive but compared to competitors this one is the most advanced!

Still trying out the app..and so far so good. So easy to use and makes a better customer experience. Highly recommend.

Just going through the installation and configuration process which so far is a breeze. Customer service was prompt and knew exactly what they were talking about