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7.7
Tidio ‑ Live Chat & AI Chatbot logo

Tidio ‑ Live Chat & AI Chatbot

Develop by TIDIO LLC

$29-$39

/ Month
Free plan available 7 Days Free Trial

Live Chat boosted with Chatbots for the best customer support

Product recommendations
Ai-powered chatbots
Visitor engagement
Live chat interaction
Sales boosting chatbots
Common questions resolving
Unified messaging platform
Dedicated shopify integration
Simple ticketing system
1,142 Reviews
7.7
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About Tidio ‑ Live Chat & AI Chatbot

Launched Jul 13, 2014

Categories

Chat Helpdesk Support ticket management

Built by TIDIO LLC

Email :

support@tidio.net

Address

1301 Sansome Street, 2nd floor, San Francisco, CA, CA 94111, US

Website Support Portal Privacy policy Tutorial FAQ Document

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Introduction Video

Description

Improve customer experience with a chatbot, AI agent, and live chat in one help desk for your store.

Tidio lets you engage customers with pre-set messages and talk to them as they shop via live chat. But it’s more than just a live chat extension and chatbot app for Shopify. You can also use conversational AI to upsell via personalized product recommendations. Tidio lets you view customers in real time and learn what products they viewed to increase average order value with discount codes. All this from one helpdesk with dedicated Shopify features.

Tidio lets you engage customers with pre-set messages and talk to them as they shop via live chat. But it’s more than just a live chat extension and chatbot app for Shopify. You can also use conversational AI to upsell via personalized product recommendations. Tidio lets you view customers in real time and learn what products they viewed to increase average order value with discount codes. All this from one helpdesk with dedicated Shopify features. more
  • Live chat app—provide live support, resolve issues, and sell via chat and video
  • Chatbot integration—create chatbot automation flows and feed your funnel 24/7
  • AI chatbot—resolve most customer support issues with Lyro the AI sales assistant
  • Help desk software—manage everything from one, easy-to-use, centralized panel
  • Real-time omni-channel support—Preview carts, past orders and recommend products

Pros

  • Enables excellent customer service and turns passive visitors into active buyers
  • Ready-to-use sales and support chatbots that increase revenue and answer common customer questions
  • Supports managing all customer messages in one place
  • Integration with Shopify is quick and straightforward
  • Live chat allows for quick problem-solving and proactive selling
  • Lyro AI bot can automatically solve customer questions
  • Features like previewing carts, checking order history, and recommending products directly in chat
  • Simple ticketing system for managing and resolving customer requests
  • App is highly rated by users for convenience, effectiveness, and customizable features
  • Dedicated mobile app allows communication with customers from anywhere

Top Helpful Reviews

Aeratron Europe

Jan 27, 2026  on Shopify

Wir testen nun seit ein paar Tagen und stellen mit Freude fest, dass das Tool praktisch alle KI (Key) Features beinhaltet, die wir für unseren OEM Shop einsetzen möchten...!

CrystalDTF.com

Jan 27, 2026  on Shopify

We have been Using Tidio for our business since launch. It's amazing like having a full staff for CS. We highly recommend

Posh Puppy Boutique

Jan 23, 2026  on Shopify

Tidio has become very easy to use, sometime the AI features are a little hard with the responses, so if they had free videos to show youo how to set it up, that would be aweosme other then that it's great

Kevora

Jan 22, 2026  on Shopify

Makes the customer service experience a lot more easier to manage and for the potential customer. We actually made a sale off of the AI Chatbot!

TheSmartPaw

Jan 22, 2026  on Shopify

Its user-friendly and exciting to learn something new in the app everyday. Keep up the good work and I'm even inspired to take your FREE AI courses soon! Have an awesome day and God bless!!

Ministry to Youth

Jan 20, 2026  on Shopify

Tidio was really easy to get set up and started. The AI agent gives really great answers, and the process for adding information for the bot to use is intuitive. So far, it's been a fantastic addition to our Shopify store!

table société

Jan 15, 2026  on Shopify

Been using Tidio for almost 6 years for 3 Shopify stores and it is the best and most reliable chat program with the best possible features available on the market. Never had the slightest issue! Highly recommend!

Tremenda Print

Jan 15, 2026  on Shopify

anda super bien, tiene un dashboard en español y es cómodo de configurar, probé varios y me quedo con Tidio

SHOO-FOO, Eco Home Linens

Jan 09, 2026  on Shopify

We’ve been using Tidio for nearly 10 years, and it remains one of our most dependable tools. The features are intuitive, easy to implement, and genuinely helpful in our daily workflow. Their customer service is consistently fast, kind, and knowledgeable — always ready to collaborate and find solutions. We confidently recommend Tidio to any business looking for a user-friendly and well-supported communication platform.

Grayboe

Jan 09, 2026  on Shopify

I have just started this journey, but so far Tidio has everything we need to help service our rising demand and customer interaction.

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