Big thanks to Sophie for helping us fix our issue so quickly. The app is incredibly easy to use, even for beginners, and we highly recommend it!

J'ai reçu un super service, les réponses sont claires et rapides. Les personnes sont gentilles, elles nous donnent des conseils faciles à suivre et nous font avancer plus vite dans la configuration du chat. Merci beaucoup

I just downloaded the app and had some email integration issues. Support helped and now it is working. great support from Nona.

Nona from customer support was excellent. Very thorough, easy to follow directions, and great attitude as well! Love the app but love the support I get when I'm in a bind. Thank you Nona!

I feel the live agent is very nice and helpful. They responded quickly and guided me clearly through the setup process. As a new user migrating from Shopify Inbox, I really appreciate the support. Looking forward to using Willdesk more for my store!

This app sent a random automated reply to one of our customers, even though we had disabled the chatbot and any AI agent. Too risky. Not recommended.

We started with willdesk and first introduced the FAQ function. None help me on a fast and professional way. We are happy with the FFAQ function and will soon start working to introduce the AI chat function. So far so good.

Support team is indeed quick and professional and they have an app for when you are out and about. Shopify integration however is not great: - the order panel in Willdesk only displays a few products from the customers order so need to view order in shopify to see all products. - order panel in Willdesk does not display variants (sizes, colours etc.). So a lot of clicking back to Shopify for these details. - shipping type (standard / express etc.) and shipping price paid not displayed in the Willdesk order panel so again, have to go back to Shopify for that. The pricing is in our opinion a bit misleading. AI is mentioned everywhere in the app store page but you need to pay extra fees which are not disclosed on the app store page, so you might not find this out until after you have invested time evaluating the product. We do not recommend Willdesk for apparel stores or Shopify merchants that have products with variants but is an ok option otherwise.

Recently started using Willdesk Helpdesk. So many functions and options to communicate with my customers with AI taking a central focus. Has been a learning curve but must say the support is amazing with very quick responses when sorting any issues or answering questions. I had to reach out again and was given amazing support by Nona to resolve missing widget and some automation issues.

So far, I’m truly impressed by this app and its prompt, reliable customer support. Although I’m still in the trial period, I’ve already decided to make the switch.