Willdesk: Live Chat&AI Chatbot

Develop by Shopify

$16.9-$89.9

/ Month

Free plan available 7 Days Free Trial

Drive sales with Facebook Instagram,WhatsApp,Email,Help Center

Social media integration

Customizable interface

Mobile app support

Order tracking

Email marketing integration

Chatbot automation

Shopify flow integration

Faq integration

Help center support

About Willdesk: Live Chat&AI Chatbot

Launched Feb 21, 2021

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

AI Customer Service Automation | Instant Ticket Resolution,24/7 Omni-Channel Support with AI Chatbot

Willdesk by Channelwill powers e-commerce support with AI automation (GPT-4): Order tracking, returns, cancellations, address updates via smart AI agent. Unifies email, livechat & social (Instagram/Messenger/WhatsApp) in a ticketing system. Smart Workflow Builder: Auto-cart recovery, product recommendations, ticket routing & instant FAQ responses. Deeply integrated with Shopify and ParcelPanel/TrackingMore /Dropshipman/Loloyal: streamline customer service. Branding: Custom HelpCenter,FAQ pages.

Branded Self-service widget,with Trackingmore API default, no extra tracking app
AI-Driven Omnichannel: Product Recommendations, Emotion Detection, After-Sales
Manage the inbox tickets from multiple social media, Chat, Email in a help desk
Get complete customer index, Integrate with Klaviyo, Mailchimp, Privy, SMSBump
Multi-store integration with support for customization of Fonts, FAQs, and Style

Pros

Integration with multiple platforms (Facebook, Instagram, WhatsApp, Email, etc)
Comprehensive tool combining order tracking, FAQ page, Help center, and Chatbot
Ticketing system for managing inquiries from multiple social platforms and emails
Streamlines Shopify store operations and integrates with Shopify Flow
Branded self-service widget with Order Tracking, FAQs, and Contact form
Live chat feature to increase sales and efficiency
Multi-store integration with customization support (Fonts, FAQs, Style)
Integration with third-party marketing tools like Klaviyo, Mailchimp, Privy, and SMSBump
Positive feedback on customer support and ease of use
Helpful and competent support team

Cons

Limited user feedback available due to only two reviews provided
Initial setup and integration may require assistance from support

Top Helpful Reviews

Home n Hearts

Dec 24, 2025 on Shopify

This is a great app. I use it to manage all my stores customer support. Easier for the team to manage different communication methods in one centralized place.

ventify.pro

Dec 15, 2025 on Shopify

Love the App. All you need for customer support! Thanks to Nona for helping me immediatly. The Support Chat of Willdesk anwsers litterly in seconds. Highly Recommend!

MDC Water

Dec 02, 2025 on Shopify

Great customer service from the staff, very efficient app, AI bot is also very good once trained. Highly Recommend

KivenLighting

Nov 26, 2025 on Shopify

The service of Niccoe B. Is extremely good! The reply was very prompt and it was extremely helpful to me!

WoodenCrew

Nov 23, 2025 on Shopify

I like the app, and already use it for 1 month, but some features working not correctly. I've already reported several times about 1 month ago and still nothing is fixed. This is really easy fixed and they completely ignore me. I'm afraid that if something important will be in the future, they also will not fix it. 1. Staff can't edit/add Macros. And I have to add all macros manually - this is really annoying. 2. Notes section are super small and limited by characters. This cause us to split notes by lines. This is main feature that we are using, because we need to leave notes about EACH order.

SARTORIAL OG

Sep 22, 2025 on Shopify

Big thanks to Sophie for helping us fix our issue so quickly. The app is incredibly easy to use, even for beginners, and we highly recommend it!

Argola Cosmétique

Sep 12, 2025 on Shopify

J'ai reçu un super service, les réponses sont claires et rapides. Les personnes sont gentilles, elles nous donnent des conseils faciles à suivre et nous font avancer plus vite dans la configuration du chat. Merci beaucoup

Grimoire New York

Jul 11, 2025 on Shopify

I just downloaded the app and had some email integration issues. Support helped and now it is working. great support from Nona.

Puck's

Jul 08, 2025 on Shopify

Nona from customer support was excellent. Very thorough, easy to follow directions, and great attitude as well! Love the app but love the support I get when I'm in a bind. Thank you Nona!

Treeho Shop

Jul 07, 2025 on Shopify

I feel the live agent is very nice and helpful. They responded quickly and guided me clearly through the setup process. As a new user migrating from Shopify Inbox, I really appreciate the support. Looking forward to using Willdesk more for my store!

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