Shopify Self-service apps 2026

Airpak Express

Your destination is our goal Show more

Airpak Express is a seamless solution for all your shipping documentation needs, integrating fully with the Airpak Express online system. This user-friendly app is easy to install and configure, ensuring that you can efficiently create high-quality and accurate shipping documents. Whether your packages are destined for local or international locations, Airpak Express ensures that the necessary documentation is generated swiftly and correctly. It acts as a one-stop platform where you can manage various types of shipment documentation effortlessly. Additionally, the app provides your customers with a self-service feature, allowing them to access up-to-the-minute status updates on their orders. This functionality not only enhances the shipping process but also improves customer satisfaction with real-time information.

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AI ERA: Automated FAQ Pages

$2.99-$9.99 / Month

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Automatic AI FAQs boost product page clarity with minimal manual input. Show more

1FAQ ‑ Automatic AI FAQs is an innovative app designed to streamline the creation of FAQs for your online store. By leveraging AI technology, it automatically generates frequently asked questions directly from product descriptions, significantly reducing the need for manual setup. The app utilizes structured JSON-LD content, which enhances compatibility with search engines and language model platforms like ChatGPT and Gemini, ensuring better visibility and directing relevant traffic to your site. Customers benefit from immediate access to key product information right on the page, leading to a clearer understanding and decreasing redundant queries. This fully automated system not only simplifies the FAQ creation process but also enhances customer self-service, reducing repetitive support requests. With no additional configuration or API keys required, 1FAQ integrates a customizable FAQ block to every product page, making detailed product information readily available without extra effort.

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Yagi Address Edit Helper

$6 / Month

8.2

11 Reviews

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Let customer update order shipping address easily Show more

Yagi Address Edit Helper is an intuitive app designed to streamline the process of updating shipping addresses for online orders. This app empowers customers to easily modify their shipping details directly from the order status and account pages, eliminating the need to contact customer support and wait for responses. Whether it's a recent relocation or a simple typo, users can swiftly ensure their parcels are directed to the correct destination. With a user-friendly interface, Yagi Address Edit Helper offers added convenience by allowing address changes only within a defined time frame, such as two days post-order, ensuring timely amendments. Additionally, the app provides flexibility for merchants with options to restrict address updates on specific products or tagged orders. This thoughtful feature set optimizes the delivery process while enhancing the customer experience.

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B2B User/Location Admin Portal

$19 / Month

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"Empower B2B clients with seamless self-service on Shopify Plus." Show more

B2B Portal is a powerful app designed for businesses using Shopify Plus with native B2B functionality, enhancing customer self-service capabilities. This app allows company main contacts to efficiently manage their organization's account by adding or removing users, setting location-based permissions, and creating shipping addresses—all directly within their customer account. By leveraging Shopify's new customer account system, B2B Portal offers enhanced flexibility and control, reducing the need for support tickets, accelerating onboarding processes, and elevating the overall customer experience. The app's seamless integration with Shopify B2B is ideal for businesses looking to streamline their operational workflows and empower their clients with greater autonomy. It requires Shopify Plus, ensuring that only users with advanced Shopify plans can access these sophisticated functionalities. Through B2B Portal, businesses can achieve a more efficient and self-sufficient environment, promoting quicker and smoother transactions between B2B partners.

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Intercom: AI Customer Service

$0.99-$139 / Month

7.4

18 Reviews

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Engage customers with friendly live chat and targeted messages Show more

Intercom is a dynamic app designed to streamline customer interactions by enabling self-service order status checks directly within your product. Customers can effortlessly check the status of their orders by entering their email or order number, significantly reducing the influx of inquiries directed at your support team. This feature empowers customers and allows support representatives to focus on more complex issues. During live conversations, support reps can instantly access order details within the Intercom Inbox, enhancing their ability to resolve customer inquiries efficiently. By integrating this app, businesses can offer a more seamless and satisfying customer experience, keeping both customers and support teams informed and engaged. Intercom effectively minimizes repetitive questions, saving valuable time while maintaining high-quality customer service interactions.

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Simesy Order Editing & Upsell

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Streamline self-service order editing and boost sales with upsell features.

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Arc ‑ Account Drawer

$20 / Month

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Effortlessly manage B2B accounts with streamlined order history and pricing. Show more

Arc - Account Drawer is a powerful tool designed to enhance B2B operations for wholesalers by integrating an intuitive account drawer directly into their existing online stores. By offering business customers seamless access to their order history, custom pricelists, and account details, Arc streamlines the purchasing process and enhances customer satisfaction. The app's self-service capabilities empower customers to effortlessly manage their accounts and execute re-orders, reducing reliance on administrative assistance. Arc eliminates unnecessary redirects by functioning natively within your store, ensuring a smooth and uninterrupted shopping experience. By facilitating the creation of private order lists tailored specifically for each customer, administrators can save valuable time and provide a personalized service. With Arc, wholesalers can boost efficiency, simplify operations, and deliver a more engaging and convenient shopping experience for their business clients.

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Massively Live Chat & Chatbots

$39-$69 / Month

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Omnichannel Live Chat & AI-Powered Chatbots by Massively Show more

Massively Live Chat & Chatbots is a versatile app designed to enhance business-customer interactions by leveraging the power of Generative AI. It enables businesses to automate customer inquiries and engage with their audience through preferred channels like websites, Instagram, Facebook Messenger, SMS, and Google. By providing 24/7 customer service, it ensures no lead or sale is missed, offering a seamless experience across multiple social and messaging platforms. The app's Generative AI-powered smart answers can handle frequent queries, freeing up human agents to focus on complex issues. With features like automated order status lookup and a customizable Flow Builder, businesses can tailor chatbots to meet their specific needs. This innovative solution not only improves customer service efficiency but also empowers businesses to build deeper connections with their clients.

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New craft ‑ Cancel Direct

$6.99 / Month

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Streamline cancellations, gain insights, improve retention Show more

New Craft - Cancel Direct is an innovative app designed to transform cancellations into future opportunities for businesses. It streamlines the cancellation process by automating tasks, thus reducing the workload on support teams and saving valuable time. By offering a transparent and self-service experience, the app helps build customer trust and improve overall satisfaction even during cancellations. It also provides businesses with insightful data on the reasons behind cancellations, enabling continuous product improvements and enhancing customer retention. With its user-friendly interface, the app is easily adaptable and can be translated into any language, making it accessible to a global audience. Ultimately, New Craft - Cancel Direct addresses the inefficiencies in cancellation management and the scarcity of customer feedback, ensuring a seamless and informed business operation.

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NS Order Printer PDF Invoice

6.9

4 Reviews

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The NS Order Printer PDF Invoice app is a streamlined solution for automatically generating essential business documents such as PDF invoices, packing slips, and refund and return forms. Designed for convenience, this app allows customers to easily download and print these forms, significantly reducing your support workload and streamlining operations. With an AI-powered editor, you can craft branded and professional templates with ease, ensuring all documents reflect your brand's identity. It also supports the creation of tax-compliant VAT invoices, making it ideal for professional B2B transactions. Users enjoy a quick setup process, an intuitive interface, and reliable customer support. The app also features automated customization, smart variables, and self-service options on order confirmation and status pages to enhance the user experience.

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Returns & Exchanges by aico

$4.99 / Month

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Effortlessly manage returns and exchanges with a customizable customer portal. Show more

Returns & Exchanges by aico is an intuitive app designed to streamline the management of return and exchange requests for businesses. With this app, you can effortlessly customize your return portal with your brand's logos, colors, and email settings, ensuring a seamless and personalized experience for your customers. Easily set and manage return and exchange policies, reasons, and return addresses to fit your specific business needs. Customers can conveniently submit requests by entering their order ID and email, allowing them to select items and provide reasons for their returns or exchanges. The app's Returns Overview dashboard serves as a centralized hub where you can track and manage all incoming requests efficiently. This robust tool not only enhances your return process but also empowers customers with easy self-service options, promoting satisfaction and loyalty. Whether you’re a small business or a large retailer, Returns & Exchanges by aico is designed to simplify and enhance your post-purchase customer experience.

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Zylo: Upsell & Order Editing

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Easily modify orders post-purchase and boost sales with seamless changes. Show more

Zylo: Upsell & Order Editing is an innovative app designed to enhance the post-purchase experience for online shoppers. It empowers customers to make changes to their orders after checkout, such as updating items, fixing addresses, or even canceling their orders, without the need to contact support. This seamless integration allows businesses to maintain control over what edits are permitted and for how long, ensuring a smooth operational flow. Additionally, Zylo provides opportunities for post-purchase upselling on the Thank You and Order Status pages, enabling businesses to potentially increase their total order value. Merchants can manage these secondary payments through manual payment capture, ensuring clarity in transaction processing. Real-time updates ensure that orders are adjusted promptly, without interrupting the fulfillment or shipping processes. Overall, Zylo empowers e-commerce businesses to offer a more flexible and customer-friendly shopping experience.

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SkyQuick International

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Generate SkyNet shipping documentation in just a few clicks! Show more

SkyNet Asia Pacific is a streamlined application designed to seamlessly integrate with the SkyNet Asia Pacific online system, ensuring efficient and accurate creation of shipping documentation. Ideal for businesses handling both local and international shipments, this app simplifies the documentation process with its user-friendly installation and configuration. It offers a one-stop platform for generating multiple types of shipment documents swiftly, enhancing operational efficiency. Customers benefit from real-time, self-service access to the status of their orders, ensuring transparency and improved customer satisfaction. By using SkyNet Asia Pacific, businesses can ensure high-quality documentation that accompanies every package, reducing the potential for errors and delays.

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8returns ‑ Returns portal

$109-$379 / Month

8.2

32 Reviews

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Automate returns, exchanges, store credit, labels, and more! Show more

8returns ‑ Returns Portal is a seamless self-service platform designed to streamline and simplify the returns process for businesses, making it both efficient and customer-friendly. With the ability to process returns in under a minute, it helps save time and money while keeping customers satisfied. Whether it's utilizing QR codes, issuing store credit, or facilitating exchanges, 8returns automates the entire returns and refund process, allowing customers to register their returns independently. Businesses can track and monitor returns in a centralized location, simplifying management and oversight. The portal is fully customizable to align with your brand and offers various revenue retention options like exchanges and store credits. It also features dynamic rules tailored to specific countries, robust analytics for key insights, and automated creation of return labels or QR codes for a hassle-free experience.

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RevLifter

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RevLifter: Analytics for your ecommerce store! Show more

RevLifter is an innovative platform designed to help retailers optimize for profitable growth by offering intelligent solutions for tracking and analyzing customer interactions. With a robust self-service platform, it empowers retailers by providing the tools and insights needed to make informed decisions and stay in control of their promotional strategies. The platform features comprehensive tracking capabilities, including product view tracking, basket event tracking, and sales tracking, to give a complete picture of the customer journey. RevLifter also offers an experimentation hub that allows retailers to test and automate solutions, ensuring they identify the most effective strategies more quickly. Expert guidance from RevLifter's team complements the platform's features, providing users with tailored advice to enhance their growth opportunities. Overall, RevLifter combines automation, insight, and expert support to offer a comprehensive solution for retailers aiming to boost their profitability and optimize their customer engagement strategies.

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NestDesk Live Chat & Helpdesk

$5.99-$34.99 / Month

7.9

31 Reviews

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Improve customer service with Live chat, Messenger & Helpdesk. Show more

NS Live Chat, Inbox & Helpdesk is a versatile application designed to streamline customer support by centralizing all conversations from various stores and channels into a single, unified inbox. This powerful tool enhances sales opportunities by offering detailed customer behavior insights and product recommendations directly within the chat portal. With its integrated Helpdesk and Chatbot features, businesses can provide proactive, around-the-clock customer service, significantly improving efficiency. The app allows users to manage and respond to Facebook Messenger and Live Chat messages seamlessly from one place, sharing product recommendations and creating orders effortlessly while chatting. Users can also leverage a smart self-service widget for helpdesk support, order tracking, and customer actions, ensuring enhanced service quality. NS Live Chat, Inbox & Helpdesk empowers businesses to increase responsiveness with automated support through chatbots and saved responses, making it easier for customer service teams to assist clients effectively from anywhere, even on the go using the intuitive mobile app.

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Parkpalet Returns

8.2

2 Reviews

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Otomatikleştirilmiş iade yönetimiyle müşteri memnuniyetini ve gelirinizi artırın.

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Quick Returns and Exchanges ↻↺

$19-$99 / Month

8.2

31 Reviews

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Manage returns, exchanges, refunds, & RTO in one place. Show more

QuickReturns Returns/Exchanges is a comprehensive application designed to streamline the management of returns, exchanges, RTOs (Return to Origin), and refunds, providing a seamless user experience. The app allows businesses to effortlessly update inventory and customize return policies, ensuring a flexible approach tailored to specific needs. One of the standout features is the automatic generation of return labels, along with unlimited return reasons and notification options, enhancing efficiency and communication. Customized portals enable businesses to create a branded experience, further aligning the app with their unique operational requirements. QuickReturns also includes self-service return pages and email notifications to reduce customer anxiety and promote transparency. Through smart return rules, flexible refund options, and actionable insights from return reasons, the app aids in reducing unnecessary returns, recovering revenue, and increasing in-store transactions. Overall, QuickReturns is designed to elevate business operations by minimizing the operational burdens associated with returns and exchanges.

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ET Help Center & FAQ Page

$3.49 / Month

8.2

1 Reviews

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Create a FAQ page and FAQ sections that are fully customizable Show more

ET Help Center & FAQ Page is an intuitive app designed to streamline the creation of accordion-style FAQ sections for your e-commerce store. Whether you're looking to enhance a specific page with detailed questions and answers or develop a comprehensive FAQ page, this app offers a quick and hassle-free solution. It allows you to easily customize the design to match your store's branding, ensuring a seamless integration with your existing website style. With ET Help Center & FAQ Page, you receive a simple code snippet, eliminating the need for extensive coding knowledge. This flexibility not only allows you to arrange FAQs wherever needed on your site but also ensures a user-friendly experience for your customers. Bringing clarity and organization to your customer service strategy has never been easier with this versatile app.

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Code Returns & Exchanges

$50-$300 / Month

(1.6/5)

2 Reviews

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Branded self-service Returns & Exchanges portal Show more

Code Returns & Exchanges is an innovative app designed specifically for Shopify merchants, aimed at transforming traditional returns into potential revenue-boosting exchanges. By offering a seamless self-service branded portal, customers can easily manage exchanges, even for different products, elevating their shopping experience. On the backend, the app provides your team with a straightforward yet powerful dashboard within the Shopify Admin, simplifying the management of all returns and exchange processes. As a Shopify Plus Partner, the app blends advanced features with a user-friendly interface, ensuring it’s accessible at an attractive price point. Its plug-and-play nature allows for quick installation, ensuring your business can benefit from increased exchanges and reduced refunds in no time. Transitioning returns into exchanges has never been easier, offering a comprehensive solution that enhances customer satisfaction and boosts your bottom line.

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Shopify Self-service apps

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Showing 1 to 20 of 42 Apps

Airpak Express

AI ERA: Automated FAQ Pages

Yagi Address Edit Helper

B2B User/Location Admin Portal

Intercom: AI Customer Service

Simesy Order Editing & Upsell

Arc ‑ Account Drawer

Massively Live Chat & Chatbots

New craft ‑ Cancel Direct

NS Order Printer PDF Invoice

Returns & Exchanges by aico

Zylo: Upsell & Order Editing

SkyQuick International

8returns ‑ Returns portal

RevLifter

NestDesk Live Chat & Helpdesk

Parkpalet Returns

Quick Returns and Exchanges ↻↺

ET Help Center & FAQ Page

Code Returns & Exchanges