Shopify Self-service apps 2026

New craft ‑ Cancel Direct

$6.99 / Month

Streamline cancellations, gain insights, improve retention Show more

New Craft - Cancel Direct is an innovative app designed to transform cancellations into future opportunities for businesses. It streamlines the cancellation process by automating tasks, thus reducing the workload on support teams and saving valuable time. By offering a transparent and self-service experience, the app helps build customer trust and improve overall satisfaction even during cancellations. It also provides businesses with insightful data on the reasons behind cancellations, enabling continuous product improvements and enhancing customer retention. With its user-friendly interface, the app is easily adaptable and can be translated into any language, making it accessible to a global audience. Ultimately, New Craft - Cancel Direct addresses the inefficiencies in cancellation management and the scarcity of customer feedback, ensuring a seamless and informed business operation.

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Intercom: AI Customer Service

$0.99-$139 / Month

7.4

18 Reviews

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Engage customers with friendly live chat and targeted messages Show more

Intercom is a dynamic app designed to streamline customer interactions by enabling self-service order status checks directly within your product. Customers can effortlessly check the status of their orders by entering their email or order number, significantly reducing the influx of inquiries directed at your support team. This feature empowers customers and allows support representatives to focus on more complex issues. During live conversations, support reps can instantly access order details within the Intercom Inbox, enhancing their ability to resolve customer inquiries efficiently. By integrating this app, businesses can offer a more seamless and satisfying customer experience, keeping both customers and support teams informed and engaged. Intercom effectively minimizes repetitive questions, saving valuable time while maintaining high-quality customer service interactions.

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NestDesk Live Chat & Helpdesk

$5.99-$34.99 / Month

7.9

31 Reviews

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Improve customer service with Live chat, Messenger & Helpdesk. Show more

NS Live Chat, Inbox & Helpdesk is a versatile application designed to streamline customer support by centralizing all conversations from various stores and channels into a single, unified inbox. This powerful tool enhances sales opportunities by offering detailed customer behavior insights and product recommendations directly within the chat portal. With its integrated Helpdesk and Chatbot features, businesses can provide proactive, around-the-clock customer service, significantly improving efficiency. The app allows users to manage and respond to Facebook Messenger and Live Chat messages seamlessly from one place, sharing product recommendations and creating orders effortlessly while chatting. Users can also leverage a smart self-service widget for helpdesk support, order tracking, and customer actions, ensuring enhanced service quality. NS Live Chat, Inbox & Helpdesk empowers businesses to increase responsiveness with automated support through chatbots and saved responses, making it easier for customer service teams to assist clients effectively from anywhere, even on the go using the intuitive mobile app.

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Duos B2B Management

$199 / Month

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Streamline B2B sales with quotes, custom pricing, and bulk orders. Show more

Duos B2B Management is a robust app designed specifically for B2B-first stores utilizing Shopify's B2B primitives. It enhances customer interaction by integrating the latest Customer Accounts, offering a seamless self-service experience for B2B clients. The app provides a comprehensive workflow for efficiently requesting, managing, and processing quotes, alongside features for custom pricing and effective customer management. It supports bulk ordering through SKU entry or CSV uploads, ensuring quick and efficient order processing while incorporating manager-approved workflows to mitigate the risk of fraud. Duos B2B is ideal for direct-to-consumer (DTC) brands looking to expand into the B2B sector, as well as for dedicated B2B stores. Additionally, it offers features such as B2B registration and management, enabling buyers to create and manage shopping lists with an approval flow, assign roles, set permissions, and manage team members efficiently. With its focus on streamlining commercial operations, Duos B2B empowers businesses to optimize their B2B transactions and customer relations.

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eBanqo ‑ Live Chat & Chatbot

$15-$266 / Month

8.2

2 Reviews

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AI-powered sales and support on all your chat channels Show more

eBanqo ‑ Live Chat & Chatbot is a versatile messaging solution designed to enhance customer interactions for online stores. It integrates seamlessly with popular platforms like Facebook Messenger, Instagram DM, WhatsApp, and Google's Business Messages, allowing buyers to access your inventory through their favorite channels. By unifying all chat messages on one screen, eBanqo enables quick responses, helping you engage with customers making buying decisions in seconds. Its AI chatbots empower customers to self-serve, offering features like inventory searches, issue reporting, and order tracking. Whether at your desk or on-the-go, you can manage all chats from a single platform, ensuring high-quality interactions. The app also supports broadcast messaging to engage and inform buyers and prospects, while a 24/7 AI bot provides instant answers to inquiries. Transform direct messaging into a powerful sales tool by turning your social media platforms into interactive online stores with eBanqo ‑ Live Chat & Chatbot.

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SkyQuick International

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Generate SkyNet shipping documentation in just a few clicks! Show more

SkyNet Asia Pacific is a streamlined application designed to seamlessly integrate with the SkyNet Asia Pacific online system, ensuring efficient and accurate creation of shipping documentation. Ideal for businesses handling both local and international shipments, this app simplifies the documentation process with its user-friendly installation and configuration. It offers a one-stop platform for generating multiple types of shipment documents swiftly, enhancing operational efficiency. Customers benefit from real-time, self-service access to the status of their orders, ensuring transparency and improved customer satisfaction. By using SkyNet Asia Pacific, businesses can ensure high-quality documentation that accompanies every package, reducing the potential for errors and delays.

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Guard: Order Edit & Protection

8.2

2 Reviews

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Optimize margins with self-service orders, automated claims, and shipping protection. Show more

Shipment Guard is an all-in-one platform designed to streamline order management and enhance revenue through innovative solutions. Unlike piecemeal systems, Shipment Guard facilitates self-service order editing, allowing customers to modify orders independently, thus reducing the need for customer support intervention. The app also offers comprehensive shipping protection plans, enabling businesses to retain all associated revenue while providing valuable coverage to customers. In the event of shipping complications, our automated claims processing ensures issues are resolved swiftly, minimizing support tickets and improving customer satisfaction. With built-in A/B testing tools, businesses can optimize their protection margins with ease. Additionally, robust data analytics help identify and prevent future shipping issues, protecting margins and offering actionable insights. Overall, Shipment Guard empowers businesses to tackle their most challenging shipping-related hurdles effectively while ensuring a smoother, more profitable operation.

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Arc ‑ Account Drawer

$20 / Month

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Effortlessly manage B2B accounts with streamlined order history and pricing. Show more

Arc - Account Drawer is a powerful tool designed to enhance B2B operations for wholesalers by integrating an intuitive account drawer directly into their existing online stores. By offering business customers seamless access to their order history, custom pricelists, and account details, Arc streamlines the purchasing process and enhances customer satisfaction. The app's self-service capabilities empower customers to effortlessly manage their accounts and execute re-orders, reducing reliance on administrative assistance. Arc eliminates unnecessary redirects by functioning natively within your store, ensuring a smooth and uninterrupted shopping experience. By facilitating the creation of private order lists tailored specifically for each customer, administrators can save valuable time and provide a personalized service. With Arc, wholesalers can boost efficiency, simplify operations, and deliver a more engaging and convenient shopping experience for their business clients.

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Humane Chat

$29 / Month

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AI support app for customer engagement, order tracking, and customizable chat. Show more

Humane Chat is an innovative application designed to streamline customer support through real-time assistance and AI-driven chatbots. With its Live Chat and AI Chatbot feature, businesses can engage customers instantly, providing support whenever needed. The app includes a comprehensive FAQs Hub, empowering customers to independently find answers, reducing the need for direct assistance. Businesses can personalize the chat widget to match their brand's aesthetic, ensuring a cohesive customer experience. The Order Tracking feature enhances customer satisfaction by allowing users to easily track their orders within the help center. Additionally, Humane Chat offers AI-powered support around the clock, ensuring that customer inquiries are addressed promptly. The intuitive user interface makes it simple for businesses to add more FAQs and view ongoing conversations, enhancing the overall efficiency of customer service operations.

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8returns ‑ Returns portal

$109-$379 / Month

8.2

32 Reviews

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Automate returns, exchanges, store credit, labels, and more! Show more

8returns ‑ Returns Portal is a seamless self-service platform designed to streamline and simplify the returns process for businesses, making it both efficient and customer-friendly. With the ability to process returns in under a minute, it helps save time and money while keeping customers satisfied. Whether it's utilizing QR codes, issuing store credit, or facilitating exchanges, 8returns automates the entire returns and refund process, allowing customers to register their returns independently. Businesses can track and monitor returns in a centralized location, simplifying management and oversight. The portal is fully customizable to align with your brand and offers various revenue retention options like exchanges and store credits. It also features dynamic rules tailored to specific countries, robust analytics for key insights, and automated creation of return labels or QR codes for a hassle-free experience.

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Simesy Order Editing & Upsell

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Streamline self-service order editing and boost sales with upsell features.

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ChatWILL:AI Chatbot &Live Chat

7.7

26 Reviews

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Streamline order tracking and communication for enhanced Shopify customer support. Show more

Ecomsend Chat, developed by Channelwill, is designed to enhance logistics tracking and Shopify customer support. By integrating with Parcel Panel, the app allows seamless tracking of shipments and supports custom tracking links for flexibility in accessing parcel updates. Users can easily view real-time shipping details directly from the store, ensuring they are always informed. The app features a built-in Email Contact Form that facilitates straightforward communication between customers and merchants, helping to resolve issues effectively. With its customizable widget and self-service options, Ecomsend Chat is perfect for improving efficiency and reducing "Where's my order?" inquiries. Email notifications ensure quick form submissions and faster response times, making this app a valuable tool for elevating user experience on Shopify.

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BulkPro Advanced Account

$9.99 / Month

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Advance customer accounts with mobile number login one click Show more

BulkPro Advanced Account is the ultimate app for streamlined customer management. It offers a secure mobile number login, ensuring your personal data remains protected at all times. With features like effortless order cancellations and self-service shipping address updates, your user experience is both seamless and convenient. The app’s intuitive interface, coupled with robust security measures and real-time notifications, makes managing your profile simple and effective. Enjoy personalized customer service and trust in BulkPro's commitment to privacy and regulatory compliance. Upgrade to BulkPro Advanced Account for a superior, hassle-free management experience. Whether you need to update shipping addresses or handle orders, it's all effortlessly managed in one place.

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ET Help Center & FAQ Page

$3.49 / Month

8.2

1 Reviews

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Create a FAQ page and FAQ sections that are fully customizable Show more

ET Help Center & FAQ Page is an intuitive app designed to streamline the creation of accordion-style FAQ sections for your e-commerce store. Whether you're looking to enhance a specific page with detailed questions and answers or develop a comprehensive FAQ page, this app offers a quick and hassle-free solution. It allows you to easily customize the design to match your store's branding, ensuring a seamless integration with your existing website style. With ET Help Center & FAQ Page, you receive a simple code snippet, eliminating the need for extensive coding knowledge. This flexibility not only allows you to arrange FAQs wherever needed on your site but also ensures a user-friendly experience for your customers. Bringing clarity and organization to your customer service strategy has never been easier with this versatile app.

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Ship Safe Network

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Connect merchants & lockers for flexible drop-off and pick-up. Show more

Ship Safe Network is an advanced shipping solution seamlessly integrating with Shopify to streamline order management and fulfillment. The app effortlessly fetches and displays all your Shopify orders on a single platform, making it easy to manage your shipments. With smooth API/SDK integration, Ship Safe Network reduces the need to juggle between multiple platforms, allowing for more efficient business operations. One of the standout features is its flexible business model, offering tailored pricing plans including pay-as-you-go and volume discounts to suit various business needs. Users can easily create shipping labels and track their shipments, ensuring a comprehensive overview of the delivery process. Additionally, the app supports direct shipping to homes and lockers, enhancing convenience for both businesses and their customers. Ship Safe Network promises efficient implementation, making it an ideal choice for businesses looking for a streamlined shipping solution.

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Returns & Exchanges by aico

$4.99 / Month

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Effortlessly manage returns and exchanges with a customizable customer portal. Show more

Returns & Exchanges by aico is an intuitive app designed to streamline the management of return and exchange requests for businesses. With this app, you can effortlessly customize your return portal with your brand's logos, colors, and email settings, ensuring a seamless and personalized experience for your customers. Easily set and manage return and exchange policies, reasons, and return addresses to fit your specific business needs. Customers can conveniently submit requests by entering their order ID and email, allowing them to select items and provide reasons for their returns or exchanges. The app's Returns Overview dashboard serves as a centralized hub where you can track and manage all incoming requests efficiently. This robust tool not only enhances your return process but also empowers customers with easy self-service options, promoting satisfaction and loyalty. Whether you’re a small business or a large retailer, Returns & Exchanges by aico is designed to simplify and enhance your post-purchase customer experience.

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Quick Returns and Exchanges ↻↺

$19-$99 / Month

8.2

31 Reviews

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Manage returns, exchanges, refunds, & RTO in one place. Show more

QuickReturns Returns/Exchanges is a comprehensive application designed to streamline the management of returns, exchanges, RTOs (Return to Origin), and refunds, providing a seamless user experience. The app allows businesses to effortlessly update inventory and customize return policies, ensuring a flexible approach tailored to specific needs. One of the standout features is the automatic generation of return labels, along with unlimited return reasons and notification options, enhancing efficiency and communication. Customized portals enable businesses to create a branded experience, further aligning the app with their unique operational requirements. QuickReturns also includes self-service return pages and email notifications to reduce customer anxiety and promote transparency. Through smart return rules, flexible refund options, and actionable insights from return reasons, the app aids in reducing unnecessary returns, recovering revenue, and increasing in-store transactions. Overall, QuickReturns is designed to elevate business operations by minimizing the operational burdens associated with returns and exchanges.

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PostFIX

$10 / Month

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Control orders post-purchase with self-service edits and cancellations. Show more

PostFIX is a powerful app designed to enhance the post-purchase experience for online shoppers by integrating seamlessly with your store's order status page. It empowers customers with self-service options, significantly reducing the need for direct interaction with customer support. With features such as editing shipping addresses and canceling orders directly on the order status page, customers can make necessary adjustments with ease and confidence. This not only streamlines the shopping experience but also alleviates the burden on your customer service team by decreasing the volume of manual order modifications. Merchants benefit from a more efficient order management process while boosting customer satisfaction and trust. Overall, PostFIX delivers a win-win solution, enhancing both operational efficiency and shopper convenience.

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EasyEdit ‑ Order Editing

$19-$199 / Month

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"Empower customers to self-edit, update, and cancel orders effortlessly." Show more

EasyEdit ‑ Order Editing is a powerful app designed to give your customers full control over their orders, significantly enhancing their shopping experience. By enabling seamless self-service options, EasyEdit reduces the need for support tickets, as shoppers can independently modify addresses, update line items, and cancel orders. This app provides you with complete authority over what aspects customers can edit and the timeframe for making such changes post-purchase. It effectively integrates with any warehouse management or shipping software, making it versatile and user-friendly. Additionally, EasyEdit includes post-purchase thank you and order status page integrations, offering a comprehensive user journey. The app features an integrated analytics dashboard with customizable date range selection and is compatible with Shopify Flow for tailored order editing and fulfillment processes.

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Order Tracking Page Pro

$15-$150 / Month

8.2

3 Reviews

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Easily track orders with a customizable widget, enhancing customer satisfaction. Show more

Order Tracking Page Pro is a powerful tool designed for merchants to enhance customer satisfaction by embedding a customizable tracking widget directly on their storefront. This user-friendly app allows customers to easily check their order status using just their order number, eliminating the need for them to inquire directly. By reducing the volume of "Where is my order?" emails, merchants can save valuable time and focus on other aspects of their business. The app is theme-editor compatible, requiring no coding skills, which allows for seamless integration and customization to fit any brand’s aesthetic. With Order Tracking Page Pro, merchants enjoy fewer support tickets and an increased level of customer trust. Meanwhile, customers benefit from a simple and efficient self-service tracking experience, all within a branded environment that reflects the merchant's unique style. The app leverages Shopify's live tracking details, ensuring accurate and timely updates for every order.

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Shopify Self-service apps

Related Categories

Price

Based on reviews

Showing 1 to 20 of 42 Apps

New craft ‑ Cancel Direct

Intercom: AI Customer Service

NestDesk Live Chat & Helpdesk

Duos B2B Management

eBanqo ‑ Live Chat & Chatbot

SkyQuick International

Guard: Order Edit & Protection

Arc ‑ Account Drawer

Humane Chat

8returns ‑ Returns portal

Simesy Order Editing & Upsell

ChatWILL:AI Chatbot &Live Chat

BulkPro Advanced Account

ET Help Center & FAQ Page

Ship Safe Network

Returns & Exchanges by aico

Quick Returns and Exchanges ↻↺

PostFIX

EasyEdit ‑ Order Editing

Order Tracking Page Pro