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Showing 1 to 20 of 42 Apps
Gladly: CX AI built for LTV

Gladly: CX AI built for LTV

  • $120 / Month
  • Free Plan Available
7.7
28 Reviews
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People-centered customer service platform for eCommerce brands Show more

Gladly is a revolutionary customer service platform that prioritizes people over tickets, offering a holistic view of the customer journey. Tailored for commerce brands, it seamlessly connects customers to the right agents by leveraging a comprehensive, lifelong conversational stream that includes voice, email, SMS, chat, social messaging, and self-service. This unified approach eliminates the inefficiencies of channel switching and ensures full conversation histories are always available. By threading all communication channels into a single, time-organized stream, Gladly transforms agents into brand heroes capable of delivering exceptional, personalized service. This platform not only reduces costs and complexity with its all-in-one solution but also enhances customer experiences by matching them with agents based on real-time data and skills. It’s no wonder that some of the world's most cherished brands rely on Gladly to elevate their customer service experience.
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Single view history
Unified communication stream
Personalized self-service
Integrated voice support
Agent skill matching
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Airpak Express

Airpak Express

  • Free Plan Available
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Your destination is our goal Show more

Airpak Express is a seamless solution for all your shipping documentation needs, integrating fully with the Airpak Express online system. This user-friendly app is easy to install and configure, ensuring that you can efficiently create high-quality and accurate shipping documents. Whether your packages are destined for local or international locations, Airpak Express ensures that the necessary documentation is generated swiftly and correctly. It acts as a one-stop platform where you can manage various types of shipment documentation effortlessly. Additionally, the app provides your customers with a self-service feature, allowing them to access up-to-the-minute status updates on their orders. This functionality not only enhances the shipping process but also improves customer satisfaction with real-time information.
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Customer self-service
1-stop platform
High-quality documentation
Quick shipment documentation
Real-time order status
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Parkpalet Returns

Parkpalet Returns

  • Free Plan Available
8.2
2 Reviews
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Otomatikleştirilmiş iade yönetimiyle müşteri memnuniyetini ve gelirinizi artırın.

Automated returns
Customer portal
Workflow optimization
Shipping label automation
Status updates
Return reason management
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Profiler Xpert

Profiler Xpert

  • $5-$20 / Month
  • 3 Days Free Trial
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Let your customers control their data Show more

Profiler Xpert is a cutting-edge application designed to streamline and enhance professional networking and career development. This innovative app offers users a personalized experience, tailoring networking opportunities and career advice to individual skills and interests. With its intuitive interface, Profiler Xpert allows users to create dynamic profiles, showcasing their expertise and achievements in a visually appealing manner. The app's advanced algorithms connect users with relevant industry leaders, potential mentors, and job opportunities, fostering meaningful connections and growth. Additionally, Profiler Xpert provides valuable insights and analytics on user interactions and profile performance, empowering users to make informed decisions about their professional journey. Whether you're seeking mentorship, collaboration, or new career opportunities, Profiler Xpert is your go-to platform for elevating your professional presence.
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Profile updates
Email changes
Password management
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Guard: Order Edit & Protection

Guard: Order Edit & Protection

  • Free Plan Available
  • 7 Days Free Trial
8.2
2 Reviews
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Optimize margins with self-service orders, automated claims, and shipping protection. Show more

Shipment Guard is an all-in-one platform designed to streamline order management and enhance revenue through innovative solutions. Unlike piecemeal systems, Shipment Guard facilitates self-service order editing, allowing customers to modify orders independently, thus reducing the need for customer support intervention. The app also offers comprehensive shipping protection plans, enabling businesses to retain all associated revenue while providing valuable coverage to customers. In the event of shipping complications, our automated claims processing ensures issues are resolved swiftly, minimizing support tickets and improving customer satisfaction. With built-in A/B testing tools, businesses can optimize their protection margins with ease. Additionally, robust data analytics help identify and prevent future shipping issues, protecting margins and offering actionable insights. Overall, Shipment Guard empowers businesses to tackle their most challenging shipping-related hurdles effectively while ensuring a smoother, more profitable operation.
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Shipping protection
A/b testing tools
Data analytics
Automated claims
Self-service orders
Order modification
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B2B User/Location Admin Portal

B2B User/Location Admin Portal

  • $19 / Month
  • 30 Days Free Trial
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"Empower B2B clients with seamless self-service on Shopify Plus." Show more

B2B Portal is a powerful app designed for businesses using Shopify Plus with native B2B functionality, enhancing customer self-service capabilities. This app allows company main contacts to efficiently manage their organization's account by adding or removing users, setting location-based permissions, and creating shipping addresses—all directly within their customer account. By leveraging Shopify's new customer account system, B2B Portal offers enhanced flexibility and control, reducing the need for support tickets, accelerating onboarding processes, and elevating the overall customer experience. The app's seamless integration with Shopify B2B is ideal for businesses looking to streamline their operational workflows and empower their clients with greater autonomy. It requires Shopify Plus, ensuring that only users with advanced Shopify plans can access these sophisticated functionalities. Through B2B Portal, businesses can achieve a more efficient and self-sufficient environment, promoting quicker and smoother transactions between B2B partners.
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Shipping management
User management
Location permissions
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OrderEase: Cancel‑Edit‑Reorder

OrderEase: Cancel‑Edit‑Reorder

  • Free Plan Available
  • 7 Days Free Trial
6.9
5 Reviews
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Reduce Customer Queries. Let Customers Cancel, Edit & Reorder Show more

OrderEase: Cancel‑Edit‑Reorder is a powerful app designed to streamline customer service by empowering your customers to manage their own orders. By integrating seamlessly with the My Accounts section, Order Confirmation Emails, and Thank You pages, it allows users to cancel, edit, and reorder items effortlessly without needing to contact customer support for minor issues. This reduces the volume of customer service inquiries, enabling your team to focus on more complex tasks. The app also offers customizable settings, such as implementing timers or time-bound restrictions, so businesses can control when cancellations and edits are permissible, up to a specified period like 30 minutes or 1 hour. OrderEase enhances the overall customer experience by making it straightforward for customers to rectify order details independently, fostering satisfaction and loyalty. This app is ideal for businesses seeking to optimize operations and improve customer engagement.
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Customer self-service
Order cancellation
Order editing
Quick reordering
Timebound restrictions
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Willdesk: Live Chat&AI Chatbot

Willdesk: Live Chat&AI Chatbot

  • $16.9-$89.9 / Month
  • Free Plan Available
  • 7 Days Free Trial
7.9
387 Reviews
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Drive sales with Facebook Instagram,WhatsApp,Email,Help Center Show more

WD‑Live Chat, Helpdesk, Chatbot offers a comprehensive customer service solution designed to elevate your Shopify store operations. By integrating various tools such as order tracking, live chat, social media messaging, and a ticketing system, this app streamlines customer interactions into a single platform. The app’s compatibility with popular communication channels like Messenger, Instagram, and WhatsApp ensures seamless connectivity. With the addition of automation features like a chatbot and a self-service widget, businesses can enhance efficiency and boost sales. The platform supports multi-store management and provides robust customization options to match your brand’s fonts and style. Furthermore, integrations with marketing tools like Klaviyo and Mailchimp enable a complete customer index, transforming customer service into a potential profit center.
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Social media integration
Customizable interface
Mobile app support
Order tracking
Email marketing integration
Chatbot automation
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Massively Live Chat & Chatbots

Massively Live Chat & Chatbots

  • $39-$69 / Month
  • Free Plan Available
  • 14 Days Free Trial
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Omnichannel Live Chat & AI-Powered Chatbots by Massively Show more

Massively Live Chat & Chatbots is a versatile app designed to enhance business-customer interactions by leveraging the power of Generative AI. It enables businesses to automate customer inquiries and engage with their audience through preferred channels like websites, Instagram, Facebook Messenger, SMS, and Google. By providing 24/7 customer service, it ensures no lead or sale is missed, offering a seamless experience across multiple social and messaging platforms. The app's Generative AI-powered smart answers can handle frequent queries, freeing up human agents to focus on complex issues. With features like automated order status lookup and a customizable Flow Builder, businesses can tailor chatbots to meet their specific needs. This innovative solution not only improves customer service efficiency but also empowers businesses to build deeper connections with their clients.
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Ai-powered chatbots
Live chat support
24/7 service
Omnichannel engagement
Order status automation
Custom bot building
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Duos B2B Management

Duos B2B Management

  • $199 / Month
  • Free Plan Available
  • 14 Days Free Trial
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Streamline B2B sales with quotes, custom pricing, and bulk orders. Show more

Duos B2B Management is a robust app designed specifically for B2B-first stores utilizing Shopify's B2B primitives. It enhances customer interaction by integrating the latest Customer Accounts, offering a seamless self-service experience for B2B clients. The app provides a comprehensive workflow for efficiently requesting, managing, and processing quotes, alongside features for custom pricing and effective customer management. It supports bulk ordering through SKU entry or CSV uploads, ensuring quick and efficient order processing while incorporating manager-approved workflows to mitigate the risk of fraud. Duos B2B is ideal for direct-to-consumer (DTC) brands looking to expand into the B2B sector, as well as for dedicated B2B stores. Additionally, it offers features such as B2B registration and management, enabling buyers to create and manage shopping lists with an approval flow, assign roles, set permissions, and manage team members efficiently. With its focus on streamlining commercial operations, Duos B2B empowers businesses to optimize their B2B transactions and customer relations.
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Custom pricing
Quote management
Bulk ordering
Fraud prevention
Customer management
Approval workflow
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Quick Returns and Exchanges ↻↺

Quick Returns and Exchanges ↻↺

  • $19-$99 / Month
  • Free Plan Available
8.2
31 Reviews
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Manage returns, exchanges, refunds, & RTO in one place. Show more

QuickReturns Returns/Exchanges is a comprehensive application designed to streamline the management of returns, exchanges, RTOs (Return to Origin), and refunds, providing a seamless user experience. The app allows businesses to effortlessly update inventory and customize return policies, ensuring a flexible approach tailored to specific needs. One of the standout features is the automatic generation of return labels, along with unlimited return reasons and notification options, enhancing efficiency and communication. Customized portals enable businesses to create a branded experience, further aligning the app with their unique operational requirements. QuickReturns also includes self-service return pages and email notifications to reduce customer anxiety and promote transparency. Through smart return rules, flexible refund options, and actionable insights from return reasons, the app aids in reducing unnecessary returns, recovering revenue, and increasing in-store transactions. Overall, QuickReturns is designed to elevate business operations by minimizing the operational burdens associated with returns and exchanges.
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Actionable insights
Store credit
Inventory updates
In-store returns
Smart exchanges
Handles returns
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TooS Returns & Exchanges

TooS Returns & Exchanges

  • Free Plan Available
  • 7 Days Free Trial
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Automatic return labels, emails, exchanges, self-service Show more

TooS Returns & Exchanges is an innovative app designed to simplify the post-purchase experience for merchants by streamlining the returns and exchanges process. Perfect for businesses of all sizes, TooS aims to elevate customer satisfaction while enhancing operational efficiency by automating traditionally complex tasks. With features like a self-service returns page, automatic shipping return labels, and comprehensive support for all products, TooS reduces the administrative burden on retailers. It also facilitates seamless refunds to original payment methods and ensures smooth communication through automatic email notifications at every stage of the return process. By integrating TooS, businesses can say goodbye to the hassles of manual processes, ultimately fostering greater customer loyalty and trust.
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Email notifications
Self-service returns
Exchange management
Automatic return labels
Refund management
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New craft ‑ Cancel Direct

New craft ‑ Cancel Direct

  • $6.99 / Month
  • 7 Days Free Trial
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Streamline cancellations, gain insights, improve retention Show more

New Craft - Cancel Direct is an innovative app designed to transform cancellations into future opportunities for businesses. It streamlines the cancellation process by automating tasks, thus reducing the workload on support teams and saving valuable time. By offering a transparent and self-service experience, the app helps build customer trust and improve overall satisfaction even during cancellations. It also provides businesses with insightful data on the reasons behind cancellations, enabling continuous product improvements and enhancing customer retention. With its user-friendly interface, the app is easily adaptable and can be translated into any language, making it accessible to a global audience. Ultimately, New Craft - Cancel Direct addresses the inefficiencies in cancellation management and the scarcity of customer feedback, ensuring a seamless and informed business operation.
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Language translation
Automate cancellations
Reduce support workload
Gain cancellation insights
Self-service experience
Save support time
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PostFIX

PostFIX

  • $10 / Month
  • 7 Days Free Trial
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Control orders post-purchase with self-service edits and cancellations. Show more

PostFIX is a powerful app designed to enhance the post-purchase experience for online shoppers by integrating seamlessly with your store's order status page. It empowers customers with self-service options, significantly reducing the need for direct interaction with customer support. With features such as editing shipping addresses and canceling orders directly on the order status page, customers can make necessary adjustments with ease and confidence. This not only streamlines the shopping experience but also alleviates the burden on your customer service team by decreasing the volume of manual order modifications. Merchants benefit from a more efficient order management process while boosting customer satisfaction and trust. Overall, PostFIX delivers a win-win solution, enhancing both operational efficiency and shopper convenience.
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Seamless integration
Order cancellations
Edit shipping details
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eBanqo ‑ Live Chat & Chatbot

eBanqo ‑ Live Chat & Chatbot

  • $15-$266 / Month
  • Free Plan Available
8.2
2 Reviews
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AI-powered sales and support on all your chat channels Show more

eBanqo ‑ Live Chat & Chatbot is a versatile messaging solution designed to enhance customer interactions for online stores. It integrates seamlessly with popular platforms like Facebook Messenger, Instagram DM, WhatsApp, and Google's Business Messages, allowing buyers to access your inventory through their favorite channels. By unifying all chat messages on one screen, eBanqo enables quick responses, helping you engage with customers making buying decisions in seconds. Its AI chatbots empower customers to self-serve, offering features like inventory searches, issue reporting, and order tracking. Whether at your desk or on-the-go, you can manage all chats from a single platform, ensuring high-quality interactions. The app also supports broadcast messaging to engage and inform buyers and prospects, while a 24/7 AI bot provides instant answers to inquiries. Transform direct messaging into a powerful sales tool by turning your social media platforms into interactive online stores with eBanqo ‑ Live Chat & Chatbot.
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Unified chat screen
Instant customer response
Ai chatbot self-service
Monitor team chats
Broadcast messages
24/7 ai support
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Arc ‑ Account Drawer

Arc ‑ Account Drawer

  • $20 / Month
  • Free Plan Available
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Effortlessly manage B2B accounts with streamlined order history and pricing. Show more

Arc - Account Drawer is a powerful tool designed to enhance B2B operations for wholesalers by integrating an intuitive account drawer directly into their existing online stores. By offering business customers seamless access to their order history, custom pricelists, and account details, Arc streamlines the purchasing process and enhances customer satisfaction. The app's self-service capabilities empower customers to effortlessly manage their accounts and execute re-orders, reducing reliance on administrative assistance. Arc eliminates unnecessary redirects by functioning natively within your store, ensuring a smooth and uninterrupted shopping experience. By facilitating the creation of private order lists tailored specifically for each customer, administrators can save valuable time and provide a personalized service. With Arc, wholesalers can boost efficiency, simplify operations, and deliver a more engaging and convenient shopping experience for their business clients.
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Re-order functionality
Account management
Order history access
Custom pricelists
Private order lists
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Returns & Exchanges by aico

Returns & Exchanges by aico

  • $4.99 / Month
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Effortlessly manage returns and exchanges with a customizable customer portal. Show more

Returns & Exchanges by aico is an intuitive app designed to streamline the management of return and exchange requests for businesses. With this app, you can effortlessly customize your return portal with your brand's logos, colors, and email settings, ensuring a seamless and personalized experience for your customers. Easily set and manage return and exchange policies, reasons, and return addresses to fit your specific business needs. Customers can conveniently submit requests by entering their order ID and email, allowing them to select items and provide reasons for their returns or exchanges. The app's Returns Overview dashboard serves as a centralized hub where you can track and manage all incoming requests efficiently. This robust tool not only enhances your return process but also empowers customers with easy self-service options, promoting satisfaction and loyalty. Whether you’re a small business or a large retailer, Returns & Exchanges by aico is designed to simplify and enhance your post-purchase customer experience.
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Customizable customer portal
Easy self-service requests
Centralized request management
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Intercom: AI Customer Service

Intercom: AI Customer Service

  • $0.99-$139 / Month
  • Free Plan Available
  • 14 Days Free Trial
7.4
18 Reviews
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Engage customers with friendly live chat and targeted messages Show more

Intercom is a dynamic app designed to streamline customer interactions by enabling self-service order status checks directly within your product. Customers can effortlessly check the status of their orders by entering their email or order number, significantly reducing the influx of inquiries directed at your support team. This feature empowers customers and allows support representatives to focus on more complex issues. During live conversations, support reps can instantly access order details within the Intercom Inbox, enhancing their ability to resolve customer inquiries efficiently. By integrating this app, businesses can offer a more seamless and satisfying customer experience, keeping both customers and support teams informed and engaged. Intercom effectively minimizes repetitive questions, saving valuable time while maintaining high-quality customer service interactions.
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Customer engagement
Live chat
Order status
Self-service
Quick inquiries
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WeSupply Returns & Exchanges

WeSupply Returns & Exchanges

  • $1125-$78 / Month
  • 14 Days Free Trial
8.2
11 Reviews
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Return Label, Store Credit, Exchange, Return Policy, Refunds Show more

WeSupply Returns & Exchanges is a robust platform designed to transform the often challenging return process into a profitable and customer-centric experience. With self-service returns, efficient management, and condition-based return destinations, it simplifies the return journey while catering to customer needs through bundle and gift returns as well as flexible return policies. The app allows businesses to convert return incidents into potential sales by offering variant and full catalog exchanges along with incentives such as gift cards and bonus credits, encouraging repeat business. It features intelligent systems to prevent return fraud through smart return rules and customer blocklists, ensuring secure transactions. WeSupply streamlines operations, reducing costs and manual effort with instant exchanges and seamless integrations with carriers, 3PLs, and ERPs. This makes it an excellent alternative to existing solutions like Loop Returns and Narvar Returns, positioning it as a leader in return management efficiency.
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Instant exchanges
Self-service returns
Smart return rules
Gift cards
Carrier integrations
Shop now
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BulkPro Advanced Account

BulkPro Advanced Account

  • $9.99 / Month
  • 7 Days Free Trial
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Advance customer accounts with mobile number login one click Show more

BulkPro Advanced Account is the ultimate app for streamlined customer management. It offers a secure mobile number login, ensuring your personal data remains protected at all times. With features like effortless order cancellations and self-service shipping address updates, your user experience is both seamless and convenient. The app’s intuitive interface, coupled with robust security measures and real-time notifications, makes managing your profile simple and effective. Enjoy personalized customer service and trust in BulkPro's commitment to privacy and regulatory compliance. Upgrade to BulkPro Advanced Account for a superior, hassle-free management experience. Whether you need to update shipping addresses or handle orders, it's all effortlessly managed in one place.
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Mobile number login
Shipping address update
Order cancellations
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