Shopify Self-service apps 2026

Willdesk: Live Chat&AI Chatbot

$16.9-$89.9 / Month

8.6

390 Reviews

Drive sales with Facebook Instagram,WhatsApp,Email,Help Center Show more

WD‑Live Chat, Helpdesk, Chatbot offers a comprehensive customer service solution designed to elevate your Shopify store operations. By integrating various tools such as order tracking, live chat, social media messaging, and a ticketing system, this app streamlines customer interactions into a single platform. The app’s compatibility with popular communication channels like Messenger, Instagram, and WhatsApp ensures seamless connectivity. With the addition of automation features like a chatbot and a self-service widget, businesses can enhance efficiency and boost sales. The platform supports multi-store management and provides robust customization options to match your brand’s fonts and style. Furthermore, integrations with marketing tools like Klaviyo and Mailchimp enable a complete customer index, transforming customer service into a potential profit center.

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Social media integration

Customizable interface

Mobile app support

Order tracking

Email marketing integration

Chatbot automation

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Quick Returns and Exchanges ↻↺

$19-$99 / Month

9.1

22 Reviews

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Manage returns, exchanges, refunds, & RTO in one place. Show more

QuickReturns Returns/Exchanges is a comprehensive application designed to streamline the management of returns, exchanges, RTOs (Return to Origin), and refunds, providing a seamless user experience. The app allows businesses to effortlessly update inventory and customize return policies, ensuring a flexible approach tailored to specific needs. One of the standout features is the automatic generation of return labels, along with unlimited return reasons and notification options, enhancing efficiency and communication. Customized portals enable businesses to create a branded experience, further aligning the app with their unique operational requirements. QuickReturns also includes self-service return pages and email notifications to reduce customer anxiety and promote transparency. Through smart return rules, flexible refund options, and actionable insights from return reasons, the app aids in reducing unnecessary returns, recovering revenue, and increasing in-store transactions. Overall, QuickReturns is designed to elevate business operations by minimizing the operational burdens associated with returns and exchanges.

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Actionable insights

Store credit

Inventory updates

In-store returns

Smart exchanges

Handles returns

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ChatWILL:AI Chatbot &Live Chat

8.8

10 Reviews

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Streamline order tracking and communication for enhanced Shopify customer support. Show more

Ecomsend Chat, developed by Channelwill, is designed to enhance logistics tracking and Shopify customer support. By integrating with Parcel Panel, the app allows seamless tracking of shipments and supports custom tracking links for flexibility in accessing parcel updates. Users can easily view real-time shipping details directly from the store, ensuring they are always informed. The app features a built-in Email Contact Form that facilitates straightforward communication between customers and merchants, helping to resolve issues effectively. With its customizable widget and self-service options, Ecomsend Chat is perfect for improving efficiency and reducing "Where's my order?" inquiries. Email notifications ensure quick form submissions and faster response times, making this app a valuable tool for elevating user experience on Shopify.

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Real-time updates

Customizable widget

Order tracking integration

Custom tracking links

Email contact form

Self-service support

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NS Order Printer PDF Invoice

(4.2/5)

4 Reviews

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The NS Order Printer PDF Invoice app is a streamlined solution for automatically generating essential business documents such as PDF invoices, packing slips, and refund and return forms. Designed for convenience, this app allows customers to easily download and print these forms, significantly reducing your support workload and streamlining operations. With an AI-powered editor, you can craft branded and professional templates with ease, ensuring all documents reflect your brand's identity. It also supports the creation of tax-compliant VAT invoices, making it ideal for professional B2B transactions. Users enjoy a quick setup process, an intuitive interface, and reliable customer support. The app also features automated customization, smart variables, and self-service options on order confirmation and status pages to enhance the user experience.

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Auto-generate documents

Ai template editor

Self-service download

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Order Tracking Page Pro

$15-$150 / Month

9.1

3 Reviews

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Easily track orders with a customizable widget, enhancing customer satisfaction. Show more

Order Tracking Page Pro is a powerful tool designed for merchants to enhance customer satisfaction by embedding a customizable tracking widget directly on their storefront. This user-friendly app allows customers to easily check their order status using just their order number, eliminating the need for them to inquire directly. By reducing the volume of "Where is my order?" emails, merchants can save valuable time and focus on other aspects of their business. The app is theme-editor compatible, requiring no coding skills, which allows for seamless integration and customization to fit any brand’s aesthetic. With Order Tracking Page Pro, merchants enjoy fewer support tickets and an increased level of customer trust. Meanwhile, customers benefit from a simple and efficient self-service tracking experience, all within a branded environment that reflects the merchant's unique style. The app leverages Shopify's live tracking details, ensuring accurate and timely updates for every order.

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Shopify integration

Customizable widget

Real-time tracking

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Parkpalet Returns

9.1

2 Reviews

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Otomatikleştirilmiş iade yönetimiyle müşteri memnuniyetini ve gelirinizi artırın.

Automated returns

Customer portal

Workflow optimization

Shipping label automation

Status updates

Return reason management

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Humane Chat

$29 / Month

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AI support app for customer engagement, order tracking, and customizable chat. Show more

Humane Chat is an innovative application designed to streamline customer support through real-time assistance and AI-driven chatbots. With its Live Chat and AI Chatbot feature, businesses can engage customers instantly, providing support whenever needed. The app includes a comprehensive FAQs Hub, empowering customers to independently find answers, reducing the need for direct assistance. Businesses can personalize the chat widget to match their brand's aesthetic, ensuring a cohesive customer experience. The Order Tracking feature enhances customer satisfaction by allowing users to easily track their orders within the help center. Additionally, Humane Chat offers AI-powered support around the clock, ensuring that customer inquiries are addressed promptly. The intuitive user interface makes it simple for businesses to add more FAQs and view ongoing conversations, enhancing the overall efficiency of customer service operations.

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Order tracking

Customizable widget

Live chat

Custom branding

Ai chatbot

Intuitive ui

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PostFIX

$10 / Month

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Control orders post-purchase with self-service edits and cancellations. Show more

PostFIX is a powerful app designed to enhance the post-purchase experience for online shoppers by integrating seamlessly with your store's order status page. It empowers customers with self-service options, significantly reducing the need for direct interaction with customer support. With features such as editing shipping addresses and canceling orders directly on the order status page, customers can make necessary adjustments with ease and confidence. This not only streamlines the shopping experience but also alleviates the burden on your customer service team by decreasing the volume of manual order modifications. Merchants benefit from a more efficient order management process while boosting customer satisfaction and trust. Overall, PostFIX delivers a win-win solution, enhancing both operational efficiency and shopper convenience.

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Seamless integration

Order cancellations

Edit shipping details

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8returns ‑ Returns portal

$109-$379 / Month

9.1

32 Reviews

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Automate returns, exchanges, store credit, labels, and more! Show more

8returns ‑ Returns Portal is a seamless self-service platform designed to streamline and simplify the returns process for businesses, making it both efficient and customer-friendly. With the ability to process returns in under a minute, it helps save time and money while keeping customers satisfied. Whether it's utilizing QR codes, issuing store credit, or facilitating exchanges, 8returns automates the entire returns and refund process, allowing customers to register their returns independently. Businesses can track and monitor returns in a centralized location, simplifying management and oversight. The portal is fully customizable to align with your brand and offers various revenue retention options like exchanges and store credits. It also features dynamic rules tailored to specific countries, robust analytics for key insights, and automated creation of return labels or QR codes for a hassle-free experience.

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Store credit

Self-service platform

Customizable portal

Qr codes

Automate returns

Dynamic rules

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Guard: Order Edit & Protection

9.1

2 Reviews

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Optimize margins with self-service orders, automated claims, and shipping protection. Show more

Shipment Guard is an all-in-one platform designed to streamline order management and enhance revenue through innovative solutions. Unlike piecemeal systems, Shipment Guard facilitates self-service order editing, allowing customers to modify orders independently, thus reducing the need for customer support intervention. The app also offers comprehensive shipping protection plans, enabling businesses to retain all associated revenue while providing valuable coverage to customers. In the event of shipping complications, our automated claims processing ensures issues are resolved swiftly, minimizing support tickets and improving customer satisfaction. With built-in A/B testing tools, businesses can optimize their protection margins with ease. Additionally, robust data analytics help identify and prevent future shipping issues, protecting margins and offering actionable insights. Overall, Shipment Guard empowers businesses to tackle their most challenging shipping-related hurdles effectively while ensuring a smoother, more profitable operation.

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Shipping protection

A/b testing tools

Data analytics

Automated claims

Self-service orders

Order modification

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Skynet Worldwide Express

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Generate Skynet shipment orders in just a few clicks! Show more

Skynet Worldwide Express is a seamless and streamlined app designed for efficient management of shipping documentation. Fully integrated with Skynet's online system, it offers a hassle-free installation and setup process, ensuring smooth operation. Users can quickly generate a variety of accurate shipment documents for parcels traveling both locally and internationally. The app serves as a comprehensive platform, simplifying the shipping process into a single, user-friendly interface. Customers benefit from the added convenience of self-service features, providing them with up-to-date order status information. Whether you're a small business or a large enterprise, Skynet Worldwide Express enhances your shipping operations with precision and ease.

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Order status tracking

1-stop platform

Generate shipment documentation

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TooS Returns & Exchanges

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Automatic return labels, emails, exchanges, self-service Show more

TooS Returns & Exchanges is an innovative app designed to simplify the post-purchase experience for merchants by streamlining the returns and exchanges process. Perfect for businesses of all sizes, TooS aims to elevate customer satisfaction while enhancing operational efficiency by automating traditionally complex tasks. With features like a self-service returns page, automatic shipping return labels, and comprehensive support for all products, TooS reduces the administrative burden on retailers. It also facilitates seamless refunds to original payment methods and ensures smooth communication through automatic email notifications at every stage of the return process. By integrating TooS, businesses can say goodbye to the hassles of manual processes, ultimately fostering greater customer loyalty and trust.

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Email notifications

Self-service returns

Exchange management

Automatic return labels

Refund management

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Returns & Exchanges by aico

$4.99 / Month

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Effortlessly manage returns and exchanges with a customizable customer portal. Show more

Returns & Exchanges by aico is an intuitive app designed to streamline the management of return and exchange requests for businesses. With this app, you can effortlessly customize your return portal with your brand's logos, colors, and email settings, ensuring a seamless and personalized experience for your customers. Easily set and manage return and exchange policies, reasons, and return addresses to fit your specific business needs. Customers can conveniently submit requests by entering their order ID and email, allowing them to select items and provide reasons for their returns or exchanges. The app's Returns Overview dashboard serves as a centralized hub where you can track and manage all incoming requests efficiently. This robust tool not only enhances your return process but also empowers customers with easy self-service options, promoting satisfaction and loyalty. Whether you’re a small business or a large retailer, Returns & Exchanges by aico is designed to simplify and enhance your post-purchase customer experience.

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Customizable customer portal

Easy self-service requests

Centralized request management

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B2B User/Location Portal

$19 / Month

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"Empower B2B clients with seamless self-service on Shopify Plus." Show more

B2B Portal is a powerful app designed for businesses using Shopify Plus with native B2B functionality, enhancing customer self-service capabilities. This app allows company main contacts to efficiently manage their organization's account by adding or removing users, setting location-based permissions, and creating shipping addresses—all directly within their customer account. By leveraging Shopify's new customer account system, B2B Portal offers enhanced flexibility and control, reducing the need for support tickets, accelerating onboarding processes, and elevating the overall customer experience. The app's seamless integration with Shopify B2B is ideal for businesses looking to streamline their operational workflows and empower their clients with greater autonomy. It requires Shopify Plus, ensuring that only users with advanced Shopify plans can access these sophisticated functionalities. Through B2B Portal, businesses can achieve a more efficient and self-sufficient environment, promoting quicker and smoother transactions between B2B partners.

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Shipping management

User management

Location permissions

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Team Global Express

(1/5)

2 Reviews

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Generate shipping documentation just in few clicks! Show more

Team Global Express is a user-friendly app designed to seamlessly integrate with the Team Global Express online system, enhancing the efficiency of your shipping operations. With its easy installation and configuration, this app enables the swift creation of high-quality and precise shipping documentation, whether your packages are destined for local delivery or international destinations. It serves as a comprehensive, one-stop platform where multiple types of shipment documents can be generated quickly and effortlessly. The app also empowers your customers by providing them with a self-service feature that allows them to access real-time status updates on their orders. By streamlining the shipping documentation process, Team Global Express ensures a smooth and reliable experience for businesses and their customers alike, optimizing logistics and improving customer satisfaction.

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Order status tracking

1-stop platform

Generate shipment documentation

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OrderEase: Cancel‑Edit‑Reorder

6.9

5 Reviews

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Reduce Customer Queries. Let Customers Cancel, Edit & Reorder Show more

OrderEase: Cancel‑Edit‑Reorder is a powerful app designed to streamline customer service by empowering your customers to manage their own orders. By integrating seamlessly with the My Accounts section, Order Confirmation Emails, and Thank You pages, it allows users to cancel, edit, and reorder items effortlessly without needing to contact customer support for minor issues. This reduces the volume of customer service inquiries, enabling your team to focus on more complex tasks. The app also offers customizable settings, such as implementing timers or time-bound restrictions, so businesses can control when cancellations and edits are permissible, up to a specified period like 30 minutes or 1 hour. OrderEase enhances the overall customer experience by making it straightforward for customers to rectify order details independently, fostering satisfaction and loyalty. This app is ideal for businesses seeking to optimize operations and improve customer engagement.

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Customer self-service

Order cancellation

Order editing

Quick reordering

Timebound restrictions

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Massively Live Chat & Chatbots

$39-$69 / Month

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Omnichannel Live Chat & AI-Powered Chatbots by Massively Show more

Massively Live Chat & Chatbots is a versatile app designed to enhance business-customer interactions by leveraging the power of Generative AI. It enables businesses to automate customer inquiries and engage with their audience through preferred channels like websites, Instagram, Facebook Messenger, SMS, and Google. By providing 24/7 customer service, it ensures no lead or sale is missed, offering a seamless experience across multiple social and messaging platforms. The app's Generative AI-powered smart answers can handle frequent queries, freeing up human agents to focus on complex issues. With features like automated order status lookup and a customizable Flow Builder, businesses can tailor chatbots to meet their specific needs. This innovative solution not only improves customer service efficiency but also empowers businesses to build deeper connections with their clients.

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Ai-powered chatbots

Live chat support

24/7 service

Omnichannel engagement

Order status automation

Custom bot building

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NestDesk Live Chat & Helpdesk

$5.99-$34.99 / Month

7.9

31 Reviews

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Improve customer service with Live chat, Messenger & Helpdesk. Show more

NS Live Chat, Inbox & Helpdesk is a versatile application designed to streamline customer support by centralizing all conversations from various stores and channels into a single, unified inbox. This powerful tool enhances sales opportunities by offering detailed customer behavior insights and product recommendations directly within the chat portal. With its integrated Helpdesk and Chatbot features, businesses can provide proactive, around-the-clock customer service, significantly improving efficiency. The app allows users to manage and respond to Facebook Messenger and Live Chat messages seamlessly from one place, sharing product recommendations and creating orders effortlessly while chatting. Users can also leverage a smart self-service widget for helpdesk support, order tracking, and customer actions, ensuring enhanced service quality. NS Live Chat, Inbox & Helpdesk empowers businesses to increase responsiveness with automated support through chatbots and saved responses, making it easier for customer service teams to assist clients effectively from anywhere, even on the go using the intuitive mobile app.

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Product recommendations

Mobile app support

Order tracking

Chatbot automation

Real-time visitor tracking

Customer behavior tracking

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SkyNet Asia Pacific

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Generate SkyNet shipping documentation in just a few clicks! Show more

SkyNet Asia Pacific is a streamlined application designed to seamlessly integrate with the SkyNet Asia Pacific online system, ensuring efficient and accurate creation of shipping documentation. Ideal for businesses handling both local and international shipments, this app simplifies the documentation process with its user-friendly installation and configuration. It offers a one-stop platform for generating multiple types of shipment documents swiftly, enhancing operational efficiency. Customers benefit from real-time, self-service access to the status of their orders, ensuring transparency and improved customer satisfaction. By using SkyNet Asia Pacific, businesses can ensure high-quality documentation that accompanies every package, reducing the potential for errors and delays.

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Customer self-service

Easy integration

1-stop platform

Real-time order status

Generate documentation

Multiple shipment types

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WeSupply Returns & Exchanges

$1125-$78 / Month

8.2

11 Reviews

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Return Label, Store Credit, Exchange, Return Policy, Refunds Show more

WeSupply Returns & Exchanges is a robust platform designed to transform the often challenging return process into a profitable and customer-centric experience. With self-service returns, efficient management, and condition-based return destinations, it simplifies the return journey while catering to customer needs through bundle and gift returns as well as flexible return policies. The app allows businesses to convert return incidents into potential sales by offering variant and full catalog exchanges along with incentives such as gift cards and bonus credits, encouraging repeat business. It features intelligent systems to prevent return fraud through smart return rules and customer blocklists, ensuring secure transactions. WeSupply streamlines operations, reducing costs and manual effort with instant exchanges and seamless integrations with carriers, 3PLs, and ERPs. This makes it an excellent alternative to existing solutions like Loop Returns and Narvar Returns, positioning it as a leader in return management efficiency.

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Instant exchanges

Self-service returns

Smart return rules

Gift cards

Carrier integrations

Shop now

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Shopify Self-service apps

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Based on reviews

Showing 1 to 20 of 41 Apps

Willdesk: Live Chat&AI Chatbot

Quick Returns and Exchanges ↻↺

ChatWILL:AI Chatbot &Live Chat

NS Order Printer PDF Invoice

Order Tracking Page Pro

Parkpalet Returns

Humane Chat

PostFIX

8returns ‑ Returns portal

Guard: Order Edit & Protection

Skynet Worldwide Express

TooS Returns & Exchanges

Returns & Exchanges by aico

B2B User/Location Portal

Team Global Express

OrderEase: Cancel‑Edit‑Reorder

Massively Live Chat & Chatbots

NestDesk Live Chat & Helpdesk

SkyNet Asia Pacific

WeSupply Returns & Exchanges