Shopify Self-service apps 2025

Willdesk: Live Chat&AI Chatbot

$16.9-$149.9 / Month

9.1

390 Reviews

Drive sales with Facebook Instagram,WhatsApp,Email,Help Center Show more

WD‑Live Chat, Helpdesk, Chatbot offers a comprehensive customer service solution designed to elevate your Shopify store operations. By integrating various tools such as order tracking, live chat, social media messaging, and a ticketing system, this app streamlines customer interactions into a single platform. The app’s compatibility with popular communication channels like Messenger, Instagram, and WhatsApp ensures seamless connectivity. With the addition of automation features like a chatbot and a self-service widget, businesses can enhance efficiency and boost sales. The platform supports multi-store management and provides robust customization options to match your brand’s fonts and style. Furthermore, integrations with marketing tools like Klaviyo and Mailchimp enable a complete customer index, transforming customer service into a potential profit center.

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Social media integration

Customizable interface

Mobile app support

Order tracking

Email marketing integration

Chatbot automation

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Quick Returns and Exchanges ↻↺

$19-$99 / Month

9.1

18 Reviews

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Manage returns, exchanges, refunds, & RTO in one place. Show more

QuickReturns Returns/Exchanges is a comprehensive application designed to streamline the management of returns, exchanges, RTOs (Return to Origin), and refunds, providing a seamless user experience. The app allows businesses to effortlessly update inventory and customize return policies, ensuring a flexible approach tailored to specific needs. One of the standout features is the automatic generation of return labels, along with unlimited return reasons and notification options, enhancing efficiency and communication. Customized portals enable businesses to create a branded experience, further aligning the app with their unique operational requirements. QuickReturns also includes self-service return pages and email notifications to reduce customer anxiety and promote transparency. Through smart return rules, flexible refund options, and actionable insights from return reasons, the app aids in reducing unnecessary returns, recovering revenue, and increasing in-store transactions. Overall, QuickReturns is designed to elevate business operations by minimizing the operational burdens associated with returns and exchanges.

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Actionable insights

Store credit

Inventory updates

In-store returns

Smart exchanges

Handles returns

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Chatwill:AI Chatbot &Live Chat

8.5

4 Reviews

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Streamline order tracking and communication for enhanced Shopify customer support. Show more

Ecomsend Chat, developed by Channelwill, is designed to enhance logistics tracking and Shopify customer support. By integrating with Parcel Panel, the app allows seamless tracking of shipments and supports custom tracking links for flexibility in accessing parcel updates. Users can easily view real-time shipping details directly from the store, ensuring they are always informed. The app features a built-in Email Contact Form that facilitates straightforward communication between customers and merchants, helping to resolve issues effectively. With its customizable widget and self-service options, Ecomsend Chat is perfect for improving efficiency and reducing "Where's my order?" inquiries. Email notifications ensure quick form submissions and faster response times, making this app a valuable tool for elevating user experience on Shopify.

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Real-time updates

Customizable widget

Order tracking integration

Custom tracking links

Email contact form

Self-service support

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Order Tracking Page Pro

$15-$150 / Month

9.1

2 Reviews

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Easily track orders with a customizable widget, enhancing customer satisfaction. Show more

Order Tracking Page Pro is a powerful tool designed for merchants to enhance customer satisfaction by embedding a customizable tracking widget directly on their storefront. This user-friendly app allows customers to easily check their order status using just their order number, eliminating the need for them to inquire directly. By reducing the volume of "Where is my order?" emails, merchants can save valuable time and focus on other aspects of their business. The app is theme-editor compatible, requiring no coding skills, which allows for seamless integration and customization to fit any brand’s aesthetic. With Order Tracking Page Pro, merchants enjoy fewer support tickets and an increased level of customer trust. Meanwhile, customers benefit from a simple and efficient self-service tracking experience, all within a branded environment that reflects the merchant's unique style. The app leverages Shopify's live tracking details, ensuring accurate and timely updates for every order.

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Shopify integration

Customizable widget

Real-time tracking

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NS Order Printer PDF Invoice

9.1

3 Reviews

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The NS Order Printer PDF Invoice app is a streamlined solution for automatically generating essential business documents such as PDF invoices, packing slips, and refund and return forms. Designed for convenience, this app allows customers to easily download and print these forms, significantly reducing your support workload and streamlining operations. With an AI-powered editor, you can craft branded and professional templates with ease, ensuring all documents reflect your brand's identity. It also supports the creation of tax-compliant VAT invoices, making it ideal for professional B2B transactions. Users enjoy a quick setup process, an intuitive interface, and reliable customer support. The app also features automated customization, smart variables, and self-service options on order confirmation and status pages to enhance the user experience.

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Auto-generate documents

Ai template editor

Self-service download

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8returns ‑ Returns portal

$109-$379 / Month

9.1

32 Reviews

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Automate returns, exchanges, store credit, labels, and more! Show more

8returns ‑ Returns Portal is a seamless self-service platform designed to streamline and simplify the returns process for businesses, making it both efficient and customer-friendly. With the ability to process returns in under a minute, it helps save time and money while keeping customers satisfied. Whether it's utilizing QR codes, issuing store credit, or facilitating exchanges, 8returns automates the entire returns and refund process, allowing customers to register their returns independently. Businesses can track and monitor returns in a centralized location, simplifying management and oversight. The portal is fully customizable to align with your brand and offers various revenue retention options like exchanges and store credits. It also features dynamic rules tailored to specific countries, robust analytics for key insights, and automated creation of return labels or QR codes for a hassle-free experience.

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Store credit

Self-service platform

Customizable portal

Qr codes

Automate returns

Dynamic rules

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eBanqo ‑ Live Chat & Chatbot

$15-$266 / Month

8.2

2 Reviews

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AI-powered sales and support on all your chat channels Show more

eBanqo ‑ Live Chat & Chatbot is a versatile messaging solution designed to enhance customer interactions for online stores. It integrates seamlessly with popular platforms like Facebook Messenger, Instagram DM, WhatsApp, and Google's Business Messages, allowing buyers to access your inventory through their favorite channels. By unifying all chat messages on one screen, eBanqo enables quick responses, helping you engage with customers making buying decisions in seconds. Its AI chatbots empower customers to self-serve, offering features like inventory searches, issue reporting, and order tracking. Whether at your desk or on-the-go, you can manage all chats from a single platform, ensuring high-quality interactions. The app also supports broadcast messaging to engage and inform buyers and prospects, while a 24/7 AI bot provides instant answers to inquiries. Transform direct messaging into a powerful sales tool by turning your social media platforms into interactive online stores with eBanqo ‑ Live Chat & Chatbot.

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Unified chat screen

Instant customer response

Ai chatbot self-service

Monitor team chats

Broadcast messages

24/7 ai support

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SkyNet Asia Pacific

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Generate SkyNet shipping documentation in just a few clicks! Show more

SkyNet Asia Pacific is a streamlined application designed to seamlessly integrate with the SkyNet Asia Pacific online system, ensuring efficient and accurate creation of shipping documentation. Ideal for businesses handling both local and international shipments, this app simplifies the documentation process with its user-friendly installation and configuration. It offers a one-stop platform for generating multiple types of shipment documents swiftly, enhancing operational efficiency. Customers benefit from real-time, self-service access to the status of their orders, ensuring transparency and improved customer satisfaction. By using SkyNet Asia Pacific, businesses can ensure high-quality documentation that accompanies every package, reducing the potential for errors and delays.

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Customer self-service

Easy integration

1-stop platform

Real-time order status

Generate documentation

Multiple shipment types

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BulkPro Advanced Account

$9.99 / Month

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Advance customer accounts with mobile number login one click Show more

BulkPro Advanced Account is the ultimate app for streamlined customer management. It offers a secure mobile number login, ensuring your personal data remains protected at all times. With features like effortless order cancellations and self-service shipping address updates, your user experience is both seamless and convenient. The app’s intuitive interface, coupled with robust security measures and real-time notifications, makes managing your profile simple and effective. Enjoy personalized customer service and trust in BulkPro's commitment to privacy and regulatory compliance. Upgrade to BulkPro Advanced Account for a superior, hassle-free management experience. Whether you need to update shipping addresses or handle orders, it's all effortlessly managed in one place.

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Mobile number login

Shipping address update

Order cancellations

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AI ERA: Automated FAQ Pages

$2.99-$9.99 / Month

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Automatic AI FAQs boost product page clarity with minimal manual input. Show more

1FAQ ‑ Automatic AI FAQs is an innovative app designed to streamline the creation of FAQs for your online store. By leveraging AI technology, it automatically generates frequently asked questions directly from product descriptions, significantly reducing the need for manual setup. The app utilizes structured JSON-LD content, which enhances compatibility with search engines and language model platforms like ChatGPT and Gemini, ensuring better visibility and directing relevant traffic to your site. Customers benefit from immediate access to key product information right on the page, leading to a clearer understanding and decreasing redundant queries. This fully automated system not only simplifies the FAQ creation process but also enhances customer self-service, reducing repetitive support requests. With no additional configuration or API keys required, 1FAQ integrates a customizable FAQ block to every product page, making detailed product information readily available without extra effort.

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Seo enhancement

Customizable faq block

Automatic ai faqs

Product page clarity

Minimal manual input

Structured json-ld

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Guard: Order Edit & Protection

9.1

2 Reviews

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Optimize margins with self-service orders, automated claims, and shipping protection. Show more

Shipment Guard is an all-in-one platform designed to streamline order management and enhance revenue through innovative solutions. Unlike piecemeal systems, Shipment Guard facilitates self-service order editing, allowing customers to modify orders independently, thus reducing the need for customer support intervention. The app also offers comprehensive shipping protection plans, enabling businesses to retain all associated revenue while providing valuable coverage to customers. In the event of shipping complications, our automated claims processing ensures issues are resolved swiftly, minimizing support tickets and improving customer satisfaction. With built-in A/B testing tools, businesses can optimize their protection margins with ease. Additionally, robust data analytics help identify and prevent future shipping issues, protecting margins and offering actionable insights. Overall, Shipment Guard empowers businesses to tackle their most challenging shipping-related hurdles effectively while ensuring a smoother, more profitable operation.

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Shipping protection

A/b testing tools

Data analytics

Automated claims

Self-service orders

Order modification

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RevLifter

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RevLifter: Analytics for your ecommerce store! Show more

RevLifter is an innovative platform designed to help retailers optimize for profitable growth by offering intelligent solutions for tracking and analyzing customer interactions. With a robust self-service platform, it empowers retailers by providing the tools and insights needed to make informed decisions and stay in control of their promotional strategies. The platform features comprehensive tracking capabilities, including product view tracking, basket event tracking, and sales tracking, to give a complete picture of the customer journey. RevLifter also offers an experimentation hub that allows retailers to test and automate solutions, ensuring they identify the most effective strategies more quickly. Expert guidance from RevLifter's team complements the platform's features, providing users with tailored advice to enhance their growth opportunities. Overall, RevLifter combines automation, insight, and expert support to offer a comprehensive solution for retailers aiming to boost their profitability and optimize their customer engagement strategies.

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Sales tracking

Automation features

Self-service platform

Guidance and insights

Experimentation hub

Product view tracking

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Yagi Address Edit Helper

$6 / Month

8.2

12 Reviews

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Let customer update order shipping address easily Show more

Yagi Address Edit Helper is an intuitive app designed to streamline the process of updating shipping addresses for online orders. This app empowers customers to easily modify their shipping details directly from the order status and account pages, eliminating the need to contact customer support and wait for responses. Whether it's a recent relocation or a simple typo, users can swiftly ensure their parcels are directed to the correct destination. With a user-friendly interface, Yagi Address Edit Helper offers added convenience by allowing address changes only within a defined time frame, such as two days post-order, ensuring timely amendments. Additionally, the app provides flexibility for merchants with options to restrict address updates on specific products or tagged orders. This thoughtful feature set optimizes the delivery process while enhancing the customer experience.

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Order status update

Self-update address

Account page edit

Time limit setting

Disallow amendments

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Massively Live Chat & Chatbots

$39-$69 / Month

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Omnichannel Live Chat & AI-Powered Chatbots by Massively Show more

Massively Live Chat & Chatbots is a versatile app designed to enhance business-customer interactions by leveraging the power of Generative AI. It enables businesses to automate customer inquiries and engage with their audience through preferred channels like websites, Instagram, Facebook Messenger, SMS, and Google. By providing 24/7 customer service, it ensures no lead or sale is missed, offering a seamless experience across multiple social and messaging platforms. The app's Generative AI-powered smart answers can handle frequent queries, freeing up human agents to focus on complex issues. With features like automated order status lookup and a customizable Flow Builder, businesses can tailor chatbots to meet their specific needs. This innovative solution not only improves customer service efficiency but also empowers businesses to build deeper connections with their clients.

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Ai-powered chatbots

Live chat support

24/7 service

Omnichannel engagement

Order status automation

Custom bot building

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TooS Returns & Exchanges

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Automatic return labels, emails, exchanges, self-service Show more

TooS Returns & Exchanges is an innovative app designed to simplify the post-purchase experience for merchants by streamlining the returns and exchanges process. Perfect for businesses of all sizes, TooS aims to elevate customer satisfaction while enhancing operational efficiency by automating traditionally complex tasks. With features like a self-service returns page, automatic shipping return labels, and comprehensive support for all products, TooS reduces the administrative burden on retailers. It also facilitates seamless refunds to original payment methods and ensures smooth communication through automatic email notifications at every stage of the return process. By integrating TooS, businesses can say goodbye to the hassles of manual processes, ultimately fostering greater customer loyalty and trust.

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Email notifications

Self-service returns

Exchange management

Automatic return labels

Refund management

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Intercom: AI Customer Service

$0.99-$139 / Month

9.1

18 Reviews

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Engage customers with friendly live chat and targeted messages Show more

Intercom is a dynamic app designed to streamline customer interactions by enabling self-service order status checks directly within your product. Customers can effortlessly check the status of their orders by entering their email or order number, significantly reducing the influx of inquiries directed at your support team. This feature empowers customers and allows support representatives to focus on more complex issues. During live conversations, support reps can instantly access order details within the Intercom Inbox, enhancing their ability to resolve customer inquiries efficiently. By integrating this app, businesses can offer a more seamless and satisfying customer experience, keeping both customers and support teams informed and engaged. Intercom effectively minimizes repetitive questions, saving valuable time while maintaining high-quality customer service interactions.

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Customer engagement

Live chat

Order status

Self-service

Quick inquiries

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NestDesk Live Chat & Helpdesk

$5.99-$34.99 / Month

7.9

32 Reviews

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Improve customer service with Live chat, Messenger & Helpdesk. Show more

NS Live Chat, Inbox & Helpdesk is a versatile application designed to streamline customer support by centralizing all conversations from various stores and channels into a single, unified inbox. This powerful tool enhances sales opportunities by offering detailed customer behavior insights and product recommendations directly within the chat portal. With its integrated Helpdesk and Chatbot features, businesses can provide proactive, around-the-clock customer service, significantly improving efficiency. The app allows users to manage and respond to Facebook Messenger and Live Chat messages seamlessly from one place, sharing product recommendations and creating orders effortlessly while chatting. Users can also leverage a smart self-service widget for helpdesk support, order tracking, and customer actions, ensuring enhanced service quality. NS Live Chat, Inbox & Helpdesk empowers businesses to increase responsiveness with automated support through chatbots and saved responses, making it easier for customer service teams to assist clients effectively from anywhere, even on the go using the intuitive mobile app.

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Product recommendations

Mobile app support

Order tracking

Chatbot automation

Real-time visitor tracking

Customer behavior tracking

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B2B User/Location Portal

$19 / Month

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"Empower B2B clients with seamless self-service on Shopify Plus." Show more

B2B Portal is a powerful app designed for businesses using Shopify Plus with native B2B functionality, enhancing customer self-service capabilities. This app allows company main contacts to efficiently manage their organization's account by adding or removing users, setting location-based permissions, and creating shipping addresses—all directly within their customer account. By leveraging Shopify's new customer account system, B2B Portal offers enhanced flexibility and control, reducing the need for support tickets, accelerating onboarding processes, and elevating the overall customer experience. The app's seamless integration with Shopify B2B is ideal for businesses looking to streamline their operational workflows and empower their clients with greater autonomy. It requires Shopify Plus, ensuring that only users with advanced Shopify plans can access these sophisticated functionalities. Through B2B Portal, businesses can achieve a more efficient and self-sufficient environment, promoting quicker and smoother transactions between B2B partners.

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Shipping management

User management

Location permissions

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Skynet Worldwide Express

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Generate Skynet shipment orders in just a few clicks! Show more

Skynet Worldwide Express is a seamless and streamlined app designed for efficient management of shipping documentation. Fully integrated with Skynet's online system, it offers a hassle-free installation and setup process, ensuring smooth operation. Users can quickly generate a variety of accurate shipment documents for parcels traveling both locally and internationally. The app serves as a comprehensive platform, simplifying the shipping process into a single, user-friendly interface. Customers benefit from the added convenience of self-service features, providing them with up-to-date order status information. Whether you're a small business or a large enterprise, Skynet Worldwide Express enhances your shipping operations with precision and ease.

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Order status tracking

1-stop platform

Generate shipment documentation

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Humane Chat

$29 / Month

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AI support app for customer engagement, order tracking, and customizable chat. Show more

Humane Chat is an innovative application designed to streamline customer support through real-time assistance and AI-driven chatbots. With its Live Chat and AI Chatbot feature, businesses can engage customers instantly, providing support whenever needed. The app includes a comprehensive FAQs Hub, empowering customers to independently find answers, reducing the need for direct assistance. Businesses can personalize the chat widget to match their brand's aesthetic, ensuring a cohesive customer experience. The Order Tracking feature enhances customer satisfaction by allowing users to easily track their orders within the help center. Additionally, Humane Chat offers AI-powered support around the clock, ensuring that customer inquiries are addressed promptly. The intuitive user interface makes it simple for businesses to add more FAQs and view ongoing conversations, enhancing the overall efficiency of customer service operations.

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Order tracking

Customizable widget

Live chat

Custom branding

Ai chatbot

Intuitive ui

Install App

Shopify Self-service apps

Related Categories

Price

Based on reviews

Showing 1 to 20 of 41 Apps

Willdesk: Live Chat&AI Chatbot

Quick Returns and Exchanges ↻↺

Chatwill:AI Chatbot &Live Chat

Order Tracking Page Pro

NS Order Printer PDF Invoice

8returns ‑ Returns portal

eBanqo ‑ Live Chat & Chatbot

SkyNet Asia Pacific

BulkPro Advanced Account

AI ERA: Automated FAQ Pages

Guard: Order Edit & Protection

RevLifter

Yagi Address Edit Helper

Massively Live Chat & Chatbots

TooS Returns & Exchanges

Intercom: AI Customer Service

NestDesk Live Chat & Helpdesk

B2B User/Location Portal

Skynet Worldwide Express

Humane Chat