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Willdesk: Live Chat&AI Chatbot logo

Willdesk: Live Chat&AI Chatbot

Develop by Channelwill

$16.9-$149.9

/ Month
Free plan available 7 Days Free Trial

Drive sales with Facebook Instagram,WhatsApp,Email,Help Center

Social media integration
Customizable interface
Mobile app support
Order tracking
Email marketing integration
Chatbot automation
Shopify flow integration
Faq integration
Help center support

About Willdesk: Live Chat&AI Chatbot

Launched Feb 21, 2021

Categories

Built by Channelwill

Email :

[email protected]

Address

WORK SPACE B15 ON 2/F, WING CHEUNG IND BLDG 58 - 70 KWAI CHEONG, Hong Kong, HK, 999077, HK

Website Support Portal Privacy policy Tutorial FAQ Document
ZB: WhatsApp & Messenger Chat logo
(109 Reviews)
$4.99-$19.99 / Month
  • Free Plan Available
  • Sponsored

Support your customers quickly using Facebook Live Chat.

Description

AI Customer Service Automation | Instant Ticket Resolution,24/7 Omni-Channel Support with AI Chatbot

Willdesk by Channelwill powers e-commerce support with AI automation (GPT-4): Order tracking, returns, cancellations, address updates via smart AI agent. Unifies email, livechat & social (Instagram/Messenger/WhatsApp) in a ticketing system. Smart Workflow Builder: Auto-cart recovery, product recommendations, ticket routing & instant FAQ responses. Deeply integrated with Shopify and ParcelPanel/TrackingMore /Dropshipman/Loloyal: streamline customer service. Branding: Custom HelpCenter,FAQ pages.

Willdesk by Channelwill powers e-commerce support with AI automation (GPT-4): Order tracking, returns, cancellations, address updates via smart AI agent. Unifies email, livechat & social (Instagram/Messenger/WhatsApp) in a ticketing system. Smart Workflow Builder: Auto-cart recovery, product recommendations, ticket routing & instant FAQ responses. Deeply integrated with Shopify and ParcelPanel/TrackingMore /Dropshipman/Loloyal: streamline customer service. Branding: Custom HelpCenter,FAQ pages. more
  • Branded Self-service widget,with Trackingmore API default, no extra tracking app
  • AI-Driven Omnichannel: Product Recommendations, Emotion Detection, After-Sales
  • Manage the inbox tickets from multiple social media, Chat, Email in a help desk
  • Get complete customer index, Integrate with Klaviyo, Mailchimp, Privy, SMSBump
  • Multi-store integration with support for customization of Fonts, FAQs, and Style

Pros

  • Integration with multiple platforms (Facebook, Instagram, WhatsApp, Email, etc)
  • Comprehensive tool combining order tracking, FAQ page, Help center, and Chatbot
  • Ticketing system for managing inquiries from multiple social platforms and emails
  • Streamlines Shopify store operations and integrates with Shopify Flow
  • Branded self-service widget with Order Tracking, FAQs, and Contact form
  • Live chat feature to increase sales and efficiency
  • Multi-store integration with customization support (Fonts, FAQs, Style)
  • Integration with third-party marketing tools like Klaviyo, Mailchimp, Privy, and SMSBump
  • Positive feedback on customer support and ease of use
  • Helpful and competent support team

Cons

  • Limited user feedback available due to only two reviews provided
  • Initial setup and integration may require assistance from support

Top Helpful Reviews

J&K Shop

Mar 01, 2025  on Shopify

Exceptional AI-Powered Support Platform! We have been using Willdesk AI for our customer service needs, and the experience has been outstanding! The AI-powered features significantly streamline our workflow, making it easier to manage inquiries efficiently. One of the best aspects of Willdesk is their excellent customer support—they genuinely care about their users and continuously improve their service based on feedback. The recent update on AI assistance and transparency in pricing shows their commitment to providing value and clarity. Additionally, the mobile app enhancements have made it much easier to track unresolved queries and prioritize customer support needs. While email notifications for unresolved AI queries would be a great addition, we appreciate that they are already working on implementing this feature. Overall, Willdesk AI is a game-changer for businesses looking for a smart, AI-powered customer support solution. Highly recommended for anyone using Shopify or other e-commerce platforms!

Emily Moore Designs

Feb 19, 2025  on Shopify

The customer service has been awesome so far and with a little patience I got the chatbot to do exactly what I wanted!

Camisetas de Futbol

Feb 17, 2025  on Shopify

Great support. The team replied to my questions very quickly and solved the problem in no time. The software itself is really good and I would highly recommend it. Thank you very much.

Rouge Panther

Jan 27, 2025  on Shopify

Great service Kim answers all your questions! she is attentive to your problem and always finds a solution to solve them! thanks to her!

threetimes

Jan 15, 2025  on Shopify

문의사항에 대한 답변도 빠르고 처리도 빠릅니다! 자동 번역 기능도 너무 좋아요~ 고객 상담을 편리하게 할 수 있을 것 같아서 기대됩니다.

QLIFE WELLNESS

Jan 02, 2025  on Shopify

We used to use ZEN DESK.. and was a good system. But for what we need, WILLDESK is more than enough. Flexible, intuitive and with AI now, even better. Support staff is top notch.. all of them are professional and patient. Great all around company.

Orgacia

Jan 01, 2025  on Shopify

HIGHLY DISAPPOINTED WITH THE SUPPORT TEAM! I subscribed to the Pro plan with WillDesk, expecting access to all premium features. However, since ChannelWill took over, I've noticed that these features are still not enabled. Although the ChannelWill support team has confirmed that I'm on the Pro plan, they mentioned it's the previous model and haven't activated the premium features. This situation is frustrating, and I'm quite dissatisfied with the response so far. App is good but the support team is not understanding.

Books Beyond Borders

Dec 25, 2024  on Shopify

Willdesk support teams are extremely patient and helpful. They've gone above and beyond suppporting the implementation of the app. They are affordable and reliable - recommended!

KHATAM

Nov 17, 2024  on Shopify

I am very satisfied with the service provided. The agent was responsive and handled my issue promptly. Thank you for the excellent support!

APPLIX

Nov 13, 2024  on Shopify

Es una aplicación muy genial, tiene las herramientas necesarias la aplicación, gracias a esta aplicación mi tienda se ve estupenda la recomiendo mucho

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