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Willdesk: Live Chat&AI Chatbot logo

Willdesk: Live Chat&AI Chatbot

Develop by Channelwill

$16.9-$149.9

/ Month
Free plan available 7 Days Free Trial

Drive sales with Facebook Instagram,WhatsApp,Email,Help Center

Social media integration
Customizable interface
Mobile app support
Order tracking
Email marketing integration
Chatbot automation
Shopify flow integration
Faq integration
Help center support

About Willdesk: Live Chat&AI Chatbot

Launched Feb 21, 2021

Categories

Built by Channelwill

Email :

[email protected]

Address

600 N.Rosemead Blvd #115, Pasadena, CA, 91107, US

Website Support Portal Privacy policy Tutorial FAQ Document
ZB: WhatsApp & Messenger Chat logo
(16 Reviews)
$4.99-$19.99 / Month
  • Free Plan Available
  • Sponsored

Support your customers quickly using Facebook Live Chat.

Description

AI Customer Service Automation | Instant Ticket Resolution,24/7 Omni-Channel Support with AI Chatbot

Willdesk by Channelwill powers e-commerce support with AI automation (GPT-4): Order tracking, returns, cancellations, address updates via smart AI agent. Unifies email, livechat & social (Instagram/Messenger/WhatsApp) in a ticketing system. Smart Workflow Builder: Auto-cart recovery, product recommendations, ticket routing & instant FAQ responses. Deeply integrated with Shopify and ParcelPanel/TrackingMore /Dropshipman/Loloyal: streamline customer service. Branding: Custom HelpCenter,FAQ pages.

Willdesk by Channelwill powers e-commerce support with AI automation (GPT-4): Order tracking, returns, cancellations, address updates via smart AI agent. Unifies email, livechat & social (Instagram/Messenger/WhatsApp) in a ticketing system. Smart Workflow Builder: Auto-cart recovery, product recommendations, ticket routing & instant FAQ responses. Deeply integrated with Shopify and ParcelPanel/TrackingMore /Dropshipman/Loloyal: streamline customer service. Branding: Custom HelpCenter,FAQ pages. more
  • Branded Self-service widget,with Trackingmore API default, no extra tracking app
  • AI-Driven Omnichannel: Product Recommendations, Emotion Detection, After-Sales
  • Manage the inbox tickets from multiple social media, Chat, Email in a help desk
  • Get complete customer index, Integrate with Klaviyo, Mailchimp, Privy, SMSBump
  • Multi-store integration with support for customization of Fonts, FAQs, and Style

Pros

  • Integration with multiple platforms (Facebook, Instagram, WhatsApp, Email, etc)
  • Comprehensive tool combining order tracking, FAQ page, Help center, and Chatbot
  • Ticketing system for managing inquiries from multiple social platforms and emails
  • Streamlines Shopify store operations and integrates with Shopify Flow
  • Branded self-service widget with Order Tracking, FAQs, and Contact form
  • Live chat feature to increase sales and efficiency
  • Multi-store integration with customization support (Fonts, FAQs, Style)
  • Integration with third-party marketing tools like Klaviyo, Mailchimp, Privy, and SMSBump
  • Positive feedback on customer support and ease of use
  • Helpful and competent support team

Cons

  • Limited user feedback available due to only two reviews provided
  • Initial setup and integration may require assistance from support

Top Helpful Reviews

Grimoire New York

Jul 11, 2025  on Shopify

I just downloaded the app and had some email integration issues. Support helped and now it is working. great support from Nona.

Puck's

Jul 08, 2025  on Shopify

Nona from customer support was excellent. Very thorough, easy to follow directions, and great attitude as well! Love the app but love the support I get when I'm in a bind. Thank you Nona!

Treeho Shop

Jul 07, 2025  on Shopify

I feel the live agent is very nice and helpful. They responded quickly and guided me clearly through the setup process. As a new user migrating from Shopify Inbox, I really appreciate the support. Looking forward to using Willdesk more for my store!

TARTA GELATINA

Jun 27, 2025  on Shopify

This app sent a random automated reply to one of our customers, even though we had disabled the chatbot and any AI agent. Too risky. Not recommended.

Shopvoorgezondheid

Jun 27, 2025  on Shopify

We started with willdesk and first introduced the FAQ function. None help me on a fast and professional way. We are happy with the FFAQ function and will soon start working to introduce the AI chat function. So far so good.

Before & Ever

Jun 26, 2025  on Shopify

Support team is indeed quick and professional and they have an app for when you are out and about. Shopify integration however is not great: - the order panel in Willdesk only displays a few products from the customers order so need to view order in shopify to see all products. - order panel in Willdesk does not display variants (sizes, colours etc.). So a lot of clicking back to Shopify for these details. - shipping type (standard / express etc.) and shipping price paid not displayed in the Willdesk order panel so again, have to go back to Shopify for that. The pricing is in our opinion a bit misleading. AI is mentioned everywhere in the app store page but you need to pay extra fees which are not disclosed on the app store page, so you might not find this out until after you have invested time evaluating the product. We do not recommend Willdesk for apparel stores or Shopify merchants that have products with variants but is an ok option otherwise.

Lifestyle Travel Trading

Jun 13, 2025  on Shopify

Recently started using Willdesk Helpdesk. So many functions and options to communicate with my customers with AI taking a central focus. Has been a learning curve but must say the support is amazing with very quick responses when sorting any issues or answering questions. I had to reach out again and was given amazing support by Nona to resolve missing widget and some automation issues.

Sunny Stores

May 05, 2025  on Shopify

So far, I’m truly impressed by this app and its prompt, reliable customer support. Although I’m still in the trial period, I’ve already decided to make the switch.

SOIN -TECH

May 03, 2025  on Shopify

Merci pour la performance du chat AI Willdesk, bienveillance et professionnalisme sont un soutien pour mon activité en ligne. Je souhaiterais utiliser ce Chat pour longtemps/...

liv-outdoors

May 01, 2025  on Shopify

Very prompt, and Nona was sweet and very quick to take over for the AI bot and helped me with my issue right away. I highly recommend this service!

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