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Willdesk: Live Chat&AI Chatbot logo

Willdesk: Live Chat&AI Chatbot

Develop by Channelwill

$16.9-$149.9

/ Month
Free plan available 7 Days Free Trial

Drive sales with Facebook Instagram,WhatsApp,Email,Help Center

Social media integration
Customizable interface
Mobile app support
Order tracking
Email marketing integration
Chatbot automation
Shopify flow integration
Faq integration
Help center support

About Willdesk: Live Chat&AI Chatbot

Launched Feb 21, 2021

Categories

Built by Channelwill

Email :

[email protected]

Address

600 N.Rosemead Blvd #115, Pasadena, CA, 91107, US

Website Support Portal Privacy policy Tutorial FAQ Document
ZB: WhatsApp & Messenger Chat logo
(16 Reviews)
$4.99-$19.99 / Month
  • Free Plan Available
  • Sponsored

Support your customers quickly using Facebook Live Chat.

Description

AI Customer Service Automation | Instant Ticket Resolution,24/7 Omni-Channel Support with AI Chatbot

Willdesk by Channelwill powers e-commerce support with AI automation (GPT-4): Order tracking, returns, cancellations, address updates via smart AI agent. Unifies email, livechat & social (Instagram/Messenger/WhatsApp) in a ticketing system. Smart Workflow Builder: Auto-cart recovery, product recommendations, ticket routing & instant FAQ responses. Deeply integrated with Shopify and ParcelPanel/TrackingMore /Dropshipman/Loloyal: streamline customer service. Branding: Custom HelpCenter,FAQ pages.

Willdesk by Channelwill powers e-commerce support with AI automation (GPT-4): Order tracking, returns, cancellations, address updates via smart AI agent. Unifies email, livechat & social (Instagram/Messenger/WhatsApp) in a ticketing system. Smart Workflow Builder: Auto-cart recovery, product recommendations, ticket routing & instant FAQ responses. Deeply integrated with Shopify and ParcelPanel/TrackingMore /Dropshipman/Loloyal: streamline customer service. Branding: Custom HelpCenter,FAQ pages. more
  • Branded Self-service widget,with Trackingmore API default, no extra tracking app
  • AI-Driven Omnichannel: Product Recommendations, Emotion Detection, After-Sales
  • Manage the inbox tickets from multiple social media, Chat, Email in a help desk
  • Get complete customer index, Integrate with Klaviyo, Mailchimp, Privy, SMSBump
  • Multi-store integration with support for customization of Fonts, FAQs, and Style

Pros

  • Integration with multiple platforms (Facebook, Instagram, WhatsApp, Email, etc)
  • Comprehensive tool combining order tracking, FAQ page, Help center, and Chatbot
  • Ticketing system for managing inquiries from multiple social platforms and emails
  • Streamlines Shopify store operations and integrates with Shopify Flow
  • Branded self-service widget with Order Tracking, FAQs, and Contact form
  • Live chat feature to increase sales and efficiency
  • Multi-store integration with customization support (Fonts, FAQs, Style)
  • Integration with third-party marketing tools like Klaviyo, Mailchimp, Privy, and SMSBump
  • Positive feedback on customer support and ease of use
  • Helpful and competent support team

Cons

  • Limited user feedback available due to only two reviews provided
  • Initial setup and integration may require assistance from support

Top Helpful Reviews

Sunny Stores

May 05, 2025  on Shopify

So far, I’m truly impressed by this app and its prompt, reliable customer support. Although I’m still in the trial period, I’ve already decided to make the switch.

SOIN -TECH

May 03, 2025  on Shopify

Merci pour la performance du chat AI Willdesk, bienveillance et professionnalisme sont un soutien pour mon activité en ligne. Je souhaiterais utiliser ce Chat pour longtemps/...

liv-outdoors

May 01, 2025  on Shopify

Very prompt, and Nona was sweet and very quick to take over for the AI bot and helped me with my issue right away. I highly recommend this service!

4everKeepsakes

Apr 30, 2025  on Shopify

This is by far one of the best AI & Helpdesk app out here this apps capabilities are endless top with support that you can count on when you need them. The features with this app are amazing and the AI learns very fast and the best part is if it gets a question it can't answer it alerts you to take over and make sure customer is happy and has a clear understanding. And handling order is a breeze for this AI no problems accurate information always given to the customer. No more on the phone telling customer order status just direct them to the bot.

Pentatomic

Mar 31, 2025  on Shopify

It's a great app for encouraging your customers to reach out to you. Excellent customisation options to match your brand colours and options to add things like FAQ & order tracking. Customer support is also excellent, I had an issue my end integrating a third store and customer support sorted it quickly and were very friendly and helpful. The fact that you get the option to integrate three stores on the paid plan is well worth it! I would highly recommend and I will be using Willdesk for more stores in the future.

J&K Shop

Mar 01, 2025  on Shopify

Exceptional AI-Powered Support Platform! We have been using Willdesk AI for our customer service needs, and the experience has been outstanding! The AI-powered features significantly streamline our workflow, making it easier to manage inquiries efficiently. One of the best aspects of Willdesk is their excellent customer support—they genuinely care about their users and continuously improve their service based on feedback. The recent update on AI assistance and transparency in pricing shows their commitment to providing value and clarity. Additionally, the mobile app enhancements have made it much easier to track unresolved queries and prioritize customer support needs. While email notifications for unresolved AI queries would be a great addition, we appreciate that they are already working on implementing this feature. Overall, Willdesk AI is a game-changer for businesses looking for a smart, AI-powered customer support solution. Highly recommended for anyone using Shopify or other e-commerce platforms!

Emily Moore Designs

Feb 19, 2025  on Shopify

The customer service has been awesome so far and with a little patience I got the chatbot to do exactly what I wanted!

Camisetas de Futbol

Feb 17, 2025  on Shopify

Great support. The team replied to my questions very quickly and solved the problem in no time. The software itself is really good and I would highly recommend it. Thank you very much.

Rouge Panther

Jan 27, 2025  on Shopify

Great service Kim answers all your questions! she is attentive to your problem and always finds a solution to solve them! thanks to her!

threetimes

Jan 15, 2025  on Shopify

문의사항에 대한 답변도 빠르고 처리도 빠릅니다! 자동 번역 기능도 너무 좋아요~ 고객 상담을 편리하게 할 수 있을 것 같아서 기대됩니다.

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