ZB: Facebook & Messenger Chat

Develop by Shopify

$4.99-$19.99

/ Month

Free plan available 14 Days Free Trial

Support your customers quickly using Facebook Live Chat.

Messenger contact

Message labeling

Notes in messenger

Message history

About ZB: Facebook & Messenger Chat

Launched Jan 17, 2016

Built by Shopify

Address

1700-360 Main Street, Winnipeg, MB, R3C 3Z3, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Boost engagement w/ third-party connector linking your store’s support to Messenger & WhatsApp chat.

ZB: WhatsApp & Messenger Chat helps merchants connect their store’s customer support with existing WhatsApp or Messenger accounts via official APIs. This third-party integration lets you reply to customers instantly without coding, improving engagement and conversion. Set up in minutes, match your widget design to your store. Ideal for merchants who want to build stronger relationships with customers by a fast, reliable and effective solution for real-time customer support and conversion growth.

Connect Messenger & WhatsApp Chat for instant support (API integration)
Quick setup with a few clicks, no coding or technical skills needed to get start
Tailor the chat box design to match your brand’s look and feel without coding.
All trademark are used under nominative fair use for compatibility purposes only

Pros

Allows customers to contact you via their personal Messenger account
Ability to sort and label incoming messages
Option to keep notes inside Messenger for future reference
Message history is preserved indefinitely
Preferred by customers for communication over email
Enhances customer service and support
Simplifies customer engagement through a widely-used platform
Helps in managing and tracking customer interactions more efficiently

Cons

Dependence on Facebook Messenger platform; users must have a Messenger account
Potential privacy concerns with storing detailed customer notes in Messenger
Not suitable for customers who prefer traditional customer service channels like phone or email
Overreliance on a third-party platform might lead to issues if there are downtimes or changes in Facebook's policies
Might lack advanced customer service features found in dedicated CRM systems

Top Helpful Reviews

Daily Nutrition

Sep 28, 2025 on Shopify

I really appreciate manuel for helping me out. He was patient, supportive, and made sure all my concerns were addressed. Great service!

CoalitionNutrition

Dec 08, 2022 on Shopify

I've had this app installed for years. Emails may go to spam so make sure you check all of your folders when reaching out for support.

Ultimately Natural

Feb 19, 2019 on Shopify

OMG this app has everything i need in the one place. Truly thought I'd need a developer to do all these cool popups but it's so simple. Definitely keeping this app installed

Yorkss Shona Gallery

Dec 21, 2017 on Shopify

Overall great app! I've looked through a bunch of options, and this app was the most functional with the best design aesthetic for my site. Easy to use as well. I reached out to customer service today for a small issue (my fault) and they responded to me promptly!

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