Zotabox Facebook Chat

About Zotabox Facebook Chat

Launched Jan 18, 2016

Built by Zotabox

Email :

[email protected]

Address

58/124 Au Co, Tu Lien, Tay Ho, Ha Noi, 100000, VN

Website Privacy policy FAQ

Related Categories

Description

Allow your customers to contact you via their personal Messenger account. Easily sort and label incoming messages. Keep notes inside Messenger to refer to later. Message history is kept forever for better customer service. Customers prefer to do business with Messenger than via email.

Allow your visitors to contact you via Messenger.
Message history is kept forever.
Label conversations and keep notes inside Messenger of your conversation.

Pros

Allows customers to contact you via their personal Messenger account
Ability to sort and label incoming messages
Option to keep notes inside Messenger for future reference
Message history is preserved indefinitely
Preferred by customers for communication over email
Enhances customer service and support
Simplifies customer engagement through a widely-used platform
Helps in managing and tracking customer interactions more efficiently

Cons

Dependence on Facebook Messenger platform; users must have a Messenger account
Potential privacy concerns with storing detailed customer notes in Messenger
Not suitable for customers who prefer traditional customer service channels like phone or email
Overreliance on a third-party platform might lead to issues if there are downtimes or changes in Facebook's policies
Might lack advanced customer service features found in dedicated CRM systems

Rating And Reviews

CoalitionNutrition

Dec 08, 2022 on Shopify

I've had this app installed for years. Emails may go to spam so make sure you check all of your folders when reaching out for support.

Ultimately Natural

Feb 19, 2019 on Shopify

OMG this app has everything i need in the one place. Truly thought I'd need a developer to do all these cool popups but it's so simple. Definitely keeping this app installed

Wee Boats

Jul 28, 2017 on Shopify

Love the app!!!! Using it at shopweeboats.com if you want to see it in action.

Bovi Carnegenuina

Oct 02, 2016 on Shopify

Very functional in our site www.carnegenuina.it

Jentou

Sep 20, 2016 on Shopify

Making it easier to connect with our lovely customers!

More App like this

Simesy FAQ & Tabs Accordion

(36 Reviews)

$4.99 / Month

Free Plan Available

Add FAQ page, product FAQs. Product tabs & accordion...

Matrixify

(454 Reviews)

$20-$200 / Month

Free Plan Available

Import, Export, Update and Migrate your store data in bulk...

RT: Instant FAQ, Help Center

(93 Reviews)

Build a help center with unlimited FAQs to reduce support...

Anyfication

(2 Reviews)

$4.9-$9.9 / Month

Free Plan Available

Real-time notifications for Slack, Discord and E-mail.