Shopify Inbox

Develop by Shopify

Free plan available

Verified

Connect with shoppers and drive sales with chat

Product recommendations

Seamless workflow integration

Live customer chat

Automated replies

Customer profile insights

Conversation management

About Shopify Inbox

Launched Aug 13, 2019

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Acquire new customers and close sales by connecting with shoppers in chat.

Shopify Inbox is a free messaging tool that lets you chat with customers as they shop. While you chat, use live customer information like products viewed, what’s in their cart, and past orders to tailor messages to your customer. Upsell by recommending products or offering discounts to increase order value. Quicker responses can increase conversion by up to 69%—help customers faster with Inbox’s AI-powered instant answers and suggested replies.

Add chat to your store with a seamless workflow in Shopify.
Answer questions quickly with AI-powered suggested replies.
Quickly understand who customers are with profile and cart details.
Send product recommendations, photos, and discounts without leaving the chat.
Automate greetings, contact capture, and FAQs to save you and your buyers time.

Pros

Free messaging tool that integrates with Shopify
Allows chat with customers while they shop, leveraging live customer information
Enables product recommendations and offering discounts through chat
Automated responses, FAQs, and personalized greetings to save time
Manages chat from online store and Shop app in one place
Identifies customer profile and cart details for better service
Spam identification and option to block senders
Convenient interface that centralizes customer communications
Supports automated and manual replies, making it versatile
Improves customer service process and ensures no leads are lost
Easy to use on mobile, improving response time
Integration with Shopify platform is seamless
Quick Replies feature saves time on frequent questions

Cons

Search function could be improved
Lack of ability to star or categorize conversations
Issues accessing messages intermittently
Notifications fill email inbox unnecessarily
Spam from companies offering Shopify services
Occasional 404 errors on mobile app
Missing key statistics like average response time and sales tracking
Limited sophistication in chat management tools

Top Helpful Reviews

Painted Bird Vintage Boutique & The Aviary

Apr 07, 2025 on Shopify

Great little addition and easy to manage app. Would be even better if there was a notification of msg and how long they have been waiting. Highly recommend!

Emiratesdiamonds

Apr 06, 2025 on Shopify

I love this feature as it helps us connect with customers world wide. They message us and we can answer to their enquiries.

azrakhkurtis

Apr 02, 2025 on Shopify

the app works well , but sometime it creates more then one conversation for a single customer , which makes hard to chat , as some messages were on different chat and some on other. for the mobile app , i would need a message notification sound of my choice or atleast a sound that is loud enough to hear , sometimes i miss customers messages because of low notification sound. other then this , the app works well

RopesGear.com

Apr 02, 2025 on Shopify

It's great being able to add this to our customer service game without having to add another subscription to our operations. Other apps may offer more (I wouldn't know) but this is a great option to have without investing time, money and effort into getting chat going.

Ural Japan Online Shop

Apr 01, 2025 on Shopify

Q&Aも追加できて、チャットを開始する前に解決方法を提供できるのでチャットをオープンする回数が減ったと思う。

Casa Jadel

Apr 01, 2025 on Shopify

werkt prettig, standaard antwoorden maken en dus vlot gespreksdelen te maken. Herkenbaar geluidje als er een bericht binnenkomt op PC en Mobiel. Superhandig.

Blast Zone

Mar 26, 2025 on Shopify

It would be nice to customize further and set hours where the widget is completely offline, but overall coming from zopim, this is a great tool.

Icespa

Mar 26, 2025 on Shopify

Wir haben die App seit einigen Wochen im Shop. Die Livechat-Funktion lässt sich leicht in die Webseite integrieren und im Stil wunderbar konfigurieren. Wir haben Chats sowohl über Desktop-PC als auch Smartphone-App geführt, beides problemlos und einfach. Der Funktionsumfang erlaubt größeren Teams das Zuweisen von Anfragen - wir sind so klein, dass wir vieles gar nicht brauchen. Ich hatte unter 10 Livechats, die alle super funktioniert haben. Die wenigen echten Chats sind auch darin begründet, dass Inbox erlaubt, automatisierte Antworten zu erstellen - das wird von unseren Kund:innen sehr gut angenommen, so holen die sich ihre Antworten, einfach selbständig auch außerhalb unserer Servicezeiten. Ich bin überzeugt, dass Inbox uns dabei hilft, Interessenten zu Kunden zu machen.

Gilnokie

Mar 26, 2025 on Shopify

I would definitely recommend this app to Shopify users, its easy to use and the AI seemlessly answers for you if you're not online.

BeDezired

Mar 25, 2025 on Shopify

excellent, i have instant access to messages which is great when customers are online with issues. they can be resolved easily and effectively. Fast loading and not laggy. glad i moved to Shopify.

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