Shopify Inbox

Develop by Shopify

Free plan available

Verified

Connect with shoppers and drive sales with chat

Product recommendations

Seamless workflow integration

Live customer chat

Automated replies

Customer profile insights

Conversation management

About Shopify Inbox

Launched Aug 13, 2019

Built by Shopify

Address

604, Victoria Corporate,, Opp. Gulista Ground,, Bhavnagar, GJ, 364002, IN

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Acquire new customers and close sales by connecting with shoppers in chat.

Shopify Inbox is a free messaging tool that lets you chat with customers as they shop. While you chat, use live customer information like products viewed, what’s in their cart, and past orders to tailor messages to your customer. Upsell by recommending products or offering discounts to increase order value. Quicker responses can increase conversion by up to 69%—help customers faster with Inbox’s AI-powered instant answers and suggested replies.

Add chat to your store with a seamless workflow in Shopify.
Answer questions quickly with AI-powered suggested replies.
Quickly understand who customers are with profile and cart details.
Send product recommendations, photos, and discounts without leaving the chat.
Automate greetings, contact capture, and FAQs to save you and your buyers time.

Pros

Free messaging tool that integrates with Shopify
Allows chat with customers while they shop, leveraging live customer information
Enables product recommendations and offering discounts through chat
Automated responses, FAQs, and personalized greetings to save time
Manages chat from online store and Shop app in one place
Identifies customer profile and cart details for better service
Spam identification and option to block senders
Convenient interface that centralizes customer communications
Supports automated and manual replies, making it versatile
Improves customer service process and ensures no leads are lost
Easy to use on mobile, improving response time
Integration with Shopify platform is seamless
Quick Replies feature saves time on frequent questions

Cons

Search function could be improved
Lack of ability to star or categorize conversations
Issues accessing messages intermittently
Notifications fill email inbox unnecessarily
Spam from companies offering Shopify services
Occasional 404 errors on mobile app
Missing key statistics like average response time and sales tracking
Limited sophistication in chat management tools

Top Helpful Reviews

Everythings Beachy

Dec 10, 2025 on Shopify

I love that you are notified immediately when a customer writes in and I'm able to take care of there needs immediately. I feel like I'm able to give great customer service.

Genco Outdoor

Dec 09, 2025 on Shopify

All good, it does what it should do. The only problem, but I think it's more of a Shopify issue, is that sometimes on the mobile app it does randomly log out and I can't know, so I stop receiving notifications.

Natural Pet Foods

Dec 09, 2025 on Shopify

Great feature. The only thing that I'd suggest is the ability for merchants to contact customers regarding their order, using inbox.

It's a Girly Place

Dec 08, 2025 on Shopify

★★★★★ Shopify Inbox is fantastic! The chat messaging is simple, clean, and incredibly easy to use. Navigation is smooth, the design looks great, and installation plus setup took no time at all. Absolutely a 5-star experience! Update: Would like to see Ai added to this. So, we have an automatic reply to customers. I know there's quick replies, but not as good. Still 5 stars though.

It's a Girly Place

Dec 07, 2025 on Shopify

The Moroccan Bakery

Dec 05, 2025 on Shopify

It's good to keep you updated on customer inquiries and having the chat option on your website is a great feature. The AI suggestions need a bit of work and it can be annoying when the AI takes over generating a response when all you want to do is quickly reply - you have to wait till it generates a reply (which is often wrong), delete it, then type your actual response. It would be nice if we could stop the generated response on demand.

Tuhi Stationery Ltd

Dec 02, 2025 on Shopify

No issues, like that ai drafts responses, that over time are getting better and better and i often just have to push send when I answer queries now.

DODOPANDA

Nov 27, 2025 on Shopify

Hello! The only drawback of this application is that there is no exit button on the mobile version. If you want to exit, you have to exit the entire website? Looking forward to the later optimization!

E-Comforts

Nov 26, 2025 on Shopify

I didn't realize it wasn't automatic messages. So I haven't been checking. Now that I know how to use it properly I will make the best use out of my inbox and I'm sure I will see an improvement in sales.

Momo's Workshop

Nov 25, 2025 on Shopify

恕我直言有时候的体验很差，因为根本加载不出来，我可以确信不是我的网络的问题

View all reviews

Shopify Inbox

About Shopify Inbox

Built by Shopify

Related Categories

Zotabox Contact Form Builder

Description

Acquire new customers and close sales by connecting with shoppers in chat.

Pros

Cons

Top Helpful Reviews

Everythings Beachy

Genco Outdoor

Natural Pet Foods

It's a Girly Place

It's a Girly Place

The Moroccan Bakery

Tuhi Stationery Ltd

DODOPANDA

E-Comforts

Momo's Workshop

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