This is great for capturing people who have questions and they're sitting at the Cart page. I can answer questions quickly to help conversions.

We mostly use the offline email feature, and it works great! Easy to manage messages and stay connected with customers. Highly recommend!

Shopify Inbox is an excellent app! It makes communication with our customers so much easier, allowing questions to be answered quickly without the need for tickets or any external communication channels outside the store. We at TaskRevolution highly recommend this app. Real-time support is a game-changer and greatly improves the customer experience, keeping everything simple and fast. The only thing we’d love to see in the future is a light/dark theme option, as the app currently only supports the light theme. Overall, an amazing tool we’re happy to keep using!

great communication tool, organized, tailored for teams, and mobile. I like that messages are tagged with approximate geolocation for better assessment.

This app has come in handy for our business. We have a auto message setup that lets customers know we're busy and will get back asap.

I would like a PC/Mac app that pops up when there is a chat initiated. The browser notifications are not enough.

Reply emails to customers are sent from a random generated email address causing them to end up in their spam folder. Unfortunately there is no functionality within the app to change to your own branding. Example of 'sent from' email addess below. xl9krl0ub6u4ftbrbxgzamce7bbo6x5lmdrcyeuw1fe0evhvwp7f.....lr321ih@messaging.shopifyemail.com

It's great for a free service! You can set up automated questions and it suits our needs. Would be great if the alert when a customer asks a question worked better. It often doesn't work so you don't know someone is there, but we do have an email that comes through - so we try to watch the inbox. Still, we had this issue with our previous paid provider and this is free :)

It helps a lot but when something particular or out of ordinary is involved into the conversation, I need to edit it a bit.

Fijn dat je mails krijgt als er iets gebeurt op je shop en dat je bij het beantwoorden van vragen een product en zo kunt toevoegen, scheelt heel veel tijd . Ik ben tevreden