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Shopify Inbox logo

Shopify Inbox

Develop by Shopify
Free plan available
  • Verified
  • Connect with shoppers and drive sales with chat

    Product recommendations
    Seamless workflow integration
    Live customer chat
    Automated replies
    Customer profile insights
    Conversation management

    About Shopify Inbox

    Launched Aug 13, 2019

    Categories

    Built by Shopify

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    Description

    Acquire new customers and close sales by connecting with shoppers in chat.

    Shopify Inbox is a free messaging tool that lets you chat with customers as they shop. While you chat, use live customer information like products viewed, what’s in their cart, and past orders to tailor messages to your customer. Upsell by recommending products or offering discounts to increase order value. Quicker responses can increase conversion by up to 69%—help customers faster with Inbox’s AI-powered instant answers and suggested replies.

    Shopify Inbox is a free messaging tool that lets you chat with customers as they shop. While you chat, use live customer information like products viewed, what’s in their cart, and past orders to tailor messages to your customer. Upsell by recommending products or offering discounts to increase order value. Quicker responses can increase conversion by up to 69%—help customers faster with Inbox’s AI-powered instant answers and suggested replies. more
    • Add chat to your store with a seamless workflow in Shopify.
    • Answer questions quickly with AI-powered suggested replies.
    • Quickly understand who customers are with profile and cart details.
    • Send product recommendations, photos, and discounts without leaving the chat.
    • Automate greetings, contact capture, and FAQs to save you and your buyers time.

    Pros

    • Free messaging tool that integrates with Shopify
    • Allows chat with customers while they shop, leveraging live customer information
    • Enables product recommendations and offering discounts through chat
    • Automated responses, FAQs, and personalized greetings to save time
    • Manages chat from online store and Shop app in one place
    • Identifies customer profile and cart details for better service
    • Spam identification and option to block senders
    • Convenient interface that centralizes customer communications
    • Supports automated and manual replies, making it versatile
    • Improves customer service process and ensures no leads are lost
    • Easy to use on mobile, improving response time
    • Integration with Shopify platform is seamless
    • Quick Replies feature saves time on frequent questions

    Cons

    • Search function could be improved
    • Lack of ability to star or categorize conversations
    • Issues accessing messages intermittently
    • Notifications fill email inbox unnecessarily
    • Spam from companies offering Shopify services
    • Occasional 404 errors on mobile app
    • Missing key statistics like average response time and sales tracking
    • Limited sophistication in chat management tools

    Top Helpful Reviews

    Doggishshop

    Mar 18, 2025  on Shopify

    Telling merchants to deal with Shopify's decision to stop supporting Shop Chat is ridiculous. I will remove Shopify inbox from my store rather than continue having customers believe they are sending messages to me, when, in fact, I cannot even access those messages.

    ThreadandTrimmings

    Mar 18, 2025  on Shopify

    Never had a problem with it but would like some sort of notification like a ding dong to know ive received a message. perhaps there is a feature and i dont know about it?

    Green Dog

    Mar 13, 2025  on Shopify

    Makes such a difference having Shopify inbox as a separate app on my phone so I can essentially be available 24/7 as a one man band. Definitely lead to a large number of sales.

    Madeira Quilting Thread

    Mar 13, 2025  on Shopify

    Solid Product and it works well for our store. I find the AI responses are usually solid for my products and a great jumping off point for a response.

    Dave's Noni And Wellness Products

    Mar 10, 2025  on Shopify

    Nice App, I like this app very much, Why spend more money any other app shopify provide best app which are free and its work best.

    DiscountDressShop

    Mar 07, 2025  on Shopify

    Shopify did a great job creating this chat app for Shopify stores. It integrates seamless to your Shopify store. Best feature is it's free!

    育爪ショップ

    Mar 07, 2025  on Shopify

    お客様とコミュニケーションをとるのにとても便利です。クイック回答などで自動応答もできるし、チャットが切れてもメールでつながるので安心です。手放せないアプリです。

    Mechdiy

    Mar 06, 2025  on Shopify

    I definitely recommend this software, it has helped me solve a lot of basic customer problems, free to use, great.

    LearnQuranicArabic

    Mar 04, 2025  on Shopify

    The AI response suggestions adapt to your answers which makes it human like. saves heaps of time and most of the time i am happy with the response and just hit enter.

    Zojila

    Mar 03, 2025  on Shopify

    The reason I like it is that visitors seem to be more inclined to use chat than call on the phone, so we are able to engage them more readily.

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