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Shopify Inbox

Develop by Shopify
Free plan available
  • Verified
  • Connect with shoppers and drive sales with chat

    Product recommendations
    Seamless workflow integration
    Live customer chat
    Automated replies
    Customer profile insights
    Conversation management

    About Shopify Inbox

    Launched Aug 13, 2019

    Categories

    Built by Shopify

    Zotabox: All in One Marketing logo
    (155 Reviews)
    $12.99-$79.99 / Month
    • Free Plan Available
    • Verified
    • Sponsored

    Easy popups, banners, upsell tool, header bar to boost sales...

    Description

    Acquire new customers and close sales by connecting with shoppers in chat.

    Shopify Inbox is a free messaging tool that lets you chat with customers as they shop. While you chat, use live customer information like products viewed, what’s in their cart, and past orders to tailor messages to your customer. Upsell by recommending products or offering discounts to increase order value. Quicker responses can increase conversion by up to 69%—help customers faster with Inbox’s AI-powered instant answers and suggested replies.

    Shopify Inbox is a free messaging tool that lets you chat with customers as they shop. While you chat, use live customer information like products viewed, what’s in their cart, and past orders to tailor messages to your customer. Upsell by recommending products or offering discounts to increase order value. Quicker responses can increase conversion by up to 69%—help customers faster with Inbox’s AI-powered instant answers and suggested replies. more
    • Add chat to your store with a seamless workflow in Shopify.
    • Answer questions quickly with AI-powered suggested replies.
    • Quickly understand who customers are with profile and cart details.
    • Send product recommendations, photos, and discounts without leaving the chat.
    • Automate greetings, contact capture, and FAQs to save you and your buyers time.

    Pros

    • Free messaging tool that integrates with Shopify
    • Allows chat with customers while they shop, leveraging live customer information
    • Enables product recommendations and offering discounts through chat
    • Automated responses, FAQs, and personalized greetings to save time
    • Manages chat from online store and Shop app in one place
    • Identifies customer profile and cart details for better service
    • Spam identification and option to block senders
    • Convenient interface that centralizes customer communications
    • Supports automated and manual replies, making it versatile
    • Improves customer service process and ensures no leads are lost
    • Easy to use on mobile, improving response time
    • Integration with Shopify platform is seamless
    • Quick Replies feature saves time on frequent questions

    Cons

    • Search function could be improved
    • Lack of ability to star or categorize conversations
    • Issues accessing messages intermittently
    • Notifications fill email inbox unnecessarily
    • Spam from companies offering Shopify services
    • Occasional 404 errors on mobile app
    • Missing key statistics like average response time and sales tracking
    • Limited sophistication in chat management tools

    Top Helpful Reviews

    NOORHS Latinoamérica

    Jun 28, 2025  on Shopify

    La respuesta es muy lenta me gustaria que mas personas puedan responder no solo 1 como puedo expandir el plan

    Divinely Dysfunctional

    Jun 27, 2025  on Shopify

    This is my first time using the Inbox App. I like it. It made me feel like a professional business owner. Also, the automatic response from the App to the customers helped me learn how to respond adequately. The Inbox App will also give you the ability to detect who is a real customer or a scammer.

    OAK & ELK

    Jun 26, 2025  on Shopify

    Very useful app! It makes chatting with customers easy and helps close more sales. Highly recommend for any Shopify store.

    Patisserie-Arabie

    Jun 25, 2025  on Shopify

    Shopify Inbox ist ein echtes Must-have für jeden Shopify-Shop. Die Kommunikation mit unseren Kunden ist dadurch viel einfacher, schneller und persönlicher geworden. Ich kann direkt auf Fragen reagieren, Produkte empfehlen und sogar Bestellungen unterstützen – alles an einem Ort. Besonders praktisch finde ich die Integration mit dem Onlineshop und die Möglichkeit, automatisierte Antworten einzurichten. Die App läuft stabil und ist intuitiv zu bedienen. Absolute Empfehlung für alle, die ihren Kundenservice auf das nächste Level bringen wollen!

    ourstyle.es

    Jun 25, 2025  on Shopify

    Realmente es una ayuda muy grande para resolver dudas. Si bien todo lo respondemos de forma manual y no tenemos nada "pre escrito" es muy práctica para crear vínculo con el cliente

    FISH LAIR

    Jun 25, 2025  on Shopify

    All I get is vendors bothering me with solicitation in digital marketing, SEO, sales, exposure, etc. Everyone is an expert. It is just freaking annoying getting messages from all these communication channels by vendors. Messenger from facebook is the same. Worst yet is after you ask them to stop they continue even harder as to why they are soliciting you and justifying the continuation of messages. But yet not one customer for an authentic purchase. Lol.

    Wargaming Agency

    Jun 25, 2025  on Shopify

    Simple and easy to use, keeps past conversations so i can keep track of topics and requests. Very happy with it's performance

    Lindsey Brown

    Jun 23, 2025  on Shopify

    Sometimes great other times annoying as it won't close and you are left with annoyed shoppers who buy elsewhere as they cant ask questions and buy when there are bugs .... it wont let you leave the chat.

    Niecy Frazier Inc.

    Jun 20, 2025  on Shopify

    The app is super informative and integrates well with my email list. I could engage with my subscribers instantly, which was a big plus.

    SLAAPBEREN

    Jun 13, 2025  on Shopify

    Sinds we Shopify Inbox gebruiken, is het contact met klanten veel persoonlijker én sneller geworden. Klanten kunnen direct een vraag stellen terwijl ze aan het shoppen zijn, en ik kan zelfs via mijn mobiel reageren — superhandig. Wat ik vooral fijn vind: Je ziet welke producten klanten aan het bekijken zijn terwijl ze chatten. Je kunt snelle antwoorden instellen, zodat je veelgestelde vragen direct beantwoordt. Het integreert naadloos met de Shopify-omgeving en werkt ook via e-mail of Facebook Messenger. Door die directe interactie merk ik dat mensen sneller kopen en minder twijfelen. Het voelt niet als een los chatsysteem, maar echt als onderdeel van mijn webshop. En het is nog gratis ook! Kortom: Shopify Inbox is onmisbaar geworden voor mijn klantenservice. Een aanrader voor elke webshop die vertrouwen wil opbouwen én meer wil verkopen. — Rob, slaapberen.com

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