Taranker.Com Logo
9.3
Shopify Inbox logo

Shopify Inbox

Develop by Shopify
Free plan available
  • Verified
  • Connect with shoppers and drive sales with chat

    Product recommendations
    Seamless workflow integration
    Live customer chat
    Automated replies
    Customer profile insights
    Conversation management

    About Shopify Inbox

    Launched Aug 13, 2019

    Categories

    Built by Shopify

    Zotabox: All in One Marketing logo
    (145 Reviews)
    $12.99-$79.99 / Month
    • Free Plan Available
    • Verified
    • Sponsored

    Easy popups, banners, upsell tool, header bar to boost sales...

    Description

    Acquire new customers and close sales by connecting with shoppers in chat.

    Shopify Inbox is a free messaging tool that lets you chat with customers as they shop. While you chat, use live customer information like products viewed, what’s in their cart, and past orders to tailor messages to your customer. Upsell by recommending products or offering discounts to increase order value. Quicker responses can increase conversion by up to 69%—help customers faster with Inbox’s AI-powered instant answers and suggested replies.

    Shopify Inbox is a free messaging tool that lets you chat with customers as they shop. While you chat, use live customer information like products viewed, what’s in their cart, and past orders to tailor messages to your customer. Upsell by recommending products or offering discounts to increase order value. Quicker responses can increase conversion by up to 69%—help customers faster with Inbox’s AI-powered instant answers and suggested replies. more
    • Add chat to your store with a seamless workflow in Shopify.
    • Answer questions quickly with AI-powered suggested replies.
    • Quickly understand who customers are with profile and cart details.
    • Send product recommendations, photos, and discounts without leaving the chat.
    • Automate greetings, contact capture, and FAQs to save you and your buyers time.

    Pros

    • Free messaging tool that integrates with Shopify
    • Allows chat with customers while they shop, leveraging live customer information
    • Enables product recommendations and offering discounts through chat
    • Automated responses, FAQs, and personalized greetings to save time
    • Manages chat from online store and Shop app in one place
    • Identifies customer profile and cart details for better service
    • Spam identification and option to block senders
    • Convenient interface that centralizes customer communications
    • Supports automated and manual replies, making it versatile
    • Improves customer service process and ensures no leads are lost
    • Easy to use on mobile, improving response time
    • Integration with Shopify platform is seamless
    • Quick Replies feature saves time on frequent questions

    Cons

    • Search function could be improved
    • Lack of ability to star or categorize conversations
    • Issues accessing messages intermittently
    • Notifications fill email inbox unnecessarily
    • Spam from companies offering Shopify services
    • Occasional 404 errors on mobile app
    • Missing key statistics like average response time and sales tracking
    • Limited sophistication in chat management tools

    Top Helpful Reviews

    QuietAura

    Sep 17, 2025  on Shopify

    Excellent free chat for Shopify. Install → on-site widget live in minutes. I can see a shopper’s cart and order history, send product suggestions/discounts, and use saved responses. Clean UI, works with the latest themes, and customers actually reply. Five stars

    Artimia

    Sep 16, 2025  on Shopify

    This app is incredible — having a live chat on your store that lets customers and visitors contact you effortlessly, you receiving the messages through both the mobile app and website, is pure genius. Even better, the AI-powered suggested responses — generated in real time as clients type and send their messages, while considering both the ongoing conversation and the entire store context — are truly impressive. I recommend it to all store owners.

    Akara Labs

    Sep 11, 2025  on Shopify

    Very handy but could do with being able to create instant throw away single use discount codes in the chat window. Also, being able to create and manage a customers cart, including discounts etc would be very useful.

    59Balloons

    Sep 11, 2025  on Shopify

    Inbox works well. It even will answer in other languages though I have to translate these to understand what the answer is saying that is being generated.

    Lacqua Dolce Perfumes Inc.

    Sep 07, 2025  on Shopify

    This is a great inbox and i love that its contained inside the app. It works great and helps me keep up with my customers questions and concerns.

    Catalog The Past

    Sep 04, 2025  on Shopify

    Very easy to set up and use. I love that I can download the app and receive notifications on my phone!

    TVAMI

    Sep 02, 2025  on Shopify

    It has some additional features like customer details, customers activity on the website which are available as part of the conversation. This makes it easy to answer customer queries

    Modern Mending

    Aug 20, 2025  on Shopify

    This app provides an additional way for customers to reach me and ask questions - particularly those who might be hesitant about sending an email and choose to scroll on by. I love that this app is simple to use, free, doesn't require my full attention or attendance, and allows both sides to upload photos, which is particularly handy with my business. (I sell mending supplies and it really helps to see what customers are trying to mend, in order to provide them with the best service.) I also love the phone app in particular. I work part time and can easily respond to messages from my phone when I'm out and about. Or on my phone from bed (when I wake up and see messages from other time zones)! Not all Inbox conversations convert to sales, but I find that the questions people ask here are still useful and help me update my product descriptions, and I often use the Q&A as content for my newsletters and social media. People ask me questions via Inbox far more than via my product-page "ask a question" tabs.

    Eartherella Soap & Candle Co., LLC

    Aug 17, 2025  on Shopify

    AWFUL! Had SO many customers tell me that after opening an inquiry with this app that they couldn't get out of it no matter what they did, and they couldn't get back to my site. So I tried it myself and it happened to me too! I read in several groups that this has been an ongoing problem for 2 years!! So I uninstalled!

    The Mama Assembly

    Aug 06, 2025  on Shopify

    This is great for capturing people who have questions and they're sitting at the Cart page. I can answer questions quickly to help conversions.

    Boxify logo
    (141 Reviews)
    $19-$99 / Month
    • 15 Days Free Trial

    Real-time shipping rates done right

    Findify Search & Merchandise logo
    (89 Reviews)
    $1399-$799 / Month
    • 1 Days Free Trial

    Personalize the product experience in search & merchandising...

    More App like this

    Essential Countdown Timer Bar logo
    (728 Reviews)
    $6.99-$29.99 / Month
    • Free Plan Available
    • Verified

    Sales Countdown Timer Bar. Boost BFCM flash sales with Urgency...

    Zipchat AI Chatbot+Whatsapp AI logo
    (112 Reviews)
    $49-$499 / Month
    • 7 Days Free Trial

    Increase Sales & Automate Customer Service with GPT4...

    Robo Calls PK logo
    (28 Reviews)
    $10-$20 / Month
    • Free Plan Available

    Automated order confirmation robo call in Pakistan

    CK: WhatsApp Chat & Abandoned logo
    (249 Reviews)
    $9.99-$29 / Month
    • Free Plan Available

    Automated Abandoned cart recovery. WhatsApp Chat widget.

    Scroll to Top