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Shopify Inbox logo

Shopify Inbox

Develop by Shopify
Free plan available
  • Verified
  • Connect with shoppers and drive sales with chat

    Product recommendations
    Seamless workflow integration
    Live customer chat
    Automated replies
    Customer profile insights
    Conversation management

    About Shopify Inbox

    Launched Aug 13, 2019

    Categories

    Built by Shopify

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    Description

    Acquire new customers and close sales by connecting with shoppers in chat.

    Shopify Inbox is a free messaging tool that lets you chat with customers as they shop. While you chat, use live customer information like products viewed, what’s in their cart, and past orders to tailor messages to your customer. Upsell by recommending products or offering discounts to increase order value. Quicker responses can increase conversion by up to 69%—help customers faster with Inbox’s AI-powered instant answers and suggested replies.

    Shopify Inbox is a free messaging tool that lets you chat with customers as they shop. While you chat, use live customer information like products viewed, what’s in their cart, and past orders to tailor messages to your customer. Upsell by recommending products or offering discounts to increase order value. Quicker responses can increase conversion by up to 69%—help customers faster with Inbox’s AI-powered instant answers and suggested replies. more
    • Add chat to your store with a seamless workflow in Shopify.
    • Answer questions quickly with AI-powered suggested replies.
    • Quickly understand who customers are with profile and cart details.
    • Send product recommendations, photos, and discounts without leaving the chat.
    • Automate greetings, contact capture, and FAQs to save you and your buyers time.

    Pros

    • Free messaging tool that integrates with Shopify
    • Allows chat with customers while they shop, leveraging live customer information
    • Enables product recommendations and offering discounts through chat
    • Automated responses, FAQs, and personalized greetings to save time
    • Manages chat from online store and Shop app in one place
    • Identifies customer profile and cart details for better service
    • Spam identification and option to block senders
    • Convenient interface that centralizes customer communications
    • Supports automated and manual replies, making it versatile
    • Improves customer service process and ensures no leads are lost
    • Easy to use on mobile, improving response time
    • Integration with Shopify platform is seamless
    • Quick Replies feature saves time on frequent questions

    Cons

    • Search function could be improved
    • Lack of ability to star or categorize conversations
    • Issues accessing messages intermittently
    • Notifications fill email inbox unnecessarily
    • Spam from companies offering Shopify services
    • Occasional 404 errors on mobile app
    • Missing key statistics like average response time and sales tracking
    • Limited sophistication in chat management tools

    Top Helpful Reviews

    EyecandyMonsters

    Jul 18, 2025  on Shopify

    It helps a lot but when something particular or out of ordinary is involved into the conversation, I need to edit it a bit.

    Greenparrotshop

    Jul 18, 2025  on Shopify

    Fijn dat je mails krijgt als er iets gebeurt op je shop en dat je bij het beantwoorden van vragen een product en zo kunt toevoegen, scheelt heel veel tijd . Ik ben tevreden

    Freiländer Bio Geflügel GmbH

    Jul 17, 2025  on Shopify

    Grundsätzlich sehr gute und intuitive Oberfläche. Alle Funktionalitäten gehen gut und leicht von der Hand. Schade ist, dass man von den Kund: innen falsch eingegeben Mailadressen nicht ändern bzw. anpassen kann. So muss über das normale Mail-Programm nachgearbeitet werden. Diesen Verlauf hat man dann aber nicht mehr in der Inbox.

    Mywanderstore

    Jul 13, 2025  on Shopify

    Es sencillo y funciona bien El chat en movil resulta demasiado grande. ocupa toda la pantalla de movil y puede echar al usuario Lo malo es que las preguntas automaticas solo dejan 350 caracteres y es realmente muy poco. Deberían ampliar eso

    Fans.Of Fans

    Jul 07, 2025  on Shopify

    Spam message conversation was identified as spam and moved to Blocked instantly . That is smart and best way to get those spammers who do not let us run our business

    JB Holstermods

    Jul 05, 2025  on Shopify

    Works good mostly only issue is that every time a customer sends a reply it shows up as a separate email rather than just in the same thread wich is kind of bad

    Katze Boutique

    Jul 04, 2025  on Shopify

    Shopify Inbox is great App to connect with customers, answer any questions customer ask and make sales. Every store should install the Inbox App.

    Circle One Surf

    Jul 03, 2025  on Shopify

    Intuitive app and I like the suggested replies which make the process more efficient by reducing time spent on this.

    NOORHS Latinoamérica

    Jun 28, 2025  on Shopify

    La respuesta es muy lenta me gustaria que mas personas puedan responder no solo 1 como puedo expandir el plan

    Divinely Dysfunctional

    Jun 27, 2025  on Shopify

    This is my first time using the Inbox App. I like it. It made me feel like a professional business owner. Also, the automatic response from the App to the customers helped me learn how to respond adequately. The Inbox App will also give you the ability to detect who is a real customer or a scammer.

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