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Shopify Inbox logo

Shopify Inbox

Develop by Shopify
Free plan available
  • Verified
  • Connect with shoppers and drive sales with chat

    Product recommendations
    Seamless workflow integration
    Live customer chat
    Automated replies
    Customer profile insights
    Conversation management

    About Shopify Inbox

    Launched Aug 13, 2019

    Categories

    Built by Shopify

    Address

    14 Horncastle Road, Louth, ENG, LN11 9LD, GB

    Website Support Portal Privacy policy Tutorial FAQ Document
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    Description

    Acquire new customers and close sales by connecting with shoppers in chat.

    Shopify Inbox is a free messaging tool that lets you chat with customers as they shop. While you chat, use live customer information like products viewed, what’s in their cart, and past orders to tailor messages to your customer. Upsell by recommending products or offering discounts to increase order value. Quicker responses can increase conversion by up to 69%—help customers faster with Inbox’s AI-powered instant answers and suggested replies.

    Shopify Inbox is a free messaging tool that lets you chat with customers as they shop. While you chat, use live customer information like products viewed, what’s in their cart, and past orders to tailor messages to your customer. Upsell by recommending products or offering discounts to increase order value. Quicker responses can increase conversion by up to 69%—help customers faster with Inbox’s AI-powered instant answers and suggested replies. more
    • Add chat to your store with a seamless workflow in Shopify.
    • Answer questions quickly with AI-powered suggested replies.
    • Quickly understand who customers are with profile and cart details.
    • Send product recommendations, photos, and discounts without leaving the chat.
    • Automate greetings, contact capture, and FAQs to save you and your buyers time.

    Pros

    • Free messaging tool that integrates with Shopify
    • Allows chat with customers while they shop, leveraging live customer information
    • Enables product recommendations and offering discounts through chat
    • Automated responses, FAQs, and personalized greetings to save time
    • Manages chat from online store and Shop app in one place
    • Identifies customer profile and cart details for better service
    • Spam identification and option to block senders
    • Convenient interface that centralizes customer communications
    • Supports automated and manual replies, making it versatile
    • Improves customer service process and ensures no leads are lost
    • Easy to use on mobile, improving response time
    • Integration with Shopify platform is seamless
    • Quick Replies feature saves time on frequent questions

    Cons

    • Search function could be improved
    • Lack of ability to star or categorize conversations
    • Issues accessing messages intermittently
    • Notifications fill email inbox unnecessarily
    • Spam from companies offering Shopify services
    • Occasional 404 errors on mobile app
    • Missing key statistics like average response time and sales tracking
    • Limited sophistication in chat management tools

    Top Helpful Reviews

    Wild Petal Threads

    Oct 27, 2025  on Shopify

    I love this app!! It has made it easy for my customers, both new and existing, to contact me with questions. I love how I can have instant answers to my FAQ's always available so I'm no longer answering FAQ's by email anymore.

    GloveBag

    Oct 24, 2025  on Shopify

    Manchmal wird bei geschlossener App angezeigt, dass es noch offene Nachrichten gibt (der rote Kreis mit einer 1 darin), obwohl alle Nachrichten bereits bearbeitet wurden.

    Itzjsventure

    Oct 23, 2025  on Shopify

    I was unaware but it is a good thing to have. I know that there has been some interaction with my site.

    Outshine Gaming

    Oct 21, 2025  on Shopify

    Need to be able to customise things abit. CSS would be nice but adding a logo/image into the chat header would be great too.

    Fortress Motorcycle Ltd

    Oct 20, 2025  on Shopify

    great tool sometimes a little annoying but if you take the time to write the messages you want it works a treat

    Ambitious Kids

    Oct 16, 2025  on Shopify

    wish it had more customization features given how long it's been out but overall it's decent. Better than mixing in customer messages into my inbox.

    FarmBot

    Oct 16, 2025  on Shopify

    This app desperately needs inbound email capabilities. Once they have that I'll switch from Intercom. But until then, its just not featured enough to make the switch!

    eOil.co.za

    Oct 13, 2025  on Shopify

    working properly with basic functionnalities. We would like it to be more advanced but it's ok as a base

    Hendrik Kleinwächter

    Oct 08, 2025  on Shopify

    Es ist wirklich eine Super App. Sie lässt sich super einfach einrichten und funktioniert zuverlässig und ist dabei super übersichtlich. Es hat meine Art mit meinen Kunden zu kommunizieren um welten verbessert und auch die Reaktionszeiten konnte ich so drastisch reduzieren.

    Linden and Green

    Oct 02, 2025  on Shopify

    Gayet guzel, verimli calisiyor. Yapay zeka destekli bir musteri temsilcisi botu sistemi hayata gecirilse super olur.

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