Shopify Inbox

Develop by Shopify

Free plan available

Verified

Connect with shoppers and drive sales with chat

Product recommendations

Seamless workflow integration

Live customer chat

Automated replies

Customer profile insights

Conversation management

About Shopify Inbox

Launched Aug 13, 2019

Built by Shopify

Address

Level 13, 333 George St, Sydney, NSW, 2000, AU

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Acquire new customers and close sales by connecting with shoppers in chat.

Shopify Inbox is a free messaging tool that lets you chat with customers as they shop. While you chat, use live customer information like products viewed, what’s in their cart, and past orders to tailor messages to your customer. Upsell by recommending products or offering discounts to increase order value. Quicker responses can increase conversion by up to 69%—help customers faster with Inbox’s AI-powered instant answers and suggested replies.

Add chat to your store with a seamless workflow in Shopify.
Answer questions quickly with AI-powered suggested replies.
Quickly understand who customers are with profile and cart details.
Send product recommendations, photos, and discounts without leaving the chat.
Automate greetings, contact capture, and FAQs to save you and your buyers time.

Pros

Free messaging tool that integrates with Shopify
Allows chat with customers while they shop, leveraging live customer information
Enables product recommendations and offering discounts through chat
Automated responses, FAQs, and personalized greetings to save time
Manages chat from online store and Shop app in one place
Identifies customer profile and cart details for better service
Spam identification and option to block senders
Convenient interface that centralizes customer communications
Supports automated and manual replies, making it versatile
Improves customer service process and ensures no leads are lost
Easy to use on mobile, improving response time
Integration with Shopify platform is seamless
Quick Replies feature saves time on frequent questions

Cons

Search function could be improved
Lack of ability to star or categorize conversations
Issues accessing messages intermittently
Notifications fill email inbox unnecessarily
Spam from companies offering Shopify services
Occasional 404 errors on mobile app
Missing key statistics like average response time and sales tracking
Limited sophistication in chat management tools

Top Helpful Reviews

Suncoast Batteries

Nov 21, 2025 on Shopify

Train your AI replies and it gives adequate first answers - rest is up to you but it's quite good at giving suggestions

ActiveWrap

Nov 21, 2025 on Shopify

I would like to see Ai in the automated responses. It's nice to have to help draft a response, but would be even better to have automated as soon a s a customer chats.

Apollo Solar Energy GmbH

Nov 13, 2025 on Shopify

Shopify Inbox is a simple and intuitive tool that helps streamline customer interactions. It provides clear insights into buyer information, with easy access to historical records and the ability to track whether visitors are online or offline. Additionally, its product recommendation feature enhances the customer experience. However, it could be even better with an automatic translation function to cater to international customers and an option to paste screenshots for a more visual approach to communication. Overall, it’s a highly effective tool for managing customer service and enhancing engagement.

Deutschmann-Store

Nov 13, 2025 on Shopify

Komisch finde ich, das man heute 13.11.2025 keine Emails versenden konnte. Ich konnte keine Nachrichten beantworten. Alle Aktualisierungen der App, habe ich gemacht:-((

L'Art du Papier Paris

Nov 12, 2025 on Shopify

L'application est très pratique et très facile d'utilisation. Elle est amélioré et mise à jour régulièrement avec de nouvelles fonctionnalités qui facilitent son utilisation. Merci

Pickleball Depot

Nov 06, 2025 on Shopify

First time users of Shopify Inbox - we're a day in and it's working great so far. Very convenient way to communicate with customers.

Wild Petal Threads

Oct 27, 2025 on Shopify

I love this app!! It has made it easy for my customers, both new and existing, to contact me with questions. I love how I can have instant answers to my FAQ's always available so I'm no longer answering FAQ's by email anymore.

GloveBag

Oct 24, 2025 on Shopify

Manchmal wird bei geschlossener App angezeigt, dass es noch offene Nachrichten gibt (der rote Kreis mit einer 1 darin), obwohl alle Nachrichten bereits bearbeitet wurden.

Itzjsventure

Oct 23, 2025 on Shopify

I was unaware but it is a good thing to have. I know that there has been some interaction with my site.

Outshine Gaming

Oct 21, 2025 on Shopify

Need to be able to customise things abit. CSS would be nice but adding a logo/image into the chat header would be great too.

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