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Shopify Inbox

Develop by Shopify
Free plan available
  • Verified
  • Connect with shoppers and drive sales with chat

    Product recommendations
    Seamless workflow integration
    Live customer chat
    Automated replies
    Customer profile insights
    Conversation management

    About Shopify Inbox

    Launched Aug 13, 2019

    Categories

    Built by Shopify

    Zotasell: AI Upsell & Bundles logo
    (39 Reviews)
    • Sponsored

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    Description

    Acquire new customers and close sales by connecting with shoppers in chat.

    Shopify Inbox is a free messaging tool that lets you chat with customers as they shop. While you chat, use live customer information like products viewed, what’s in their cart, and past orders to tailor messages to your customer. Upsell by recommending products or offering discounts to increase order value. Quicker responses can increase conversion by up to 69%—help customers faster with Inbox’s AI-powered instant answers and suggested replies.

    Shopify Inbox is a free messaging tool that lets you chat with customers as they shop. While you chat, use live customer information like products viewed, what’s in their cart, and past orders to tailor messages to your customer. Upsell by recommending products or offering discounts to increase order value. Quicker responses can increase conversion by up to 69%—help customers faster with Inbox’s AI-powered instant answers and suggested replies. more
    • Add chat to your store with a seamless workflow in Shopify.
    • Answer questions quickly with AI-powered suggested replies.
    • Quickly understand who customers are with profile and cart details.
    • Send product recommendations, photos, and discounts without leaving the chat.
    • Automate greetings, contact capture, and FAQs to save you and your buyers time.

    Pros

    • Free messaging tool that integrates with Shopify
    • Allows chat with customers while they shop, leveraging live customer information
    • Enables product recommendations and offering discounts through chat
    • Automated responses, FAQs, and personalized greetings to save time
    • Manages chat from online store and Shop app in one place
    • Identifies customer profile and cart details for better service
    • Spam identification and option to block senders
    • Convenient interface that centralizes customer communications
    • Supports automated and manual replies, making it versatile
    • Improves customer service process and ensures no leads are lost
    • Easy to use on mobile, improving response time
    • Integration with Shopify platform is seamless
    • Quick Replies feature saves time on frequent questions

    Cons

    • Search function could be improved
    • Lack of ability to star or categorize conversations
    • Issues accessing messages intermittently
    • Notifications fill email inbox unnecessarily
    • Spam from companies offering Shopify services
    • Occasional 404 errors on mobile app
    • Missing key statistics like average response time and sales tracking
    • Limited sophistication in chat management tools

    Top Helpful Reviews

    Custom DBL Designs

    Jan 30, 2026  on Shopify

    I love Shopify but I just struggle navigating it sometimes and I do panic when stuff isn't running correctly

    Hoffreund

    Jan 28, 2026  on Shopify

    Funktioniert einfach klasse. der Kunde kann direkt FRagen stellen und der Händler antwortet aus dem Backend wie auf eine Mail!

    Teddy and Wool

    Jan 26, 2026  on Shopify

    The app works great, but I need to be able to (automatically) translate instant answers to customers language (i.e. Dutch for Dutch customers etc). Please implement this, thank you!

    Fantascticz

    Jan 26, 2026  on Shopify

    I love how I get the message via my private cellphone and my desktop computer at the same time. It makes response time very fast! Thank you!

    Living Towers Florida Keys

    Jan 26, 2026  on Shopify

    So far I'm really happy with it. I like how I can share discounts, see what's in their cart and more. I hope they add more options, like AI replies to certain questions that are not necessarily instant answers as we don't need a dozen or more options available there. However, some questions we are asked often could be answered with trained AI responses like we had in another free chat app we used up until switching to Inbox.

    Livv Activewear

    Jan 22, 2026  on Shopify

    We love using Shopify Inbox at Livv - www.LivvActivewear.co.za. It's the best way to stay in contact with our clients.

    RevEx Gear

    Jan 22, 2026  on Shopify

    The Shopify Inbox app is really great and very helpful. It would be even better if customers could submit their phone number before contacting support. Also, image quality becomes low when sending images, which needs improvement. Other than that, everything is excellent.

    Union Jack Tools

    Jan 20, 2026  on Shopify

    So much simpler and effective than our previous third-party chat (Tawk.io). See the customer contact info and their cart helps so much with product questions. And the mobile app is just perfect for responding quickly. I'm so glad Shopify integrated this and offers a free solution to a common problem.

    ゆったり・あったか靴下 - 想いやり -

    Jan 16, 2026  on Shopify

    非常に重宝しています。 お客様も問い合わせがし易く、過去の問い合わせや経過を確認しやすくとても便利です。

    NFit2Go

    Jan 15, 2026  on Shopify

    hasta el momento me atendieron normar esperemos que llegue el paquete para ver si me ayudan con los daños, espero y la caja llegue bien para no tener que pedir ayuda

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