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Shopify Inbox logo

Shopify Inbox

Develop by Shopify
Free plan available
  • Verified
  • Connect with shoppers and drive sales with chat

    Product recommendations
    Seamless workflow integration
    Live customer chat
    Automated replies
    Customer profile insights
    Conversation management

    About Shopify Inbox

    Launched Aug 13, 2019

    Categories

    Built by Shopify

    Face Age AI Skin Analysis Quiz logo
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    Description

    Acquire new customers and close sales by connecting with shoppers in chat.

    Shopify Inbox is a free messaging tool that lets you chat with customers as they shop. While you chat, use live customer information like products viewed, what’s in their cart, and past orders to tailor messages to your customer. Upsell by recommending products or offering discounts to increase order value. Quicker responses can increase conversion by up to 69%—help customers faster with Inbox’s AI-powered instant answers and suggested replies.

    Shopify Inbox is a free messaging tool that lets you chat with customers as they shop. While you chat, use live customer information like products viewed, what’s in their cart, and past orders to tailor messages to your customer. Upsell by recommending products or offering discounts to increase order value. Quicker responses can increase conversion by up to 69%—help customers faster with Inbox’s AI-powered instant answers and suggested replies. more
    • Add chat to your store with a seamless workflow in Shopify.
    • Answer questions quickly with AI-powered suggested replies.
    • Quickly understand who customers are with profile and cart details.
    • Send product recommendations, photos, and discounts without leaving the chat.
    • Automate greetings, contact capture, and FAQs to save you and your buyers time.

    Pros

    • Free messaging tool that integrates with Shopify
    • Allows chat with customers while they shop, leveraging live customer information
    • Enables product recommendations and offering discounts through chat
    • Automated responses, FAQs, and personalized greetings to save time
    • Manages chat from online store and Shop app in one place
    • Identifies customer profile and cart details for better service
    • Spam identification and option to block senders
    • Convenient interface that centralizes customer communications
    • Supports automated and manual replies, making it versatile
    • Improves customer service process and ensures no leads are lost
    • Easy to use on mobile, improving response time
    • Integration with Shopify platform is seamless
    • Quick Replies feature saves time on frequent questions

    Cons

    • Search function could be improved
    • Lack of ability to star or categorize conversations
    • Issues accessing messages intermittently
    • Notifications fill email inbox unnecessarily
    • Spam from companies offering Shopify services
    • Occasional 404 errors on mobile app
    • Missing key statistics like average response time and sales tracking
    • Limited sophistication in chat management tools

    Top Helpful Reviews

    AJN BOOKS

    May 12, 2025  on Shopify

    This is a good app, many customers contact through it. It makes it easy to guide them. There is also a lot of potential for sales to increase on the online store. AJN Books

    meteorologyshop

    May 09, 2025  on Shopify

    "Sie ermöglicht eine integrierte Kundenkommunikation innerhalb des Shopify-Systems. Zusätzlich wünschenswert wäre eine Kalenderfunktion, um Termine und Erinnerungen für weitere Kundenaktivitäten zu verwalten."

    halfpricedmacs

    May 08, 2025  on Shopify

    I love that this allows me to work from my phone so easily to manage support chats. I really wish that we would be allowed to have quick replies with more than 350 characters. I have a lot of support questions that could use much longer responses that are pre-filled, but i have to go to my customer support system & copy the responses to bring over, which takes some time. I also wish that we could see which instant answers caused sales to happen, so we had a better grasp on which instant answers to keep and what to else to test!

    Chez Sylvie Naturals

    May 06, 2025  on Shopify

    The Fraudulent Scam messages must be trashed. The algorithm can check the sender's url - for example one fraudulent sender was from Florida claiming I charged his credit card...the software can check and see that the sender did not order anything. The majority of customers who will contact me will hit the contact button and be inquiring about products. If they are a legitimate purchaser then the algorithm can see that.

    Modern Bungalow

    May 06, 2025  on Shopify

    It's a respectable chat app. Easy to setup, and the notifications are timely. On occasion we have challenges launching the phone app on Android, but 90% of the time it's perfect. We have several people who do use the chat. It would be great if you could "claim" a chat, or see if another person in your organization is typing. This would prevent the times when two or three people all answer at the same time.

    Yellow Label Co LLC

    May 04, 2025  on Shopify

    I would love to have it start automating reponses using AI. By linking with chatgbt it would be so so helpful. When will we see this?

    Campbell Vintage

    May 02, 2025  on Shopify

    The app is not too bad. But it would be great if the customer could enter their mobile number as well so we gould text back as a backup. Is this possible?

    Charmed Creations LLC

    Apr 29, 2025  on Shopify

    Really helpful for live chatting with customers in need of help. I've used this app for several years and always get chats that turn into sales. I think making contact super easy for customers really helps them trust our site.

    Angioletti Designs

    Apr 28, 2025  on Shopify

    It's great that you can search your messages now, that wasn't always the case and presented a major issue. One thing that is a bit confusing is that notifications sometimes go to my personal email and sometimes show up in the Shopify mail, it makes it difficult to find messages at times since searches don't bring up the email. It would also be great to have the possibility to have a link to all correspondence in the order itself, this would make it a lot quicker to access and avoid confusion.

    SEXSENSE

    Apr 25, 2025  on Shopify

    Klappt super. Die Nachrichten kommen in Echtzeit. Und mit der automatischen Antwort und der Weiterleitung nach 15Minuten sind auch zeitversetzte Länder nicht der Gefahr ausgesetzt verloren zu gehen.

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