L'application est simple et intuitive. On reçoit une notification de suite. Les échanges sont en temps réels. Très bien ! Je recommande !

The AI generated responses are actually useful and fairly accurate. It is even accurate when it responds to clients in my native language.

Excelente, me gusta. Muy fácil de utilizar y la gente entiende muy rápido como funciona. Me gusta, lo único que trabajaría a futuro sería implementera IA.

I’ve been using Shopify Inbox for about three weeks now, and it has already exceeded my expectations! First of all, the app integrates seamlessly with the Shopify admin and my Dawn theme: no complicated setup or long connections—everything works right out of the box. The interface is intuitive, and the clean, modern design allowed me to learn all the features instantly, so I can focus on chatting with customers instead of navigating extra settings. The AI-powered reply suggestions are a real game-changer: they save time and help me craft quick, well-phrased responses to customer inquiries. I used to spend minutes typing out standard replies, but now the system suggests relevant options that I can either send as-is or tweak to match my style. This is especially valuable when I’m juggling conversations with multiple potential buyers at once. Another huge plus is having transparent, real-time customer info directly in the chat: I can see their profile, browsing history, and even what’s in their cart. Thanks to this, I can immediately offer personalized product recommendations or discounts, which has noticeably increased my conversion rates already. Plus, I can send product links, images, and coupons right from the chat window no need to switch to other sections. Finally, the automation features welcome messages, contact capture, basic FAQs are all set up in just a few clicks. I’ve configured an auto-responder for questions about delivery times and returns, as well as an automatic coupon dispatch for first-time inquiries. This saves me serious time and helps me maintain customer loyalty even when I’m temporarily offline. Overall, after just three weeks, Shopify Inbox has proven to be an indispensable tool for my store: convenient, feature-rich, and reliable. I highly recommend it to anyone who wants to speed up and improve customer support without losing the simplicity of working within the familiar admin interface.

Unfortunately the instant answers cannot be translated. So they are useless in multi-language shops. Also AI-generated answers (to frequently asked questions) are lacking. Pro: Setup quick and easy.

This app is very helpful for providing meaningful and helpful responses to our customers and others with interest in our product.

Great app, improved my conversion rate a bit. Can set it up with the mobile app to get push notifications directly to your phone so you never miss a question. This leads to more sales and brand loyalty. Highly recommend this app.

I like the fact that the App knows when it's a Spam email and adjusts accordingly to keep my Store safe from those who want to try and do financial harm. I also like the fact that the Shopify Platform is a one-stop shop for all my needs to make the maneuverings that make it much better easier and faster.

Loved how easy to use the application , and variety of options to reply customers , Also variety of reaching out when you receive a message, Thanks

Best Free Chat Support App Shopify Inbox is the best customer support and AI chat app I’ve used. It’s completely free and perfect for website owners. Easy to set up, helps engage customers in real-time, and boosts sales. The support experience is smooth and professional—highly recommended!