This app provides an additional way for customers to reach me and ask questions - particularly those who might be hesitant about sending an email and choose to scroll on by. I love that this app is simple to use, free, doesn't require my full attention or attendance, and allows both sides to upload photos, which is particularly handy with my business. (I sell mending supplies and it really helps to see what customers are trying to mend, in order to provide them with the best service.) I also love the phone app in particular. I work part time and can easily respond to messages from my phone when I'm out and about. Or on my phone from bed (when I wake up and see messages from other time zones)! Not all Inbox conversations convert to sales, but I find that the questions people ask here are still useful and help me update my product descriptions, and I often use the Q&A as content for my newsletters and social media. People ask me questions via Inbox far more than via my product-page "ask a question" tabs.

AWFUL! Had SO many customers tell me that after opening an inquiry with this app that they couldn't get out of it no matter what they did, and they couldn't get back to my site. So I tried it myself and it happened to me too! I read in several groups that this has been an ongoing problem for 2 years!! So I uninstalled!

This is great for capturing people who have questions and they're sitting at the Cart page. I can answer questions quickly to help conversions.

We mostly use the offline email feature, and it works great! Easy to manage messages and stay connected with customers. Highly recommend!

Shopify Inbox is an excellent app! It makes communication with our customers so much easier, allowing questions to be answered quickly without the need for tickets or any external communication channels outside the store. We at TaskRevolution highly recommend this app. Real-time support is a game-changer and greatly improves the customer experience, keeping everything simple and fast. The only thing we’d love to see in the future is a light/dark theme option, as the app currently only supports the light theme. Overall, an amazing tool we’re happy to keep using!

great communication tool, organized, tailored for teams, and mobile. I like that messages are tagged with approximate geolocation for better assessment.

This app has come in handy for our business. We have a auto message setup that lets customers know we're busy and will get back asap.

I would like a PC/Mac app that pops up when there is a chat initiated. The browser notifications are not enough.

Reply emails to customers are sent from a random generated email address causing them to end up in their spam folder. Unfortunately there is no functionality within the app to change to your own branding. Example of 'sent from' email addess below. xl9krl0ub6u4ftbrbxgzamce7bbo6x5lmdrcyeuw1fe0evhvwp7f.....lr321ih@messaging.shopifyemail.com

It's great for a free service! You can set up automated questions and it suits our needs. Would be great if the alert when a customer asks a question worked better. It often doesn't work so you don't know someone is there, but we do have an email that comes through - so we try to watch the inbox. Still, we had this issue with our previous paid provider and this is free :)