Shopify Inbox is a simple and intuitive tool that helps streamline customer interactions. It provides clear insights into buyer information, with easy access to historical records and the ability to track whether visitors are online or offline. Additionally, its product recommendation feature enhances the customer experience. However, it could be even better with an automatic translation function to cater to international customers and an option to paste screenshots for a more visual approach to communication. Overall, it’s a highly effective tool for managing customer service and enhancing engagement.

Komisch finde ich, das man heute 13.11.2025 keine Emails versenden konnte. Ich konnte keine Nachrichten beantworten. Alle Aktualisierungen der App, habe ich gemacht:-((

L'application est très pratique et très facile d'utilisation. Elle est amélioré et mise à jour régulièrement avec de nouvelles fonctionnalités qui facilitent son utilisation. Merci

First time users of Shopify Inbox - we're a day in and it's working great so far. Very convenient way to communicate with customers.

I love this app!! It has made it easy for my customers, both new and existing, to contact me with questions. I love how I can have instant answers to my FAQ's always available so I'm no longer answering FAQ's by email anymore.

Manchmal wird bei geschlossener App angezeigt, dass es noch offene Nachrichten gibt (der rote Kreis mit einer 1 darin), obwohl alle Nachrichten bereits bearbeitet wurden.

I was unaware but it is a good thing to have. I know that there has been some interaction with my site.

Need to be able to customise things abit. CSS would be nice but adding a logo/image into the chat header would be great too.

great tool sometimes a little annoying but if you take the time to write the messages you want it works a treat

wish it had more customization features given how long it's been out but overall it's decent. Better than mixing in customer messages into my inbox.