It's really glitchy. There is no doubt that it is a powerful conversion tool, but it's far too glitchy with messages not loading or coming through instantly, meaning the customer drops off whilst waiting for a response. The AI auto messaging feature is also poor, if you start typing a message, the AI auto message feature will then completely overwrite your message.

Working great and already getting positive feedback from customers on the excellent customer support!

A little glitchy and often does not load, forcing one to log in to Shopify to access the app. Time-consuming! When it works smoothly, it is excellent and allows me to have real-time conversations with customers. But it still needs work to function smoothly and consistently. The phone app on Android is especially temperamental.

Great for keeping in touch with current and potential customers. On Apple devices you can bypass focus modes to ensure messages come through without delay.

I love that you are notified immediately when a customer writes in and I'm able to take care of there needs immediately. I feel like I'm able to give great customer service.

All good, it does what it should do. The only problem, but I think it's more of a Shopify issue, is that sometimes on the mobile app it does randomly log out and I can't know, so I stop receiving notifications.

Great feature. The only thing that I'd suggest is the ability for merchants to contact customers regarding their order, using inbox.

★★★★★ Shopify Inbox is fantastic! The chat messaging is simple, clean, and incredibly easy to use. Navigation is smooth, the design looks great, and installation plus setup took no time at all. Absolutely a 5-star experience! Update: Would like to see Ai added to this. So, we have an automatic reply to customers. I know there's quick replies, but not as good. Still 5 stars though.

★★★★★ Shopify Inbox is fantastic! The chat messaging is simple, clean, and incredibly easy to use. Navigation is smooth, the design looks great, and installation plus setup took no time at all. Absolutely a 5-star experience!

It's good to keep you updated on customer inquiries and having the chat option on your website is a great feature. The AI suggestions need a bit of work and it can be annoying when the AI takes over generating a response when all you want to do is quickly reply - you have to wait till it generates a reply (which is often wrong), delete it, then type your actual response. It would be nice if we could stop the generated response on demand.