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Shopify Inbox logo

Shopify Inbox

Develop by Shopify
Free plan available
  • Verified
  • Connect with shoppers and drive sales with chat

    Product recommendations
    Seamless workflow integration
    Live customer chat
    Automated replies
    Customer profile insights
    Conversation management

    About Shopify Inbox

    Launched Aug 13, 2019

    Categories

    Built by Shopify

    Address

    1720 W Division St, Chicago, IL, 60622, US

    Website Support Portal Privacy policy Tutorial FAQ Document
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    Description

    Acquire new customers and close sales by connecting with shoppers in chat.

    Shopify Inbox is a free messaging tool that lets you chat with customers as they shop. While you chat, use live customer information like products viewed, what’s in their cart, and past orders to tailor messages to your customer. Upsell by recommending products or offering discounts to increase order value. Quicker responses can increase conversion by up to 69%—help customers faster with Inbox’s AI-powered instant answers and suggested replies.

    Shopify Inbox is a free messaging tool that lets you chat with customers as they shop. While you chat, use live customer information like products viewed, what’s in their cart, and past orders to tailor messages to your customer. Upsell by recommending products or offering discounts to increase order value. Quicker responses can increase conversion by up to 69%—help customers faster with Inbox’s AI-powered instant answers and suggested replies. more
    • Add chat to your store with a seamless workflow in Shopify.
    • Answer questions quickly with AI-powered suggested replies.
    • Quickly understand who customers are with profile and cart details.
    • Send product recommendations, photos, and discounts without leaving the chat.
    • Automate greetings, contact capture, and FAQs to save you and your buyers time.

    Pros

    • Free messaging tool that integrates with Shopify
    • Allows chat with customers while they shop, leveraging live customer information
    • Enables product recommendations and offering discounts through chat
    • Automated responses, FAQs, and personalized greetings to save time
    • Manages chat from online store and Shop app in one place
    • Identifies customer profile and cart details for better service
    • Spam identification and option to block senders
    • Convenient interface that centralizes customer communications
    • Supports automated and manual replies, making it versatile
    • Improves customer service process and ensures no leads are lost
    • Easy to use on mobile, improving response time
    • Integration with Shopify platform is seamless
    • Quick Replies feature saves time on frequent questions

    Cons

    • Search function could be improved
    • Lack of ability to star or categorize conversations
    • Issues accessing messages intermittently
    • Notifications fill email inbox unnecessarily
    • Spam from companies offering Shopify services
    • Occasional 404 errors on mobile app
    • Missing key statistics like average response time and sales tracking
    • Limited sophistication in chat management tools

    Top Helpful Reviews

    Hendrik Kleinwächter

    Oct 08, 2025  on Shopify

    Es ist wirklich eine Super App. Sie lässt sich super einfach einrichten und funktioniert zuverlässig und ist dabei super übersichtlich. Es hat meine Art mit meinen Kunden zu kommunizieren um welten verbessert und auch die Reaktionszeiten konnte ich so drastisch reduzieren.

    Linden and Green

    Oct 02, 2025  on Shopify

    Gayet guzel, verimli calisiyor. Yapay zeka destekli bir musteri temsilcisi botu sistemi hayata gecirilse super olur.

    Weston Outdoor Gear

    Oct 01, 2025  on Shopify

    Works great although the AI is annoying for me. But I am a very small shop so I still like to hand respond to everything.

    HALOdesignsSHOP

    Sep 24, 2025  on Shopify

    Pro: I love the functionality of it it's easy to use interface on my desktop and phone. I like that I can attach multiple items, which is great for me since I send proofs for approval for every order. Cons: 1. The saved quick reply options has too low of a character limit. 2. I hate that "enter" sends the message instead of going to the next line. 3. I hate all the spam emails I get that seems to be connected to the app. 4. I wish I could initiate a conversation with someone who submitted an order, rather than need them to reach out first.

    QuietAura

    Sep 17, 2025  on Shopify

    Excellent free chat for Shopify. Install → on-site widget live in minutes. I can see a shopper’s cart and order history, send product suggestions/discounts, and use saved responses. Clean UI, works with the latest themes, and customers actually reply. Five stars

    Artimia

    Sep 16, 2025  on Shopify

    This app is incredible — having a live chat on your store that lets customers and visitors contact you effortlessly, you receiving the messages through both the mobile app and website, is pure genius. Even better, the AI-powered suggested responses — generated in real time as clients type and send their messages, while considering both the ongoing conversation and the entire store context — are truly impressive. I recommend it to all store owners.

    Akara Labs

    Sep 11, 2025  on Shopify

    Very handy but could do with being able to create instant throw away single use discount codes in the chat window. Also, being able to create and manage a customers cart, including discounts etc would be very useful.

    59Balloons

    Sep 11, 2025  on Shopify

    Inbox works well. It even will answer in other languages though I have to translate these to understand what the answer is saying that is being generated.

    Lacqua Dolce Perfumes Inc.

    Sep 07, 2025  on Shopify

    This is a great inbox and i love that its contained inside the app. It works great and helps me keep up with my customers questions and concerns.

    Catalog The Past

    Sep 04, 2025  on Shopify

    Very easy to set up and use. I love that I can download the app and receive notifications on my phone!

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