This is a good app, many customers contact through it. It makes it easy to guide them. There is also a lot of potential for sales to increase on the online store. AJN Books

"Sie ermöglicht eine integrierte Kundenkommunikation innerhalb des Shopify-Systems. Zusätzlich wünschenswert wäre eine Kalenderfunktion, um Termine und Erinnerungen für weitere Kundenaktivitäten zu verwalten."

I love that this allows me to work from my phone so easily to manage support chats. I really wish that we would be allowed to have quick replies with more than 350 characters. I have a lot of support questions that could use much longer responses that are pre-filled, but i have to go to my customer support system & copy the responses to bring over, which takes some time. I also wish that we could see which instant answers caused sales to happen, so we had a better grasp on which instant answers to keep and what to else to test!

The Fraudulent Scam messages must be trashed. The algorithm can check the sender's url - for example one fraudulent sender was from Florida claiming I charged his credit card...the software can check and see that the sender did not order anything. The majority of customers who will contact me will hit the contact button and be inquiring about products. If they are a legitimate purchaser then the algorithm can see that.

It's a respectable chat app. Easy to setup, and the notifications are timely. On occasion we have challenges launching the phone app on Android, but 90% of the time it's perfect. We have several people who do use the chat. It would be great if you could "claim" a chat, or see if another person in your organization is typing. This would prevent the times when two or three people all answer at the same time.

I would love to have it start automating reponses using AI. By linking with chatgbt it would be so so helpful. When will we see this?

The app is not too bad. But it would be great if the customer could enter their mobile number as well so we gould text back as a backup. Is this possible?

Really helpful for live chatting with customers in need of help. I've used this app for several years and always get chats that turn into sales. I think making contact super easy for customers really helps them trust our site.

It's great that you can search your messages now, that wasn't always the case and presented a major issue. One thing that is a bit confusing is that notifications sometimes go to my personal email and sometimes show up in the Shopify mail, it makes it difficult to find messages at times since searches don't bring up the email. It would also be great to have the possibility to have a link to all correspondence in the order itself, this would make it a lot quicker to access and avoid confusion.

Klappt super. Die Nachrichten kommen in Echtzeit. Und mit der automatischen Antwort und der Weiterleitung nach 15Minuten sind auch zeitversetzte Länder nicht der Gefahr ausgesetzt verloren zu gehen.