I love this app!! It has made it easy for my customers, both new and existing, to contact me with questions. I love how I can have instant answers to my FAQ's always available so I'm no longer answering FAQ's by email anymore.

Manchmal wird bei geschlossener App angezeigt, dass es noch offene Nachrichten gibt (der rote Kreis mit einer 1 darin), obwohl alle Nachrichten bereits bearbeitet wurden.

I was unaware but it is a good thing to have. I know that there has been some interaction with my site.

Need to be able to customise things abit. CSS would be nice but adding a logo/image into the chat header would be great too.

great tool sometimes a little annoying but if you take the time to write the messages you want it works a treat

This app desperately needs inbound email capabilities. Once they have that I'll switch from Intercom. But until then, its just not featured enough to make the switch!

wish it had more customization features given how long it's been out but overall it's decent. Better than mixing in customer messages into my inbox.

working properly with basic functionnalities. We would like it to be more advanced but it's ok as a base

Es ist wirklich eine Super App. Sie lässt sich super einfach einrichten und funktioniert zuverlässig und ist dabei super übersichtlich. Es hat meine Art mit meinen Kunden zu kommunizieren um welten verbessert und auch die Reaktionszeiten konnte ich so drastisch reduzieren.

Gayet guzel, verimli calisiyor. Yapay zeka destekli bir musteri temsilcisi botu sistemi hayata gecirilse super olur.

Works great although the AI is annoying for me. But I am a very small shop so I still like to hand respond to everything.

Pro: I love the functionality of it it's easy to use interface on my desktop and phone. I like that I can attach multiple items, which is great for me since I send proofs for approval for every order. Cons: 1. The saved quick reply options has too low of a character limit. 2. I hate that "enter" sends the message instead of going to the next line. 3. I hate all the spam emails I get that seems to be connected to the app. 4. I wish I could initiate a conversation with someone who submitted an order, rather than need them to reach out first.

Excellent free chat for Shopify. Install → on-site widget live in minutes. I can see a shopper’s cart and order history, send product suggestions/discounts, and use saved responses. Clean UI, works with the latest themes, and customers actually reply. Five stars

This app is incredible — having a live chat on your store that lets customers and visitors contact you effortlessly, you receiving the messages through both the mobile app and website, is pure genius. Even better, the AI-powered suggested responses — generated in real time as clients type and send their messages, while considering both the ongoing conversation and the entire store context — are truly impressive. I recommend it to all store owners.

Very handy but could do with being able to create instant throw away single use discount codes in the chat window. Also, being able to create and manage a customers cart, including discounts etc would be very useful.

Inbox works well. It even will answer in other languages though I have to translate these to understand what the answer is saying that is being generated.

This is a great inbox and i love that its contained inside the app. It works great and helps me keep up with my customers questions and concerns.

Very easy to set up and use. I love that I can download the app and receive notifications on my phone!

It has some additional features like customer details, customers activity on the website which are available as part of the conversation. This makes it easy to answer customer queries

This app provides an additional way for customers to reach me and ask questions - particularly those who might be hesitant about sending an email and choose to scroll on by. I love that this app is simple to use, free, doesn't require my full attention or attendance, and allows both sides to upload photos, which is particularly handy with my business. (I sell mending supplies and it really helps to see what customers are trying to mend, in order to provide them with the best service.) I also love the phone app in particular. I work part time and can easily respond to messages from my phone when I'm out and about. Or on my phone from bed (when I wake up and see messages from other time zones)! Not all Inbox conversations convert to sales, but I find that the questions people ask here are still useful and help me update my product descriptions, and I often use the Q&A as content for my newsletters and social media. People ask me questions via Inbox far more than via my product-page "ask a question" tabs.