It's really glitchy. There is no doubt that it is a powerful conversion tool, but it's far too glitchy with messages not loading or coming through instantly, meaning the customer drops off whilst waiting for a response. The AI auto messaging feature is also poor, if you start typing a message, the AI auto message feature will then completely overwrite your message.

Working great and already getting positive feedback from customers on the excellent customer support!

A little glitchy and often does not load, forcing one to log in to Shopify to access the app. Time-consuming! When it works smoothly, it is excellent and allows me to have real-time conversations with customers. But it still needs work to function smoothly and consistently. The phone app on Android is especially temperamental.

Great for keeping in touch with current and potential customers. On Apple devices you can bypass focus modes to ensure messages come through without delay.

I love that you are notified immediately when a customer writes in and I'm able to take care of there needs immediately. I feel like I'm able to give great customer service.

Great feature. The only thing that I'd suggest is the ability for merchants to contact customers regarding their order, using inbox.

All good, it does what it should do. The only problem, but I think it's more of a Shopify issue, is that sometimes on the mobile app it does randomly log out and I can't know, so I stop receiving notifications.

★★★★★ Shopify Inbox is fantastic! The chat messaging is simple, clean, and incredibly easy to use. Navigation is smooth, the design looks great, and installation plus setup took no time at all. Absolutely a 5-star experience! Update: Would like to see Ai added to this. So, we have an automatic reply to customers. I know there's quick replies, but not as good. Still 5 stars though.

★★★★★ Shopify Inbox is fantastic! The chat messaging is simple, clean, and incredibly easy to use. Navigation is smooth, the design looks great, and installation plus setup took no time at all. Absolutely a 5-star experience!

It's good to keep you updated on customer inquiries and having the chat option on your website is a great feature. The AI suggestions need a bit of work and it can be annoying when the AI takes over generating a response when all you want to do is quickly reply - you have to wait till it generates a reply (which is often wrong), delete it, then type your actual response. It would be nice if we could stop the generated response on demand.

No issues, like that ai drafts responses, that over time are getting better and better and i often just have to push send when I answer queries now.

Hello! The only drawback of this application is that there is no exit button on the mobile version. If you want to exit, you have to exit the entire website? Looking forward to the later optimization!

I didn't realize it wasn't automatic messages. So I haven't been checking. Now that I know how to use it properly I will make the best use out of my inbox and I'm sure I will see an improvement in sales.

恕我直言有时候的体验很差，因为根本加载不出来，我可以确信不是我的网络的问题

I would like to see Ai in the automated responses. It's nice to have to help draft a response, but would be even better to have automated as soon a s a customer chats.

Train your AI replies and it gives adequate first answers - rest is up to you but it's quite good at giving suggestions

So far so great - now to see if it works - I am reasonably sure it will - the hitch will be how often I can check it and follow up. More stars with more time. Your online assistant was also very helpful. R.

Komisch finde ich, das man heute 13.11.2025 keine Emails versenden konnte. Ich konnte keine Nachrichten beantworten. Alle Aktualisierungen der App, habe ich gemacht:-((

Shopify Inbox is a simple and intuitive tool that helps streamline customer interactions. It provides clear insights into buyer information, with easy access to historical records and the ability to track whether visitors are online or offline. Additionally, its product recommendation feature enhances the customer experience. However, it could be even better with an automatic translation function to cater to international customers and an option to paste screenshots for a more visual approach to communication. Overall, it’s a highly effective tool for managing customer service and enhancing engagement.

L'application est très pratique et très facile d'utilisation. Elle est amélioré et mise à jour régulièrement avec de nouvelles fonctionnalités qui facilitent son utilisation. Merci