Never had a problem with it but would like some sort of notification like a ding dong to know ive received a message. perhaps there is a feature and i dont know about it?

Telling merchants to deal with Shopify's decision to stop supporting Shop Chat is ridiculous. I will remove Shopify inbox from my store rather than continue having customers believe they are sending messages to me, when, in fact, I cannot even access those messages.

Solid Product and it works well for our store. I find the AI responses are usually solid for my products and a great jumping off point for a response.

Makes such a difference having Shopify inbox as a separate app on my phone so I can essentially be available 24/7 as a one man band. Definitely lead to a large number of sales.

Nice App, I like this app very much, Why spend more money any other app shopify provide best app which are free and its work best.

お客様とコミュニケーションをとるのにとても便利です。クイック回答などで自動応答もできるし、チャットが切れてもメールでつながるので安心です。手放せないアプリです。

Shopify did a great job creating this chat app for Shopify stores. It integrates seamless to your Shopify store. Best feature is it's free!

I definitely recommend this software, it has helped me solve a lot of basic customer problems, free to use, great.

The AI response suggestions adapt to your answers which makes it human like. saves heaps of time and most of the time i am happy with the response and just hit enter.

Una interfaz muy amable y sencilla, la manera mas prractica de estar en contacto con tus clientes, muy recomendable!!

The reason I like it is that visitors seem to be more inclined to use chat than call on the phone, so we are able to engage them more readily.

Good but for some reason, I'm unable to reply on my phone. I'm able to type but not hit enter to reply to the customer.

Facile ed intuitivo da utilizzare. Molto utile il fatto che fa vedere il prodotto dal quale è stata mandata la richiesta, il che facilità il processo.

Estou fazendo o primeiro teste e estou gostando, porém não sabia que devia deixar o app aberto para ser notificada de conversas. Agora vou deixar. Obrigada!

excelente aplicación, permite la organización de las solicitudes cuando estamos fuera de linea y ni hablar en tiempo real, nos encanta...

E muito prática mas falta a tradução automática, no meu caso que trabalho com vários países tenho que recorrer ao google tradutor o que demora muito tempo ...

This app is easy to speak with potential customers and clients. It's also easy to update instant replies messages. I'm really liking this app.

Simple to use and a great tool to help customers directly communicate with us on their favorite product.

Great functionality, but honestly the UI looks like its built by kindergarden pre-school kids. Very disappointed for something built by Shopify actual staff. No way to further customize floating widget button, intrusively too large for Desktop & Mobile. No way to set what and how the button is displayed. No way to set where to display. Added functionality to further customize the look, size of widget & how it is embedded in the pages would push this to 5star app. Currently its really fundamental and lacking.

We just made the switch over to inbox, and while you can set hours for chat, it doesn't mean anything apparently because it still sends push notifications to your phone even at 2am, outside of the hours set in the app settings. Super annoying. Seems like a pretty basic issue that should be figured out.