It's good to keep you updated on customer inquiries and having the chat option on your website is a great feature. The AI suggestions need a bit of work and it can be annoying when the AI takes over generating a response when all you want to do is quickly reply - you have to wait till it generates a reply (which is often wrong), delete it, then type your actual response. It would be nice if we could stop the generated response on demand.

No issues, like that ai drafts responses, that over time are getting better and better and i often just have to push send when I answer queries now.

Hello! The only drawback of this application is that there is no exit button on the mobile version. If you want to exit, you have to exit the entire website? Looking forward to the later optimization!

I didn't realize it wasn't automatic messages. So I haven't been checking. Now that I know how to use it properly I will make the best use out of my inbox and I'm sure I will see an improvement in sales.

恕我直言有时候的体验很差，因为根本加载不出来，我可以确信不是我的网络的问题

I would like to see Ai in the automated responses. It's nice to have to help draft a response, but would be even better to have automated as soon a s a customer chats.

Train your AI replies and it gives adequate first answers - rest is up to you but it's quite good at giving suggestions

So far so great - now to see if it works - I am reasonably sure it will - the hitch will be how often I can check it and follow up. More stars with more time. Your online assistant was also very helpful. R.

Komisch finde ich, das man heute 13.11.2025 keine Emails versenden konnte. Ich konnte keine Nachrichten beantworten. Alle Aktualisierungen der App, habe ich gemacht:-((

Shopify Inbox is a simple and intuitive tool that helps streamline customer interactions. It provides clear insights into buyer information, with easy access to historical records and the ability to track whether visitors are online or offline. Additionally, its product recommendation feature enhances the customer experience. However, it could be even better with an automatic translation function to cater to international customers and an option to paste screenshots for a more visual approach to communication. Overall, it’s a highly effective tool for managing customer service and enhancing engagement.

L'application est très pratique et très facile d'utilisation. Elle est amélioré et mise à jour régulièrement avec de nouvelles fonctionnalités qui facilitent son utilisation. Merci

First time users of Shopify Inbox - we're a day in and it's working great so far. Very convenient way to communicate with customers.

I love this app!! It has made it easy for my customers, both new and existing, to contact me with questions. I love how I can have instant answers to my FAQ's always available so I'm no longer answering FAQ's by email anymore.

Manchmal wird bei geschlossener App angezeigt, dass es noch offene Nachrichten gibt (der rote Kreis mit einer 1 darin), obwohl alle Nachrichten bereits bearbeitet wurden.

I was unaware but it is a good thing to have. I know that there has been some interaction with my site.

Need to be able to customise things abit. CSS would be nice but adding a logo/image into the chat header would be great too.

great tool sometimes a little annoying but if you take the time to write the messages you want it works a treat

This app desperately needs inbound email capabilities. Once they have that I'll switch from Intercom. But until then, its just not featured enough to make the switch!

wish it had more customization features given how long it's been out but overall it's decent. Better than mixing in customer messages into my inbox.

working properly with basic functionnalities. We would like it to be more advanced but it's ok as a base