really helpful for answering customer questions, and live chatting with customers as needed, as well as follow up emails

Only been using the app for a few days, but seems to be simple to use, well thought through and effective.

At least this app works for what it's supposed to. My experience with add on apps to Shopify has been pretty dismal. This app works and puts important messages right in your store where they need to be.

I do not recommend - We have been getting explicit videos for a week on this app, and there is no way to block people via IP or other means, or a way to prevent people from uploading files. This individual just uses fake emails and floods our inbox. Like usual, Shopify support is not helpful. Exploring other apps.

Shopify Inbox! It's like that friend who shows up to the party, instantly makes everything easier, and somehow manages to charm everyone. Super easy to set up—like assembling a LEGO set with just five pieces! I swear I blinked and it was ready to go. If you’re looking for smooth sailing in customer chats, this is your ship!

Very useful and helpful. You can guide your customers from anywhere from your phone so it will give you access 24/7 to your business and customer service.

I love this app it has been a big help with communicating and a reassurance factor with my customers. gives a more personal shopping experience.

We recently started using this Shopify chat app, and it has been a game-changer for our store! The integration with Shopify's backend is absolutely flawless, making it incredibly easy to manage customer interactions directly from our admin dashboard. The app's user interface is clean and intuitive, allowing our team to respond to customer queries in real time without needing to switch between platforms. Features like automated responses and quick replies save us so much time, and the chat history being synced with Shopify orders helps us provide personalized support effortlessly. It has significantly improved our customer communication and even boosted our conversion rates. Highly recommended for any Shopify store owner looking for a reliable and efficient chat solution!

Ho recentemente iniziato a usare Shopify Inbox per gestire le comunicazioni con i miei clienti e sono molto soddisfatto. L'app è molto intuitiva e facile da configurare, permettendomi di rispondere rapidamente alle domande dei clienti direttamente dal mio smartphone o computer. La possibilità di integrare anche le chat di Facebook Messenger e SMS è davvero comoda e centralizza tutte le comunicazioni in un unico posto. La funzione di risposte rapide e i messaggi predefiniti mi aiutano a risparmiare tempo nelle conversazioni più frequenti. Consiglio vivamente questa app a chiunque gestisca un negozio online e desideri migliorare la comunicazione con i clienti in modo semplice ed efficiente! 10 stars per chi ha creato questo app.. lo uso per mio shop online www.biba-ricambi.eu

really like this so far! I can see what customers have in their carts and every step of our interactions to keep my records straight.

updated review from 2* - they fixed the issue!! YAY thank you!!! two star review: everything was working fine until two weeks ago. text bar goes all the way to the top now in the mobile app so i cant see anyone’s previous messages. THIS IS HIGHLY INCONVENIENT. i reached out to customer support & they said they will forward to the devs. idk how it’s not fixed yet. there’s been other issues w shopify too. kinda insane they don’t prioritize fixing these bugs as many small businesses rely on them. my shopify worked perfectly about 1 year ago. things seem to keep declining. i’ve never had to contact support so much.

I love the generated AI text, it makes life so much easier, specially when receiving "offers" for website checkup for potential issues. That AI knows how to reply back in a flick denying those offers. I absolutely love it!!!

Easy to use, good AI capability with excellent pre-filled suggested answers to questions. Cons - notifications are poor. You do get a "ping" on desktop that you can easily miss. A constant ring until answered would be better. If it wasn't for the notification on my watch, I would miss lots of customer queries. Also, poor synchronisation with iOS mobile & tablet which show closed conversations as still open.

Great app for customer service. Beware of the barrage of spam you'll receive from marketing firms, but at least you can block senders.

It gets the job done. It sends quick notifications via email and or app. Does what it is supposed to do.

Shopify Inbox is incredibly effective! It makes managing customer inquiries seamless, boosting response time and satisfaction. The integration is smooth, and it keeps all conversations in one place. Highly recommend!

The app works really well, I can answer via desktop or mobile to help customers with any questions, it has helped to secure purchases that may otherwise have been lost.

I love this app. The inbox app has been so helpful to my website. It automatically provides answers to customers and gives suggestions. It is an added asset indeed and provides a unique feature.

Wirklich gute App! Allerdings wäre es super, wenn man weitere Anpassungen vornehmen könnte. Bzw. den "Text Area" von 44px auf 120px höhe erweitern könnte. Wenn man eine Hintergrundfarbe setzt, geht die Text Area ganz schön unter. Also ist nicht sehr accessible.

Bin sehr angetan von der App. Wird von Anfang an von vielen KundInnen genutzt und hat sich positiv auf die Verkäufe ausgewirkt.