Better. Integrated. More efficient than competitor and believe it or not it's Free ! I would definitely pay for Inbox otherwise.

This is one of the best customer messaging systems. It keeps the previous conversation records, which makes it easy to communicate with the customer. The only thing is that you can not send PDF files or Excel invoices.

KLanten apprecieren het directe contact en voor de klantendienst is het een snellere manier ( i vgl met mail) om inzicht te hebben in wie de klant is. We zouden de chat graag kunnen starten vanuit een order in Shopify. Bv wanneer een levering vertraging heeft of een product niet in voorraad is willen we via de chat in contact komen met de klant. Komt dat nog ?

Its a decent free app and will continue to use. Its very basic with no options for ticket agent allocation and no reporting. It shows order and customer information but it doesnt give a link to the product page the customer is looking at, it tells you the page title and then you have to guess

Loathe the automatic opt in on "Shopify Magic" AI responses; on-phone app always shows notifications when there are none. No positive feedback for this app.

God chatfunktion, men jeg kan ikke se noget data/analyser på henvendelserne, svartider osv. - det er rigtig irriterende.

Super happy with this app. I don't care for the automated responses, but I know I just need to go in and figure out how to turn that off. Other than that, I'm thrilled. Thank you so much!

For the most part it does a great job answering questions while we are closed. I am pretty happy with this system.

Would be more recommendable if we get customer contact name along with mail address with every inbox message.

I love Shopify Inbox! There are some, of course, some things that could be improved upon. For example, I'd LOVE it if users could search within the Mail app for messages from specific users or for messages pertaining to specific products or key words. Sometimes I have to research something for a response, and then it's hard to find that particular message again. That being said, it's an amazing tool and it's FREE. It's also fairly user-friendly and simple. Thank you!

This app is Great! I can track down issues customers are having and stay in touch with them through the process. I do wish that you could program in auto responses. To be able to remind people to request a refund using the Refund link In their Order, rather than having to type it out every time when they aren't seeing that option as the correct way to do it rather than asking in an inbox message.

Correspond à mes besoins. Le seul bémol est qu'il manque la traduction pour les questions prédéfinies

I respond to customers' suggestions, comments and questions in a timely manner. It helps to better understand your target audience.

Great for chatting to potential sales customers. More features including translation would be great...

The AI responses are great, but I am having trouble accessing the Shopify Inbox app on my mobile device.

Would be great if we could start email conversations here from an order page. This would help centralize all communications in one place instead of going to our email client and sometimes having clients sending messages to chat and email. Other than that it's extremely simple and works well!

It's really easy and fast to check all the customer info in the profile bar next to the live chat so you don't have to let the chat to manage the orders

is good , but most of the messeges come from people trying to sell sou services about helping you with your wbesite.

It is a fantastic app that has enabled me to answer questions quickly for our customers. The interface is much like texting, and I do truly view it as an asset. Room for improvement: - It would be awesome if an audio reply option was added. - It would be nice if an auto reply feature was enabled, so I could say "Thanks for contacting us! If you don't get a reply right away, we will contact you via email shortly." or something along those lines. We are a small business, and don't have the ability to staff someone to reply immediately around the clock. - The auto AI response feature is frustrating. Every time I go to respond to a message, it never types the first word correctly because it is trying to come up with an AI response instead. If this feature could be a button to press to generate a response for those who want to use it, instead of it being the default, that would be so much better.

Would recommend because it's user-friendly and informative, allows to cancel labels, good customer services.