Wir haben die App seit einigen Wochen im Shop. Die Livechat-Funktion lässt sich leicht in die Webseite integrieren und im Stil wunderbar konfigurieren. Wir haben Chats sowohl über Desktop-PC als auch Smartphone-App geführt, beides problemlos und einfach. Der Funktionsumfang erlaubt größeren Teams das Zuweisen von Anfragen - wir sind so klein, dass wir vieles gar nicht brauchen. Ich hatte unter 10 Livechats, die alle super funktioniert haben. Die wenigen echten Chats sind auch darin begründet, dass Inbox erlaubt, automatisierte Antworten zu erstellen - das wird von unseren Kund:innen sehr gut angenommen, so holen die sich ihre Antworten, einfach selbständig auch außerhalb unserer Servicezeiten. Ich bin überzeugt, dass Inbox uns dabei hilft, Interessenten zu Kunden zu machen.

It would be nice to customize further and set hours where the widget is completely offline, but overall coming from zopim, this is a great tool.

excellent, i have instant access to messages which is great when customers are online with issues. they can be resolved easily and effectively. Fast loading and not laggy. glad i moved to Shopify.

Never had a problem with it but would like some sort of notification like a ding dong to know ive received a message. perhaps there is a feature and i dont know about it?

Telling merchants to deal with Shopify's decision to stop supporting Shop Chat is ridiculous. I will remove Shopify inbox from my store rather than continue having customers believe they are sending messages to me, when, in fact, I cannot even access those messages.

Solid Product and it works well for our store. I find the AI responses are usually solid for my products and a great jumping off point for a response.

Makes such a difference having Shopify inbox as a separate app on my phone so I can essentially be available 24/7 as a one man band. Definitely lead to a large number of sales.

Nice App, I like this app very much, Why spend more money any other app shopify provide best app which are free and its work best.

お客様とコミュニケーションをとるのにとても便利です。クイック回答などで自動応答もできるし、チャットが切れてもメールでつながるので安心です。手放せないアプリです。

Shopify did a great job creating this chat app for Shopify stores. It integrates seamless to your Shopify store. Best feature is it's free!

I definitely recommend this software, it has helped me solve a lot of basic customer problems, free to use, great.

We have tried many other chat apps and this version of Shopify Inbox has been the easiest for my team and customers to use effectively! We felt a drastic increase in use by our customers once we switched to Inbox and my team has easily been able to communicate back and forth resolving issues, answering product questions, and supporting our customers.

The AI response suggestions adapt to your answers which makes it human like. saves heaps of time and most of the time i am happy with the response and just hit enter.

Una interfaz muy amable y sencilla, la manera mas prractica de estar en contacto con tus clientes, muy recomendable!!

The reason I like it is that visitors seem to be more inclined to use chat than call on the phone, so we are able to engage them more readily.

Good but for some reason, I'm unable to reply on my phone. I'm able to type but not hit enter to reply to the customer.

Facile ed intuitivo da utilizzare. Molto utile il fatto che fa vedere il prodotto dal quale è stata mandata la richiesta, il che facilità il processo.

Estou fazendo o primeiro teste e estou gostando, porém não sabia que devia deixar o app aberto para ser notificada de conversas. Agora vou deixar. Obrigada!

excelente aplicación, permite la organización de las solicitudes cuando estamos fuera de linea y ni hablar en tiempo real, nos encanta...

E muito prática mas falta a tradução automática, no meu caso que trabalho com vários países tenho que recorrer ao google tradutor o que demora muito tempo ...