Extremely intuitive - like, mind-blowing. I use various AI platforms frequently and this was impressive.

This keeps all our communication in one place and is a great tool for hashing out details for custom pieces. The AI response suggestions are decent as well for quick communication about one off questions if needed.

Great little addition and easy to manage app. Would be even better if there was a notification of msg and how long they have been waiting. Highly recommend!

I love this feature as it helps us connect with customers world wide. They message us and we can answer to their enquiries.

It's great being able to add this to our customer service game without having to add another subscription to our operations. Other apps may offer more (I wouldn't know) but this is a great option to have without investing time, money and effort into getting chat going.

the app works well , but sometime it creates more then one conversation for a single customer , which makes hard to chat , as some messages were on different chat and some on other. for the mobile app , i would need a message notification sound of my choice or atleast a sound that is loud enough to hear , sometimes i miss customers messages because of low notification sound. other then this , the app works well

werkt prettig, standaard antwoorden maken en dus vlot gespreksdelen te maken. Herkenbaar geluidje als er een bericht binnenkomt op PC en Mobiel. Superhandig.

Q&Aも追加できて、チャットを開始する前に解決方法を提供できるのでチャットをオープンする回数が減ったと思う。

I would definitely recommend this app to Shopify users, its easy to use and the AI seemlessly answers for you if you're not online.

Wir haben die App seit einigen Wochen im Shop. Die Livechat-Funktion lässt sich leicht in die Webseite integrieren und im Stil wunderbar konfigurieren. Wir haben Chats sowohl über Desktop-PC als auch Smartphone-App geführt, beides problemlos und einfach. Der Funktionsumfang erlaubt größeren Teams das Zuweisen von Anfragen - wir sind so klein, dass wir vieles gar nicht brauchen. Ich hatte unter 10 Livechats, die alle super funktioniert haben. Die wenigen echten Chats sind auch darin begründet, dass Inbox erlaubt, automatisierte Antworten zu erstellen - das wird von unseren Kund:innen sehr gut angenommen, so holen die sich ihre Antworten, einfach selbständig auch außerhalb unserer Servicezeiten. Ich bin überzeugt, dass Inbox uns dabei hilft, Interessenten zu Kunden zu machen.

It would be nice to customize further and set hours where the widget is completely offline, but overall coming from zopim, this is a great tool.

excellent, i have instant access to messages which is great when customers are online with issues. they can be resolved easily and effectively. Fast loading and not laggy. glad i moved to Shopify.

Never had a problem with it but would like some sort of notification like a ding dong to know ive received a message. perhaps there is a feature and i dont know about it?

Telling merchants to deal with Shopify's decision to stop supporting Shop Chat is ridiculous. I will remove Shopify inbox from my store rather than continue having customers believe they are sending messages to me, when, in fact, I cannot even access those messages.

Solid Product and it works well for our store. I find the AI responses are usually solid for my products and a great jumping off point for a response.

Makes such a difference having Shopify inbox as a separate app on my phone so I can essentially be available 24/7 as a one man band. Definitely lead to a large number of sales.

Nice App, I like this app very much, Why spend more money any other app shopify provide best app which are free and its work best.

お客様とコミュニケーションをとるのにとても便利です。クイック回答などで自動応答もできるし、チャットが切れてもメールでつながるので安心です。手放せないアプリです。

Shopify did a great job creating this chat app for Shopify stores. It integrates seamless to your Shopify store. Best feature is it's free!

I definitely recommend this software, it has helped me solve a lot of basic customer problems, free to use, great.