This is great for capturing people who have questions and they're sitting at the Cart page. I can answer questions quickly to help conversions.

We mostly use the offline email feature, and it works great! Easy to manage messages and stay connected with customers. Highly recommend!

great communication tool, organized, tailored for teams, and mobile. I like that messages are tagged with approximate geolocation for better assessment.

Shopify Inbox is an excellent app! It makes communication with our customers so much easier, allowing questions to be answered quickly without the need for tickets or any external communication channels outside the store. We at TaskRevolution highly recommend this app. Real-time support is a game-changer and greatly improves the customer experience, keeping everything simple and fast. The only thing we’d love to see in the future is a light/dark theme option, as the app currently only supports the light theme. Overall, an amazing tool we’re happy to keep using!

This app has come in handy for our business. We have a auto message setup that lets customers know we're busy and will get back asap.

I would like a PC/Mac app that pops up when there is a chat initiated. The browser notifications are not enough.

It's great for a free service! You can set up automated questions and it suits our needs. Would be great if the alert when a customer asks a question worked better. It often doesn't work so you don't know someone is there, but we do have an email that comes through - so we try to watch the inbox. Still, we had this issue with our previous paid provider and this is free :)

Reply emails to customers are sent from a random generated email address causing them to end up in their spam folder. Unfortunately there is no functionality within the app to change to your own branding. Example of 'sent from' email addess below. xl9krl0ub6u4ftbrbxgzamce7bbo6x5lmdrcyeuw1fe0evhvwp7f.....lr321ih@messaging.shopifyemail.com

Fijn dat je mails krijgt als er iets gebeurt op je shop en dat je bij het beantwoorden van vragen een product en zo kunt toevoegen, scheelt heel veel tijd . Ik ben tevreden

It helps a lot but when something particular or out of ordinary is involved into the conversation, I need to edit it a bit.

Grundsätzlich sehr gute und intuitive Oberfläche. Alle Funktionalitäten gehen gut und leicht von der Hand. Schade ist, dass man von den Kund: innen falsch eingegeben Mailadressen nicht ändern bzw. anpassen kann. So muss über das normale Mail-Programm nachgearbeitet werden. Diesen Verlauf hat man dann aber nicht mehr in der Inbox.

Es sencillo y funciona bien El chat en movil resulta demasiado grande. ocupa toda la pantalla de movil y puede echar al usuario Lo malo es que las preguntas automaticas solo dejan 350 caracteres y es realmente muy poco. Deberían ampliar eso

Spam message conversation was identified as spam and moved to Blocked instantly . That is smart and best way to get those spammers who do not let us run our business

Works good mostly only issue is that every time a customer sends a reply it shows up as a separate email rather than just in the same thread wich is kind of bad

Shopify Inbox is great App to connect with customers, answer any questions customer ask and make sales. Every store should install the Inbox App.

Intuitive app and I like the suggested replies which make the process more efficient by reducing time spent on this.

La respuesta es muy lenta me gustaria que mas personas puedan responder no solo 1 como puedo expandir el plan

This is my first time using the Inbox App. I like it. It made me feel like a professional business owner. Also, the automatic response from the App to the customers helped me learn how to respond adequately. The Inbox App will also give you the ability to detect who is a real customer or a scammer.

Very useful app! It makes chatting with customers easy and helps close more sales. Highly recommend for any Shopify store.

All I get is vendors bothering me with solicitation in digital marketing, SEO, sales, exposure, etc. Everyone is an expert. It is just freaking annoying getting messages from all these communication channels by vendors. Messenger from facebook is the same. Worst yet is after you ask them to stop they continue even harder as to why they are soliciting you and justifying the continuation of messages. But yet not one customer for an authentic purchase. Lol.