L'application est simple et intuitive. On reçoit une notification de suite. Les échanges sont en temps réels. Très bien ! Je recommande !

The AI generated responses are actually useful and fairly accurate. It is even accurate when it responds to clients in my native language.

Excelente, me gusta. Muy fácil de utilizar y la gente entiende muy rápido como funciona. Me gusta, lo único que trabajaría a futuro sería implementera IA.

I’ve been using Shopify Inbox for about three weeks now, and it has already exceeded my expectations! First of all, the app integrates seamlessly with the Shopify admin and my Dawn theme: no complicated setup or long connections—everything works right out of the box. The interface is intuitive, and the clean, modern design allowed me to learn all the features instantly, so I can focus on chatting with customers instead of navigating extra settings. The AI-powered reply suggestions are a real game-changer: they save time and help me craft quick, well-phrased responses to customer inquiries. I used to spend minutes typing out standard replies, but now the system suggests relevant options that I can either send as-is or tweak to match my style. This is especially valuable when I’m juggling conversations with multiple potential buyers at once. Another huge plus is having transparent, real-time customer info directly in the chat: I can see their profile, browsing history, and even what’s in their cart. Thanks to this, I can immediately offer personalized product recommendations or discounts, which has noticeably increased my conversion rates already. Plus, I can send product links, images, and coupons right from the chat window no need to switch to other sections. Finally, the automation features welcome messages, contact capture, basic FAQs are all set up in just a few clicks. I’ve configured an auto-responder for questions about delivery times and returns, as well as an automatic coupon dispatch for first-time inquiries. This saves me serious time and helps me maintain customer loyalty even when I’m temporarily offline. Overall, after just three weeks, Shopify Inbox has proven to be an indispensable tool for my store: convenient, feature-rich, and reliable. I highly recommend it to anyone who wants to speed up and improve customer support without losing the simplicity of working within the familiar admin interface.

This app is very helpful for providing meaningful and helpful responses to our customers and others with interest in our product.

Unfortunately the instant answers cannot be translated. So they are useless in multi-language shops. Also AI-generated answers (to frequently asked questions) are lacking. Pro: Setup quick and easy.

Great app, improved my conversion rate a bit. Can set it up with the mobile app to get push notifications directly to your phone so you never miss a question. This leads to more sales and brand loyalty. Highly recommend this app.

Loved how easy to use the application , and variety of options to reply customers , Also variety of reaching out when you receive a message, Thanks

I like the fact that the App knows when it's a Spam email and adjusts accordingly to keep my Store safe from those who want to try and do financial harm. I also like the fact that the Shopify Platform is a one-stop shop for all my needs to make the maneuverings that make it much better easier and faster.

Best Free Chat Support App Shopify Inbox is the best customer support and AI chat app I’ve used. It’s completely free and perfect for website owners. Easy to set up, helps engage customers in real-time, and boosts sales. The support experience is smooth and professional—highly recommended!

This is a good app, many customers contact through it. It makes it easy to guide them. There is also a lot of potential for sales to increase on the online store. AJN Books

"Sie ermöglicht eine integrierte Kundenkommunikation innerhalb des Shopify-Systems. Zusätzlich wünschenswert wäre eine Kalenderfunktion, um Termine und Erinnerungen für weitere Kundenaktivitäten zu verwalten."

I love that this allows me to work from my phone so easily to manage support chats. I really wish that we would be allowed to have quick replies with more than 350 characters. I have a lot of support questions that could use much longer responses that are pre-filled, but i have to go to my customer support system & copy the responses to bring over, which takes some time. I also wish that we could see which instant answers caused sales to happen, so we had a better grasp on which instant answers to keep and what to else to test!

It's a respectable chat app. Easy to setup, and the notifications are timely. On occasion we have challenges launching the phone app on Android, but 90% of the time it's perfect. We have several people who do use the chat. It would be great if you could "claim" a chat, or see if another person in your organization is typing. This would prevent the times when two or three people all answer at the same time.

The Fraudulent Scam messages must be trashed. The algorithm can check the sender's url - for example one fraudulent sender was from Florida claiming I charged his credit card...the software can check and see that the sender did not order anything. The majority of customers who will contact me will hit the contact button and be inquiring about products. If they are a legitimate purchaser then the algorithm can see that.

I would love to have it start automating reponses using AI. By linking with chatgbt it would be so so helpful. When will we see this?

The app is not too bad. But it would be great if the customer could enter their mobile number as well so we gould text back as a backup. Is this possible?

Really helpful for live chatting with customers in need of help. I've used this app for several years and always get chats that turn into sales. I think making contact super easy for customers really helps them trust our site.

It's great that you can search your messages now, that wasn't always the case and presented a major issue. One thing that is a bit confusing is that notifications sometimes go to my personal email and sometimes show up in the Shopify mail, it makes it difficult to find messages at times since searches don't bring up the email. It would also be great to have the possibility to have a link to all correspondence in the order itself, this would make it a lot quicker to access and avoid confusion.

Klappt super. Die Nachrichten kommen in Echtzeit. Und mit der automatischen Antwort und der Weiterleitung nach 15Minuten sind auch zeitversetzte Länder nicht der Gefahr ausgesetzt verloren zu gehen.