So much simpler and effective than our previous third-party chat (Tawk.io). See the customer contact info and their cart helps so much with product questions. And the mobile app is just perfect for responding quickly. I'm so glad Shopify integrated this and offers a free solution to a common problem.

非常に重宝しています。 お客様も問い合わせがし易く、過去の問い合わせや経過を確認しやすくとても便利です。

hasta el momento me atendieron normar esperemos que llegue el paquete para ver si me ayudan con los daños, espero y la caja llegue bien para no tener que pedir ayuda

not bad so far, but it should show the page or product your customer is messaging about, very often do i get customers asking me about products but i have no clue which ones they are talking about

I really do not get any nptiofications on this app or alot of inbox from my customers from Shopify Inbox. I really do npt know too much about it and wouldlike to know more about it and how to utilize it more for my customers.

Ottima, potrebbe essere sicuramente migliorata, ma offre una buona integrazione e permette di gestire una chat in modo rapido ed efficace.

Auto generated answers are not accurate, and there really isn't any way to fix that. Better than nothing, but it's worth paying for a real inbox app.

It's really glitchy. There is no doubt that it is a powerful conversion tool, but it's far too glitchy with messages not loading or coming through instantly, meaning the customer drops off whilst waiting for a response. The AI auto messaging feature is also poor, if you start typing a message, the AI auto message feature will then completely overwrite your message.

Working great and already getting positive feedback from customers on the excellent customer support!

A little glitchy and often does not load, forcing one to log in to Shopify to access the app. Time-consuming! When it works smoothly, it is excellent and allows me to have real-time conversations with customers. But it still needs work to function smoothly and consistently. The phone app on Android is especially temperamental.

Great for keeping in touch with current and potential customers. On Apple devices you can bypass focus modes to ensure messages come through without delay.

I love that you are notified immediately when a customer writes in and I'm able to take care of there needs immediately. I feel like I'm able to give great customer service.

Great feature. The only thing that I'd suggest is the ability for merchants to contact customers regarding their order, using inbox.

All good, it does what it should do. The only problem, but I think it's more of a Shopify issue, is that sometimes on the mobile app it does randomly log out and I can't know, so I stop receiving notifications.

★★★★★ Shopify Inbox is fantastic! The chat messaging is simple, clean, and incredibly easy to use. Navigation is smooth, the design looks great, and installation plus setup took no time at all. Absolutely a 5-star experience! Update: Would like to see Ai added to this. So, we have an automatic reply to customers. I know there's quick replies, but not as good. Still 5 stars though.

★★★★★ Shopify Inbox is fantastic! The chat messaging is simple, clean, and incredibly easy to use. Navigation is smooth, the design looks great, and installation plus setup took no time at all. Absolutely a 5-star experience!

It's good to keep you updated on customer inquiries and having the chat option on your website is a great feature. The AI suggestions need a bit of work and it can be annoying when the AI takes over generating a response when all you want to do is quickly reply - you have to wait till it generates a reply (which is often wrong), delete it, then type your actual response. It would be nice if we could stop the generated response on demand.

No issues, like that ai drafts responses, that over time are getting better and better and i often just have to push send when I answer queries now.

Hello! The only drawback of this application is that there is no exit button on the mobile version. If you want to exit, you have to exit the entire website? Looking forward to the later optimization!

I didn't realize it wasn't automatic messages. So I haven't been checking. Now that I know how to use it properly I will make the best use out of my inbox and I'm sure I will see an improvement in sales.