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Customer reviews: Shopify Inbox

Develop by Shopify

Shopify Inbox is a messaging tool designed to help merchants connect with customers directly through chat. This review covers its features, pros, cons, and real user experiences to help you decide if it’s the right fit for your store.

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Reviews (5,042)

Overall rating
4.7

What Merchants Think

Overall, merchants find "Shopify Inbox" to be a useful tool for enhancing customer communication. The app is praised for its user-friendly interface and seamless integration with Shopify, making it easy to manage customer inquiries. While certain features are well-received, there is room for improvement, especially in addressing technical glitches and enhancing security measures against spam and fake emails. Despite these concerns, many users appreciate its capabilities in improving customer support and increasing conversion rates.

Key Strengths

  • User-friendly interface and seamless integration with Shopify.
  • Automated and AI-generated responses that save time.
  • Free of charge, providing significant value at no cost.
  • Ability to handle customer inquiries in real time, improving customer service.
  • Maintains a history of customer conversations for context.

Common Concerns

  • Lack of capability to manage inbound emails and start conversations.
  • Issues with spam and unsolicited sales messages affecting user experience.
  • Difficulty with certain notifications and synchronizations on mobile devices.
  • Some technical glitches, like app crashes or difficulties with updates.
  • Mobile notifications not always reliable, affecting quick customer responses.

Final Thoughts

"Shopify Inbox" is a well-regarded tool for businesses seeking to improve communication with their customers. While it offers many useful features, it also presents several challenges that need addressing to enhance overall functionality. Nonetheless, for a free app, it provides significant benefits, making it a popular choice for many Shopify store owners looking to streamline their customer interaction processes.

The Moroccan Bakery

Dec 05, 2025  on Shopify

It's good to keep you updated on customer inquiries and having the chat option on your website is a great feature. The AI suggestions need a bit of work and it can be annoying when the AI takes over generating a response when all you want to do is quickly reply - you have to wait till it generates a reply (which is often wrong), delete it, then type your actual response. It would be nice if we could stop the generated response on demand.

The BBQ Edit

Nov 22, 2025  on Shopify

doesnt always work

Anna Fratti

Nov 21, 2025  on Shopify

Green Roses Echo

Nov 19, 2025  on Shopify

So far so great - now to see if it works - I am reasonably sure it will - the hitch will be how often I can check it and follow up. More stars with more time. Your online assistant was also very helpful. R.

Deutschmann-Store

Nov 13, 2025  on Shopify

Komisch finde ich, das man heute 13.11.2025 keine Emails versenden konnte. Ich konnte keine Nachrichten beantworten. Alle Aktualisierungen der App, habe ich gemacht:-((

STILLU

Nov 04, 2025  on Shopify

good.

Everlea Looms

Oct 24, 2025  on Shopify

a CAPCHA would be helpful. I'm getting more and more spam in my inbox

Outshine Gaming

Oct 21, 2025  on Shopify

Need to be able to customise things abit. CSS would be nice but adding a logo/image into the chat header would be great too.

Naturehike

Oct 06, 2025  on Shopify

Swami Manuel

Oct 02, 2025  on Shopify

es cómoda y práctica para los clientes

Mythicos

Sep 26, 2025  on Shopify

AntiSpyPhone アンチスパイフォン

Sep 18, 2025  on Shopify

MACOS版での日本語入力がおかしい

Shoppulse

Aug 17, 2025  on Shopify

Good, but haven't really used it for 10 hours

1642 Tonics et Mixeurs

Jul 29, 2025  on Shopify

I would like a PC/Mac app that pops up when there is a chat initiated. The browser notifications are not enough.

Clothing & All

Jul 18, 2025  on Shopify

Impressoesrapidas

Jul 09, 2025  on Shopify

spiceer

Jul 07, 2025  on Shopify

Chez Sylvie Naturals

May 06, 2025  on Shopify

The Fraudulent Scam messages must be trashed. The algorithm can check the sender's url - for example one fraudulent sender was from Florida claiming I charged his credit card...the software can check and see that the sender did not order anything. The majority of customers who will contact me will hit the contact button and be inquiring about products. If they are a legitimate purchaser then the algorithm can see that.

azrakhkurtis

Apr 02, 2025  on Shopify

the app works well , but sometime it creates more then one conversation for a single customer , which makes hard to chat , as some messages were on different chat and some on other. for the mobile app , i would need a message notification sound of my choice or atleast a sound that is loud enough to hear , sometimes i miss customers messages because of low notification sound. other then this , the app works well

Fatboy Hair

Mar 27, 2025  on Shopify

All good but I really wish there was a printing icon to print out the complete message

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