Reviews: Shopify Inbox

Customer reviews: Shopify Inbox

Reviews (6,086)

Overall rating

4.7

5

1,465
4

215
3

38
2

11
1

27

What Merchants Think

Overall, merchants find "Shopify Inbox" to be a useful tool for enhancing customer communication. The app is praised for its user-friendly interface and seamless integration with Shopify, making it easy to manage customer inquiries. While certain features are well-received, there is room for improvement, especially in addressing technical glitches and enhancing security measures against spam and fake emails. Despite these concerns, many users appreciate its capabilities in improving customer support and increasing conversion rates.

Key Strengths

User-friendly interface and seamless integration with Shopify.
Automated and AI-generated responses that save time.
Free of charge, providing significant value at no cost.
Ability to handle customer inquiries in real time, improving customer service.
Maintains a history of customer conversations for context.

Common Concerns

Lack of capability to manage inbound emails and start conversations.
Issues with spam and unsolicited sales messages affecting user experience.
Difficulty with certain notifications and synchronizations on mobile devices.
Some technical glitches, like app crashes or difficulties with updates.
Mobile notifications not always reliable, affecting quick customer responses.

Final Thoughts

"Shopify Inbox" is a well-regarded tool for businesses seeking to improve communication with their customers. While it offers many useful features, it also presents several challenges that need addressing to enhance overall functionality. Nonetheless, for a free app, it provides significant benefits, making it a popular choice for many Shopify store owners looking to streamline their customer interaction processes.

Avo Blind Box

Feb 14, 2025 on Shopify

Great functionality, but honestly the UI looks like its built by kindergarden pre-school kids. Very disappointed for something built by Shopify actual staff. No way to further customize floating widget button, intrusively too large for Desktop & Mobile. No way to set what and how the button is displayed. No way to set where to display. Added functionality to further customize the look, size of widget & how it is embedded in the pages would push this to 5star app. Currently its really fundamental and lacking.

MYTOTEL

Dec 24, 2024 on Shopify

okoliving

Dec 22, 2024 on Shopify

Its great except if you have a customer service agent or another email for support questions you cant use this app. It will only send to the store owners email. They really need to change this - most store owners are doing their own support or have a different email even if they are and cant change their stores email to the support email for security reasons.

Atom Packs

Nov 18, 2024 on Shopify

We like the idea of using the Shopify inbox on our site but in reality the app is too basic. There is no ability to universally select notification settings. Notifications are automatically set to ON and now everyone with access to our store is getting notifications. To switch this off - EVERYONE will need to individually enter the app and disable notifications for themselves. Even if you have 100 staff members who are nothing to do with customer service. That is bad app design. As the store owner I should be able to select who gets access to Shopify inbox and universally what the notification settings are. I think there also needs to be more functionality integrated around which staff members are currently available to take conversations - ideally auto allocating them to people on shift.

Millionaire Beauty Brand Extensions

Oct 28, 2024 on Shopify

its always bots

KingFish.Brnd

Oct 18, 2024 on Shopify

really bad getting one through the app is really annoying and impossible

Off The Wall Posters

Jun 27, 2024 on Shopify

I don't think I am getting notified when mail arrives, otherwise I am fine with it

Sharpham Park British Organic Walnuts

Jun 03, 2024 on Shopify

Impossible to change the email address that email notifications go to.

Allred Contract

Apr 10, 2024 on Shopify

Not as immediate in chatting with customers as we would like. We were used to using Zendesk and having more data while chatting with customers.

Icup - Agency

Apr 08, 2024 on Shopify

yea.

Alpine Bee Candles

Apr 05, 2024 on Shopify

I meant to check bad: I am being inundated with messages from random strangers who want to, "talk about Shopify" but don't. I think they're bots and its starting to get annoying!