We have tried many other chat apps and this version of Shopify Inbox has been the easiest for my team and customers to use effectively! We felt a drastic increase in use by our customers once we switched to Inbox and my team has easily been able to communicate back and forth resolving issues, answering product questions, and supporting our customers.

The AI response suggestions adapt to your answers which makes it human like. saves heaps of time and most of the time i am happy with the response and just hit enter.

Una interfaz muy amable y sencilla, la manera mas prractica de estar en contacto con tus clientes, muy recomendable!!

The reason I like it is that visitors seem to be more inclined to use chat than call on the phone, so we are able to engage them more readily.

Good but for some reason, I'm unable to reply on my phone. I'm able to type but not hit enter to reply to the customer.

Facile ed intuitivo da utilizzare. Molto utile il fatto che fa vedere il prodotto dal quale è stata mandata la richiesta, il che facilità il processo.

Estou fazendo o primeiro teste e estou gostando, porém não sabia que devia deixar o app aberto para ser notificada de conversas. Agora vou deixar. Obrigada!

excelente aplicación, permite la organización de las solicitudes cuando estamos fuera de linea y ni hablar en tiempo real, nos encanta...

E muito prática mas falta a tradução automática, no meu caso que trabalho com vários países tenho que recorrer ao google tradutor o que demora muito tempo ...

This app is easy to speak with potential customers and clients. It's also easy to update instant replies messages. I'm really liking this app.

Simple to use and a great tool to help customers directly communicate with us on their favorite product.

Great functionality, but honestly the UI looks like its built by kindergarden pre-school kids. Very disappointed for something built by Shopify actual staff. No way to further customize floating widget button, intrusively too large for Desktop & Mobile. No way to set what and how the button is displayed. No way to set where to display. Added functionality to further customize the look, size of widget & how it is embedded in the pages would push this to 5star app. Currently its really fundamental and lacking.

We just made the switch over to inbox, and while you can set hours for chat, it doesn't mean anything apparently because it still sends push notifications to your phone even at 2am, outside of the hours set in the app settings. Super annoying. Seems like a pretty basic issue that should be figured out.

ممتاز التعامل مع الزبائن والاجابة عن استفساراتهم افضل

Incredibly user-friendly and the AI-generated responses are surprisingly good after a week or two of learning!

Easy peasy. Works well for chat. Would be an absolute killer app if it could accept and manage inbound emails rather than just through the widget.

We like the opportunities that this app provides, but it should allow us to reach out to our visitors. It would be more proactive if we can be assistive, rather than wait for someone to reach out to us. People often don't ask questions. Also could benefit to vet and stop spam. We get a lot of unwanted sales pitches.

Très intuitif et très pratique pour les clients qui veulent avoir une réponse rapide plutôt que de passer par un mail. Cependant certains pensent que c'est une IA et se déchainent un peu sur la messagerie .. N'y aurait-il pas possibilité d'avoir une bannière pour leur expliquer quand ils arrivent sur la messagerie ? Sinon application au top je compte bien la garder !

Think the inbox is great, keeps everything organised and notifications come through to website/email easily. I have found setting up laptop notifications a little more tricky.

I have no idea how people use this application on desktop. The application has had bugs since the last update last year. The Inbox app just times out and continues loading for 20 to 30 minutes. It is unusable through the Shopify desktop admin.