I love the generated AI text, it makes life so much easier, specially when receiving "offers" for website checkup for potential issues. That AI knows how to reply back in a flick denying those offers. I absolutely love it!!!

Easy to use, good AI capability with excellent pre-filled suggested answers to questions. Cons - notifications are poor. You do get a "ping" on desktop that you can easily miss. A constant ring until answered would be better. If it wasn't for the notification on my watch, I would miss lots of customer queries. Also, poor synchronisation with iOS mobile & tablet which show closed conversations as still open.

Great app for customer service. Beware of the barrage of spam you'll receive from marketing firms, but at least you can block senders.

It gets the job done. It sends quick notifications via email and or app. Does what it is supposed to do.

Shopify Inbox is incredibly effective! It makes managing customer inquiries seamless, boosting response time and satisfaction. The integration is smooth, and it keeps all conversations in one place. Highly recommend!

The app works really well, I can answer via desktop or mobile to help customers with any questions, it has helped to secure purchases that may otherwise have been lost.

I love this app. The inbox app has been so helpful to my website. It automatically provides answers to customers and gives suggestions. It is an added asset indeed and provides a unique feature.

Wirklich gute App! Allerdings wäre es super, wenn man weitere Anpassungen vornehmen könnte. Bzw. den "Text Area" von 44px auf 120px höhe erweitern könnte. Wenn man eine Hintergrundfarbe setzt, geht die Text Area ganz schön unter. Also ist nicht sehr accessible.

Bin sehr angetan von der App. Wird von Anfang an von vielen KundInnen genutzt und hat sich positiv auf die Verkäufe ausgewirkt.

Need the ability for the app to actually not message on the phone when the hours are set to off or unavailable.

Great - I like the new AI feature. Hopefully it will learn more over time and responses become quicker and simpler

We like the idea of using the Shopify inbox on our site but in reality the app is too basic. There is no ability to universally select notification settings. Notifications are automatically set to ON and now everyone with access to our store is getting notifications. To switch this off - EVERYONE will need to individually enter the app and disable notifications for themselves. Even if you have 100 staff members who are nothing to do with customer service. That is bad app design. As the store owner I should be able to select who gets access to Shopify inbox and universally what the notification settings are. I think there also needs to be more functionality integrated around which staff members are currently available to take conversations - ideally auto allocating them to people on shift.

o aprimoramento sempre se deve em acelerar o contato apos o cliente fizer alguma solicitação. Tem que ser automatico, o mais rapido possivel !

I like the app, but I wish there was a more convenient way to view inbox messages on the backend of Shopify, instead of having to click through to another page.

It is a little confusing when I keep seeing old messages. There's got to be a way where you can ask if the conversation is over for ever, or not...

Customers like the decor, buildability, and durability of the product. They mention it includes charming gingerbread figures that are perfect for decorating the Christmas tree. They also appreciate the bright colors and cute design.

Very useful app - 1. can send product information 2. AI assistance added - reduces turnaround time in live conversation setting 3. Used effectively this type of customer is usually ready to buy.

It makes communication with customers easier. I like the fact that chat with customer is mentioned and linked also in their order history. I would like to be able to format the message, like in mail, before sending it.

Salve, consiglio questa app perchè oltre ad essere efficente, dispone di un vasto bacino di utenti.

A volte non mi da le notifiche ma in sostanza è una buona chat Quando mandano le foto sarebbe utile poterle vedere una dietro l'altra anzichè uscire e selezionarle una ad una