Works perfectly, the only downwside is that it's a separate app from the main Shopify app. Would be cool if it was built-in but it works perfectly! I've got a live chat setup with lots of FAQ that people can select and receive instant answers, or I can talk to them live if need be.

Unfortunately Shopify deleted some links in my store without asking permission then they closed the chat and failed me after being on the chat for hrs the close the chat again. It was Shopify mistake. Now escalation has occurred and they won't fix the issue, furthermore, they requested for me to reload again the information which I paid to begin with 5 yrs ago. This matter needs to be addressed as I do not know how to do this. There Isn't telephone support just chat the website company has failed me. Again I'm giving a 3 stars because the beginning was great but now it's really difficult to deal with getting escalations handle at all. My website looks unpolished and unprofessional until they help.

Everything works fine on the computer. But I can't download play market app on my phone. I originally had the app on my phone but it stopped working. After that, to download the application again, it simply says "An error occurred" Not having an app on my phone makes me uncomfortable

Really good, works great, on desktop, on mobile. I'm always in touch with existing and prospective customers.

Easy to use both for us and the customers, and responses are quick. Automated responses work wonders if one knows how to set them up properly. Also showcases the chat on the customer's activity log. Looking for more innovations ahead! Cheers!

It's wonderful! I have a long way to go to get my business really successful but Shopify is clear and understandable for this 70 year old lady. The Inbox works well

I wish setting up the website with shopify personnel was easier - we had a shopify chat person tell us to delete ourselves from our website and she could not fix it. It also identifies spam and enables you to block senders you don't want to be in communication with.

So far, it's been pretty good. It has led to a couple of orders and makes it easy to respond to customers from anywhere. I'm going to start trying some of the automated responses soon.

Customers use it and love it. Makes this one man operation nearly available all the time, gives my customers an easy way to communicate with us!

I wish customers could upload images to resolve issues, then all my communication would be through the app.

while they are still in the process.This is all we needed and it works great for our seasonal business.

Shopify Inbox is a great way to assist customers , however the app for the mobile device does not send the push notifications for instant reply to the customers and the only reason it gets a four star

não aparece no tema craft. um tema nativo da shopify. ja desinstalei e voltei a instalar e continua a nao aparecer.

Stabil, basit ve hızlı. Extra 3. parti araçlar kullanmak yerine shopify 'ın kendi uygulamasını kullanmak hem pagespeed hem de stabilite için gayet ideal.

L'abbiamo installata da qualche tempo ma solamente ora i clienti iniziano ad usarla. È di semplice utilizzo, funzionale e decisamente utile. Assolutamente da consigliare.

Shopify inbox is amazing way to connect with my customers and its so easy, its like having a assistant on hand. Thankh you from the staff at Bolden Boutique!!

Love how you can see what the customer has in their cart. So helpful and how long they have been our customer for. This is very good.

I like that it allows video files, wish it were able to be longer than 59 seconds, but still a good feature!

Highly recommend this app. Very easy to use, and easy to set up automated replies. We get far more enquiries through our website using this app than our previous chat. I like that I can have the app on multiple devices so customers never get missed.

It's good but I wish if I could chat with all platforms like before. Your the only robot here and its an amazing way to provide customer service.