I use this app to communicate with my customers and its a great tool to have, especially when you're always on the go.

You cannot change the "Chat with Us" title on the app, please help with this. Also if you can add a picture circle option so that when visitors open the chat they can see who they are speaking to, it would make communication much more personal. The option to add a circle picture would be incredible and I'll change my review.

I love Shopify Inbox for our business. It's great for chatting with our customers in real time. The app shows FAQs to the customers, and we can use quick answers for the most common ones.

There's no way to restrict notifications from reaching you at all hours! Even if you set the times the chat is "available" you still get a notification on the app every single time a customer messages no matter the time. This is a basic feature they should have.

It's good but I wish if I could chat with all platforms like before. iMessage, Messenger, WhatsApp etc...

It does what we need it to do. It could be slightly better with added AI functionalities, but it is free, so there are no complaints.

Hola! funciona la app y es muy útil. Si es posible revisar la conectividad ya que siempre presenta un delay entre mensaje y notificaciones.

The one thing you REALLY need to add is the ability to put links in quick replies. We have to cut and paste the same links 20-30 times per day and it's frustrating. Otherwise, it's great!

Las respuestas rápidas o predeterminadas no funcionan correctamente, las notificaciones en mobile no funcionan como deberian

Una forma fácil de estar a disposición de los clientes, atender sus consultas y resolver pequeños problemas.

We use it because it comes with Shopify plus. It's very basic by comparison to LiveChat. It works fine as a starter conversation with customers, however does not provide near the information for the client as LiveChat did.

Seria excelente poder agregar redes sociales para responder a nuestros seguidores con los mismos datos de nuestra tienda

muy buena solo que a veces se cierra la sesion y no me doy cuenta y no veo los mensajes, pero funciona muy bien, es buena alternativa para comunicarte con el cliente

It works great for us. On the online store as well as the mobile app. It really makes us more responsive to our clients and faster.

Great app. Very easy to setup and since it is shopify's own app all relevant order and customer data is fetched along with the product feed. Highly recommended.

You need to allow people to send documents in chat. I needed to send a documents and had no option of doing that. Thank you.

jag gillar att jag kan skriva färdiga svar till ofta ställda frågor. jag kan också chatta direkt eller indirekt med kunder. Smart och simpel lösning.

Buona applicazione, non complicata nell'utilizzo. Consente una buona interazione con i nostri clienti.

Have looked at other chat apps and they all wanted a monthly fee for something that is super basic. This is all we needed and it works great for our seasonal business.

So far so good, instalation process was easy, configuration done without any issues and the app is working perfectly.