Shopify make you log out automatically after a while, for security reasons I assume, even if you use is continiously. BUT they don't let you know you've been logged out. No notification or email. So you just go on with your day thinking its just noone atm that wants to chat. Then after a few days you get angry emails from customer who doesn't get a respsonse in the chat. Because shopify logged you out. Perfect.

on the seller side, the chat it great, however from the customer side, a lot of them has complain that they can not leave the chat to return to the website.

It's really easy to use and gives your shop a professional way to engage and respond to customer inquiries

love that it replies back to client's questions with full details of service and suggestion. its quick and fast like a human mind.

I love this app. The ability to respond to customers quickly makes a significant difference. It is very user-friendly, and I highly recommend it to anyone looking to provide a better service to their clients.

Am Anfang waren wir von der App begeistert. So konnten wir über eine App alle Shops gleichzeitig mit einem Chat ausstatten. Aber sein einiger Zeit meldes sich die App einfach ab. Die Sitzung wird abgemeldet auf dem Handy. Das große Problem davon ist, dass man nicht merkt dass sich die App abgemeldet hat. Jetzt schreiben Kunden die kurz vor einem Kauf stehen und irgendwelche Fragen haben und wir können darauf nicht antworten, da die App sich von selbst abgemeldet hat. Sehr ärgerlich, da wir ja auch im Chat und im unseren ganzen Marketing Scheiben, dass wir in Echtzeit sofort antworten.

Works well as a messaging service EXCEPT from the security of the app and zero protection from scammers and fake email use. Spammers can use fake emails to send messages and leave you endless spam and there is no way to stop them, leaving you sifting through spam to find your genuine customers. The app needs an email verification system or an IP blocking capability to make it more secure. Because of this huge flaw, I give it a 1 star review.

As of my last knowledge update in December 2023, Shopify Inbox has provided a seamless experience for businesses looking to streamline their customer communication. The platform's user-friendly interface and integration with Shopify's ecosystem have made it efficient in managing customer inquiries, resulting in improved customer satisfaction and conversion rates. Its robust features, such as automated responses and order management, have proven to be invaluable for businesses, making it a highly recommended tool for e-commerce operations. Keep in mind that there may have been updates or changes to Shopify Inbox since my last knowledge update.

Il serait préférable que sur l'application mobile une notification soit envoyée lorsque nous nous faisons déconnecter de l'app... car sans cela, nous ratons de nombreux messages...

Easy to use. Sometimes there is a delay of a few minutes before a chat message is delivered on my phone, but overall, it's a helpful app.

Its a very good communication tool between customers and businesses. Easy and to the point answers. No, looks like the AI actually writes the perfect answers for you too.

Works perfectly, the only downwside is that it's a separate app from the main Shopify app. Would be cool if it was built-in but it works perfectly! I've got a live chat setup with lots of FAQ that people can select and receive instant answers, or I can talk to them live if need be.

Unfortunately Shopify deleted some links in my store without asking permission then they closed the chat and failed me after being on the chat for hrs the close the chat again. It was Shopify mistake. Now escalation has occurred and they won't fix the issue, furthermore, they requested for me to reload again the information which I paid to begin with 5 yrs ago. This matter needs to be addressed as I do not know how to do this. There Isn't telephone support just chat the website company has failed me. Again I'm giving a 3 stars because the beginning was great but now it's really difficult to deal with getting escalations handle at all. My website looks unpolished and unprofessional until they help.

Everything works fine on the computer. But I can't download play market app on my phone. I originally had the app on my phone but it stopped working. After that, to download the application again, it simply says "An error occurred" Not having an app on my phone makes me uncomfortable

Really good, works great, on desktop, on mobile. I'm always in touch with existing and prospective customers.

Easy to use both for us and the customers, and responses are quick. Automated responses work wonders if one knows how to set them up properly. Also showcases the chat on the customer's activity log. Looking for more innovations ahead! Cheers!

It's wonderful! I have a long way to go to get my business really successful but Shopify is clear and understandable for this 70 year old lady. The Inbox works well

I wish setting up the website with shopify personnel was easier - we had a shopify chat person tell us to delete ourselves from our website and she could not fix it. It also identifies spam and enables you to block senders you don't want to be in communication with.

So far, it's been pretty good. It has led to a couple of orders and makes it easy to respond to customers from anywhere. I'm going to start trying some of the automated responses soon.

Customers use it and love it. Makes this one man operation nearly available all the time, gives my customers an easy way to communicate with us!