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Customer reviews: Shopify Inbox

Develop by Shopify

Reviews (6,265)

Overall rating
4.7

What Merchants Think

Overall, merchants find "Shopify Inbox" to be a useful tool for enhancing customer communication. The app is praised for its user-friendly interface and seamless integration with Shopify, making it easy to manage customer inquiries. While certain features are well-received, there is room for improvement, especially in addressing technical glitches and enhancing security measures against spam and fake emails. Despite these concerns, many users appreciate its capabilities in improving customer support and increasing conversion rates.

Key Strengths

  • User-friendly interface and seamless integration with Shopify.
  • Automated and AI-generated responses that save time.
  • Free of charge, providing significant value at no cost.
  • Ability to handle customer inquiries in real time, improving customer service.
  • Maintains a history of customer conversations for context.

Common Concerns

  • Lack of capability to manage inbound emails and start conversations.
  • Issues with spam and unsolicited sales messages affecting user experience.
  • Difficulty with certain notifications and synchronizations on mobile devices.
  • Some technical glitches, like app crashes or difficulties with updates.
  • Mobile notifications not always reliable, affecting quick customer responses.

Final Thoughts

"Shopify Inbox" is a well-regarded tool for businesses seeking to improve communication with their customers. While it offers many useful features, it also presents several challenges that need addressing to enhance overall functionality. Nonetheless, for a free app, it provides significant benefits, making it a popular choice for many Shopify store owners looking to streamline their customer interaction processes.

Librería y Papelería Futuro

Aug 16, 2024  on Shopify

Seria excelente poder agregar redes sociales para responder a nuestros seguidores con los mismos datos de nuestra tienda

UMX Refacciones

Aug 13, 2024  on Shopify

muy buena solo que a veces se cierra la sesion y no me doy cuenta y no veo los mensajes, pero funciona muy bien, es buena alternativa para comunicarte con el cliente

Livieboo

Aug 11, 2024  on Shopify

It works great for us. On the online store as well as the mobile app. It really makes us more responsive to our clients and faster.

Luxiface.com

Aug 09, 2024  on Shopify

Great app. Very easy to setup and since it is shopify's own app all relevant order and customer data is fetched along with the product feed. Highly recommended.

The Online Store

Aug 07, 2024  on Shopify

You need to allow people to send documents in chat. I needed to send a documents and had no option of doing that. Thank you.

deltidare.se

Aug 05, 2024  on Shopify

jag gillar att jag kan skriva färdiga svar till ofta ställda frågor. jag kan också chatta direkt eller indirekt med kunder. Smart och simpel lösning.

DOG Performance

Jul 31, 2024  on Shopify

Buona applicazione, non complicata nell'utilizzo. Consente una buona interazione con i nostri clienti.

The Alaska Frontier

Jul 31, 2024  on Shopify

Have looked at other chat apps and they all wanted a monthly fee for something that is super basic. This is all we needed and it works great for our seasonal business.

Vapeando Ando

Jul 30, 2024  on Shopify

So far so good, instalation process was easy, configuration done without any issues and the app is working perfectly.

AERIQUE AUSTRALIA

Jul 30, 2024  on Shopify

Great tool to communicate with prospective customers. Easily available to chat and assist customers with their enquiries.

BoxWood Board Designs

Jul 30, 2024  on Shopify

This app has been very helpful for the customers wanting to reach out directly through chat vs an email or phone call. I've been using it for a few years now and I would recommend it.

Meubles Cosy

Jul 30, 2024  on Shopify

https://apps.shopify.com/cdn/shopifycloud/shopify_app_store/assets/eco/icons/eco-modal-close-e7a6ef633153121611ef398a50df71b752619c3a3bb5299eca5a7d071c82a6a9.svg 页面很友好,如果能显示对方国家的语言就更好了? 机器人的自动回复会根据不同语言自动发送么?

Alphalicious Designs

Jul 29, 2024  on Shopify

It has worked very well. Honestly made the customer service job so much easier for me! The only thing I wish it offered is a way to link the chat to help direct customers to it.

MVHStudios

Jul 29, 2024  on Shopify

Very good for quick replies to customers. It does have small issues with offline / online status changes but thats minor.

USA Med Bed

Jul 29, 2024  on Shopify

We use Shopify inbox daily. We love it and it has helped us grow as a company and connect with our customers.

COFFEE LAB by hatte

Jul 21, 2024  on Shopify

お客様の環境によっては、変換の操作が送信になってしまって使いづらいようです。 ただ、カートの中身や過去の注文状況などを同じ画面で見られるので、特別なクーポンを用意して案内したりなどができ、お問い合わせから購入につながりやすい印象です。

Allelit

Jul 21, 2024  on Shopify

The Inbox app is an easy way to connect with customers and streamline communication. Its user-friendly interface makes managing customer interactions effortless. Highly recommended for businesses looking to improve customer service and engagement.

Leadership Books

Jul 21, 2024  on Shopify

I like the mobile app, I would give it 5 stars except the notifications take too long to clear, making me return over and over again to see the same message.

Game Crave Tournament Store

Jul 20, 2024  on Shopify

Customers can get in touch with us quickly letting us resolve issues promptly. We can also give them discounts because of problems or show products that may be a good substitute if they are dissatisfied with a purchase.

STOREFY

Jul 18, 2024  on Shopify

je recommande cette application, parce que les messages sont rapides et securises. Mais jaurais voulu l option de pouvoir traduire les messages en d autres langues

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