It's a convenient way to connect to prospective clients. The interface is also user-friendly. Highly recommend to install the app on mobile so you can respond faster to inquiries.

There aren't enough filters to shield against hackers and other scammers. I'm currently dealing with someone who hacked into my account. I don't know how they got in, I shouldn't jump to conclusions. I wasn't inferring that "Inbox" was to blame, only that more security might help against intruders. I've had a great experience with all Shopify products. Thank you for being there whenever help is needed.

Man kann ganz unkompliziert ein gespräch per chet beginnen und man hat die emailadresse. der interessent hat mich kontaktiert worauf ich ihm eine email schicken darf.

Parceque c'est la meilleur plateformre pour le E-commerce. avec shopify tu reste en contact avec tes clients.

ショッピファイ純正ということで顧客情報や購入履歴に紐づいたチャット対応が可能。返答のテンプレートもあり。チーム内でも連携が容易で全サービス無料。おススメのチャットツールです。

I like this app overall, but the fact that you can't stop it from filling your email inbox with every chat message is annoying. My employee handles the chat inbox so I don't need to be notified of every message via my email. Very annoying.

I can certainly see the utility of this app, however, this app seems to be a favorite of FIVERR as well. Most of my interactions from this app are from people trying to sell me something, instead of vice versa.

The experience is good, although sometimes I will miss some information because the page does not refresh

its everything good just there is a need of little improvement of mobile app notifications and the first owner respond to the costumer may delay or not appear until you reload the page anything else is amazing

Since I began using Shopify for our e-commerce needs, I have found the platform to be exceptionally user-friendly and efficient. The intuitive interface and extensive features have made managing our online store both straightforward and enjoyable.

I love this app it helps me connect with my customer and help them find what they are needing for the quilting projects.

Shopify has decided that we no longer need to see statistics of how our staff are doing in Shopify inbox and removed: 1. Average response time and mainly 2. Sales Why would you even think that we don't need to see performance of this sales channel? Shopify support was NOT able to solve this.

Es lejos la mejor plataforma para crear un negocio de la nada, con razón es tan popular. Me felicito de haber incursionado en este proyecto. Ahora a trabajar y esperar los resultados.

Die App ist übersichtlich und erfüllt ihren Zweck. Das einzige was stört, ist die kleine 1 die nie weggeht, auch wenn keine Nachricht da ist.

Inbox makes interacting with our customers super easy. The "Quick Replies" that you can set up have saved us a lot of time having to answer the same question over and over.

I am extremely impressed with this app! It offers real-time communication and seamless integration, making customer interactions smooth and efficient. The "Quick Replies" feature is a game-changer for providing fast and effective customer service. I love how I can offer products or discounts directly through chat, which has significantly improved my sales. The automated responses and instant answers save me a lot of time, and the app's ability to consolidate customer interactions and provide insights into customer behavior is invaluable. I also appreciate the feature that allows me to send tracking updates and responses to missed chats directly to customers. This app has truly enhanced my customer service experience, and the user-friendly interface makes it easy to use. Highly recommend it to any merchant looking to improve their customer service and sales!

lIKE IT, BUT GAVE A SCAMMER THE INTERACTIVITY TO CREATE A LOT OF STRESS BY SENDING E A PAGE OF FALSE CODE 24 HOURS BEFORE LAUNCHING 3 YEARS HARD WORK, HOWEVER, IT HAS CREATED LEADS FROM NOT A LOT, SO FOR THAT I GIVE 3 STARS, THE LEADS ARE FEW BUT NONE THE LESS LEADS, ITS JUST A CHAT, ITS DOWN TO YOU TO REALLY HAMMER THE SALE WHEN THE MESSAGE OMES IN, BUT I CAN PUT MY EMAI ANYWHERE AND AKLOW THAT LUS I HAVE AL MY SOIAL MEDIA, I AM 50/50 ON THIS TOOL AND DOUBT I WILL BE KEEPING IT

"It's generally very good. The only issue is that it doesn't work flawlessly in either Chrome or Edge. It works fine in Firefox. If the bugs that are causing it to not work perfectly in Chrome and Edge could be sorted out, it would be brilliant."

De momento está siendo muy útil para captar a los clientes indecisos que están navegando por la web.

This is a life saver! My mom has been in the hospital the past few days and she was the only person on my mind, plus I work full time. During this time I didn't notice that I had a message from someone, this service saved me. It answered what it could for me. I am now back and able to keep up with my messages, but I could not live without Shopify Inbox, it is a must have!!