Shopify has decided that we no longer need to see statistics of how our staff are doing in Shopify inbox and removed: 1. Average response time and mainly 2. Sales Why would you even think that we don't need to see performance of this sales channel? Shopify support was NOT able to solve this.

Es lejos la mejor plataforma para crear un negocio de la nada, con razón es tan popular. Me felicito de haber incursionado en este proyecto. Ahora a trabajar y esperar los resultados.

Die App ist übersichtlich und erfüllt ihren Zweck. Das einzige was stört, ist die kleine 1 die nie weggeht, auch wenn keine Nachricht da ist.

Inbox makes interacting with our customers super easy. The "Quick Replies" that you can set up have saved us a lot of time having to answer the same question over and over.

I am extremely impressed with this app! It offers real-time communication and seamless integration, making customer interactions smooth and efficient. The "Quick Replies" feature is a game-changer for providing fast and effective customer service. I love how I can offer products or discounts directly through chat, which has significantly improved my sales. The automated responses and instant answers save me a lot of time, and the app's ability to consolidate customer interactions and provide insights into customer behavior is invaluable. I also appreciate the feature that allows me to send tracking updates and responses to missed chats directly to customers. This app has truly enhanced my customer service experience, and the user-friendly interface makes it easy to use. Highly recommend it to any merchant looking to improve their customer service and sales!

lIKE IT, BUT GAVE A SCAMMER THE INTERACTIVITY TO CREATE A LOT OF STRESS BY SENDING E A PAGE OF FALSE CODE 24 HOURS BEFORE LAUNCHING 3 YEARS HARD WORK, HOWEVER, IT HAS CREATED LEADS FROM NOT A LOT, SO FOR THAT I GIVE 3 STARS, THE LEADS ARE FEW BUT NONE THE LESS LEADS, ITS JUST A CHAT, ITS DOWN TO YOU TO REALLY HAMMER THE SALE WHEN THE MESSAGE OMES IN, BUT I CAN PUT MY EMAI ANYWHERE AND AKLOW THAT LUS I HAVE AL MY SOIAL MEDIA, I AM 50/50 ON THIS TOOL AND DOUBT I WILL BE KEEPING IT

"It's generally very good. The only issue is that it doesn't work flawlessly in either Chrome or Edge. It works fine in Firefox. If the bugs that are causing it to not work perfectly in Chrome and Edge could be sorted out, it would be brilliant."

De momento está siendo muy útil para captar a los clientes indecisos que están navegando por la web.

This is a life saver! My mom has been in the hospital the past few days and she was the only person on my mind, plus I work full time. During this time I didn't notice that I had a message from someone, this service saved me. It answered what it could for me. I am now back and able to keep up with my messages, but I could not live without Shopify Inbox, it is a must have!!

Handy tool, if your not available and a customer messages on the website you can rely and the customer is notified and replies.

This is awesome. I prefer this chat function, versus emailing my customers from the business email address. this way, everything stays on my shopify site, and its essentially like texting. Efficient, safe, I love it!

Inbox is very helpful for my online store. It help to chat to the customers automatically or manually . Thank you for the app.

Search function needs to be better and would be good to be able to star conversations or categorise them.

Es ist ein sehr stabiles System. Jedoch könnte das Design und Einfachheit etwas Bedienerfreundlicher sein.

Cumple a la perfección con lo mínimo para mantenerse en contacto con los clientes. Quizás no es tan sofisticada, pero funciona bien, y tiene algunas opciones que permiten gestionar de buena forma los mensajes.

When it's working it's fantastic! It works 90% of the time. Customer's don't ever see the hiccups. The two factor authentication login forces this app to log out occasionally. I do not always realized this occurs, then I won't get any chats to my phone for a few days. During my busy season this really helps convert sales; customers can get answers faster. Even if the answers are not instant, I can usually reply in a matter of minutes. I love the quick replies. Those answer 80% of the questions customers have "what is your return policy ?" "what are your size details ?" I ask customers to provide their email address so I can always track them down. Most people understand the chat is tied to a human being at a small business. Most customers will wait for a few minutes. I have had a couple people get on the chat and be rude and nasty, it hasn't happened for a couple years. So, I think it's a great plugin for your Shopify store. I've been using Inbox since it launched! I wish I could customized the placement a little more, the code lays on top of your store visual layout code...still that's the reality of UX design. Inbox is a fantastic little plugin by Shopify! I recommend to all business owners, especially if you're seeing a lot of abandoned carts or have a product with complex sizing options!

Eine ganz tolle App, um direkt mit den Webseiten Besuchern zu kommunizieren. Ich schätze es sehr, dass man gleich das Kaufverhalten des Kunden mitverfolgen kann. Ich sehe während der Unterhaltung was der noch zukünftige Kunde im Warenkorb hat :-) So kann ich ich gezielt darauf eingehen und den Verkauf abschliessen. 5 Sterne von mir!

Easy to install. Easy to use. I like that I can converse with my customers through the app on my phone and answer questions quickly. Excellent experience so far.

Super useful app! Easy to chat with the customers instantly. Notifications are great to have. There is even ability to share a photo. As well as lot's of other useful features. Definitely must have. And separate app on the phone is available.

So far, so good. It's pretty simple and seamless. I love the automated responses built in. However, the mobile (iPhone) app is not working properly. I'd give it a 5 otherwise.