Molto utile per chattare con i clienti sia da app che da mail. Funziona! Scrivono e si riescono ad avere anche conversazioni piacevoli oltre il lavoro. Consigliata!

Notification pop up is peace of mind, so we can communicate to our customers timely, really appreciate it.

great app and great service if there is anything you don't understand or simply need help with. 10/10 recommend especially for inexperienced website holders

I’m getting people who want to sell me assistance but no customers. Just turned on all my sales channels. Maybe customers will soon follow.

Le brinda a nuestros clientes la oportunidad de poder comunicarse con nosotros a traves de un chat algo mas profesional y diferente, aparte las notificaciones llegan inmediatamente a varios celulares que tengas registrados con eso podrias responder desde varios dispositivos. Realmente Shopify y sus aplicativos son increibles.

I figured it was free so what could it hurt to give customers another option to contact us. Turned out to be the most used form of outside contact from customers. We love that it logs the conversation for reference later. We bundle products for customers into a complete solution and it helps to look back on everything that was discussed. Even more so when it is after hours and you are not able to take notes until back in the office. Install it!

It's simple to us, it sends notifications to my email facilities as a backup reminder. It's just a great facility for our company.

An absolute time-saver. You can craft replies to routine questions and provide customers the info they are looking for, without much sweat.

It works great for us, Easy to attach pictures, link stock, set up automated answers and quick replies. I've looked at more comprehensive inbox's but this one fulfills our needs perfectly.

Not as immediate in chatting with customers as we would like. We were used to using Zendesk and having more data while chatting with customers.

it's good but it does feel a little bit clunky at times as I have to sign in again to respond. also, I don't think customers can attach listings/images to things they're asking about (but that might be the regular shopify inbox - sorry, cannot recall)

I'm incredibly satisfied with the app and my overall experience with Shopify! Having migrated from WordPress and WooCommerce, where I had a dreadful experience, as it crashed in just one day, I can't express how thrilled I am to be here! Especially since my company produces custom luxury faux fur coats, and having an online chat feature for direct sales is crucial for us.

Ótima ferramenta. Estamos satisfeitos. Ter o app Shopify Inbox está sendo muito útil para a nossa loja. Nos ajuda a interagir com os clientes, de forma gratuita, realmente melhorando a conversão.

Great free chat app that has very similar functionnalities than other app that charge you 20-30$/month

Customer service is the best I have ever experienced ANYWHERE! They are super quick maybe 5 minutes max and the chat feature helps so much when I am trying to design! They are super helpful and absolutely amaing 5 stars NO QUESTION

I meant to check bad: I am being inundated with messages from random strangers who want to, "talk about Shopify" but don't. I think they're bots and its starting to get annoying!

Based on this app I can see Shopify really cares about helping store owners connect with their customers. To be able to message on the computer and via mobile we can stay connected even when offline. I would like the ability to easily switch between stores as I have several. I will get a notification from one store that I need to respond to and then another from another store. Switching back and forth easily will help me take care of my customers more easily. Thank you for all you do for us

"I have to say that the support I received from Shopify was exceptional. It can be really challenging to manage everything on my own, but their assistance was incredibly valuable. They helped me understand the functionality of Shopify's Inbox Chat app, which is a free alternative to one of my paid apps that serves the same purpose. In essence, I received free support for a new app and was able to save money by discontinuing an old app. Overall, it was a great experience."

I totally love what Shopify has to offer to its customers! It's simple, fast and easy to use! The record-keeping is fantastic, all kinds of data are available to help fine-tune strategies to drive customs to our store! best in its VERY HELPFUL

I totally love what Shopify has to offer to its customers! it's simple, fast and easy to use! The record keeping is fantastic all kind of data available to help fine tune strategies to drive customs to our store! best in its class!!!!!!