Handy tool, if your not available and a customer messages on the website you can rely and the customer is notified and replies.

This is awesome. I prefer this chat function, versus emailing my customers from the business email address. this way, everything stays on my shopify site, and its essentially like texting. Efficient, safe, I love it!

Inbox is very helpful for my online store. It help to chat to the customers automatically or manually . Thank you for the app.

Search function needs to be better and would be good to be able to star conversations or categorise them.

Es ist ein sehr stabiles System. Jedoch könnte das Design und Einfachheit etwas Bedienerfreundlicher sein.

Cumple a la perfección con lo mínimo para mantenerse en contacto con los clientes. Quizás no es tan sofisticada, pero funciona bien, y tiene algunas opciones que permiten gestionar de buena forma los mensajes.

When it's working it's fantastic! It works 90% of the time. Customer's don't ever see the hiccups. The two factor authentication login forces this app to log out occasionally. I do not always realized this occurs, then I won't get any chats to my phone for a few days. During my busy season this really helps convert sales; customers can get answers faster. Even if the answers are not instant, I can usually reply in a matter of minutes. I love the quick replies. Those answer 80% of the questions customers have "what is your return policy ?" "what are your size details ?" I ask customers to provide their email address so I can always track them down. Most people understand the chat is tied to a human being at a small business. Most customers will wait for a few minutes. I have had a couple people get on the chat and be rude and nasty, it hasn't happened for a couple years. So, I think it's a great plugin for your Shopify store. I've been using Inbox since it launched! I wish I could customized the placement a little more, the code lays on top of your store visual layout code...still that's the reality of UX design. Inbox is a fantastic little plugin by Shopify! I recommend to all business owners, especially if you're seeing a lot of abandoned carts or have a product with complex sizing options!

Eine ganz tolle App, um direkt mit den Webseiten Besuchern zu kommunizieren. Ich schätze es sehr, dass man gleich das Kaufverhalten des Kunden mitverfolgen kann. Ich sehe während der Unterhaltung was der noch zukünftige Kunde im Warenkorb hat :-) So kann ich ich gezielt darauf eingehen und den Verkauf abschliessen. 5 Sterne von mir!

Easy to install. Easy to use. I like that I can converse with my customers through the app on my phone and answer questions quickly. Excellent experience so far.

Super useful app! Easy to chat with the customers instantly. Notifications are great to have. There is even ability to share a photo. As well as lot's of other useful features. Definitely must have. And separate app on the phone is available.

So far, so good. It's pretty simple and seamless. I love the automated responses built in. However, the mobile (iPhone) app is not working properly. I'd give it a 5 otherwise.

Molto utile per chattare con i clienti sia da app che da mail. Funziona! Scrivono e si riescono ad avere anche conversazioni piacevoli oltre il lavoro. Consigliata!

Notification pop up is peace of mind, so we can communicate to our customers timely, really appreciate it.

great app and great service if there is anything you don't understand or simply need help with. 10/10 recommend especially for inexperienced website holders

I’m getting people who want to sell me assistance but no customers. Just turned on all my sales channels. Maybe customers will soon follow.

Le brinda a nuestros clientes la oportunidad de poder comunicarse con nosotros a traves de un chat algo mas profesional y diferente, aparte las notificaciones llegan inmediatamente a varios celulares que tengas registrados con eso podrias responder desde varios dispositivos. Realmente Shopify y sus aplicativos son increibles.

I figured it was free so what could it hurt to give customers another option to contact us. Turned out to be the most used form of outside contact from customers. We love that it logs the conversation for reference later. We bundle products for customers into a complete solution and it helps to look back on everything that was discussed. Even more so when it is after hours and you are not able to take notes until back in the office. Install it!

It's simple to us, it sends notifications to my email facilities as a backup reminder. It's just a great facility for our company.

An absolute time-saver. You can craft replies to routine questions and provide customers the info they are looking for, without much sweat.

It works great for us, Easy to attach pictures, link stock, set up automated answers and quick replies. I've looked at more comprehensive inbox's but this one fulfills our needs perfectly.