We are still working on our website so when people do take the time to send us a quick email, it helps reach a wider customer base. Saying that, I wish setting up the website with shopify personnel was easier - we had a shopify chat person tell us to delete ourselves from our website and she could not fix it. Luckily I had assigned another person to our website and she was able to go in, change the cc for an upcoming bill and add me back in my website. It was very stressful and we still can't seem to finish the website - it's 95% done.

I love it! It has all my customer info at hand. It's super easy to attach product info to messages too.

Shopify inbox has helped us to fine tune and streamline our customer service process. Being able to get back to customer at a later time is a game changer and has helped us tremendously. Now no question goes unanswered and no leads lost.

Makes contact with my customers a breeze. Only updated needed is I shouldn't have to click out of a message and click back into it to mark as unread if I have the log active on my screen and the customer messages.

Helpful. Powerful. High value. Best features: iOS app, visibility into the customer profile, canned responses

This app has really been helpful to us. It doesn't just get the job done, it also captures customer's intent and where they are at on their journey to conversion.

The addition of the App allows me to take care of my customers and not be stuck behind a computer. Thank you

Shopify Inbox has been a fantastic tool for managing customer communications. It's user-friendly and has significantly improved our ability to respond quickly to customer inquiries. The integration with our online store is seamless, and it has helped us maintain a high level of customer satisfaction. Highly recommend this app for any Shopify store looking to enhance their customer support.

We like Shopify Inbox except for the exception that (as far as we know) it can't be shut off when we are not available to answer. This is frustrating for our customers.

It's a convenient way to connect to prospective clients. The interface is also user-friendly. Highly recommend to install the app on mobile so you can respond faster to inquiries.

There aren't enough filters to shield against hackers and other scammers. I'm currently dealing with someone who hacked into my account. I don't know how they got in, I shouldn't jump to conclusions. I wasn't inferring that "Inbox" was to blame, only that more security might help against intruders. I've had a great experience with all Shopify products. Thank you for being there whenever help is needed.

Man kann ganz unkompliziert ein gespräch per chet beginnen und man hat die emailadresse. der interessent hat mich kontaktiert worauf ich ihm eine email schicken darf.

Parceque c'est la meilleur plateformre pour le E-commerce. avec shopify tu reste en contact avec tes clients.

ショッピファイ純正ということで顧客情報や購入履歴に紐づいたチャット対応が可能。返答のテンプレートもあり。チーム内でも連携が容易で全サービス無料。おススメのチャットツールです。

I like this app overall, but the fact that you can't stop it from filling your email inbox with every chat message is annoying. My employee handles the chat inbox so I don't need to be notified of every message via my email. Very annoying.

I can certainly see the utility of this app, however, this app seems to be a favorite of FIVERR as well. Most of my interactions from this app are from people trying to sell me something, instead of vice versa.

The experience is good, although sometimes I will miss some information because the page does not refresh

its everything good just there is a need of little improvement of mobile app notifications and the first owner respond to the costumer may delay or not appear until you reload the page anything else is amazing

Since I began using Shopify for our e-commerce needs, I have found the platform to be exceptionally user-friendly and efficient. The intuitive interface and extensive features have made managing our online store both straightforward and enjoyable.

I love this app it helps me connect with my customer and help them find what they are needing for the quilting projects.