Compare Shopify Inbox vs Findify Search & Merchandise

Shopify Inbox

Connect with shoppers and drive sales with chat

Findify Search & Merchandise

Personalize the product experience in search & merchandising

Shopify Inbox

Connect with shoppers and drive sales with chat

Findify Search & Merchandise

Personalize the product experience in search & merchandising

Rating

6,241 Reviews

9.2

241 Reviews

7.7

Pricing

Install App More info

Features

Product recommendations
Seamless workflow integration
Live customer chat
Automated replies
Customer profile insights
Conversation management

Advanced filters
Smart collections
Reviews integration
Personalized search
Recommendations
Drag & drop merchandising
Customizable front end
Promo cards
Active sync

Screenshots

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Pros

Free messaging tool that integrates with Shopify
Allows chat with customers while they shop, leveraging live customer information
Enables product recommendations and offering discounts through chat
Automated responses, FAQs, and personalized greetings to save time
Manages chat from online store and Shop app in one place
Identifies customer profile and cart details for better service
Spam identification and option to block senders
Convenient interface that centralizes customer communications
Supports automated and manual replies, making it versatile
Improves customer service process and ensures no leads are lost
Easy to use on mobile, improving response time
Integration with Shopify platform is seamless
Quick Replies feature saves time on frequent questions

Enterprise-grade & AI-powered Personalized Search & Merchandising enhances customer experience
Merchants retain full control to tailor the customer experience if they wish
Solutions are fully customizable to fit with every merchant’s brand & style
Native Shopify Liquid Integration for seamless functionality
Uses NLP for searching content, which improves search relevance
Provides full product control with powerful merchandising rules and visual drag & drop capabilities
Offers a fully customizable front end with pre-built components
Includes filters, grid control, promo cards, and reviews integrations to inspire shoppers
Active sync ensures all product data (including metafields) updates within seconds

Cons

Search function could be improved
Lack of ability to star or categorize conversations
Issues accessing messages intermittently
Notifications fill email inbox unnecessarily
Spam from companies offering Shopify services
Occasional 404 errors on mobile app
Missing key statistics like average response time and sales tracking
Limited sophistication in chat management tools

Complexity in customization may require a learning curve for new users
Might be overkill for smaller e-commerce businesses that don’t need enterprise-grade features
Dependency on active sync means constant internet connectivity is essential for real-time updates
Merchants might need additional support to use advanced features effectively
Potential increase in operational costs due to enterprise-grade solutions

Launched

Apr 14, 2025

Developer

Built by Shopify

Apps:

994

Average Rating:

3.3

Reviews:

46,880

Built by Findify

Apps:

Average Rating:

4.7

Reviews:

241

Make Your Choice

Install App More info View alternatives

Compare Shopify Inbox vs Findify Search & Merchandise

Shopify Inbox

Findify Search & Merchandise

Shopify Inbox