Shopify Customer conversations apps 2025

Shopify Inbox

9.2

6,180 Reviews

Connect with shoppers and drive sales with chat Show more

Shopify Inbox is a versatile, free messaging tool designed to enhance customer interaction as they shop online. It facilitates direct communication with customers, with 70% of conversations occurring during active purchases. The app provides real-time insights into customer behavior, such as the products they've viewed, their cart contents, and previous orders, allowing for personalized customer engagement. Merchants can increase order values by recommending products or offering discounts directly through chat. Shopify Inbox also streamlines support with automated replies, FAQ integration, and a personalized chat experience to resolve queries swiftly. The app integrates seamlessly with the Shopify admin, allowing businesses to manage conversations from their online store and the Shop app effectively. Through features like automated greetings and contact capture, it saves time for both the seller and the customer.

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Product recommendations

Seamless workflow integration

Live customer chat

Automated replies

Customer profile insights

Conversation management

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FLY: AI Chatbot w/ Personality

$10-$400 / Month

8.9

21 Reviews

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Boost Sales & Support with Authentic AI Conversations Show more

Flyweight is an advanced AI chatbot designed to seamlessly integrate with your Shopify store, bringing a vibrant personality to customer interactions. With a simple one-click setup, Flyweight utilizes real-time shop data to offer personalized shopping experiences that not only engage customers but also drive sales. This intelligent chatbot communicates fluently in 50 languages, making it accessible to a global audience. Flyweight includes enhanced analytics features, allowing you to filter and analyze customer complaints, sales, and support interactions, providing valuable insights into customer needs. Customize its responses for a truly bespoke experience while ensuring compliance with GDPR standards. Instantly gain a deeper understanding of your customers' questions and improve their shopping journey with Flyweight.

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Customizable responses

One-click setup

Enhanced analytics

Personalized interactions

Gdpr-compliant

Dynamic personality

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GenieButton for conversations

$3 / Month

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Enhance customer support with real-time chat on your store Show more

GenieButton for Conversations is a versatile chat button app designed to streamline communication with your customers. It offers flexible customization options, allowing you to seamlessly integrate and tailor the chat experience to align with your brand's identity. Whether you're a small business or a large enterprise, GenieButton provides flexible plans to suit your specific needs. Our dedicated support team is committed to assisting you throughout the entire process, from installation to optimization, ensuring a smooth and hassle-free experience. By enhancing your store's customer engagement, GenieButton not only helps you understand customer needs better but also fosters stronger customer relationships. With GenieButton, effortlessly connect with your customers and elevate their interaction experience.

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Real-time chat

Customisation options

Instant connection

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LiveChat + Customer Insight

6.7

26 Reviews

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Enhance sales with AI-powered chat for seamless customer support. Show more

LiveChat + Customer Insight is an intuitive app designed to transform the way businesses interact with their customers online. It provides a seamless platform for addressing customer inquiries related to shopping, shipping, returns, and more, offering swift and convenient solutions. By integrating LiveChat into your online store, you can start engaging with customers from day one, providing personalized shopping assistance that enhances their overall experience. The app leverages detailed customer insights to tailor interactions, making each conversation more meaningful and relevant. Additionally, with integrated AI capabilities, communication is not only accelerated but also made more efficient, allowing businesses to handle more customer queries simultaneously. Overall, LiveChat + Customer Insight serves as a virtual shopping assistant that not only supports customers but also helps businesses drive sales effectively.

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Customer details

Ai-powered chat

Seamless support

Live conversations

Virtual assistant

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Abloom AI Chat

$19.9-$199.9 / Month

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Enhance Customer Engagement with Intelligent Conversations Show more

Abloom AI Chat is an advanced AI-powered assistant designed to enhance customer interaction by offering personalized product recommendations and real-time statistics tailored to each user's preferences. It excels at managing complex queries and effortlessly handles conversations in multiple languages, ensuring a seamless user experience across different demographics. Users can customize the app to match their specific needs, benefiting from timely product updates and continuous improvements driven by customer feedback. By leveraging automated integration through semantic vectors, Abloom AI Chat provides precise product and category redirection, elevating the standard of customer service. This intelligent assistant not only resolves inquiries efficiently but also gathers insights for ongoing model refinement, ensuring it stays ahead in delivering exceptional user support.

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Multilingual support

Personalized recommendations

Product updates

Real-time stats

Complex query handling

User feedback integration

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AI support chatbot ‑ GPT4

$44-$149 / Month

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Support chatbot that knows your products, orders, terms etc. Show more

AI Support Chatbot ‑ GPT4 is an innovative application designed to enhance the customer service experience for online merchants. Leveraging the power of advanced GPT4 technology, this chatbot automatically accesses real-time Shopify product and order data, ensuring swift and precise replies to customer inquiries. The app not only helps in reducing response time but also boosts customer engagement by providing accurate information instantly. Users have the flexibility to train the chatbot with custom instructions and specific business terms to align it with their brand's communication style. Seamless integration with existing product and order data ensures personalized interactions, while the custom branding option allows businesses to maintain consistent brand identity. Additionally, the app features a real-time analytics dashboard, providing valuable insights into customer interactions and enabling merchants to make informed decisions about customer service strategies.

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Real-time analytics

Custom branding

Data integration

Custom instructions training

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Chat: GPT based conversations

$16-$169 / Month

(3.6/5)

32 Reviews

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Harness AI for personalized, dynamic customer interactions on your website. Show more

Transform your website's user experience with Chat: GPT-based Conversations, an innovative app developed by Certified Code. This cutting-edge tool introduces AI-powered interactions, enabling your site visitors to engage in dynamic, intelligent conversations tailored to your business profile. By infusing member data, our app personalizes each interaction, ensuring a welcoming and seamless brand experience for every user. Answer questions with accuracy and relevance using context-driven responses that precisely cater to your audience's needs. Moreover, when necessary, the app smoothly transitions chats to human support, maintaining the quality of assistance. Experience the benefits of a community-focused approach, where inclusive language and optimistic, future-oriented communication engage and inspire your audience. Take a leap into the future of online communication with GPT-based Conversations and make your business stand out today.

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Ai-powered interactions

Personalized chat experience

Contextual question answering

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Genius Insights

$14 / Month

(3/5)

2 Reviews

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"Boost website engagement with AI-driven, personalized media conversations effortlessly." Show more

Genius Insights is an innovative app designed to enhance your website's user engagement through advanced AI technology. It seamlessly integrates with your chat systems, providing personalized media conversations in your users' voices, ideal for e-commerce and publishing platforms. By utilizing sophisticated algorithms for natural language processing and sentiment analysis, the app ensures that your audience connections are more genuine and impactful. Transform your site into an engaging hub of interactive dialogues, making your content resonate with users like never before. With its effortless plug-and-play setup, Genius Insights revolutionizes user interaction, requiring no complex integration efforts. Embrace this cutting-edge solution to elevate your digital presence and experience a dramatic increase in user engagement. Join the digital innovation wave with Genius Insights and watch your website transform into a vibrant, user-centric platform.

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Real-time engagement

Ai-driven conversations

Personalized dialogues

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Helpable

$25 / Month

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Organized Support Emails Using Personalized Video Automations Show more

Helpable is an innovative app designed to revolutionize customer interaction through personalized video automations. By utilizing pre-built video templates, Helpable offers an unforgettable journey for your customers, enhancing their experience with your brand. This app not only organizes support tickets in your inbox but also enables customized automated responses, ensuring efficient communication. Helpable caters to various industries, providing solutions that modernize business operations, save time, and reduce costs. With a simple tag system, managing and resolving customer requests becomes easier and more streamlined. Moreover, Helpable seamlessly integrates with Shopify stores, removing the hassle of complex setups, making it straightforward to enhance your e-commerce business.

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Shopify integration

Video automations

Pre-built video templates

Customized automated responses

Tag system

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Attentive: SMS + MMS Marketing

6.9

52 Reviews

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SMS marketing built to help e-commerce brands increase revenue Show more

Attentive: SMS + MMS Marketing is a comprehensive app designed to enhance your SMS marketing strategy as you scale, with playbooks and expert advice from an industry-leading team. It features prewritten campaign templates to streamline your processes and save time, while their patented two-tap technology accelerates the growth of your text and email subscriber lists. The app enables personalized two-way messaging across the customer lifecycle, facilitating interactions like limited-time offers, new product announcements, order updates, customer support, and Text-to-Buy via Shop Pay. Attentive's Customer Success team assists in setting, tracking, and delivering program KPIs, ensuring you achieve desired outcomes effectively. With robust identity data points, the app powers segmentation and personalization, driving high click-through rates across customer journeys. Additionally, it ensures compliance with in-house TCPA expertise and ready-to-use templates, keeping your messaging strategies safe and effective.

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Customer support

Order updates

Prewritten templates

Two-tap technology

Two-way messages

Text-to-buy

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Smartsupp Live Chat & Chatbots

$20-$30 / Month

(2.2/5)

4 Reviews

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Smartsupp – drive your sales online through conversations! Show more

Smartsupp Live Chat & Chatbots is a dynamic app designed to enhance your business growth through innovative customer interaction solutions. It features the Mira AI Shopping Assistant, which offers personalized product recommendations to boost sales and elevate the shopping experience. With responsive live chat functionality, businesses can deliver real-time support, ensuring customer queries are addressed promptly, maintaining engagement and satisfaction. Efficient chatbots automate responses, providing consistent and quick customer care, freeing up your team to focus on more complex tasks. Smartsupp is a trusted choice globally for e-commerce businesses, offering accessible AI-driven features that streamline sales processes and enrich customer interactions. It also includes lead generation tools that capture valuable customer insights, enabling expansion of your customer base. Overall, Smartsupp combines automation and personalization to create a seamless customer service experience.

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Ai enhancements

Product suggestions

Instant responses

Lead collection

Real-time interactions

Customer service

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52 Conversational Commerce

$9 / Month

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Let your customers shop using conversations

Multi-platform support

Ai integration

Conversational shopping

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CallTrackingMetrics

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Call Tracking & Automation Platform for Merchants Show more

CallTrackingMetrics is a versatile app designed to enhance call tracking and management for businesses focused on driving orders and sales. By utilizing dynamic number insertion (DNI), it seamlessly connects offline calls to online sales, offering more accurate attribution and insights. Users can leverage real-time buyer data to close more sales efficiently and automate touchpoints for enhanced customer engagement. The app simplifies the sales process, providing detailed insights into the entire buyer journey and comprehensive conversation analytics to boost customer service. It also supports SMS campaign creation to keep customers informed during order fulfillment. Additionally, CallTrackingMetrics allows businesses to view caller order histories and identify buyer preferences, enabling customized automated communications to strengthen customer relationships.

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Dynamic number insertion

Automated sms follow-ups

Real-time buyer insights

Conversation analytics

Ad tracking numbers

Sms campaigns for orders

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Jekka‑GPT4 for Free FAQ & Chat

$9.9-$299 / Month

7.7

9 Reviews

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Human-like AI chatbot helps sellers to SAVE TIME&BOOST SALES. Show more

Jekka‑Intelligent AI Chatbot is a cutting-edge application designed to revolutionize user interaction through seamless, dynamic conversations. Powered by advanced artificial intelligence, Jekka offers intuitive and responsive communication, making it ideal for both personal and professional use. Whether you're seeking advice, customer service, or simply a friendly chat, Jekka adapts to your needs with remarkable understanding and context awareness. The app continually learns from user interactions to enhance its conversational abilities, providing an ever-evolving dialogue experience. Its user-friendly interface ensures that anyone can harness the power of AI without any steep learning curve. Secure and efficient, Jekka prioritizes privacy, protecting all conversations with robust encryption. Embrace the future of conversational AI with Jekka for an effortless and engaging virtual interaction experience.

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Sales boost

24/7 availability

Human-like responses

Time-saving

Automated interactions

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GetItSMS: WhatsApp Marketing

$9-$99 / Month

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Easy to use app for bulk WhatsApp messaging for marketing. Show more

GetItSMS: WhatsApp Marketing is an innovative app designed to streamline the management of multiple WhatsApp campaigns through a single, user-friendly dashboard utilizing advanced automation features. Perfectly integrated with Shopify, this app empowers businesses to boost their operations by enabling sales, customer support, and marketing teams to send personalized bulk messages effortlessly. With GetItSMS, users can reach their audience effectively by crafting messages up to 2000 characters long, complete with images and click-to-action buttons. This powerful WhatsApp Marketing Plugin for Shopify not only enhances communication but also aids in achieving revenue goals by maximizing reach and engagement. Whether for promotional activities or customer support, GetItSMS ensures a cohesive and efficient approach to WhatsApp marketing.

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Bulk messaging

Smart automation

Image integration

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Respond Flow

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You bring the passion, we help you have conversations.

10-digit number

Pre-made landing page

Install App

Live Chat by Elfsight

$5.99 / Month

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Drive Conversions with Real-Time Chat Conversations Show more

Live Chat by Elfsight is a versatile communication tool designed to enhance customer interaction on your website. This app allows visitors to engage with you directly to have their queries addressed efficiently, ensuring 24/7 availability through the most popular chat platforms. With its customizable features, Live Chat can be tailored to fit specific web pages or target distinct audience groups, offering options like personalized welcome texts and chat icons. This flexibility ensures that businesses can maintain seamless communication with users from any location, nurturing potential buyers and boosting sales conversions. Elfsight’s Live Chat also supports a design that aligns with your business objectives, making it a valuable addition for enhancing user engagement and satisfaction. By facilitating immediate and direct communication, it draws visitors closer to your brand, effectively converting them into loyal customers.

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Multi-platform support

Customizable interface

Real-time chat

24/7 availability

Targeted page activation

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ESTS WhatsApp

$99.99 / Month

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Customers of your store can directly contact your support team Show more

ESTS WhatsApp is an intuitive app designed to streamline communication by connecting users directly with agents via WhatsApp. Leveraging the widespread popularity of WhatsApp as a chat platform, this app simplifies the process of getting your questions answered. With just a click on the WhatsApp icon at the bottom-right corner of the screen, you'll be presented with a list of available agents. Choose any agent's name to begin an immediate conversation, making it easy and efficient to seek assistance. The app requires no coding knowledge or additional setup, ensuring a hassle-free experience for all users. Whether you need quick support or answers to specific queries, ESTS WhatsApp facilitates direct and seamless interactions with agents.

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No coding required

Easy setup

Whatsapp integration

Direct contact

Agent list

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Tildei

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Engage & convert your social followers. Show more

Tildei is a dynamic app designed to help brands engage with their social media audiences more effectively and turn them into loyal customers. By leveraging ongoing conversations across popular platforms like Instagram, WhatsApp, and Facebook Messenger, Tildei transforms social interactions into meaningful conversion opportunities. Its AI Agents are tailored with specific brand knowledge, enabling them to seamlessly engage in direct messages and guide potential customers through the entire marketing funnel. With a quick setup process, these agents are instantly trained using your Shopify store and other brand assets to optimize performance. Tildei also facilitates the synchronization of customer data with your existing marketing infrastructure, streamlining your workflow. A Tildei account is necessary to harness the full power of this tool, which enhances Instagram marketing through stories and posts, ensuring a cohesive brand experience across channels.

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Data synchronization

Custom ai training

Ai-driven engagement

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Experify Connecting Customers

$29-$119 / Month

8.2

2 Reviews

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Product reviews based on user stories and real conversations. Show more

Experify Social Reviews revolutionizes the way we perceive online shopping experiences by transforming traditional reviews into engaging social interactions. In a market saturated with generic star ratings, Experify fosters a community where genuine stories from real users take center stage. Shoppers can now delve into personal experiences shared throughout the shopping process, making their journey more meaningful and informed. The app uniquely allows potential buyers to directly message reviewers, fostering a direct line of communication for firsthand insights. Featuring a map view, Experify lets shoppers connect with local reviewers, adding an element of locality and trust to the shopping experience. Its user-friendly interface includes a customizable button for seamless integration into any shop. Additionally, automatic email invitations and sentiment analytics enhance user engagement and feedback analysis, providing retailers a powerful tool to elevate their products and customer relations.

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Customizable button

Direct messaging

User stories

Community map

Automatic email invitations

Sentiment analytics

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Shopify Customer conversations apps

Related Categories

Price

Based on reviews

Showing 1 to 20 of 1 Apps

Shopify Inbox

FLY: AI Chatbot w/ Personality

GenieButton for conversations

LiveChat + Customer Insight

Abloom AI Chat

AI support chatbot ‑ GPT4

Chat: GPT based conversations

Genius Insights

Helpable

Attentive: SMS + MMS Marketing

Smartsupp Live Chat & Chatbots

52 Conversational Commerce

CallTrackingMetrics

Jekka‑GPT4 for Free FAQ & Chat

GetItSMS: WhatsApp Marketing

Respond Flow

Live Chat by Elfsight

ESTS WhatsApp

Tildei

Experify Connecting Customers