6.7
LiveChat + Customer Insight logo

LiveChat + Customer Insight

Develop by Elite
14 Days Free Trial

Enhance sales with AI-powered chat for seamless customer support.

Customer details
Ai-powered chat
Seamless support
Live conversations
Virtual assistant

About LiveChat + Customer Insight

DataFeedWatch Google Shopping Feeds logo
(25 Reviews)
  • 15 Days Free Trial
  • Sponsored

Optimize global product feeds across 2,000+ e-commerce channels...

Introduction Video

Description

Live chat and messaging platform for sales and support -- increase average order value and overall sales through live conversations.

What is LiveChat?

Whether your customers need shopping advice or have questions about shipping, returns, and more, LiveChat is the quickest and most convenient way to help them.

Start selling from day one

Improve the shopping experience with customer details

Become a virtual shopping assistant

Speed up communication with AI

Pros

  • Enhances sales with AI-powered chat, which can potentially lead to increased revenue.
  • Provides seamless customer support, improving the customer experience.
  • Quick and convenient for customers needing shopping advice or answers to questions about shipping and returns.
  • Designed for immediate use, allowing businesses to start selling from day one.
  • Offers a personalized shopping experience with customer details integration.
  • Functions as a virtual shopping assistant, potentially increasing conversion rates.
  • Speeds up communication with AI, reducing wait times for customers.

Cons

  • May require a learning curve for users unfamiliar with AI-powered chat tools.
  • Potential for technical issues or glitches that could disrupt the customer service experience.
  • AI responses might lack the nuanced understanding that human agents provide, affecting complex queries.

Top Helpful Reviews

cwh...com

Nov 11, 2024  on Bigcommerce

It works, But... - But it's Expensive—even just for three users—and they are now separating the live Chat and Ticketing functionality. I would now need essentially the ticketing service they are taking away and charging me additionally for just so I can use it like I was. At this point, it defeats the purpose—it's too expensive after they separated the Chat and Ticketing services, and even if price weren't a factor, I've seen better. On the Plus side, from what I've experienced, they have Fantastic customer service... only missing a reasonably priced product.

bil...com

Apr 11, 2023  on Bigcommerce

LiveChat Is A Joke!! - I have used this for years as a pop up way for customers to send me messages they need help never really doing live chats until 10 days ago.. I have new employees to answer live chats and wanted them to be able to see the carts and add things to carts etc as shown in the video.. I upgraded to Business and it has been 10 days many chats with the help desk at live chat and rehashing the same things over and over and it still does not work.. I want a real person to call and get this straight nope only chat from people who cannot even read the messages and understand what I have already done!! PITIFUL!!

inf...com

Nov 26, 2022  on Bigcommerce

Pretty Good App - Live chat definitely does what it is supposed to do. However, I hate that they nickel and dime you for each component like Facebook and Instagram.

jis...com

Jul 11, 2022  on Bigcommerce

We Shall See - We got a subscription by month, so that says something. Chat support has been great. Not to many victors have actually chatted, but it also tells you a lot where they are coming from and how many actually show up to your site. That's what got me to continue after trial. I may go to Annual if things continue well

dre...com

Jun 24, 2022  on Bigcommerce

Hurts Google Rankings - Every two or three months LiveChat will have an update that affects the Mobile Google Experience and causes it to fail. First time we had this issue they updated and resolved it. Now they are ignoring the issue and not fixing it. If you are worried about your mobile google traffic beware of their random changes.

inf...com

Aug 01, 2021  on Bigcommerce

A great help - I have been using livechat for around 3 months now. To be honest, i probably only use half the features as i have been too busy to work thought it all. The chat feature is fantastic, i use it both on PC and with the app on my iPhone. I also am able to add the livechat button on a page that i designed with page builder. I just started using the tickets feature. It's great, really helps keep track of all customer requests and everything i have to get back to people with. I pay for the google analytics feature as well. Easily track who what where. Can also see who has an stuff in their cart and what the items are. So easy to check who is on the site and where they are from.

der...com

Feb 23, 2021  on Bigcommerce

Customers use it and it converts to sales - This app is well worth the monthly fee. Customers use it and it converts to sales

min...com

Dec 01, 2020  on Bigcommerce

Bait and Switch - First they advertise $16/ month with a free two week trial. next, it's not $16/month but $19/month, the $16 rate is if you pre-pay for a year. Then it turns out the free trial you have been using is for a $39/month version. Then I try to pay for the $19/version and the invoice says I will be billed $100/month!. Had to waste time going to their chat to find out why and had to send a screen shot to chat lady. Turns out 5 agents is pre-selected as is a $5/month Google integration. There is no obvious way to change this so I didn't even bother trying. No idea why businesses pull this stuff but reflects badly. Will be looking around for another one.

nat....uk

Feb 05, 2020  on Bigcommerce

So easy to use! - We've been using this for four months now and have seen a huge increase in sales. It enables us to reach out to potential customers, send them product suggestions and secure sales. The Ticket system also means that we never miss a new opportunity even when we're away from the computers. I couldn't recommend this highly enough.

kil....ie

Jul 09, 2019  on Bigcommerce

Live Chat - The live chat function on our website is already helping to reduce our abandoned cart rates and create a better experience. Would really recommend this company!

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