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8.2
Callexa Feedback logo

Callexa Feedback

Develop by callexa.com
Free plan available

Single-click surveys to measure and enhance customer satisfaction.

Customizable templates
Detailed reports
Single-click surveys
Automated nps surveys
Scoring dashboard
2 Reviews
8.2
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Try for Free

About Callexa Feedback

Launched Nov 18, 2014

Categories

CRM & Customer Service Customer Service & Helpdesks

Built by callexa.com

Support Portal Tutorial Document
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Description

Analyse and measure customer sentiment by conducting automated NPS based surveys to recent or regular customers of your BigCommerce shop.

Callexa's approach is a simple

1 click survey

based on the well-established "

Net Promoter® Score

" (NPS). It measures the willingness of your customers to recommend your shop to their friends or colleagues. By doing so, your customer puts his credibility on the line, which evidentially results in more accurate results than a simple star rating.

Our

customizable survey template

is optimized for mailings and compatible with most email clients, web mail services or web browsers. Adapt it to your needs with custom text blocks, personalized salutation and your company logo. No tedious scripting, what you see is what you get. Plus you can

add followup questions or tags for more detailed feedback

.

Track the development of your overall scoring, based on the responses you get. Our well-arranged dashboard keeps you informed about the feedback coming in and our

detailed reports

help you to evaluate your service quality.

Pros

  • Simple and efficient - the single-click survey design based on NPS makes it easy for customers to provide feedback.
  • Accurate results - leveraging the Net Promoter Score means feedback is more reliable as it measures customers' willingness to recommend the business, rather than just scoring.
  • Customizable - allows for personalized surveys with custom text blocks, salutations, and company logos.
  • Compatibility - works with most email clients, web mail services, and browsers, ensuring wide accessibility.
  • Detailed feedback - includes options for follow-up questions and tagging for more in-depth insights.
  • Effective dashboard - the well-arranged dashboard provides clarity and easy tracking of the scoring and feedback received.

Cons

  • Limited feedback options - being based primarily on the NPS system may not capture the full spectrum of customer sentiment or detail that other methods could provide.
  • Customization constraints - while customizable, the extent of customization may not satisfy all businesses looking for highly tailored survey options.
  • Dependence on email - primarily designed for email-based interactions, which may not cover other feedback channels businesses use.

Top Helpful Reviews

mar...net

Dec 02, 2019  on Bigcommerce

Great tool for monitoring customer satisfaction and improving experience - We launched on BigCommerce in early 2019 and immediately added Callexa as our NPS tool. Once integrated and dialed in (super easy!), we're automatically surveying customers to get a glimpse into what we're doing well and what we should work to improve. The feedback has been invaluable as we prioritize improvements and additional optimizations to the site and our fulfillment processes. There are more expensive, complex, and customizable NPS tools out there, but Callexa continues to provide the insight we need in an easy to use and cost effective format. I would highly recommend this app to anyone looking for a NPS solution for their BigCommerce storefront.

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