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DeskMoz 24x7 Live Chat Agents logo

DeskMoz 24x7 Live Chat Agents

Develop by deskmoz.com

24x7 live chat agents for sales support on BigCommerce stores.

Lead generation
Fast setup
24x7 live chat
Customer support
Real-time transcripts
Custom trained agents
2 Reviews
8.2
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About DeskMoz 24x7 Live Chat Agents

Launched Jan 07, 2019

Categories

CRM & Customer Service Customer Service & Helpdesks Live Chat

Built by deskmoz.com

Support Portal Document
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Description

Hire 24x7 Live Chat Agents | Custom Trained - Shared & Dedicated Chat Agents | Lead Generation | Customer Support Outsourcing

DeskMoz is an exceptional 24x7 Live Chat Agents Support and Sales Leads Generation service provider for BigCommerce stores.

We will deploy custom trained

24x7 Human Agents

in your store who will answer the various queries of visitors and help them to take a buying decision. Our agents will also help your existing buyers with any questions they may have regarding shipping, order status etc.

DeskMoz is a team of highly experienced Chat Agents who hold expertise in conversing 24x7 with your store visitors, assisting them with all their questions and generating qualified sales leads. See DeskMoz as your best sales and support manager 24x7.

Try our 10-Day Free Trial Now!

Why DeskMoz?

Real Humans, No Bots.24x7 Custom Trained Chat Agents

90%+ CSAT Score

Shared/Dedicated Chat Agents

Average Response Time < 45 SecondsOnline in 48 Hours

Free Live Chat Software

Real-Time Chat Transcripts

How Do I Get Started?

Simply install the DeskMoz app to your BigCommerce store and share the FAQs and we will train our chat agents and will make them live on your store in less than 48 hours.

Pros

  • 24x7 availability of live chat agents, providing continuous support to customers.
  • Real human agents, offering personalized and genuine interactions instead of bots.
  • Custom-trained agents tailored to the specific needs of the store.
  • Quick average response time of less than 45 seconds, enhancing customer satisfaction.
  • High CSAT score of 90%+, indicating positive customer feedback.
  • Flexibility to choose between shared or dedicated chat agents based on store needs.
  • Rapid deployment, with agents going live in less than 48 hours.
  • Free live chat software included with the service.
  • Real-time chat transcripts available for review and analysis.
  • 10-day free trial offered, allowing stores to evaluate the service before committing.

Cons

  • Dependence on external service may require additional management or integration efforts.
  • Potential high costs for dedicated agents, particularly for small businesses or startups.
  • Need to provide detailed FAQs and training information for optimal performance.
  • Integration may not be seamless for all BigCommerce stores, depending on specific site architecture.

Top Helpful Reviews

nah...com

Feb 18, 2020  on Bigcommerce

Professional & Attentive Chat Service for your Business - The Chataffy team was very easy to work with, and professional in helping with all the steps needed to set up Chataffy chat on my business website. What I like most about this service is the free 20/month chats while your business is still growing. It gives small businesses a chance to let customers know that we care about providing excellent customer service. The chat agents are very attentive to customers and professional to speak to, and helps each customer know more about the products we offer and answer any questions they may have. It is easy to contact them as well, and update about new policies and offers as our business grows. I think customer service is done best by real people, and Chataffy lets me give my customers that service when I cant be there 24/7. Thank you Chataffy for this service, and all you do to help businesses grow.

inf...com

Feb 17, 2020  on Bigcommerce

Free Plan / 24/7 Chat Agents - This is so great.. they provide 24/7 chat agents along with the live chat software.. and i am so happy they have free plan as well .. A++ to Chataffy team

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