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8.2
LiveHelpNow logo

LiveHelpNow

30 Days Free Trial

Enhance sales and loyalty with integrated live chat and support tools.

Social media integration
Email support
Real-time feedback
Real-time conversion tracking
Automated translation
Sms support
Voice support
Integrated live chat
Searchable knowledge base
1 Reviews
8.2

About LiveHelpNow

Zotabox Promotion & Conversion 20+ Tools logo
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Introduction Video

Description

Top rated help desk platform. Help customers via live chat, SMS/text, social media, email, or voice, and publish a searchable Knowledge base (FAQ)

Improve sales and customer loyalty by making your sales and support teams available to your store visitors via Live chat, Text (SMS), Facebook messenger, Support Ticket or publish searchable self-help portal (knowledge base)

LiveHelpNow is a suite of tightly integrated online customer service tools for businesses both large and small that transforms online sales and customer service to be absolutely exceptional.

Secure orders directly from chat or email with PCI and HIPAA compliant integrated into the suite forms. Track and improve CSAT scores for your team with customer surveys in real time.

Short on staff? No problem, use Live Help Bot to field majority of customer requests without involving live agents.

Support customers speaking any language with automatic translation.

Automatically tag each customer service inquiry to gain visibility into product trends and company direction.

Track conversions influenced by your customer service agents in real time.

Please attend live demo of LiveHelpNow here

or call us at 877-548-3001

Pros

  • Enhances sales and customer loyalty through integrated live chat and support tools.
  • Offers multiple communication channels including chat, SMS, Facebook Messenger, and support tickets.
  • Includes a searchable self-help portal to empower users with knowledge base resources.
  • Provides PCI and HIPAA compliant forms for secure transactions directly from chat or email.
  • Real-time CSAT tracking and improvement with customer surveys.
  • Includes Live Help Bot to handle customer requests, reducing the need for live staff.
  • Supports automatic language translation for serving a global customer base.
  • Tags customer service inquiries automatically to gain insights into product trends and company direction.
  • Tracks conversions influenced by customer service in real time.

Cons

  • May require significant setup and learning curve for full utilization, especially for small businesses.
  • Dependence on internet connectivity for real-time interaction can be a limitation.
  • Automated translation may not always be accurate, potentially leading to miscommunications.
  • The effectiveness of the Live Help Bot may vary and may not fully replace human agents for complex queries.

Rating and Reviews

vba...com

Aug 27, 2019  on Bigcommerce

Impressive! - Top notch chat app and team. Very powerful. Thank you!

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