7.5
Gorgias logo

Gorgias

Develop by gorgias.com
7 Days Free Trial

Streamline support, boost sales with Gorgias: your all-in-one helpdesk solution.

About Gorgias

Description

Gorgias' integration with BigCommerce lets you connect your store to the helpdesk in seconds, get the full customer picture right on your support tickets, and add a live chat to your site.

What is Gorgias?

Gorgias is the best help desk and live chat for online stores. Already used daily by +30,000 support agents, It helps you to centralize all support requests from all channels in one place, answer faster and turn support into a profit center.

Gorgias' integration with BigCommerce lets you connect your store to the helpdesk in seconds, get the full customer picture right on your support tickets, and add a live chat to your site.

Provide Customer Support On Every Channel

Cut Customer Support Time By 50%

Streamline Ticket Backlog With Automation

Increase Conversions And Revenue

Track Support Performances and Revenue Statistics

Top Helpful Reviews

dbr...com

Oct 09, 2022  on Bigcommerce

Very user friendly! - Very user friendly. The app allows us to easily keep track of all our communication. Way easier than handling our emails in a regular email inbox. It allow us to save a lot of time compared to managing the conversation in our regular inbox. Love the app, 100% recommend.

ale....uk

Sep 22, 2022  on Bigcommerce

Easy to install and use - Our customers love the ease of communication now. The app was easy to install and configure!

cha...com

Sep 13, 2022  on Bigcommerce

Best in the biz - The new integration Gorgias built makes it the perfect CS/helpdesk solution for BigCommerce store owners. It's lightning quick — customer and order changes appear in realtime — and has rules and macros to help you save time. They consistently release updates and they take customer feedback seriously. I definitely recommend Gorgias.

kat...com

Aug 10, 2022  on Bigcommerce

Support Tickets Solved - We were happy Zendesk customers not really looking for an alternative. Zendesk dropped integration with BigCommerce and the problems began. We sought an alternative and landed upon Gorgias. We are so happy we did, Gorigias has really helped us streamline our customer service support tickets. Our customers are much happier with our customer service and internally we feel much more organized. Gorgias just has a lot more features included out of the box that we were having to pay extra for in Zendesk.

ken...com

Aug 01, 2022  on Bigcommerce

Great Product - A great tool for customer service. You can manage everything in one place, social questions, chats, email support. Integrates easily with BC and alot of other tech, like Klavyo and Shipstation. Loaded with other features, great tech support and priced fairly. Try it... you'll like it!

zac...com

Jul 29, 2022  on Bigcommerce

Great product - Great product, a little expensive, but works perfectly. Integrates with many platforms and no issues whatsoever.

hsc...com

Jul 29, 2022  on Bigcommerce

Easy to use - Gorgias has been a blessing as it is so easy to integrate with BigCommerce, Klaviyo, Social Media platforms and more. My customer service team loves it as do I.

fel...com

Jul 29, 2022  on Bigcommerce

Kudos - Excellent app. It helped us revamp our customer service approach by offering a better service to our customers at a lower cost.

ber...com

Jul 28, 2022  on Bigcommerce

Best solution out there - I've tried 1 other big platform, and switching to Gorgias has been a great decision - they know their customer (Ecomm merchants) and their solution has everything you need! The pricing model makes alot more sense too

jer...com

Jul 25, 2022  on Bigcommerce

Excellent App - Gorgias is a wonderful app. If you're looking for a way to manage your messaging throughout your platforms, this is the solution for BigCommerce. Easy to use and customize for your own needs. The front-end training is top notch, too.

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