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8.2
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Chatway Live Chat

Develop by chatway.app
Free plan available

Enhance customer service with Chatway's live chat and helpdesk solutions.

Customizable widget
Multi-channel integration
Live chat
Mobile apps
6 Reviews
8.2
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About Chatway Live Chat

Launched Apr 10, 2024

Categories

CRM & Customer Service Live Chat

Built by chatway.app

Support Portal Tutorial Document
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Description

Chatway elevates customer support with live chat, customizable chat widget, multi-channel integration, and iOS & Android apps for efficiency

Transform your customer support with Chatway, a live chat and helpdesk solution made to elevate visitors' experience on your website. Chatway offers a set of live chat features to improve customer satisfaction:

Chatway offers a free plan for solo users and a Pro Plan at $15/month or $9/month billed annually per agent with a 14-day free trial, providing advanced features for growing teams. Start with Chatway to transform your website chat and boost your customer service

Pros

  • Enhances customer service with live chat and helpdesk solutions.
  • Offers a free plan suitable for solo users, ideal for small businesses.
  • Pro Plan is affordable at $15/month or $9/month when billed annually, providing value for growing teams.
  • Easy to install and configure, ensuring a user-friendly experience.
  • Highly recommended by users who find it neither too basic nor overly complicated.

Cons

  • Might be overly simple for larger companies without upgrading to the PRO version.
  • Advanced features are only available with the paid Pro Plan.

Top Helpful Reviews

pom...com

Jun 20, 2025  on Bigcommerce

Chatway App - Just started using the chat app and so far it is great. I can interact with my customers with ease and have a fast turn around with the email option for customers to leave with a brief inquiry for more indepth info on their interest. I used Live Chat in the past, but this app is very user friendly and easy to navigate making my work a snap! Thanks to the makers of this wonderful app! And it is free with the option for expanding into a paid subscription. Couldn't be happier with my choice.

lc2...com

May 07, 2025  on Bigcommerce

The BEST chat widget out there. - I've used a couple chat widgets before at my previous company, none of them free, and it was always good enough but was never blown away. On my new store, I'm just starting out so wanted something on a budget--I was recommended to try Zoho and Tawk.to. The second one lasted a day and I was so frustrated with it I got rid of it. I found this one on the BC store and hadn't heard anything but decided to give it a shot.Holy cow, best decision I've made--it's perfect. Looks super clean on my storefront, super customizable, setup is easy-peasy and there's almost no learning curve. The backend is not too complicated and just makes sense. No crazy features but it just works. Couldn't be happier, especially for free!

lc2...com

May 07, 2025  on Bigcommerce

The BEST chat widget out there. - I've used a couple chat widgets before at my previous company, none of them free, and it was always good enough but was never blown away. On my new store, I'm just starting out so wanted something on a budget--I was recommended to try Zoho and Tawk.to. The second one lasted a day and I was so frustrated with it I got rid of it. I found this one on the BC store and hadn't heard anything but decided to give it a shot. Holy cow, best decision I've made--it's perfect. Looks super clean on my storefront, super customizable, setup is easy-peasy and there's almost no learning curve. The backend is not too complicated and just makes sense. No crazy features but it just works. Couldn't be happier, especially for free!

ben...com

Apr 02, 2025  on Bigcommerce

Best free chat, hands-down! - We came from LiveChat...their UX absolutely was horrible and NOT intuitive. Chatway is SOOOO much better!!! MUCH easier to use, and our customers like the experience better as well! We're currently on the free plan, but even when we'll have to pay we'll be more than happy to!

man...com

Feb 28, 2025  on Bigcommerce

Best Free Online Chat App for a Small Business - While searching for a new LiveChat app, I tried at least four different options—some were too basic, while others were overly complicated to set up. Then I found Chatway. Installing and configuring it was effortless, and the app is clearly designed with the end user in mind. As a single user, the free version is perfect for me, and I’m so glad I discovered it! If you're a small business looking for an online chat solution, I highly recommend Chatway. For larger companies, the PRO version is the way to go. Great job, Chatway!

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