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8.2
SaleSmartly Chat logo

SaleSmartly Chat

Develop by salesmartly.com
Free plan available

"Streamline sales with intelligent, unified customer service across all channels."

Multi-channel integration
Automated marketing
Smart bots
Unified chat management
Cross-media support
Multi-account aggregation
Web chat plug-ins
1 Reviews
8.2
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About SaleSmartly Chat

Launched May 20, 2022

Categories

CRM & Customer Service Live Chat

Built by salesmartly.com

Support Portal Document
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Introduction Video

Description

Smart bots and automated marketing, integrated with Messenger、WhatsApp、Instagram、Line、Telegram、Email and other multi-channel chat management

For merchants, multiple channels mean more traffic and profit opportunities, but they also face many problems: they can't take over the flow of traffic, they have to market and handle chat, and they keep switching between multiple channels and tools, which greatly reduces their efficiency, and SaleSmartly can solve all these problems!

One-stop intelligent customer service tool, access to the world's mainstream social media channels. SaleSmartly provides merchants with intelligent customer service robots, rich email templates and automated marketing strategies, provides web chat plug-ins, supports cross-media, multi-account aggregation of Facebook, Instagram, WhatsApp, Line, Telegram, Email, Slack, WeChat, solving the problem of lost/abandoned orders. Help you increase sales quickly!

Pros

  • Unifies customer service across multiple channels, reducing the need to switch between different platforms.
  • Offers intelligent customer service robots which can improve efficiency and response times.
  • Includes rich email templates and automated marketing strategies, which can enhance marketing efforts.
  • Supports a wide range of social media platforms including Facebook, Instagram, WhatsApp, Line, Telegram, Email, Slack, and WeChat.
  • Provides a web chat plug-in, which can facilitate real-time customer engagement.
  • Can help reduce lost or abandoned orders, potentially increasing sales and profits.

Cons

  • The setup and integration process might be complex for some users, especially those with limited technical expertise.
  • Depending on the specific needs of the business, some channels or features may not be fully customizable.
  • As with any software, users may encounter bugs or require customer support from SaleSmartly for troubleshooting.
  • The transition to a unified system may require adapting current customer service practices, which could temporarily disrupt operations.

Rating and Reviews

qia...com

Jul 01, 2022  on Bigcommerce

nice - Support multiple channels, easy integration, easy to use, recommend, good

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