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7.6
Olark logo

Olark

Develop by olark.com
Free plan available

Boost sales with real-time chat, visitor monitoring, and personalized offers.

Personalized offers
Real-time chat
Visitor monitoring
Cart content view
Upsell capability
8 Reviews
7.6
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Try for Free

About Olark

Launched Apr 23, 2014

Categories

CRM & Customer Service Live Chat

Built by olark.com

Support Portal
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Description

Olark Live Chat makes it easy to increase your sales using the power of live chat.

Description

Olark Live Chat makes it easy to increase your sales using the power of live chat. You can view the cart contents for each visitor and offer upsells and special offers based on what they’re buying. Real-time chat and monitoring of your website visitors through Google Talk and Jabber.

Features

Pros

  • Enhances customer engagement through real-time chat, improving the chances of conversions.
  • Allows for personalized offers based on visitor's cart contents, which can boost sales.
  • Provides visitor monitoring, giving insights into customer behavior in real-time.
  • Integration with popular platforms like Google Talk and Jabber for seamless communication.
  • User-friendly interface that makes it easy for team members to set up and manage.

Cons

  • Some users might find the integration process with certain platforms to be cumbersome.
  • Advanced features may require a higher subscription tier.
  • Can be overwhelming for small teams if not properly managed due to the flow of chats.
  • Relying on chat support might lead to fewer phone or email interactions with customers, which some businesses value more.

Key Features

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