Olark is a powerful live chat application designed to boost sales by enhancing direct communication between businesses and their customers. It enables real-time interaction, allowing businesses to engage proactively with website visitors. One of its key features is the ability to view the contents of a visitor's shopping cart, facilitating personalized recommendations, upsells, and special offers tailored to their purchasing intentions. By integrating seamlessly with Google Talk and Jabber, Olark ensures that businesses can monitor visitor activity and provide responsive customer support. This strategic feature helps in converting leads into sales by addressing queries instantaneously and reducing cart abandonment. Overall, Olark empowers businesses to create a more personalized shopping experience, driving customer satisfaction and potential sales growth.