We've been using Kustomer for a few years now after switching from another CRM, and it’s been a game-changer for our support team. The seamless Shopify integration lets agents view and manage orders directly within conversations, cutting down on time and clicks. The unified timeline, automation tools, and custom workflows have helped us streamline support across email, chat, and social channels. The UI is clean, the reporting is robust, and their support team is consistently helpful. Highly recommend for any growing Shopify store looking for a scalable, efficient CX solution.

We've been using Kustomer for several months now, and it has completely transformed the way we handle customer support. The integration with Shopify is seamless—agents can view and manage order information right alongside conversations, which saves time and reduces back-and-forth. The platform's unified timeline and automation tools have helped us streamline support across channels like email, chat, and social media. We've also been impressed with the custom workflows and reporting capabilities, which allow us to tailor the system to fit our team's needs. Kustomer's UI is clean and intuitive, and their support team is responsive and helpful. Highly recommend for any growing Shopify store looking for a scalable, efficient customer service solution.

Kustomer integrates well with Shopify. All order info comes through to the customer's timeline and allows us to easily see order history. We have had kustomer integrated with Shopify for a few years and have never had any data syncing issues. We also are able to funnel specific orders from Shopify to specific fulfillment channels within our organization, giving our customers a better experience.

We recently made the switch from Gorgias to Kustomer—and we’re thrilled with the results. So far, it’s given us more flexibility, a smoother experience for our team, and a much better price point. Definitely the right move for us.

We've been using Kustomer for a few years now, switching from Zendesk, and are very happy with its features and pricing.

We've had the Kustomer + Shopify integration since day 1. Out of the box, it's incredibly helpful to be able to see customer communication and Shopify order information all in one timeline for each customer. We've also done a number of other integrations with Kustomer with our own platforms and leveraged the Shopify data there as well, as it's allowed us to be able to deliver unique customer experiences. You need eng resources to implement, but love the flexibility and customizable environment that Kustomer provides.

We chose Kustomer because it allowed us to centralize our team within a customizable environment. With their AI features, continuous product improvements and the team that is like family, Kustomer has checked every box.

Our company, AXIL, loves using Kustomer. We've finally been able to track our customer service efforts all under one roof without emails and social media messages getting lost. 5 stars!

After using Zendesk for a few years it became obvious that our CS Team needed a better solution. We did quite a bit of research with various platforms and were really impressed by Kustomer and it made it an easy choice for us! This is definitely a customer focused platform that offers a lot of flexibility for any organization's needs. I would definitely recommend them!

We've tried other platforms, but honestly, Kustomer is the best. We love how it's customer-focused, rather than ticket-focused, so reps can easily see every order and every interaction we've had with a customer (including chat, DM's from social media, phone calls, SMS, etc.) This helps us easily close out duplicate tickets and allows the customer to deal with one rep throughout the whole process. Support is awesome and helpful and the integrated Knowledge Base (internal and external) helps customers help themselves. We also love the easy-to-set-up chatbots!