Shopify Customer inquiries apps 2025

C‑EDD: Estimated Delivery Date

$4.98-$8.98 / Month

7.8

687 Reviews

Display EDD on product pages to increase sales conversions Show more

Estimated Delivery Date - Plus is a powerful tool designed to enhance consumer trust and boost sales conversions by providing clear delivery expectations on your e-commerce platform. The app allows you to display estimated delivery dates prominently on the product, cart, and checkout pages, thereby reducing customer inquiries and enhancing the shopping experience. It offers versatile configuration options, enabling you to set delivery date ranges and messages based on individual products, categories, or countries. The app supports multiple languages and countries, making it versatile for international stores. With built-in order preparation and delivery date calculation, it accounts for the visitor’s time zone or a time zone set by the store owner. No coding skills are required as the app is fully customizable to fit your store's design. Through transparency in delivery timelines, this app helps stores minimize support requests and drives stronger consumer trust, ultimately leading to increased sales.

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Multi-language support

Translation capabilities

Multi-page display

Customizable date settings

Time zone calculations

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Shoply AI Chatbot via ChatGPT

$29.99-$499.99 / Month

9.1

28 Reviews

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24/7 personalized shopping guide for your customers Show more

Shopily Guide AI Assistant is a cutting-edge virtual shopping assistant designed for e-commerce platforms, powered by advanced Generative AI. It acts as a knowledgeable expert, ready to assist users with personalized product recommendations such as finding the perfect skiing gear tailored to their skill level, height, and gender preferences. Beyond product suggestions, Shopily Guide also handles a range of customer service queries, from locating orders to processing returns, simulating the comprehensive experience customers expect in a physical store. The app enables natural language searches, enhancing the shopping experience by making it more intuitive and accessible. By offering personalized suggestions aligned with individual customer preferences, Shopily Guide not only elevates customer satisfaction but also aids in boosting sales by ensuring accurate and relevant recommendations. Additionally, with its AI-powered chat support, the app delivers instant, reliable answers to common customer questions, further streamlining the online shopping experience.

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Personalized product suggestions

Natural language searches

Instant ai-powered support

Comprehensive product recommendations

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Kim: AI Helpdesk & live chat

9.1

4 Reviews

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AI Helpdesk with Customer Support Experts for growing brands Show more

Kim: Customer Support HelpDesk is an all-in-one platform designed to streamline the process of handling customer inquiries for growing brands. By integrating with multiple communication channels like Email, Chat, Messenger, and Instagram, Kim ensures that businesses can efficiently manage customer interactions without exceeding their budget. The platform leverages AI technology to assist users in drafting quick and accurate responses, reducing response time significantly. Additionally, Kim provides seamless access to vital information related to Shopify, subscriptions, and customer data, allowing support teams to deliver personalized assistance. To maintain a consistent brand voice, the app includes features for monitoring the quality of customer conversations. With Kim, brands can enhance their customer support experience, ensuring satisfaction and loyalty.

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Multi-channel inquiries

Ai response drafting

Shopify data access

Quality monitoring

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Delm Estimated Delivery Date

$24-$39 / Month

9.1

79 Reviews

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Display estimated delivery dates, delivery times, and more. Show more

Delm Estimated Delivery Dates is an innovative app designed to enhance the e-commerce shopping experience by providing accurate and easily accessible delivery estimates. Fully customizable and supportive of multiple languages, Delm allows store owners to present vital delivery information, helping customers make informed purchasing decisions. By displaying estimated delivery dates, times, and more, the app effectively boosts conversion rates and decreases customer inquiries. Its versatile widgets integrate seamlessly with all themes and can be positioned strategically on product pages, within categories, or in shopping carts. Users can experience Delm's functionality firsthand by visiting the demo store. Additionally, the app accommodates detailed customizations, such as adjusting delivery times for specific products or regions and accounting for public and custom holidays to ensure greater delivery date accuracy.

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Multilingual support

Theme integration

Estimated delivery dates

Order deadlines

Display delivery times

Customizable delivery info

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ChatBase : Al Sales Chatbot

$29-$499 / Month

8.2

2 Reviews

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Refine sales & connect instantly with smart live chat AI chat Show more

ChatBase: AI-Powered Sales Optimization

Transform your sales experience with ChatBase, an innovative GPT-4 AI-driven chatbot designed to elevate customer interactions. This 24/7 virtual assistant integrates effortlessly into your store, ensuring seamless handling of customer inquiries, order tracking, and offering personalized product recommendations. By eliminating wait times and overcoming language barriers, ChatBase enhances customer satisfaction and drives increased sales. Tailor the chatbot to reflect your brand’s unique voice and style for a consistent customer experience. With one-click integration and real-time chat monitoring, managing customer interactions has never been easier or more efficient. Embrace the future of sales with ChatBase and enjoy happier, more engaged customers.

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Seamless integration

Ai product recommendations

Personalized recommendations

Brand customization

Order tracking

One-click integration

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SmartChat ‑ Pro AI Seller Bot

$9.9-$49.9 / Month

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AI bot that act like real salespeople improve conversion rate.

Product recommendations

Proactive highlights

Post-purchase assistance

Purchase prompts

Zero configuration

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Kustomer

8.2

13 Reviews

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AI-Powered Support: Seamless Integration & Insights Show more

Kustomer is an innovative AI-driven CRM app designed to revolutionize the way merchants interact with customers, particularly in eCommerce and retail sectors. By offering a comprehensive view of customer data, Kustomer streamlines support across various channels, significantly enhancing customer understanding and enabling personalized experiences. The app simplifies the process of managing customer inquiries, orders, and feedback, boosting operational efficiency. Merchants looking to elevate their customer service quality and responsiveness will find Kustomer an ideal solution. Key features include full integration with Shopify for comprehensive order visibility, the ability to process order refunds and cancellations directly from the Kustomer timeline, and efficient order data search capabilities. Additionally, dynamic message customization with shortcuts and automated updates through chatbot templates further optimize customer interactions.

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Customizable messages

Multi-channel support

Personalized experiences

Order management

Ai integration

Customer insights

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Product Inquiry on WhatsApp

$14.99-$149.99 / Month

8.2

2 Reviews

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"Instantly resolve customer queries via WhatsApp for seamless shopping experiences." Show more

"Product Inquiry on WhatsApp" is an innovative app designed to enhance customer engagement and streamline communication between shoppers and merchants. By integrating a customizable WhatsApp button on product pages, it enables customers to reach out instantly with any questions about product details or customizations. This direct line to merchants allows for quick responses, fostering trust and helping customers make informed purchasing decisions. The app is designed to work seamlessly across both mobile and desktop platforms, ensuring accessibility for all users. Featuring a pre-filled message option, it simplifies the inquiry process, encouraging more visitors to engage. Ultimately, this tool helps businesses convert more visitors into loyal customers by addressing their concerns in real-time.

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Boost customer engagement

Pre-filled message

Instant customer inquiries

Customizable whatsapp button

Mobile & desktop friendly

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Supermoon: AI Customer Support

$19-$299 / Month

9.1

10 Reviews

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The AI-powered inbox for growing teams Show more

Supermoon is a cutting-edge mobile application designed to enhance your stargazing and lunar observation experiences. With an intuitive interface, Supermoon provides real-time updates on lunar phases, eclipse events, and celestial happenings. Users can explore detailed lunar maps and receive personalized notifications for optimal viewing times based on their location. The app's augmented reality feature allows users to point their device at the sky to easily identify stars, constellations, and planets. Additionally, Supermoon offers an educational section with articles and fun facts about the moon and outer space. Perfect for both amateur astronomers and seasoned stargazers, Supermoon brings the wonders of the night sky straight to your fingertips.

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Performance analytics

Centralized communication

Team collaboration

Automated workflow

Ai response suggestions

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Thankful

AI automation for customer service platforms Show more

Thankful is an innovative customer service solution designed to empower brands with tools that enhance efficiency, quality, and revenue. By providing full control over its comprehensive suite of technologies, Thankful enables businesses to effectively scale their services, ensuring increased customer satisfaction and retention. This platform not only helps in driving revenue but also significantly reduces customer churn, wait times, and agent fatigue. Thankful integrates advanced AI capabilities to automate and resolve customer inquiries swiftly, enhancing the overall service experience. Its AI Agent offers seamless automation within helpdesks, while Agent Assist boosts human agent efficiency with AI-driven insights. Additionally, Thankful leverages Generative AI, including ChatGPT, to deliver personalized and empathetic responses, ensuring every customer interaction is meaningful and engaging.

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Generative ai

Ai agent

Agent assist

Customer Link Hub

$9.99 / Month

8.2

4 Reviews

Effortless Customer Service Management, Streamline Intake Reqs Show more

Customer Link Hub is an innovative app designed to transform merchant-customer interactions by serving as a centralized platform for managing customer inquiries, orders, and support requests. This tool significantly streamlines communication, enabling businesses to respond quickly and effectively to customer queries, which enhances satisfaction and retention rates. Key features include automatic order loading and case queue management, allowing for efficient prioritization and resolution of customer issues. Customizable email templates further enhance communication by facilitating smooth transitions from email to case or message. The app also supports internal notes and messaging between merchants and customers, ensuring all parties have access to necessary information. Additionally, Customer Link Hub offers activity tracking within support cases, providing a comprehensive overview of interactions and progress.

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Customizable email templates

Automatic order loading

Case queue management

Email to case

Email to messages

Internal messaging

24/7 AI Phone Customer Support

$39-$99 / Month

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VINSI AI: Provide 24/7 Customer Service for Your Store with AI Show more

AI CX PHONE AGENT VINSI is an innovative app designed for Shopify store owners, streamlining the process of delivering exceptional 24/7 customer service without the need to hire additional staff. By installing this app, store owners receive a custom phone number dedicated to customer service, allowing their customers to easily reach out for assistance. VINSI efficiently handles a variety of customer needs, including order placement, status updates, shipment tracking, inventory confirmation, and answering frequently asked questions. The AI phone agent provides real-time responses, ensuring inquiries are addressed promptly and accurately. With comprehensive call logs, recordings, and analytics, store owners can gain valuable insights into customer interactions. Furthermore, the app is capable of scaling seamlessly to accommodate businesses of any size, offering unlimited call handling capabilities to support growth.

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Ai-powered responses

Shipment tracking

Order status updates

Faq handling

24/7 phone service

Custom phone number

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Status Sherpa

$2 / Month

7.4

14 Reviews

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Drop-in a quick, easy order status lookup form Show more

Status Sherpa is a must-have app designed to streamline customer service by reducing routine inquiries from customers looking for their latest order status. With its simple integration process, you can have it running on your storefront site in less than 30 seconds. The app features a user-friendly lookup form that allows customers to quickly and easily find the information they need without needing to contact support. Status Sherpa also enhances the shopping experience by automatically matching your shop’s theme and offering extensive customization options. It supports multiple languages, with seven ready-made translations available, allowing you to cater to a diverse customer base. By providing instant answers, Status Sherpa frees up time for your support team, enabling them to focus on more complex customer inquiries.

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Customizable settings

Multi-language support

Quick installation

Theme matching

Order status lookup

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Easy Whatsapp Button

6.1

3 Reviews

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Easy Whatsapp Button With Order Data Tracking Show more

Easy WhatsApp Button is a seamless integration tool designed to enhance customer interaction and streamline inquiries by providing direct access to WhatsApp from your store. With just a single click, customers are instantly redirected to WhatsApp, enabling quick and efficient communication. The app offers unique data analytics, allowing you to monitor the number of user clicks on the button and track the order amount generated through these interactions. Setting up the app is remarkably easy and can be completed within one minute, making it accessible even for those with limited technical expertise. Additionally, the app displays the WhatsApp button prominently in your store, encouraging customer engagement. Automatic tracking features are built in to count button clicks and monitor subsequent order data, providing valuable insights into customer behavior and the app's impact on sales.

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Click tracking

Easy setup

Whatsapp integration

Order data

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ARCS Support Ticketing System

$2.99-$15.99 / Month

(1/5)

1 Reviews

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Easy and Reliable Support System Show more

The ARCS Support Ticketing System is a user-friendly and scalable application designed to enhance customer support and streamline communication management for stores. By enabling customers to initiate support tickets, the app allows store owners and managers to efficiently review, address, and resolve customer inquiries, issues, and feedback from a centralized platform. With the flexibility to toggle ticketing capabilities for customers, store managers can personalize the support experience. The system also offers features to customize the content displayed on the support page, ensuring alignment with brand communication. Moreover, it provides a reliable way to track ticket status, keeping both customers and staff informed throughout the resolution process. This comprehensive solution enhances customer service operations, ensuring timely and effective responses to customer needs.

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Initiate support tickets

Review customer inquiries

Respond to issues

Manage communication

Track ticket status

Customize support page

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Simple Estimated Delivery Date

$4.99-$9.99 / Month

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Effortlessly set up delivery dates to enhance trust and boost sales. Show more

Simple Estimated Delivery Date is a streamlined app designed to enhance your store's shipping process by accurately setting up estimated delivery dates with ease. Its user-friendly interface requires no complex settings, ensuring quick setup to help your business provide clear delivery timelines and improve customer satisfaction. By reducing customer inquiries about shipping times, the app helps to build trust and boost conversion rates, thereby enhancing the overall shopping experience. With features like bulk setup, you can apply delivery rules to multiple products and countries in mere seconds. Flexible configuration options allow you to set working days, cut-off times, and holidays, giving you full control over your delivery expectations. The app seamlessly integrates with Shopify, requiring no coding skills for activation, and supports estimated arrival dates for all US states, ensuring clarity and reliability for your customers.

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No coding required

Flexible configuration

Bulk setup

Clear delivery expectations

Us states supported

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Mystery Price Inquiry

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"Facilitate customer inquiries via WhatsApp on product pages effortlessly." Show more

Mystery Price Inquiry is a versatile app designed to foster seamless communication between retailers and customers. Integrating a convenient WhatsApp link directly on product pages, it allows potential buyers to easily reach out for inquiries or discussions, enhancing engagement and customer service. Store owners can personalize this feature by adding custom text to the inquiry link, ensuring that it aligns with their brand's tone and approach. The app's use of dynamic IDs and class elements ensures smooth compatibility across various e-commerce platforms, making it a perfect fit for any online store. Additionally, when the "price on request" feature is activated, the Add to Cart button can be hidden, guiding the customer to initiate a conversation and encouraging interaction. With Mystery Price Inquiry, building connections and enhancing sales inquiries has never been easier or more intuitive.

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Hide add to cart

Whatsapp link integration

Customizable inquiry text

Dynamic store compatibility

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POWR: Customer Support Request

$9.99-$89.99 / Month

7.1

3 Reviews

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Simplify your customer support & customer service inquiries Show more

POWR: Customer Support Request is a streamlined solution designed to simplify the way businesses handle customer service inquiries. By eliminating the complexities and costs associated with traditional helpdesk software, this app offers an accessible alternative for businesses seeking to enhance customer retention through exceptional service. Even if you’re using platforms like Zendesk or Salesforce, POWR seamlessly integrates to ensure your support system remains cohesive and efficient. With features such as instant submission alerts, custom auto-responder emails, and a centralized dashboard, managing support requests becomes a breeze. The app also allows for advanced customization, including the use of conditional logic to appropriately segment customers and tailor the support request flow. POWR empowers businesses to focus on building strong customer relationships without getting bogged down by technical barriers.

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Conditional logic

Centralized dashboard

Crm integration

Instant alerts

Custom auto-responder

Advanced controls

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Webkul Helpdesk Support‑UVdesk

$36 / Month

8

20 Reviews

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Customer support with social media & marketplace [eBay,amazon] Show more

Webkul Helpdesk Support-UVdesk is a comprehensive helpdesk solution designed to centralize customer support inquiries across multiple channels. With seamless integration with Shopify, merchants can effortlessly access order details for real-time order validation and manage multiple Shopify stores from a single platform. The app offers personalized templates and automated workflows to enhance efficiency and reduce response times, allowing support teams to deliver faster and more effective solutions. UVdesk ensures streamlined customer support management by providing a unified dashboard for monitoring inquiries and evaluating support staff performance. This enhanced oversight helps boost productivity and fosters better customer relationships. Additionally, features like custom forms allow customers to easily submit queries directly from the Shopify storefront, resulting in a smoother support experience. Overall, Webkul Helpdesk Support-UVdesk is an invaluable tool for businesses looking to optimize their customer support processes and elevate customer satisfaction.

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Social media integration

Ticket conversion

Marketplace integration

Service ticket management

Support workflow automation

Multi-channel support

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Supermoon: AI Customer Support

$19-$299 / Month

9.1

10 Reviews

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The AI-powered inbox for growing teams Show more

Supermoon is a cutting-edge mobile application designed to enhance your stargazing and lunar observation experiences. With an intuitive interface, Supermoon provides real-time updates on lunar phases, eclipse events, and celestial happenings. Users can explore detailed lunar maps and receive personalized notifications for optimal viewing times based on their location. The app's augmented reality feature allows users to point their device at the sky to easily identify stars, constellations, and planets. Additionally, Supermoon offers an educational section with articles and fun facts about the moon and outer space. Perfect for both amateur astronomers and seasoned stargazers, Supermoon brings the wonders of the night sky straight to your fingertips.

Show less

Performance analytics

Centralized communication

Team collaboration

Automated workflow

Ai response suggestions

Install App

Shopify Customer inquiries apps

Related Categories

Price

Based on reviews

Showing 1 to 20 of 16 Apps

C‑EDD: Estimated Delivery Date

Shoply AI Chatbot via ChatGPT

Kim: AI Helpdesk & live chat

Delm Estimated Delivery Date

ChatBase : Al Sales Chatbot

SmartChat ‑ Pro AI Seller Bot

Kustomer

Product Inquiry on WhatsApp

Supermoon: AI Customer Support

Thankful

Customer Link Hub

24/7 AI Phone Customer Support

Status Sherpa

Easy Whatsapp Button

ARCS Support Ticketing System

Simple Estimated Delivery Date

Mystery Price Inquiry

POWR: Customer Support Request

Webkul Helpdesk Support‑UVdesk

Supermoon: AI Customer Support