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8.2
Customer Link Hub logo

Customer Link Hub

Develop by Shopify

$9.99

/ Month

Effortless Customer Service Management, Streamline Intake Reqs

Customizable email templates
Automatic order loading
Case queue management
Email to case
Email to messages
Internal messaging
Activity tracking
4 Reviews
8.2
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About Customer Link Hub

Launched May 01, 2024

Categories

Helpdesk Support ticket management

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Introduction Video

Description

Streamlining support case management and enhancing customer support.

Our app revolutionizes customer communication for merchants, providing a centralized hub for managing customer inquiries, orders, and support requests. It streamlines the process of responding to customer queries and resolving issues, ultimately improving customer satisfaction and retention. With features like automatic order loading, case queue management, and customizable email templates, merchants can efficiently address customer needs, email to case, email to messages.

Our app revolutionizes customer communication for merchants, providing a centralized hub for managing customer inquiries, orders, and support requests. It streamlines the process of responding to customer queries and resolving issues, ultimately improving customer satisfaction and retention. With features like automatic order loading, case queue management, and customizable email templates, merchants can efficiently address customer needs, email to case, email to messages. more
  • Automatic Order Loading and advise customer on how to reach out for support.
  • Organize customer cases into different queues for efficient prioritization.
  • In app email communication and tracking.
  • Internal Notes and Messaging between you and your customer.
  • Activity Tracking within the support case.

Pros

  • Centralized hub for managing customer inquiries, orders, and support requests
  • Automatic order loading streamlines customer communication
  • Customizable email templates enhance customer interaction
  • Effective email-to-case and email-to-messages features
  • Case queue management for efficient prioritization of customer cases
  • In-app email communication and tracking
  • Internal notes and messaging feature for team collaboration
  • Activity tracking within support cases
  • Improves customer satisfaction and retention
  • Highly rated by users; positive feedback on ease of use and functionality

Cons

  • No mention of integrations with other existing systems
  • Need for more detailed user reviews to identify potential issues

Top Helpful Reviews

Katt Mart

May 31, 2024  on Shopify

We really like the in-app email sending and receiving feature. It saves all communication into a case and anyone in our team can quickly help when we see a reply from our customer.

BreezeMaart

May 30, 2024  on Shopify

This app really boosts customer outreach. Automatically sends confirmation email for all orders without needing customers to log in makes it super easy for them to ask questions. Have seen a big jump in customer satisfaction since started using it. Highly recommend it for any Shopify store!

TrendTrooveUsa

May 24, 2024  on Shopify

I found this app very helpful. I can customize the order confirmation email that is sent to my customer and they can reach out to me easily if they have any questions about their orders. Moreover, the app is very clean and easy t use. I would recommend this app to anyone who needs a standardized way of managing customer support ticket.

CozyChicShop

May 20, 2024  on Shopify

I recently started using this app and i am very happy with it so far. We are a team of 3 and were looking for a better way to handle customer requests. I am impressed by this email-to-case feature that it can automatically create a case in the app for any email that comes to our shared mailbox. I would definitely recommend using customer link hub for handling customer requests.

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