Customer Link Hub

Name: Customer Link Hub Introduction Video
Uploaded: 2024-05-01T19:12:34Z
Duration: 1 min 33 s
Description: Effortless Customer Service Management, Streamline Intake Reqs

Customer Link Hub

Develop by Shopify

$9.99

/ Month

Effortless Customer Service Management, Streamline Intake Reqs

Customizable email templates

Automatic order loading

Case queue management

Email to case

Email to messages

Internal messaging

Activity tracking

About Customer Link Hub

Launched May 01, 2024

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Introduction Video

Description

Streamlining support case management and enhancing customer support.

Our app revolutionizes customer communication for merchants, providing a centralized hub for managing customer inquiries, orders, and support requests. It streamlines the process of responding to customer queries and resolving issues, ultimately improving customer satisfaction and retention. With features like automatic order loading, case queue management, and customizable email templates, merchants can efficiently address customer needs, email to case, email to messages.

Automatic Order Loading and advise customer on how to reach out for support.
Organize customer cases into different queues for efficient prioritization.
In app email communication and tracking.
Internal Notes and Messaging between you and your customer.
Activity Tracking within the support case.

Pros

Centralized hub for managing customer inquiries, orders, and support requests
Automatic order loading streamlines customer communication
Customizable email templates enhance customer interaction
Effective email-to-case and email-to-messages features
Case queue management for efficient prioritization of customer cases
In-app email communication and tracking
Internal notes and messaging feature for team collaboration
Activity tracking within support cases
Improves customer satisfaction and retention
Highly rated by users; positive feedback on ease of use and functionality

Cons

No mention of integrations with other existing systems
Need for more detailed user reviews to identify potential issues

Top Helpful Reviews

Katt Mart

May 31, 2024 on Shopify

We really like the in-app email sending and receiving feature. It saves all communication into a case and anyone in our team can quickly help when we see a reply from our customer.

BreezeMaart

May 30, 2024 on Shopify

This app really boosts customer outreach. Automatically sends confirmation email for all orders without needing customers to log in makes it super easy for them to ask questions. Have seen a big jump in customer satisfaction since started using it. Highly recommend it for any Shopify store!

TrendTrooveUsa

May 24, 2024 on Shopify

I found this app very helpful. I can customize the order confirmation email that is sent to my customer and they can reach out to me easily if they have any questions about their orders. Moreover, the app is very clean and easy t use. I would recommend this app to anyone who needs a standardized way of managing customer support ticket.

CozyChicShop

May 20, 2024 on Shopify

I recently started using this app and i am very happy with it so far. We are a team of 3 and were looking for a better way to handle customer requests. I am impressed by this email-to-case feature that it can automatically create a case in the app for any email that comes to our shared mailbox. I would definitely recommend using customer link hub for handling customer requests.